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San Francisco hotels near San Francisco City Hall
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Best San Francisco hotels near San Francisco City Hall
This family-friendly San Francisco hotel is located in the shopping district, within a 10-minute walk of Westfield San Francisco Centre, San Francisco Museum of Modern Art and Moscone Convention Center. SHN Curran Theatre and Warfield Theater are also within 10 minutes. Market St & 3rd St Stop and Market St & Stockton St Stop are within a 2-minute walk.
Overall 9,0 Excellent
Based on 204 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
10,0
Good
6,0
Excellent
8,3
Pros: Nice rooms. Polite staff. Nice bathrooms. Everything worked without an issue.
Cons: At Reservation, called the 800 number. I was told they only had two suites available. No rooms. Two minutes later, I went on Kayak and booked two rooms with no issue. Service was in no way exceptional. It was a little irritating that bell desk couldn't get cab. Food/bar is terrible Surcharge for internet access is ludicrous
Excellent
9,1
Pros: Very friendly staff, great service. The access to Equinox is fabulous! Prime, prime location--the best!!
Cons: In-room dining is awful. I had breakfast twice, and was severely disappointed at the outrageous price for the poor, poor quality of every aspect of the food--coffee is burnt and thick like mud, toast burnt, side vegetables unbelievably expensive with NO quality. The fresh orange juice is good. And that's it. Otherwise, the hotel is just wonderful.
Excellent
10,0
Pros: Amazing service and experience! We we're there for our honeymoon and loved every moment. The staff went out of there way to help us.
This family-friendly San Francisco hotel is located in the entertainment district, within a 5-minute walk of SHN Curran Theatre, Westfield San Francisco Centre and Warfield Theater. San Francisco Museum of Modern Art and Orpheum Theater are also within 15 minutes. Powell St & O'Farrell St Stop and Market St & 5th St Stop are within a 5-minute walk.
Overall 8,8 Excellent
Based on 2 243 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
6,0
Cons: Don’t charge for everything extra. Gym, water, garage, etc.
Excellent
8,0
Excellent
9,7
Excellent
10,0
Excellent
10,0
Excellent
10,0
Pros: Everything was great !!
Cons: Nothing
Good
7,7
Cons: Understaffed and overwhelmed registration desk
Excellent
10,0
Excellent
8,2
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,4
Excellent
10,0
Excellent
9,4
Pros: Very clean and walking distance to a lot.
Good
6,0
Cons: They charge you extra for the health club, which is not that great - I found that to be offensive!
Good
7,4
Pros: Staff themselves professional and very helpful. Great location.
Cons: Huge line check in. Few staff, so took forever. Extra fee for fitness center. Housekeeping never came first day.
Excellent
8,0
Pros: Excellent location Good pillows, bed & linens
Cons: I had a queen room, very small No remote control for the TV Long, long checkin/check out process. Gym in not complimentary
Excellent
8,5
Pros: The room was smaller than what I'm used to, but very comfortable. The bed was plush, with high-quality bedding. Good shower and toiletries, fast elevators, comfortable lobby
Cons: The walls are quite thin, and because the toilets are vacuum toilets, they are louder than average toilets, and you can hear everyone flushing. The bathroom door is also a stylish (but not noise-blocking) glass barn door, so if you are sharing the room with someone, they will hear everything that is happening in the bathroom. There is a $25 fee to use the gym and pool, which I was not aware of when I booked the room.
Excellent
10,0
Pros: This is the best value in San Francisco in my opinion. Everything in this hotel is designed with taste. The Japanese touches give it a feeling of calm and sophistication.
Good
7,7
Pros: Comfortable and clean
Cons: Having a city view room and being on the 6th floor. Overlooking a rooftop. Being put on the sixth floor and being asked if I would like an upgrade.
Excellent
8,8
Pros: helpful staff, comfortable bed, delightful modern decor.
Cons: I specifically booked to take use of the swimming pool. but upon arrival to check-in I was informed that the pool was under construction and not available.
Good
6,0
Pros: Location, friendly staff
Cons: Thin walls, cold pool
Excellent
10,0
Pros: Spacious beautiful clean room with queen beds and excellent views of water. Free wifi (Imperial Club). Great restaurant open early, free breakfast (Imperial Club room). Location close to shopping and cable car.
Cons: Expensive parking but what can you do….
Excellent
9,4
Pros: Love the beds, sheets, pillows. Great amenities. Good shower, soft water.
Cons: They charge for use of the gym and if you arrive before 3pm they will charge you $30 for early check in.
Excellent
10,0
Pros: The location the room very clean and quiet. We will be using this hotel again.
Cons: Nothing.
Excellent
8,3
Pros: Near the cable cars and shopping. Great service and Starbucks in first floor lobby.
Cons: In terms of the neighborhood, the Tenderloin is right next to Uniom Square, has an abundance of homeless people. The bathroom only has a glass sliding door and is not a separate room, and therefore has less privacy. Room could have been slightly bigger.
Excellent
10,0
Pros: The bathroom was nice with shower and tub. The indoor pool and Hot Tub were great for relaxing after visiting the sites. There was $25 per room charge for use of the pool/hot tub but this was small price to pay for this feature.
Cons: Aggressive panhandlers all over the city.
Excellent
9,7
Pros: The staff was very helpful and courteous. The location is great and theresa to he concierge was fantastic. I would definitely stay there again.
Excellent
10,0
Pros: Concierge was very helpful in arranging airport transport, provided multiple comformations. Staff was very friendly and polite.
Excellent
8,0
Pros: Location, cleanliness, comfortable bed, great shower and toiletries
Cons: Suggest vanity mirror in bathroom as counter is very deep so difficult to apply make up. Restaurant was disappointing. Expensive for tiny salmon portion. Dessert still had bits of foil on it so assume it was of industrial variety.
Excellent
10,0
Pros: I stayed at the Nikko Hotel for one night during the Nike Women's Half Marathon. Not only was a beautiful, and luxurious hotel but it was also in the perfect location in Union Square for the Nike Women's Half Marathon and Expotique. The customer service was phenomenal and they even extended check out for NWM participants. This was great because it enabled us to shower before our journey home. Thank you Nikko Hotel for such top notch accommodations! I will definitely stay here again next year!
Excellent
8,0
Cons: insufficient light in bathroom room 1434 having to pay for internet
Okay
4,8
Pros: The location
Cons: Staff at reception. Layout of the lobby. Room layout. No mirror. small room.
Excellent
9,7
Pros: Room was very comfortable with everything in great shape. Staff was very pleasant and accommodating. Bar a bit eclectic, but had a great old fashioned.
Cons: This part of the city sadly has many, many homeless people around. Also, some shady characters.
Good
6,2
Pros: location
Cons: fees for everything including gym and even moving anything in the mini bar. grout in shower old and stained, toilet off center and wiggled.
Excellent
10,0
Pros: Excellent food and bar, outstanding fitness center (even without the pool), stunning interior design
Excellent
10,0
Pros: My stay was really relaxing and quiet. I also liked that it was in Union Square. The room also included everything we needed and a tablet for use.
Cons: The movie rentals were expensive and did not have many options. It would have been nice if the rooms included a Blu Ray player.
Excellent
9,4
Pros: I loved the service. The staff were great. It was a bit quieter than expected too. Nice, expensive, but nice.
Cons: The room was older looking than I expected. I thought for the price of the room everything would be new. A little disappointing, but didn't change our plans. I didn't like paying $50.00 per day for parking in addition to the room rate.
Excellent
10,0
Pros: Great reception staff, personable, professional and friendly. Perfect location accessible to shops and restaurants!
Good
7,6
Pros: Beds are comfortable
Cons: Funny smell on the covers
Excellent
10,0
Pros: very friendly, helpful staff. Great Union Square location
Cons: Valet parking and hotel entrance around the back of the building. Both the party we were meeting and us pulled up front to what looked like the front of the hotel, was nothing to indicate where to go. Some signage would be helpful. Great workout area but having to pay an additional $25 to use felt excessive.
Okay
5,1
Pros: Location
Cons: Fees for Internet and gym. Additional fees for more than two adults.
Excellent
8,6
Pros: Great staff! Greeted you with a glass of wine!
Cons: Room was SMALL! I wouldn't stay there again!
Good
6,0
Pros: clean, comfortable, central location
Cons: wifi too slow to do work
Excellent
10,0
Pros: I found the staff very friendly and accommodating. I would easily recommend the hotel to others.
Excellent
10,0
Pros: I was very happy with the hotel, location in the city, the service & the staff.
Cons: I couldn't stay longer.
Excellent
10,0
Pros: I usually prefer to stay at the Nikko for it’s excellent health club, particularly the pool- hard to find in San Francisco. The rooms are very comfortable and the staff are excellent too. I also like the Japanese food.
Cons: The neighborhood is not my favorite but it’s very convenient
Excellent
9,7
Pros: On-site amenities, connected Starbucks in the lobby, great restaurant, and class-act entertainers. Very close to market street and union square. Great location!
Cons: As with all hotels, it could've been a bit cheaper but it's a standard rate with all things considered.
Located in Downtown San Francisco, this hotel is within a 10-minute walk of 555 California Street, San Francisco Museum of Modern Art and Moscone Convention Center. Westfield San Francisco Centre and SHN Curran Theatre are also within 10 minutes. Market St & Kearny St Stop and Montgomery St. Station are within a 5-minute walk.
Overall 8,8 Excellent
Based on 674 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Pros: Everything
Cons: Nothing
Excellent
8,0
Pros: Quite, clean, comfortable.
Cons: Charged sales tax for honor bar when we never used the honor bar.
Excellent
10,0
Excellent
10,0
Mediocre
2,0
Excellent
10,0
Excellent
10,0
Excellent
9,4
Pros: Room was large enough ... not huge, but more than enough space for us. The hotel was clean and although elegant, it was comfortable too. Staff was wonderful.
Cons: It was located perfectly for us and everything was great. Would not change anything. A perfect place to stay for a perfect weekend!
Excellent
8,2
Pros: location
Cons: breakfast
Excellent
10,0
Pros: Location was excellent, my room was clean and felt modern even though the rooms were obviously older.
Excellent
9,7
Pros: Great location, very helpful and accommodating staff.
Cons: The room was a little on the small side for the price.
Excellent
8,2
Pros: Nicely renovated, but clearly an old original building, in a good way. Room is small but comfortable. It's in the middle of downtown, so street noise is loud, but that goes for every hotel in the middle of the city.
