San Francisco Car Hire

Cons: The staff in San Francisco added services that I declined and made me sign the document without being able to review the details of the contract.

Cons: Drop-off is 8-4 at the 687 Folsom location. On Saturday it's 8-1. Is there off-hours drop-off? No. when I was dropping off the keys, I was made to wait even longer outside just to hand keys to an email employee who was late opening up that morning.

Cons: Windshield washer fluid was getting frozen solid on transit from SFO to DEN. Granted it was cold, 8 degrees outside in the mountains, but still, isn't that what using quality fluid in the car is about. Somehow I felt that Ford should have this very basic safety feature of the car figured out by now. Scary on the drive since both front and rear wind shields were getting blocked from debris being kicked up by the trucks and other cars.

Cons: The 1/2 tank of gas that the car came with didn't get me as far as I thought it would! Refuel sooner rather than later, especially if you're gong down the coast or somewhere less populated or with few gas stations!

Cons: My only suggestion for this specific location, would be to have an overnight drop off. We only needed the car for the day to explore the bay area. Our hotel was in Union Square next to Enterprise and overnight parking is expensive. Our hotel charged $50/night. We didn't need the car the following day and would have prefer to return it back to Enterprise. This suggestion/concern only comes because in past trips we were able to do overnight drop off at other car rental businesses including Enterprise.

Cons: Half tank of gas only at pick up. Car was reasonably clean on outside. Spare tire was mudcrusted, some mud splatter in trunk and completely mud crusted engine (saw that when I had to fill window washer fluid and during ongoing oil level checks). "Oil service required" annunciator came on barely out of pick up location.

Cons: Pickup took an hour in the SF Union st location. They had the cars and were nice people, but seemed understaffed - way behind on turning them around. Even on a relatively calm Monday, the people in front of us stacked up 5 groups deep. We would have appreciated a more clean car, but we're so happy to finally be called up that we took it right away, sticky doors and dirty Windows and all!

Cons: At pick up, a car was not available so we were directed to try other agencies?! After trying around no other cars were available so we thought we were going to uber around. We went back to enterprise to see if they could get us a car at another location. Amazingly a car just arrived that we were able to take. A very nice agent helped us by the name Katie. She apologetically got us set up quickly and we had a brand new SUV which was an upgrade from our original rental. They also waived an after hours early return fee. What was going to be a bad situation turn red out to be agreat outcome. A big thank you to Katie!:)

Cons: I tried to call Kayak to complain the morning I picked up the car - I booked a convertible, went to pick it up and on arrival was told there had no cars at all left. They eventually found me a sedan and said I could t have a convertible. I was offered no refund and did not get a convertible. Enterprise rental told me I have to sort it out with Kayak, but their offices were closed on Sunday so I was forced to take the wrong car at risk of not getting a refund and having no car. Also the tank was completely empty as they said they didn't have time to prepare the car.

Cons: Nothing - all positive

Cons: I didn't like the car - a Nissan and it had the remains from sticky tape attached to it in various places

Cons: The cost that was advertised on Kayak was WAY lower than what the final cost ended up being. We're talking by more than $100. When you're working within a tight budget just know that additional fees will be added on so if you calculate in gas it may be much more than what you're expecting. Plus the Budget I went to would not take debit cards so be prepared to have a credit card on you just in case.

Cons: Impossible to contact by phone when we had a question

Cons: Pickup line was over 1hr for those with reservations. Rep would not take no for answer on upselling, to the point of being annoying and difficult. After saying no to each up sell four times, stop! Another four asks is just wasting time.

Cons: I had a pick up time 12pm landed 10am so get some rest and coffee, came 12pm to pick up the car no buddy in office. I make phone call and lady check my booking number and told me sorry you have to hire from other company because no buddy is available in office. Very disappointing rented from Hertz

Cons: Customer experience was awful. Arrived at pick up location to discover office closed. Sign in window directed customers to go to Dollar Rental next door. There were 50 people waiting. A notice posted saying that pickups may be 2-3 hours delayed. Waited in line for 30 min. When I got to the desk they told me I couldn't rent car with my debit Visa bank card. I was livid. Nothing they could do. I had people depending on me. Accommodations to make on time. This policy needs to be made more obvious when reserving the car. No fine print or parentheticals. Make it truly obvious. What a waste of time. No help at all. Stranded.

Cons: I had to wait 1.5 hours for my car. There were about 20 people in line and 1 staff member. I would pay more to avoid this experience.