Good
6,5
Pros: Clean rooms. Convenient location in downtown San Francisco.
Cons: The hotel presents itself to be a resort facility and charges accordingly including a resort fee but there are few if any resort features to it. There is no pool or hot tub no view of any sort except going outside, no breakfast available. The rooms are small and it shows that they have been carved out of an old apartment (or office) complex. They have expresso machines in the rooms in place of coffee makers we found them difficult to get them to work.
Excellent
9,1
Pros: Galleria Park staff were friendly, welcoming, and accomodating. The room was bright, clean, and comfortable.
Cons: The staff did get a little frazzled at the front desk with the large volume of guests for the weekend. There was only one HDMI cable available for the entire hotel and it was taken for the duration of my stay.
Excellent
8,6
Pros: It is a good hotel in a good location. The price I paid was higher for the standard of the hotel.
Cons: Staff
Excellent
10,0
Pros: Loved the complimentary wine hour and friendly staff!
Excellent
9,0
Pros: All of the staff was extremely friendly and helpful. Modern decor, well renovated. Outdoor park area was a nice touch.
Cons: Room was small. Space was tight. Since it was just me, this wasn't a problem.
This family-friendly San Francisco hotel is located in the historical district, within a 5-minute walk of Hyde Street Pier and Ghirardelli Square. Lombard Street and Pier 39 are also within 15 minutes. Hyde St & Beach St Stop is only a 2-minute walk and Hyde St & North Point St Stop is 3 minutes.
Overall 8,7 Excellent
Based on 1 182 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8,5
Excellent
8,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,0
Excellent
8,0
Excellent
8,0
Excellent
8,8
Excellent
9,4
Excellent
10,0
Good
7,7
Pros: Quirky rooms decor & staff
Cons: Lack of facilities no hotel bar or estaurants although there are independent providers attached to hotel. No pool.
Excellent
10,0
Pros: The staff was very friendly. From the maids to the doorman to the concierge everyone was concerned with trying to help us have the best time possible while we stayed there. Loved using the free loaner bikes to get around the wharf.
Good
6,6
Pros: Nice room. Nice spot.
Cons: Valet was very expensive, They did not warn about the price up front. They were insistent we took a mini bar key even tho we didn't want one. no nightlife around the location.
Excellent
10,0
Pros: Location
Excellent
10,0
Pros: The room has a very hip vibe that is a hit with my kids ages 12-17. They love it! The hotel is just a block away from the cable car when we came back from a night at the downtown area. No hassle when we went around SF downtown and back. It is also within the activities from the pier. It is far enough from the main noise but near enough for a few minutes walk. Very accessible to all the great restaurants and activities around the area.
Cons: None
Excellent
9,1
Pros: Convenience of restaurant connected to hotel. Large and warm lobby with games to play, fireplace, and flatscreen tv with sports.
Cons: Pillows and beds were very uncomfortable.
Located in Downtown San Francisco, this luxury hotel is within a 10-minute walk of Union Square, San Francisco Museum of Modern Art, and SHN Curran Theatre. Westfield San Francisco Centre and 555 California Street are also within 10 minutes. Powell St & Sutter St Stop and Powell St & Post St Stop are within a 5-minute walk.
Overall 8,7 Excellent
Based on 302 reviews
All
- All
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8,0
Good
7,7
Excellent
10,0
Excellent
10,0
Excellent
8,0
Cons: No bells and whistles. This was much more like your standard, mid-grade Marriott than a 4-star experience. No fluffy robes, slippers, turn-down service, etc.
Excellent
10,0
Pros: Great service. Excellent facilities. Great room
Excellent
10,0
Pros: Loved the location to union square and rooms were clean and comfortable
Located in Downtown San Francisco, this romantic hotel is within a 10-minute walk of Westfield San Francisco Centre, San Francisco Museum of Modern Art, and Moscone Convention Center. Warfield Theater and SHN Curran Theatre are also within 10 minutes. Market St & Stockton St Stop and Market St & 4th St Stop are within a 2-minute walk.
Overall 8,6 Excellent
Based on 679 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Okay
4,0
Excellent
9,7
Excellent
9,7
Excellent
10,0
Excellent
10,0
Excellent
9,1
Excellent
9,7
Excellent
8,0
Excellent
10,0
I spent a week at Hotel Zelos, and had a great stay. The staff was always super-friendly at all hours of the day, the rooms were clean and comfy, and the location was pretty convenient. There are nearby grocery/convenience stores, restaurants, and good proximity to the Embarcadero for waterfront runs. The rooms were pretty "stock" hotel rooms, but they were clean, the linens and towels were good quality, and the bed was nice. If you're sensitive to noise, I had a room over the front entrance, and you could definitely hear traffic and sirens, but I think that's just part of staying in a dense city. Definitely nothing the hotel can really do much about! I would have liked breakfast hours at the restaurant (7-10) to start a little earlier, but the one meal I ate there was tasty (if a bit expensive). Overall, I had a great stay, and would happily return on a future visit.
Good
7,1
Pros: Close to everything in Union Square, clean and nice-looking inside.
Cons: ...but that translates to a little over $300 a night, which isn't really worth it. Avoid it during the conventions in town.
Excellent
8,5
Pros: I liked the coffee in the morning and the location was excellent
Cons: They charged an additional charge and $60 per night per vehicle to park... would have been nice to know in advance
Good
6,8
Pros: Room was great. But we were placed next to the ice machine....the wall there sounded paper thin throughout the night as guest needed ice.
Cons: Being stuck next to an ice machine at 2 am
Excellent
8,0
Pros: The Palomar is in a great location, the staff is very friendly, and the rooms are nicely decorated. Beds are OK. Restaurant (Bad Habit?) onsite had a nice quality breakfast which was pretty reasonable.
Excellent
10,0
Pros: The location of the hotel was excellent. There were many nice dining, shopping and entertainment options very close by. It is also very close to a BART station so getting there from the airport is very easy. San Francisco is a surprisingly easy city to drive in as well, though parking is very expensive.
Cons: Though the bed was very comfortable, it was a bit squeaky. Also, being on Market street means that there is a bit of noise but it's not excessive.
Excellent
10,0
Pros: The service at the San Francisco Palomar was excellent. The front desk staff and doormen deserve top marks. They were helpful in every circumstance from procuring a taxi to giving directions or making suggestions regarding nearby attractions and walking distances. The hotel was clean, the restaurant was superb....fantastic breakfast! And the wait staff was superior. We would stay here again in a heartbeat and look forward to that happening in the near future. Hats off to the Palomar staff!!!!!!!
Excellent
9,1
Pros: The staff was very friendly. The driver to the airport (George in the Towncar) was very courteous.
Cons: Need a coffee maker in room. Not a deal breaker though of course.
Excellent
10,0
Pros: Front desk personnel and bell service were exceptionally helpful. Rooms were nicely appointed - largest TV I've ever had in a hotel room. Central location right at Powell St. BART Station allowed me to get there quickly from Oakland Airport.
Excellent
8,5
Pros: The location was great and my room was quiet.
Cons: There was a bit of mildew odor in the bathroom. If not for that I would have given an excellent rating, instead of good, for my stay.
Good
6,3
Pros: location
Cons: clogged drain construction in lobby $50 per night parking fee
Excellent
8,8
Pros: Good arrival and wait staff were both friendly and efficient. The door man was great and the team inside were extremely helpful. I have stayed in other SF hotels in the past and Hotel Zelos is a nice addition to the city. City hotel rooms can sometimes be small but the rooms at Zelos are very spacious! I also would like to say thank you for an overall smooth and fun experience! From booking on line with Kayak to speaking directly with the hotel, to checking in & out, everyone was super friendly and consistently would go out of their way to be helpful.
Cons: Mixed message on parking After speaking with associates on two separate occasions. Then the confusion in the garage, mind you I thought I lost my ticket to return however I unpacked it when I arrived back home this evening. There was a problem between the hand written sign in log from the valet and the printed report from the front desk and the hotel's portion of valet claim check system also did not work. I retrieved my vehicle because I brought the only two matching keys and I have matching handmade key chains attached. Breakfast table with two nice chairs rather than a rolling office chair. That was weird. But it was also SF PRIDE weekend so who cares!
Okay
5,4
Cons: Windows face directly into office building just 10ft away. People in the office can see directly into your room
Excellent
10,0
Pros: The hotel was super clean,like tremendously clean! Ideal location which was super walkable to everything! Didn’t even realize that they have bikes you can use. If I wasn’t pregnant we would hve definetly used them. Everything in the city was a quick walk or uber ride. Restaurant on the 5th floor was surprisingly great. Super great stay here. Almost didn’t want to write this review because I don’t want this hotel to get super busy and raise prices!
Cons: No negative comments really.
Excellent
10,0
Pros: Had a great time friendly staff great restaurant
Cons: That nobody answered the phone at the restaurant for me to make a reservation fri night
Excellent
10,0
Pros: Love the location and the staff. Staff is always able to help and the location is close to shopping, BART/transportation, Union Square, convention center, art and Mission District.
Excellent
9,6
Pros: The Palomar was clean, quiet and comfortable and in a great location.
Cons: The woman working in the evening checking in guests needs more training. Either that or maybe she was having a bad night.
Excellent
8,6
Pros: location near MOMA and Market Street shopping, Union Square, and Orpheum Theater. Good location
Located in Downtown San Francisco, this hotel is within a 10-minute walk of Westfield San Francisco Centre, San Francisco Museum of Modern Art and Moscone Convention Center. Warfield Theater and SHN Curran Theatre are also within 10 minutes. Market St & Stockton St Stop and Market St & 4th St Stop are within a 2-minute walk.
Overall 8,5 Excellent
Based on 2 809 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9,7
Cons: Minor item. Windows were pretty dirty
Good
7,7
Excellent
10,0
Excellent
8,0
Excellent
10,0
Excellent
8,8
Excellent
10,0
Pros: Everything was great
Excellent
10,0
Excellent
10,0
Excellent
8,0
Excellent
8,5
Cons: A little crazy with the convention there!
Excellent
10,0
Pros: They were accommodating and nice
Excellent
10,0
Pros: The value for the money is really good! It was clean, spacious, well decorated. We ensured to get two beds in the bedroom and we got them!
Excellent
8,0
Excellent
10,0
Pros: Very clean my friendly atmosphere.
Cons: Nothing
Excellent
8,5
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
8,0
Excellent
10,0
Excellent
9,1
Excellent
8,5
Excellent
10,0
Excellent
10,0
Good
7,7
Good
7,7
Okay
4,5
Okay
5,4
Excellent
10,0
Excellent
10,0
Excellent
8,5
Excellent
8,0
Excellent
8,8
Excellent
10,0
Excellent
10,0
Excellent
9,6
Excellent
10,0
Excellent
10,0
Excellent
8,2
Excellent
9,4
Good
7,0
Excellent
8,0
Excellent
10,0
Mediocre
2,0
Mediocre
2,0
Excellent
8,2
Excellent
10,0
Excellent
8,2
Excellent
9,4
Located in Downtown San Francisco, this hotel is within 3 mi (5 km) of Lombard Street, Pier 39 and University of San Francisco. Alcatraz Island and Golden Gate Park are also within 6 mi (10 km). Powell St & Sutter St Stop and Powell St & Bush St Stop are within a 2-minute walk.
Overall 8,5 Excellent
Based on 675 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
8,0
Mediocre
2,0
Cons: Could have refunded me after COVID19 CANCEL
Excellent
10,0
Excellent
10,0
Excellent
8,0
Excellent
9,4
Excellent
9,7
Excellent
10,0
Excellent
8,5
Excellent
8,0
Excellent
10,0
Pros: Great staff, newly remodeled rooms and location was perfect.
Cons: Nothing
Excellent
8,0
Cons: No overnight parking.
Excellent
9,4
Pros: We loved that the hotel was right downtown. It is one block from Union Square and the hustle and bustle! Perfect. Close to all transit as well as the tour company pick up points.
Cons: The pillows! They definitely need to invest in new pillows!
Excellent
10,0
Pros: Close to everything with all the conveniences yet subdued and relaxing. Staff were attentive and available. The restaurant /lounge was a great venue to unwind
Excellent
9,6
Pros: I liked that we were able to find a great place on such short notice. The Manager on Duty, I think her name was Susan, was very helpful after one of the reservation agent accidentally mixed up our checkout time- and another Agent Brandon wasn't very kind to us. I ate most of my meals at the hotel, breakfast lunch and dinner- and I had three different bartender/servers during my stay that were all so very pleasant. Some even gave me directions to buy a hoodie at a nearby store because I didn't realize it would be colder there this time of year still. And the chef made me an awesome salad when I wanted to exchange tuna for chicken on the salad that comes with Lemon Dressing- it was absolutely fantastic. I highly recommend this substitution as the combination of greens and dressing go amazing with Tuna! It will cost you 2 dollars more as Tuna is more expensive (rightfully so) but it I ate the entire thing. I couldn't stop myself.
Cons: Other than the mixup on our checkout time- I was happy with my stay overall.
Excellent
8,2
Pros: Location and friendly staff
Cons: Parking fee was extremely expensive and there was no free wifi. For the price, wifi should have been included.
Located in Downtown San Francisco, this romantic hotel is within a 5-minute walk of Union Square, SHN Curran Theatre, and Westfield San Francisco Centre. San Francisco Museum of Modern Art and Moscone Convention Center are also within 15 minutes. Powell St & Geary Blvd Stop and Powell St & Post St Stop are within a 2-minute walk.
Overall 8,4 Excellent
Based on 1 212 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9,1
Cons: no
Excellent
10,0
Pros: Personal touch at check in was very much appreciated.
Good
6,5
Excellent
10,0
Excellent
10,0
Okay
4,0
Cons: Left a sweater called back immediately got security said nothing turned in, called back twice no luck. Guess it got up and walked away. Not buying it. Tough luck right
Excellent
9,4
Excellent
8,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,7
Excellent
10,0
Okay
4,0
Good
6,0
Excellent
10,0
Excellent
9,7
Excellent
10,0
Excellent
8,0
Good
6,2
Excellent
9,7
Excellent
10,0
Excellent
9,4
Excellent
10,0
Excellent
9,7
Excellent
9,4
Excellent
9,7
Excellent
10,0
Pros: Anthony, the concierge, was able to book us a restaurant reservation when we had already attempted and struck out. Thank you, Anthony!
Excellent
10,0
Cons: Mobile key cards
Excellent
8,8
Pros: Location is great, great service from staff
Cons: Wifi is not included
Excellent
10,0
Pros: Inmaculate beautiful building with lots of history, great location, really enjoy the stay
Okay
5,7
Cons: My room's window faced a brick wall and got absolutely no sunlight. I felt like we were in a dungeon. I couldn't tell what time of day it was, kind of like that feeling you get when you are in a Vegas Casino. We didn't get in until after midnight when we arrived, so I was more interested in getting some sleep than complaining. But I was really disappointed.
Good
6,8
Pros: Location is nice
Cons: It's a hit and miss with rooms. You might get assigned a room with no view whatsoever.
Excellent
8,2
Pros: Great room in Tower section,with great view & very comfortable beds. Also very helpful concierge named Jeff.
Cons: We had to remind them on two occasions to clean our room. On the day before check-out,our room was not cleaned or refreshed. This was really the only negative,apart from the fact that the drinks in the main bar are quite expensive.
Excellent
9,6
Pros: The hotel lobby makes a grand statement, and the staff was very helpful and courteous. The location was perfect, very centrally located with plenty to keep me entertained.
Okay
4,0
Pros: The location was excellent
Cons: Sinks and tub fills up while taking shower or shaving at sink
Okay
5,4
Pros: Location was easy and convenient to union square.
Cons: The cleanliness of the room. Found hair in the tub and around toliet that wasn’t ours. Makes me question if the sheets and the room were clean at all.
Good
6,2
Pros: The location is a big draw and it is a known entity in San Francisco. It met expectations.
Cons: We stayed in the Tower. The room was big and the furnishings adequate, but not what I expected from a hotel of this caliber. Somewhat dated. Also, hallways are dark and below what one would expect from a hotel like this. I could've paid $100 more and stayed at the Fairmont, and it would've been worth it!
Excellent
10,0
Pros: Clean, fresh room. Amazing historic building and ideal location.
Cons: Older building so the rooms are not very spacious in the Landmark Building side.
Okay
5,4
Cons: No major restaurant. No gift shop or facility to buy personal items. King size beds should have night stands on both sides not on one only. Inadequate drawers Ask for repair of fridge not done. This is not St Francis I have stayed at in the past.
Excellent
8,2
Pros: Great location, convenient
Cons: Housekeeping talks so loud, in the hallways and early. Opened door without knocking once!
Good
7,1
Pros: This hotel locate in the central of union square which is really convenient,close to the cable car stop;friendly staff.
Cons: it's the worst Westin I have ever stay,inside of hotel is too old and I can hear everything that women who stay next door she said.$700 per night,i would choose hotel that is near Bound that area next time.
Okay
4,8
Pros: Location was going to be great but didn’t actually get to stay.
Cons: Booked through Kayak and the day before they stay received an email that the hotel had overbooked and was canceling my reservation. Luckily I was able to find an excellent hotel a block away at a reasonable price. Not sure if I would try to book through Kayak again.
Excellent
10,0
Pros: Friendly and accommodating staff. Anything needed they were there with a smile and prepared to get it....microwave and extra chair were provided by just asking. Great location for shopping,china town, Littke Italy, North Beach close to BART. Would definitely stay here again.
Good
7,4
Pros: Check In was great. Very nice staff. Rewarded us for returning for a third time in two years by giving us (2) complimentary drink coupons.
Cons: Valet was $58/night + Tax. Took over 30 mins to get car out of lot when checking out. Mini bar in room was half empty and had empty bottles, a milkshake cup and food wrappers inside.
Excellent
10,0
Pros: The location, helpful and friendly staff, nice size rooms
Cons: N/a
Excellent
9,7
Pros: Friendly, professional staff.
Cons: Sliding bathroom door for room 2683 was damaged. Very hard for young children to open. Should repair before having guest stay in the room.
Excellent
10,0
Pros: Comfortable bed, charming hotel with beautiful holiday decorations, right at Union Square - great location!
Located in North Beach, this eco-friendly hotel is within a 10-minute walk of USS Pampanito, Pier 39, and Ghirardelli Square. Lombard Street and Coit Tower are also within 15 minutes. Beach St & Mason St Stop is only a 2-minute walk and Jefferson St & Powell St Stop is 4 minutes.
Overall 8,4 Excellent
Based on 690 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8,0
Pros: THat was close to good places
Cons: no breakfast
Excellent
9,4
Excellent
8,0
Excellent
8,5
Excellent
10,0
Pros: Room had very tasteful decor, bed was comfortable, staff friendly and helpful and location perfect for the first three days of a travel vacation.
Excellent
9,3
Pros: Staff was fantastic, curtious and always had a smile on their face. Safe, pleasant hotel, within walking distance, two blocks to be exact, from Fisherman's Wharf.
Cons: Restaurant/Bar closed at 10. It would be nice if at least the bar was kept open until regular adult establishment hours.
Excellent
10,0
Pros: Great location, the bar and lobby area are excellent for relaxing. Free coffee was good in the mornings and refreshing water available in lobby when coming back from walking around Fishermen’s Wharf. Staff was helpful
Cons: Parking cost
Excellent
9,4
Pros: Great location! Close to everything...walking distance to most things. Staff was top notch from reception to concierge!
Cons: Missed having a little coffee shop for a quick breakfast & coffee...although coffee was free in the lobby daily. Snall room.
Excellent
8,0
Pros: Morning coffee, afternoon wine, dine credit
Cons: elevator slow
Excellent
9,1
Pros: Looks new, very clean, good location
Cons: Beds could have been more comfortable and I didn’t appreciate the extra daily charge and parking per day.
Excellent
8,2
Pros: The hotel overall was very nice. The staff was very friendly and helpful. Lobby was beautiful. Restaurant was delicious.
Cons: Our room wasn't cleaned very well. There was hair on the walls in the bathroom. A dog biscuit on the floor and the carpets were dingy and needed a deep cleaning. While it was a nice hotel it was very expensive for the accommodations you received.
Okay
4,0
Pros: Clean rooms, nice staff, excellent location.
Cons: Horrible view. Parking is outrageous.
Excellent
10,0
Pros: We loved the friendly staff and how close to everything this hotel was. We were in walking distance of everything we wanted to do. The hotel room was beautiful too, newly renovated and very nice!
Cons: All of the addtional fees for parking and "resort fees". Granted we got a deal on the cost of the room, so we're not complaining too much but the actual cost of the rooms are very expensive and then to add over $150 of addtional fees when checking out is a little crazy. But, overall, we would be willing to stay here in the future, if we make it to the west coast again.
Excellent
8,5
Pros: Great location. The staff was friendly and the dog stayed for free.
Cons: 55$ parking, the room was kind of old but they are remodeling currently
Excellent
8,0
Pros: Friendly staff. Nice amenities.
Cons: Some construction noise at early hours
Excellent
10,0
Pros: Hotel Zoe was great! Very cute boutique hotel atmosphere. The outside patio with fire pits was so cozy and inviting! The room was a good size and very comfortable. Didn't get a chance to try the restaurant but hope to next time.
Excellent
10,0
Pros: Loved the location, everything was within walking distance
Cons: Valet was a little high priced, worth it considering the location
Okay
4,8
Pros: What a disaster this place was. Facilities look nothing like the photographs. The entire operation was ran out of the basement what a complete disappointment
Located in Downtown San Francisco, this luxury hotel is within a 10-minute walk of Moscone Convention Center, San Francisco Museum of Modern Art, and Westfield San Francisco Centre. Warfield Theater and SHN Curran Theatre are also within 15 minutes. Market St & 5th St Stop is 5 minutes by foot and Powell St. Station is 7 minutes.
Overall 8,3 Excellent
Based on 2 244 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Good
6,0
Okay
5,4
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,3
Excellent
8,2
Excellent
9,1
Excellent
10,0
Excellent
9,4
Excellent
10,0
Good
7,7
Excellent
10,0
Excellent
10,0
Excellent
9,4
Excellent
9,1
Pros: Appreciated the staff the location and the lounge/restaurant. The room was great with a nice view each morning
Cons: ....
Good
6,0
Pros: Bed was comfortable.view was nice
Cons: We were next to a family that had several rooms. Doors were slamming all night. Loud noise,kids crying. We had to finally call down to front desk but it continued all night. Uncomfortable
Excellent
8,0
Pros: Clean rooms and easy check-in and check-out. Professional and looks modern. Also, they have big bathrooms and nice towels and comfortable beds.
Cons: Every time I’m here, hotel is always busy, so rooms usually aren’t available until 3:00. They do have an ambassador program for extra perks, but it’s only good for intercontinental hotels and not the chain of hotels it’s associated with. Water pressure in shower is low, but it’s a roomy shower.
Excellent
8,5
Cons: Restaurant and food options are really limited for such a nice hotel
Excellent
9,6
Pros: Awesome views of AT&T Park and the Bay. Front desk agent was great.
Good
6,0
Pros: The room was very nice and very comfortable. Service was teriffic.
Cons: I could hear noise from other rooms through the vents late at night. Food was just okay. And $62 for Self Parking is ludicrous for a half-empty garage - even in San Francisco. It was almost half the price of the room. No good.
Excellent
10,0
Pros: The room was amazing and clean... The bed was very comfortable, the view was great but most of all we were impressed by the incredible staff - so friendly, professional and helpful! What a great experience.
Cons: Honestly I cant think of a single thing... The hotel is working hard to protect their guests and are constantly cleaning/sanitizing... Very grateful!
Good
6,0
Pros: Comfortable bed, clean facilities
Cons: Check out was at 12:00pm as normal but was woken up by maid knocking on door at 9:15am. Charged my credit card $100.00 more than what was on invoice when I checked out. To be refunded within 5days or so supposedly....... It would have been nice to know beforehand.
Excellent
8,8
Pros: I was on a top floor with a good view. Very friendly staff; I know they are all doing the best they can in this tough times.
Cons: If you plan to stay here long just know that no room cleaning is done until you check out. My stay was for 6 nights and I was only informed that my room would be cleaned on the 5th day when I was checking in. I know this is due to covid and them being careful but which person what to stay in a room that’s not being cleaned?! On the 3rd day I asked for my room to be cleaned and since they have a time that cleaning is done - it was done on the 4th day.
Okay
4,0
Cons: The room stunk! For $600 get some air freshener.
Good
7,4
Pros: Your average IC, nothing exceptional.
Cons: Someone kept requesting housekeeping to my room at odd hours of the night and I was charged parking when I didn't drive or have guests. I requested a late check out yet housekeeping kept checking to see if I had left every 2 hours.
Excellent
9,7
Pros: Luxury accommodations. Very friendly and helpful staff.
Cons: Valet parking fee is crazy high!
Excellent
8,2
Pros: Given a corner room even though I booked via Kayak Provided with slippers Room was spacious and TV was large - guess is 55" Gym was well equipped but didn't have time to use it Easter bunny was on duty and there was a tableful of candy for the young and not so young - I didn't have any but still appreciated the effort
Cons: Bathroom short on racks to hang towels Shower head water flow too wimpy Bathroom scale low on battery
Excellent
10,0
Pros: Loved it. Get the club room if you can.
Excellent
8,5
Pros: I liked how the staff was really attentive. Rooms clean, everyine real proffesional.
Cons: I didnt like the fact that when u drive in to check in they dont tell u that the charge for parking is 65$ . Also that the water thats in the room thats bottled i didnt know they would charge me 8:50$ for it. Ridiculous! I seen when i checkd out!
Excellent
9,4
Pros: Great hotel and staff. They treated us perfectly. I would absolutely stay here again. No complaints as all.
Cons: The location for us was a bit too close to some seedy areas of town. No problem, but you need to be careful which way you walk.
Excellent
9,1
Pros: Room and location
Cons: No free bottle water
Good
6,5
Pros: We stayed a night since it was near our morning meeting. The layout and lobby is great, and the staff is very welcoming. Unfortunately let down by mediocre room experience (deluxe king) and we could not have a good rest.
Cons: The thermostat in our room was broken and it was way too hot. We tried re-setting it several times but it kept blowing hot air even though it was 75F. It was very difficult to sleep and sweated through the night. The shower pressure was very low. Having both shower head choices was nice, but it was difficult to feel clean because the water pressure was very low and so it took much longer to soap off. For a business hotel, you had to pay for internet. We used a hotspot instead. It felt a bit confused whether it was a luxury hotel or a business hotel, and for the price point I would stay somewhere else that has better value for money. Not having a good night sleep really affected my work day
Excellent
10,0
Pros: We moved here from staying a night at The Scarlet Huntington which was so noisy with road construction we couldn’t think. Everything was excellent and the staff was friendly and attentive.
Cons: We liked everything.
Excellent
10,0
Excellent
10,0
Pros: I hosted a bachelorette party at the Intercontinental and it was great!! The staff was very accommodating and helped us with making sure all the girls were taken care of. The rooms were beautiful and spacious, and the hotel was extremely spacious.
Cons: There was a "bouncer" type employee at night who gave me and the girls staying at the hotel a hard time. He required every girl to have a key in their hand to get in, even though we just had one person per room have a key because we didn't think it was necessary. He was extremely rude and borderline harassing.
Good
7,4
Pros: Clean, had an indoor pool. Staff was friendly enough.
Cons: Everything was overpriced, maybe I’m not a 4.5 star hotel guy. Parking was $70/night incl tax (after 1st night I parked outside), water in room was $8. I needed some antacid at night, 2 tabs of pepto=$2. I guess I was expecting more, or it’s really for people who will use the bar and drink more. Water pressure in shower was too low.
Good
7,1
Pros: The bed was comfortable and the location was excellent.
Cons: There was no hair dryer, the room was dirty, there was a sock under the bed, a mask on the chair, and leftover food in the mini fridge.
Excellent
10,0
Pros: Comfortable bed, clean, and free room upgrade!
Cons: Parking situation was not good. The hotel has first come first serve self parking because of COVID but charge valet prices still. The parking lot was full so I had to find use a public parking lot.
Located in Downtown San Francisco, this luxury hotel is within a 10-minute walk of Grace Cathedral, SHN Curran Theatre, and 555 California Street. Westfield San Francisco Centre and Embarcadero Center are also within 15 minutes. California St & Mason St Stop is only a 2-minute walk and California St & Powell St Stop is 2 minutes.
Overall 8,3 Excellent
Based on 953 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9,7
Pros: Wonderful time here no bad experiences
Cons: Totally preference but the beds are too soft and frankly the food is over priced for the quality. It's clear the food has not been under a real chefs direction for a while but these are relatively minor complaints
Excellent
9,4
Excellent
9,7
Excellent
10,0
Excellent
8,8
Excellent
10,0
Excellent
10,0
Excellent
9,1
Excellent
9,4
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,7
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
8,0
Good
7,7
Excellent
9,7
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
8,0
Excellent
10,0
Excellent
10,0
Excellent
8,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
8,0
Excellent
8,0
Excellent
10,0
Excellent
10,0
Excellent
9,4
Excellent
9,7
Good
7,4
Excellent
8,8
Pros: Room was large & I only had a queen. Bed, pillows & sheets all very good. Hotel is dated but some would call that charming.
Cons: My robe had stains on it.
Excellent
9,7
Pros: The view is amazing in the linens were very comfortable
Cons: Valet parking is a bit steep in price
Good
7,1
Pros: Very luxurious and clean. The staff was friendly and helpful, especially the management. When things went wrong, they were accommodating to benefit me for the inconveniences.
Cons: Upon checking in, they didn't have our room available until the next day. Not sure how that even happens, but after talking to the manager, he miraculously was able to get our room. I had an allergic reaction to the laundry detergent they use on the bed sheets and my eyes swelled up. I was told that if you have allergies, you need to call in advance to make sure they wash the bedding with hyper-allergenic detergent (they normally use Dawn). For the inconveniences, they did comp me my room service.
Excellent
9,7
Pros: I originally was trying to book this hotel via the QANTAS website however they had problems, so I rang the hotel direct and they were most helpful. Not only did they book me in, but they beat the original price and converted it for me to $AUD for my small brain. I drove to SFO from LAX - on arrival bell hop service was excellent, didn't miss any bags or jackets that were in my car. Stayed in the main building - Fairmont Queen room Clean and tidy Free WiFi BathTub Excellent staff Late checkout Food selection and room service Tonga room is a must see Location very central to anywhere you'd like to be in SFO
Cons: The main building although grand, is a little dated. The refurbished rooms are good, but the particular room I was in the door didn't fully open because the wall gets in the way, so for room service the trolley couldn't be wheeled in, food had to be carried in from the door, and there wasn't really any table to put the food on, only the writing desk or the fold out mini bar. I had to call for slippers
Excellent
8,2
Pros: Comfortable beds. Great location. Nice staff. Beautiful decor.
Cons: Poor soundproofing- we could hear everything next door. $65 parking and $14 wifi. "Courtyard view" misrepresents the huge noisy cooling type towers. Breakfast was 1 1/2 hour late. Dinner in the restaurant was loud and only mediocre.
Excellent
9,7
Pros: The room was huge, clean, beautiful.
Cons: I would have liked some instruction on how to use the hotel Wifi
Excellent
10,0
Pros: View, room, service
Excellent
10,0
Pros: Beautiful hotel, great service. Staff very helpful, especially Scott at front desk
Okay
4,5
Pros: Staff & location
Cons: Quality if product - 5 star hotel was at best 3 stars. Everything was dated / old. Not selecting this hotel again.
This family-friendly San Francisco hotel is located in the historical district, just steps away from Union Square and SHN Curran Theatre. San Francisco Museum of Modern Art and Westfield San Francisco Centre are also within 10 minutes. Powell St & Geary Blvd Stop is only a 2-minute walk and Powell St & O'Farrell St Stop is 2 minutes.
Overall 8,2 Excellent
Based on 2 482 reviews
All
- All
- Families with older children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8,5
Excellent
10,0
Excellent
8,0
Excellent
8,2
Excellent
10,0
Okay
4,8
Excellent
10,0
Pros: Close to transort, shops and lots of diners and restaurants
Excellent
8,0
Good
7,3
Excellent
8,3
Excellent
10,0
Good
6,5
Excellent
10,0
Okay
5,7
Excellent
8,8
Pros: Perfect location and very cute rooms in historic building! Safe environment, lots of great restaurants around.
Cons: The beds were not comfortable.
Good
6,5
Pros: the location
Cons: the room was very small and it sounded like people were moving furniture above me all the time.
Excellent
10,0
Pros: We always enjoy our stay at The Handlery. It's a good location and the staff is always friendly.
Good
7,7
Pros: Location was perfect House keeping was good
Cons: Mattress was uncomfortable , seemed to cause backache . Space was congested
Excellent
10,0
Pros: Great hotel. Small enough to be pleasant and cozy yet big enough to offer amenities. Nice location at Union sq. Weird/expensive parking ($70 a night for my truck) and no valet but very nice hotel. I'll definitely stay here again.
Good
6,2
Pros: The hotel's location close to Union Square and a lot of events and fun
Cons: * Old Hotel * Voices of noise and nuisance from outside the hotel * the bathroom it is small
Excellent
8,2
Pros: Location, location, location at a decent price. Room was cozy with sufficient space. Staff were courteous and attentive. Beautiful pool in the middle of the city. Lots of windows to let the fresh air in and get a feel of the weather outside.
Cons: Bed was a little too soft for my comfort. Views from windows not impressive.
Mediocre
3,3
Pros: Nothing
Cons: The worst hotel experience I've ever had. Even though I did book at the last moment, there was nothing about the hotel to justify a rate of 200 a night. A creepy, worn hotel. A long, darkened hallway leading to a room next to a darkened stairwell, whose door I could barely fit through. The room was small and adequate. Worn carpet, fixtures Small, awkwardly laid out bathroom. Other than the location I can't think of anything to recommend this hotel.
Excellent
10,0
Pros: I loved it all! Everyone was friendly and the room was great. Awesome parking lowest priced compared to others and a great location. I'm will definitely be back!
Located in Downtown San Francisco, this historic hotel is within a 10-minute walk of Grace Cathedral, 555 California Street, and SHN Curran Theatre. Westfield San Francisco Centre and Warfield Theater are also within 15 minutes. California St & Mason St Stop and California St & Powell St Stop are within a 2-minute walk.
Overall 8,2 Excellent
Based on 1 203 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Mediocre
2,0
Pros: Save your money
Excellent
9,7
Good
7,7
Excellent
10,0
Okay
5,1
Pros: Nice people.
Cons: This place would be great, but it need a renovation. It just looks like it hasn't been kept up in some time. Needs some fresh paint and some updates. It's in an area that not much is going on also
Good
6,0
Excellent
8,0
Cons: Nada
Excellent
9,4
Good
7,4
Excellent
8,8
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
9,7
Excellent
10,0
Pros: Great place to stay if you want to be treated like royalty at a very reasonable price. We highly recommend staying here and also having drinks at the Top of the Mark. Excellent views of the "city by the bay" and the music and service is awesome! Do yourself a favor and stay here. We do every year for almost 20 years. You won't regret it!
Good
6,5
Pros: Comfortable room and good location. Noise level was fine despite being on the same street as the cable car.
Cons: A bit run down in appearance and small old elevators. Poor customer service upon check. We were given a hard sale to sign up for hotel program upon arrival.
Good
7,1
Pros: Location is good, close to everything
Cons: I booked this reservation months in advance for a large group, and still, upon check-in there was alot of miscommunication and confusion about the reservation (how many rooms, names on the reservation, etc). Staff was not warm or particularly helpful at all, there was an obvious lack of hospitably and willingness to help that you receive at most hotels. The hotel itself is average, its very old and outdated inside, the walls are thin so u hear conversations next door, and the rooms are small. There were very limited hours for the restaurant/lounge downstairs, and overall was just someolace you'd go to sleep and thats it. It really was just ok. Many other hotels in the area that offered more for the price. I wouldnt stay there again.
Good
6,2
Pros: The location
Cons: House keeping kept knocking on door throughout trip despite do not deserve sign. Room of 5-7 very drunk women being loud and disruptive throughout the night. I definitely did not think it was a party hotel when I booked it. Didn’t get much sleep as a result. Not what I was looking for.
Excellent
10,0
Pros: Historic hotel on Nob Hill. Friendly and helpful staff! Comfortable beds. Beautiful suite and view of the city. Able to open windows for fresh air/breeze. Keurig available for morning coffee/tea. Electronic “do not disturb” and intercom for door security. Convenient to Masonic Center concert venue and two cable car lines. Restaurant choices conveniently located in hotel and nearby (2-3 blocks).
Cons: Not a big complaint or huge discomfort, but we like to sleep in a cool room but the thermostat would not let us lower temp below 60 degrees.
Good
6,3
Pros: Decent location, nice hotel.
Cons: Don't like the weekend charge for "top of the mark" tourist trap.
Excellent
8,2
Pros: Staff was considerate and helpful in every way. Food in the Nob Hill Club was excellent. Great views from Top of the Mark.
Cons: Furniture in lobby needs cleaning or reupholstering. Looks dated. Bathroom was small and dark. I was there 5 days and one of the elevators was out of service for 3 of those days.
Excellent
10,0
Pros: The location of this hotel is great with walking access to the waterfront, Union Square, cable cars, and public transport. The staff was excellent and very attentive. The room was everything we wanted, plus a great view. The restaurant had a good selection. The night club was really fun. We would definitely stay here again.
Good
7,4
Pros: Location and staff
Cons: Dirty and stained furniture in hallways by rooms
Excellent
9,1
Pros: Great location
Cons: Parking costs
Excellent
10,0
Pros: Staff, food, room, gym all excellent.
Cons: Nothing
Mediocre
2,0
Pros: I love the facility
Cons: Your staff treated my son who booked the property like trash...it was simply unpleasant
Excellent
9,7
Pros: Historic Great location Staff was super friendly and helpful especially the valet
Cons: Noise level in the rooms. Windows do not block out the noise from the streets so you can hear Grace Cathedral bells and the cable cars which is great but also the loud drunks in the middle of the night as well.
Good
7,7
Pros: Room service was good, bed, pillows & frette Sheets were excellent.
Cons: Dark bathroom, dated room in general...for the money I prefer the Fairmont.
Excellent
9,4
Pros: A great location and views
Cons: A little pricey
Located in Downtown San Francisco, this hotel is within 2 mi (3 km) of Moscone Convention Center, Oracle Park and Pier 39. Ghirardelli Square and Golden Gate Park are also within 3 mi (5 km). Powell St & Geary Blvd Stop is only a 2-minute walk and Powell St & Post St Stop is 3 minutes.
Overall 8,2 Excellent
Based on 399 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8,0
Cons: saggy mattress
Okay
5,7
Excellent
10,0
Excellent
8,0
Excellent
9,7
Excellent
8,0
Excellent
8,0
Excellent
9,4
Excellent
9,7
Excellent
8,0
Excellent
8,0
Excellent
10,0
Pros: Great location, modern decor, and cozy spot to relax in! Our new favorite hotel!!!
Excellent
9,7
Pros: Location was very central - minutes from Union Square. Staff was very accommodating, very helpful and friendly. Beds were very comfortable. Unique look in the rooms - loved the character of the place.
Cons: No hair dryer in bathroom (didn't matter to me but it may be a surprise if you're counting on having one). Wouldn't mind a few extra places to hang clothes, towels, etc.
Good
7,7
Pros: Great location, cool decor, friendly staff
Cons: It's older and in a loud area, elevator was creepy
Excellent
9,1
Pros: Good location, near restaurants and stores. Valet service was good. Friendly staff. Comfrtoable bed, clean room.
Cons: Valet service is a bit slow. And snacks in room were tempting to eat but were not free.
Okay
4,2
Pros: Location
Cons: Stained comforters, unfriendly staff, run down facilities.
Excellent
9,4
Pros: Loved the boutique vibe that the hotel has, it seems SF is lacking modern hotels that are similar to the Ace and plentiful of tacky hotels. The decor is very minimal, with concrete floors- it feels similar to a loft you would want to live in. The restaurant downstairs had a really great brunch and the staff were very friendly. The actual location is pretty central, so it's not that difficult to leave the touristy area of Union Square.
Cons: There wasn't a mention of the $45 (plus tax) for the valet. So that got a bit expensive. You also have to call 30 minutes ahead. The shower is also a lukewarm temperature. And a bit difficult to work with it being stuck.
Good
7,1
Pros: The staff was very professional and friendly.
Cons: Our room was very noisy - noises from rooms next to us and above us plus noises from the hallway. Our bathroom light was on a motion detector (no light switch), which didn't always work correctly, so we were either caught in the dark while showering, or unable to turn it (or the ceiling fan connected to it) off when not in use.
Good
6,5
Pros: Great location and reasonably fast wifi
Cons: No food and basic lobby.
Excellent
8,2
Pros: Warm welcoming entry, great staff and very prompt with customer service.
Cons: The bed wasn't comfortable, very worn out springs, I sink right in.. but when I called the front desk they accommodated by inserting a wood under the bed and fixing it for us..
Located in North Beach, this hotel is within a 10-minute walk of Aquarium of the Bay, Pier 39 and Ghirardelli Square. Lombard Street and Alcatraz Island are also within 3 mi (5 km). Beach St & Mason St Stop is only a 2-minute walk and Jefferson St & Powell St Stop is 3 minutes.
Overall 8,1 Excellent
Based on 5 115 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Good
6,2
Pros: Dated but clean. Need a new decorator when they renovate. Horrible.
Good
6,5
Excellent
10,0
Good
7,4
Excellent
10,0
Excellent
8,0
Good
7,7
Okay
4,5
Okay
5,7
Cons: Very dirty the rooms
Excellent
10,0
Excellent
8,0
Good
7,6
Excellent
9,3
Excellent
8,0
Excellent
10,0
Excellent
9,7
Good
7,7
Excellent
10,0
Excellent
8,2
Excellent
8,5
Excellent
10,0
Excellent
10,0
Excellent
8,0
Good
6,8
Excellent
9,1
Okay
4,0
Pros: Was able to check in a couple hours early.
Cons: Stayed 1 night. Checked in. 7 hours later get a note in the door that the hot water will be shut off from 11pm-5am. why wasnt i told this at checkin? I wouldnt have stayed. Toilet was broken had to take off the back cover and stick my hand in tank to flush....
Okay
4,0
Pros: Nothing
Cons: Poor bathroom and shower.
Excellent
9,1
Pros: Great location! Easy walk to many nice places in San Francisco. Beautiful facilities.
Cons: Too expensive to park car overnight - over $50!
Excellent
8,8
Pros: Location, cleanliness, Spacious for two, Friendly staff, pricing on short notice.
Cons: $50/night for parking Made price on the hotel less of a positive.
Mediocre
2,0
Pros: Tv Didn’t work I emailed hotel they did not respond to me.
Cons: Tv didn’t work at all. Bad reception bad tv system.
Good
7,7
Pros: I liked the proximity to the wharf and the activities.
Cons: Wifi being an extra charge was beyond my understanding. I do not understand how a business that charges as much as it did for its daily rate, did not have it included in the cost.
Excellent
8,8
Pros: Staff EXCELLENT
Cons: Noisy room
Good
6,5
Pros: Location was close to the wharf area. Room size was very generous.
Cons: A lot of noise at night even though I was on the highest floor. Bathroom is very old and small. Someone stole my iPad while I was there so safety concerns.
Okay
4,0
Pros: Very little
Cons: Bathroom unpleasant room right next to loading fock
Good
6,0
Pros: Rooms were clean and everything we wanted tondo was within walking distance.
Cons: The room and bathroom were very small.
Excellent
10,0
Pros: We will stay at no other hotel when we are in San Francisco
Excellent
10,0
Pros: Great location
Cons: Price
Excellent
8,0
Pros: Great location to walk to wharf/pier/ cruise locations and variety of restaurants. . Nice hotel. Outdoor firepits for eating and drinking really great value during COVID restrictions
Cons: It would have been nice to be able to access movies or our own streaming accounts on the awesome/ large TV screen. Local cable tv offerings were many, but not particularly interesting.
Excellent
8,5
Pros: Location and staff were great
Cons: Overdue for renovation
Okay
5,7
Pros: Very close to fishermans wharf so walking is very easy
Cons: Stayed here on New Year's Eve. Got placed in an accessible room. The beds are terrible. I'd say if they got new beds, it would be decent
Excellent
10,0
Pros: The rooms had a lot of charm. Parking felt secure considering the homeless hanging out in the wharf area.
Good
7,6
Pros: Great location, nice room, comfy bed, plenty of privacy. The fire pits out front are a lovely touch; we enjoyed warming up by them and drying our shoes off before heading in after exploring the rainy city on foot.
Cons: We were on the second floor and there was too much light in the room; between the bright hallway lights seeping in through the door and the pool lights glaring in through the windows, it was hard to get the room truly dark. That may not have been as much of an issue on a higher floor, though. Also, $50 for one night of parking!? That's half of what the room cost!
Okay
5,0
Pros: It was close to Fisherman's Wharf.
Cons: I specifically asked for a room that would be away from street-type noises....I was given a room overlooking the town bus terminal! Back-up beeping, diesel engine and loud communication until after 1 AM!!! The bathroom was not clean. The tub/shower took ~ 20 minutes to drain...gross! NOT a great value overall for the high price!!! The hallways look dingy and dated.
Good
6,8
Pros: Location was great
Cons: The room was kinda blah. Room/decor looked tired, plain and had no fridge.
Okay
4,5
Pros: Close proximity to the Wharf
Cons: Rooms are very dated, beds uncomfortable, cost for parking was ridiculous, poor onsite amenities, noisy, crowded, not a great Starwood property:(
Excellent
8,0
Pros: easy walk to both Pier 39 & the Wharf.
Cons: hotel layout and elevators confusing - entrances and exits funny
Good
6,5
Pros: - Good location next to Fisherman's Wharf. -The price is good for what you get. - Cool area with little fireplaces out in front.
Cons: This is probably unique to my visit but: - The gentleman who checked me in was incredibly rude. - There was used shampoo and soap still in the bathroom suggesting that it wasn't cleaned very thoroughly. - They were cutting trees right outside the rooms causing a lot of noise and dust during the day.
Excellent
8,2
Pros: Clean good size room. Staff greatn
Cons: Noise
Okay
5,7
Pros: Staff were good.
Cons: Beds were too soft and uncomfortable Itchy Beds
Good
6,8
Pros: The place was mostly clean, attractive decor, in the best part of town, windows open slightly, nice sheets/comforter/pillows, quiet, I felt safe.
Cons: I am disabled but had to walk down 5 1/2 long weird hallways to get to my room. The setup is ridiculous. There were a few too many hairs in my shower. I found the mattress to be uncomfortable. Some staff was snooty and pushed guests through like a herd of cattle at check-in time.
Located in Downtown San Francisco, this romantic hotel is within a 10-minute walk of SHN Curran Theatre, Warfield Theater, and Westfield San Francisco Centre. Orpheum Theater and San Francisco Museum of Modern Art are also within 15 minutes. Powell St & Geary Blvd Stop is only a 5-minute walk and Powell St & O'Farrell St Stop is 6 minutes.
Overall 8,0 Excellent
Based on 371 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
9,7
Excellent
9,1
Excellent
8,0
Mediocre
2,5
Excellent
10,0
Excellent
8,2
Pros: Very nice boutique hotel. Contemporary. Convenient location. Friendly staff.
Excellent
9,7
Pros: Great atmosphere. Decor was perfect. Room was great size, had everything we needed. Bed was comfortable and plenty of room for 2 people. Staff was accommodating and friendly. Walking distance to parks, food and night life. View from our room was stunning architectured buildings and blue skies. I will definitely recommend your hotel to my friends and family. Looking forward to our next trip!
Cons: Daily charge for Wi-Fi
Mediocre
3,9
Front desk totally botched the check-out. This reservation was paid with Marriott Bonvoy points, but the desk put through about $600 in room charges (we were there 2 nights). Spent inordinate time unwinding this and getting refund.
Excellent
10,0
Pros: The staff was fantastic. Very friendly and helpful. The room was spacious and comfortable. Slept like a baby. No street noise
Cons: The room didn’t have all surfaces clean. And the bed sheets were a bit rough.
Excellent
8,2
Pros: Although the hotel is getting an exterior facelift, the facilities were great. They are affiliated with the Marriott and Marriott rewards program. There is a nice restaurant and bar adjacent to the lobby area. Our room was spacious and clean. Also, there was free wifi throughout the property, which didn't need a password, very convenient for jumping on and off of the network. There was a little doggy bowl at the front desk, so I would assume that they are pet friendly.
Cons: The bell desk and front desk were separated by a huge pillar which made it awkward as you could only see one of them at a time during check in/out. I'd imagine that this is very cumbersome during busy operations. maybe they will be addressing this issue during their remodel.
Good
6,0
Pros: Staff was nice and tried hard. I loved the coffee in the mornings, the loaner umbrellas, and the quiet rooms.
Cons: The bed was rock hard. I asked the front desk for a pad, they didn't have one but props to housekeeping for trying; they put a comforter under the sheets which helped some. It just didn't feel like the high end hotel it advertises as.
Excellent
9,7
Pros: Very clean, very comfortable, loved the large room! Staff superb.
Cons: So wish we had had a fireplace to cozy up to in the public areas on the very cold days we were there.
Excellent
8,0
Pros: Liked the small boutique feel. Hip, mod and chic. Great value in a great location. A little on the fringe of the tenderloin but didn't affect the stay. Valet parking worked out great and the parking prices are more reasonsble than most.
Okay
5,4
Pros: The location and decor of rh hotel is great.
Cons: The rooms could not have gotten smaller, and our views was of a alley. Horrible experience.
Located in Downtown San Francisco, this hotel is within 1 mi (2 km) of Westfield San Francisco Centre and Ferry Building. Lombard Street and Painted Ladies are also within 2 mi (3 km). Powell St & O'Farrell St Stop and Powell St & Geary Blvd Stop are within a 5-minute walk.
Overall 7,9 Good
Based on 2 821 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
10,0
Close to Union Square, BART, and Trolley System. Felt very clean and very safe. Appreciated that we had housekeeping every day. (Some hotels are not doing that at the moment because of Covid)
Okay
5,7
Mediocre
3,7
Excellent
9,1
Excellent
8,8
Good
7,1
Okay
5,4
Excellent
9,4
Excellent
9,1
Excellent
10,0
Good
7,4
Excellent
10,0
Pros: Recycling bag in the rooms Newly renovated
Excellent
8,0
Excellent
10,0
Excellent
10,0
Excellent
8,0
Excellent
10,0
Excellent
8,5
Excellent
10,0
Excellent
10,0
Excellent
9,7
Excellent
9,7
Okay
5,1
Good
6,8
Excellent
8,0
Great location. Lots of access to good dining and entertainment.
Excellent
10,0
Excellent
8,0
Excellent
10,0
Good
6,5
Excellent
10,0
Excellent
10,0
Excellent
10,0
Excellent
10,0
Good
7,1
Okay
4,5
Excellent
8,8
Excellent
10,0
Good
7,4
Good
6,2
Good
7,4
Excellent
8,0
Excellent
10,0
Mediocre
3,3
Pros: Ridiculous amount charged for parking. Internet wasn't free. No complimentary snacks
Cons: Price. Rate.
Excellent
8,8
Pros: The location is perfect, located right in Union Square and 3 blocks from the Powell BART station. It's a &10 cab fare to the fisherman a wharf and here's a nice 2 mile walk back through China Town and North Park. The concierge was extremely helpful as well.
Cons: There was no fridge in the room and parking was pretty outrageous, $47/day plus an $8 parking garage fee?!
Okay
5,4
Pros: Location
Cons: Old room, not very clean, no fridge or frigobar in the room, old carpet, smell old
Okay
4,6
Pros: Bed
Cons: The room, for the price I paid. Bathroom doors
Excellent
8,0
Pros: Wasn't that impressive to me. Nice view.
Cons: Toilet running. Didn't get the room I was supposed to get because it wasn't ready at 4 PM
Excellent
8,6
Pros: Very clean, comfortable room. Location was great. Conference facilities were very versatile.
Cons: There was a whistling sound coming from my window when the wind blew. The window was fixed, so it was not slightly open. The sound made it difficult to sleep at night, so I had to put on a white noise maker from my smartphone to be able to sleep. No free wifi in conference facilities was annoying.
Good
7,7
Cons: Parking very very very expensive
Okay
4,8
Pros: The bed was comfortable, the cleaning girl was very nice and helpful.
Cons: The hotel was much overpriced to begin with and as we checked in, we were encouraged to upgrade for an extra $70 per night for something that didn't seem like an upgrade. The room itself was not luxurious by any means. We felt that it could get away with anything because it was right downtown. The long lines for both check in and the "continental breakfast" were not convenient.
Located in Downtown San Francisco, this romantic hotel is within a 15-minute walk of Asian Art Museum of San Francisco, Cable Car Museum and San Francisco Museum of Modern Art. San Francisco City Hall and Ferry Building are also within 2 mi (3 km). Powell St & O'Farrell St Stop and Powell St & Geary Blvd Stop are within a 5-minute walk.
Overall 7,3 Good
Based on 535 reviews
All
- All
- Families with older children
- Families with young children
- Families
- Mature couples
- Young couples
- Couples
- Groups
- Solo travellers
- Business travellers
Excellent
8,0
Excellent
9,4
Excellent
9,4
Mediocre
2,8
Excellent
10,0
Pros: Swift and efficient check in and out.
Excellent
9,7
Excellent
8,2
Excellent
8,0
Okay
5,3
Good
7,7
Excellent
8,5
Mediocre
2,0
Excellent
9,0
Excellent
9,0
Excellent
10,0
Excellent
9,0
Excellent
8,5
Excellent
10,0
Excellent
8,0
Okay
5,7
Excellent
10,0
Good
6,6
Excellent
9,3
Pros: Great ambiance, very noce room & amenities, great restaurant & bar, helpful staff. All good, only exceptions- pricey parking, scary corner of town.
Cons: Pricey parking, scary corner of town.
Excellent
8,0
Pros: Overall the hotel was a good value. The bed was comfortable and the room was nice enough. The staff was courteous and helpful. The hotel did waive the additional $20 hotel fee when we informed them of our experience, which was nice.
Cons: There was a crack in the sink in the bathroom. The decor was a little gaudy. The worst part of the stay was having to listen to the people in the adjacent room scream and cry from 1:15am to 2:30am. We called the front desk a little after 1:30am and security did show up around 1:45am, but that didn't stop these people from continuing for another 45 minutes.
Excellent
9,1
Pros: Friendly & helpful staff. Location, and Jaspers as an option for meals & drinks.
Cons: A little worn, coffeemaker inroom,
Okay
5,4
Pros: Location - excellent, v close to Union Sq/restaurants etc; staff - friendly/helpful
Cons: Room - small, low on facilities eg no kettle for tea making; noisy pipes; hotel 'resort charge' of 20+ per day for wifi and coffee station in lobby is bit cheeky for tech capital of the world with over 100+ starbucks in city
Good
6,2
Pros: I really liked the architecture and our bellhop/concierge (they play double duty) was really nice.
Cons: The rooms are small, which I expected from an old building. The mattresses are awful (truly, truly awful), which I din't expect and the price is high for low amenities and low quality. Also, the valet parking is $60/day. When we checked out, they asked how our stay was and I told them the mattresses were really uncomfortable and they just sort of ignored that. They probably hear it all the time. I won't stay there again.
Mediocre
3,0
Pros: Quick in and out. Comfortable bed.
Cons: All the extra hidden charges. Said wifi was free but wasn't. The sink wouldn't drain. And the tub/shower was filthy. It didn't feel 'luxery' at all.
Excellent
8,2
Pros: This used to be a Kimpton Hotel and still has the cool factor that Kimpton brings to all its properties.
Cons: Sadly, maintenance has waned since the hotel was sold to an investment company.
Excellent
10,0
Pros: I typically stay at a large chain hotel but couldn't get one on a short notice - the price was right and I really enjoyed taking a break from the same large business hotels. The lobby takes you to another place in time and everyone was very friendly. The room was clean and quaint. My colleague was staying at the much larger Hilton right across the street and loved the Serrano when he stopped by. It was a nice break from the usual and well worth it!
Excellent
9,1
Pros: Quiet with access to the theater district, Union Square and fine dining
Cons: Bathroom a little small
Okay
4,8
Pros: Staff were friendly. Lobby was nice. Close to union square. I quite liked te location.
Cons: Room wasn't that clean, dust balls and items under the beds. Beds very soft as mattresses were old. Bathrooms looked very tired and were cramped. Wallpaper scuffed up badly. Needed remodel. Also there are a lot of homeless in this area, I got woken up every morning in the early hours with neurotic screaming and shouting from people sleeping outside.
Excellent
8,0
Pros: Everyone was very cordial and that is exceedingly important to me.
Cons: The lukewarm/cold complimentary coffee served the days I was at the hotel.
Excellent
8,6
Pros: Great staff great location
Cons: Room was overbooked so had to change rooms for one night. But it was ok because we got an upgrade
Good
6,0
Pros: Rooms were small but clean. Hotel was well kept for its age.
Cons: Location is in a difficult side of town. Hidden costs such as a $22.00 tax. We made them take it off. $59.00 for parking we were not told about the cost. Then our account was charged other amounts we had no idea what they were.
Good
6,2
Excellent
8,0
Pros: The hotel has lots of character, the lobby looks like the lobby of an old movie theater. The room also was furnished in period style, with a nice view. Very conveniently located near Market Street.
Excellent
8,0
Pros: Great area. Nice being so close to union square. I would stay again.
Cons: Whatch out! They have a $20 fee that is added on after you book for coffee in the morning, news paper, and bike rentals.
Mediocre
2,0
Cons: Facilities in extremely poor condition. Rooms and lobby very musty, dated, carpet was consistently sticky. Extremely small rooms, small bathrooms, small beds.
Excellent
9,3
Pros: Crisp cotton , extremely clean beds and room amenities including the comfortable robes and in room bar
Cons: Parking cost of $50
Excellent
9,0
Pros: Great staff and venue was close to everything!
Excellent
8,0
Pros: Bed and quietness
Cons: Location not the best, but it is San Francisco...
Excellent
8,0
Pros: nice rooms
Cons: the urban fee is a ripoff
Okay
5,0
Pros: Location, room size, staff, and the restaurant Jasper's had great food and was very convenient.
Cons: There was Black MOLD growing all around the bathroom ceiling and someone else's clothes were underneath a chair in the room.
Excellent
9,3
Pros: Beautiful art deco building and lobby are aged but maintained and give a romantic and intimate vibe. Central location, competitive rates, and onsite as well as nearby eating options are plusses. The staff were excellent and helpful, enhancing the atmosphere.
Cons: Valet parking was not cheap, as is normal in San Francisco.
Located in Downtown San Francisco, this historic hotel is within a 5-minute walk of Orpheum Theater, Bill Graham Civic Auditorium, and Asian Art Museum of San Francisco. San Francisco City Hall and Van Ness Avenue are also within 10 minutes. Market St & 8th St Stop and Market St & Hyde St Stop are within a 2-minute walk.
Overall 5,5 Okay
Based on 310 reviews
All
- All
- Families with older children
- Families with young children
- Mature couples
- Young couples
- Groups
- Solo travellers
Mediocre
3,4
Cons: Shower floor had mildew View a wall and construction site Room smelled Had to get a candle and spray
Excellent
8,0
Pros: Loved the detail of building design inside and out. Step back in time with the interior lobby details. Wood details on ceilings. Elegance from lobby to elevators to hallways. But has all the modern details you desire inside rooms.
Cons: Room a bit small but not bad for a couple . View not especially good.
Good
6,0
Pros: I liked that it was simple and clean.
Cons: No sound proofing. So if you're next to neighbors who are just a bit louder than normal, you would hear them. The place looks out dated. There is no room service. Reception wasn't very approachable. Not very friendly.
Excellent
10,0
Excellent
8,0
Pros: Ubication
Cons: The bathroom kit was bad The room didint have box sabe The ligth in closet was poor,The bathroom kit was bad The room didint have box save
Excellent
10,0
Good
7,4
Mediocre
3,4
Good
7,4
Excellent
8,5
Good
6,0
Excellent
8,0
Okay
4,5
Pros: Convenient location downtown.
Cons: Staff were all grouchy and rude. We found dirty socks in the room.
Mediocre
2,0
Pros: Nothing, I can't even say location because anywhere in SF is easily accessible via taxi.
Cons: Dirty room, beds you can feel the springs in, poor customer service. Just because a hotel reports its a historic hotel does not mean room remains outdated and uncomfortable.
Mediocre
3,7
Pros: The location is close to restaurants and the mall. Some bathrooms in the rooms were recently renovated.
Cons: The bathrooms were small and not very clean. The sheets on one of the beds had blood stains on them. It look a long time to get maid service. The lighting fixtures were dusty. Rooms are overdue for an upgrade. The location is not in the best area of town. There were a lot of homeless people hanging around the hotel.
Mediocre
2,0
Pros: Metro/BART station right outside. Starbucks on lobby floor
Cons: Old hotel Near bad area, Tenderloin, worst area in San Francisco in line for over 30 minutes to check in in line for 10 minutes to use the elevator bed was broken and slanted leaving me to sleep practically on top of my husband bathrooms absolutely need to be redone view of the hotel made it look like we were in an insane asylum air conditioner very loud felt very dirty
Mediocre
2,5
Pros: Nothing. Would never recommend this hotel.
Cons: The hotel is surrounded by a large homeless population right outside. Parking is an additional $51 a day that was not disclosed at booking. The WiFi “package” which is a mandatory fee of $35 a night was also not disclosed. Would not recommend this hotel to anyone.
Excellent
9,4
Pros: + THE STAFF: Every single staff member we encountered went above and beyond their duties to be very friendly and extremely helpful! + THE BEDS!!!: Oh my gosh those beds and those pillows were heavenly! + THE HISTORY: I initially chose to stay here because of the hotel's great history, but I was thrilled to see that on the Mezzanine level they actually have a "Hall of History" with wonderful artifacts from the Whitcomb's heyday along with a couple of glass cabinets throughout the lobby area with even more old artifacts. There is also an art gallery dedicated to a couple of the local theaters/acts with pictures etc, that date from the early Jazz age to around WW2. The Hotel Whitcomb served as the City Hall after the 1906 earthquake while the original one was being rebuilt, and I read that there are still jail cells that in the basement that you can see if you ask, but unfortunately I didn't have time to do that this time but I'll be sure to ask next time because I will definitely be coming back
Cons: - THE AREA: The traffic is atrocious! It is so easy to get lost because of all the one way streets and no left turns etc.
Okay
4,0
Pros: Almost nothing. The lobby was pretty I guess. A few members of the staff made it bearable.
Cons: Incredibly rude manager and staff. Had an issue at check in and was met with aggression and condescension. There is literally nothing that makes this hotel stand out. Also watch out for this Kayak contract, you can end up with no room and no refund if you're not careful. Would not recommend, probably won't be booking through this service for a hotel again.
Excellent
8,8
Pros: Friendly staff
Cons: Furniture and carpets a bit worn
Good
7,1
Pros: The lobby is very pretty, and the staff was great
Cons: Location sketchy, the beds are uncomfortable
Excellent
8,0
Pros: I loved the heritage features of this hotel. Beautiful wood mouldings, marble and crystal light fixtures make you feel like you've stepped back in time. The hotel rooms are simple, but nicely appointed. This hotel was good value for money. It is a 3 star hotel and I think it was very nice for a 3 star hotel, better than most, but if you are looking for 4 or 5 star hotel features and amenities then this probably isn't the hotel for you.
Cons: Amenities are a bit limited, no room service, no mini fridge or coffee maker, no pool. Pay per view movies weren't working during our stay, but we weren't there to watch movies so it wasn't a big issue. The hotel is in a bit of a rough area, but I still felt safe on the streets. No one bothered me. A short walk or tram ride takes you to Union Square and beyond to the Piers and Fisherman's Wharf, so you are close to better areas and it's very central.
Excellent
8,0
Pros: Interesting architecture. The internal restaurant was able to serve a really nice dinner and service was first rate!
Cons: Be aware this part of market is at the "edge" of the nicer part of market street.
Excellent
10,0
Pros: The lobby was beautiful, the staff was very helpful & accommodating. Easy check in, ready available bell staff & quick valet service. Checking in & out was a freeze. Our room was quaint & adorable. Comfortable beds & clean. Walking distance to union square, shopping & restaurant & entertainment! We will be using this hotel as our future staple!
Good
7,7
Pros: Well restored historic building. Room was clean with nice touches of quality. Friendly service
Cons: Registration desk/area decor a bit drab and depressing.
Mediocre
2,0
Pros: Not a thing...
Cons: Understaffed. Horrible area of town Dangerous to be outside Valet is over $40.00 a night Rooms smell like my grandmother's basement Staff were absolutely unconcerned with guests Bar and restaurant hours are horrible Bar and restaurant staff as unfriendly as they come Rooms are dirty and unkempt. The noise is unbearable. Constant road noise even from 7th floor Horrible bathrooms with poor facilities Just a run down, beat up, poorly staffed disaster
Mediocre
3,7
Pros: It is a historic hotel, so that is charming.
Cons: The rooms are small, even the beds are small and short. I hope you like it close and cozy with your partner. Our room smelled really bad like urin, so we changed the room. But even the other room had a wiered smell. I don't know how to describe it. The bathroom is o.k. the tub was old and yellow but you saw it was cleaned up. What made me really angry was the parking situation! I paied 38 dollars plus tax per night. I mean you are in San Francisco where you can see broken windows in cars all over the place. It is not like you can have your car on the street or somewhere else. Especially cause Market Street is not a good area at all. You shouldn't go out there at night. So for me it was much saver to place the car at the hotel but it was to expensive!
Good
7,4
Pros: Great staff and very comftorbale place
Cons: A lot of homeless outside the hotel but there is a great security
Good
6,5
Pros: I stayed at the hotel the night before and after my trip to Burning Man. It has a great location, just a block from where I caught the Burner Express. It's also right on the subway and streetcar lines, and within walking distance to a lot of shopping. The hotel itself looks like an elegant hotel that has seen better times. The lobby is highly decorated in an old style and is beautiful. The hotel is very large. It was quite a walk to my room. The room itself was fine, but nothing too special. There is a Starbucks and a nice restaurant attached to the hotel.
Cons: When I arrived the first day in middle of the afternoon, they were a little understaffed, and at one point there was a about a 5 minute span that no one was at the desk to check people in.
Mediocre
2,5
Pros: The location
Cons: The smell of the room The quality of the beds The "customer service" The amount payed Overall, terrible experience. I won't be back and will not recommend this hotel.
Okay
5,6
Pros: Yes it was an old building... We were ready for that... They seem to be doing the best they can with the building at hand. Our room was clean. Staff wasn't rude just wasn't pleasant either.
Cons: Mattress was caved in on both sides... Needs replaced. Shower pressure is very low. Elevator takes FOREVER! Little shadey right outside the hotel.
Mediocre
2,5
Pros: mold in the bathroom , the carpets stinks , and an over all sense of uncleanliness , very rode staff
Mediocre
2,0
Cons: The Kayak lists parking as an amenity. This is false. Ended up leaving the hotel immediately after getting my room keys from a jerk at the front desk and learning I could not park anywhere. Even when I attempted to pay for their valet parking which cost over 50% of the value of the room, I was denied service due to the fact that I have a pet in the car (a pet that would have stayed in the car over night). I'm now going through hoops and loops to get a refund (surprise! So far no and later a weak maybe), since the booking was made based on false information on the Kayak listing. Can you guys help facilitate the refund?
Mediocre
2,5
Pros: Cleaning staff work very hard - rooms are clean
Cons: One person in front desk at any time - lineup is long. Staff is abrupt and rude. Neighbourhood is scary and dangerous. No food - only Starbucks, no restaurant (it looks like it went out of business). Key cards needed recoding every day ( huge inconvenience) Do NOT stay here - too expensive and it’s a horrible experience.
Good
6,0
Pros: Staff, cleanliness, location
Cons: The heater was insufficient.
Mediocre
2,2
Pros: Not far from the city center
Cons: Hotel is not clean, Looks old, Have to wait hours for very slow elevators, Wi-Fi almost nonexistent, Showers are in poor condition They charge you 5$ for calling the front desk!!!
Okay
4,0
Pros: great location just steps to BART entrance
Cons: My room was not clean, it had a previous occupant's dirty laundry and drug paraphernalia under the bed. Uncomfortable mattress. Desk staff were pretty rude to each other and to hotel guests. When I handed in a comment card at the end of my stay, the receptionist put it in a pile of paper on top of the copier and said "I hope they read it." All of this would have been fine for a cheap hotel in the city, but this was not a cheap hotel.
Good
6,0
Pros: The hotel was in a central location, close to everything and easy to get an Uber. The free high-speed internet was definitely a plus.
Cons: The bed was very uncomfortable and very disappointing. The hotel was situated in a sketchy party of town. I also saw some staff members get very impatient with someone whose English was clearly not their first language when asking for their last name a few times because they didn't initially understand the question.
Good
7,7
Pros: The rooms were comfortable, hotel restaurant and Coffee shop was great.
Cons: Parking was expensive
Okay
5,4
Pros: I liked that it was close to the muni which made travel easy. The rooms were nice enough and comfortable. It was a quiet hotel and historic restorations were nice.
Cons: I did not like the location being in the tenderloin for the price. A block in any direction would make ty out feel unsafe. Especially at night. There was construction immediately next door which no site listed and they started at 7am on a Saturday morning. The staff could have been more courteous and informative. The ac stopped working after the second night.
Good
7,7
Pros: The location was fantastic as was the historical feel.
Excellent
8,0
Pros: Staff and restautant were great.
Cons: carpet in hallways were wrinkled and very unsafe
Good
6,5
Pros: The food is very good at the restaurant
Cons: Parking was $40.
Good
7,0
Pros: Location. Easy approach from the south. Close proximity to public transport (BART and MUNI entrance is a steps from the front door). Nice bed and bedding. Old school decor and large rooms. Helpful staff though some weren't particularly friendly.
Cons: Wonderful decor looked worn in places. Slow, crowded lifts (didn't appear all were running). This survey is poorly written.
Excellent
9,4
Pros: The location is great, the hotel is really really nice and for a good value. Nice staff and management. The only complaint is that there is almost no steer parking because of the location and hotel parking is valet for $43/day when we went. Bit pricey I think for a hotel guest to pay, but the valet staff was always helpful and available.
Excellent
8,6
Pros: We were amazed at the design, this hotel is 103 years old and we loved the history. The staff were very friendly and warm. The rooms are small which is due to the age of the hotel, but the room was very clean and smelled wonderful.
Cons: There wasn't much we didn't like
Good
7,7
Pros: The location is great. Couldn't be closer to the BART, so if you're coming or going to SFO this is super convenient. Market St is pretty happening, so that's fun. The bed was comfy. The place across the street has an unbelievably good breakfast burrito- yum!
Cons: It's historic, but rather stodgy. My cell phone didn't have service, and the wifi is kind of pain. WiFi always eventually worked. Market St can get a bit adventurous, so at night you might want to walk in pairs.
Excellent
10,0
Pros: Beautiful hotel! I'm glad we stayed there.
Good
7,4
Pros: I loved the location of the hotel. We went to a concert at the Bill Graham Auditorium and we were less than a 5 minute walk away.
Cons: i didn't like the confusion of the check-out and how you needed a reciept for check out in order to get your car out of valet. It was a process that valet didn't tell us about and picking our car up was a long process.
Excellent
8,8
Pros: - High ceilings in the room - Cleanliness - Friendly Staff - Location of the Hotel
Cons: - Toilet could have been a little bigger. It felt like my 5 year old school's toilet.
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