Cons: I was not able to get the car and still lost the insurance money on my account. When we arrived at the counter they would not let us take the car. I will never use this service again!!

Cons: Toll tag is $12/day to use not including the cost of the toll. Nice convenience feature but didn't use due to the excessive cost.

Cons: Wait time was way too long and free water and coffee would be a nice touch considering we waited over an hour for our car. Pick up time was 8:30 and we did not get in our car until 9:45ish.

Cons: Extremely long line at pick-up. Waiting over a half hour to even get to the counter. Only 2 people were working the desk at the time of pick-up in the morning.

Cons: We reserved a rental through Kayak and received a confirmation email and everything -- BUT when we arrived at the Dollar car rental they had no record of our reservation. To add insult to injury they had NO cars left. This was a very busy time in San Fransisco - none of the other rental places had any cars either. Very not cool.

Cons: During pickup, no one went to the car with me to identify any dents, scratches, etc., or to answer any questions I had about how to operate the car. I was only given the keys and told where the car was. Overall, this would not cause me not to rent from Dollar in the future, but it is an area that could use improvement on the company's part.

Cons: I was charged almost double what was quoted for the rental and the lines were very long at the airport. The location was not very clear either since there are other locations nearby

Cons: We booked online, minor issue with pick-up location. It took 3 staff to figure out how to find our booking. I got asked 5 times if my booking was with Dollar despite me showing the booking email on my ipad. I then got asked 3 times if my surname was dollar. When i explained I wanted to shift the pick-up or re-book to the airport, they said they couldn't do it and I had to go, sit down and book it online on my ipad and then come to the desk and they could give me the car...but could not do that for me?!?! Then there was the mysterious 30% tax that only dollar were charging, no other car company charged. We went to another company, were charged less and service was amazing. Will NOT be recommending this company to anyone!

Cons: I selected San Francisco, Non-airport, Full-Size or Standard only. Dollar displayed the lowest rate and I booked, thinking I would get something like a Toyota Corolla. When I arrived, they stuck me with the much smaller Nissan Sentra, and that was only because they didn't have something even smaller. Although I'm not sure whether the fault lies with Dollar or Kayak, I think it's your responsibility to make sure things like this don't happen to your repeat customers. One more unrelated item -- don't you think you should provide a better explanation of the bundled Allianz insurance coverage? Every car rental agency offers similar insurance at the counter, and undoubtedly, a lot of your customers are purchasing redundant coverage.

Cons: Took awhile to check out, and was initially charged higher than was quoted.

Cons: That a Toyota RAV4 is considered a premium car. Really??

Cons: The store closed when I was supposed to pick up and did not post or inform myself or you that in order to pick up on Saturday at 3 PM in actuality it was a 230 pick up not a 3 PM pick up. Hertz made another reservation in which I had to go all the way to the airport and was double the price I was originally anticipating. Other than making the arrangements to pick up a car at the airport they were unwilling to match the price I was quoted. Pick up the car and return it was a cumbersome process.

Cons: I booked a car through kayak and when we went to the counter, there was no car available, even though I made a reservation. They shouldn't allow you to book a reservation if a car is not available.

Cons: This Hertz location is in a hotel and is not clearly marked. Impossible to find. It's basically not a full Hertz location. Employees didn't cover a bunch of basics. Bag of trash left in the car . Got charged more than anticipated, which obviously the employees didn't cover.

Cons: The $12 drop off fee should have been clearly stated by kayak at the beginning of the rental with kayak

Cons: Had a delivery fee which we couldnt understand or google on top of kayak's price (not an incidental fee). Hertz location was hard to find on second floor of the hotel without any included directions.

Cons: I made a reservation to pick up a car at 3pm on Friday to go to a funeral. I arrived at 3:15 only to discover they closed at 3pm. I had no advance indicatiaon that closed at the time I selected and was stuck waiting another 3 hours to find a new car and paid $100 more to get one last minute.

Cons: The pick-up location is inside the hotel and it wasn't obvious where the desk is located. The hotel had some signs but not many and not very obvious.

Cons: dont use GPS, we got lost few time. Use Waze :)

Cons: Long waiting line. Operations can further improve.

Cons: Car was filthy inside

Cons: There was a huge line to the Fox counter and no to line to any other rental company.

Cons: Inside of car was dirty.

Cons: Finding the counter was difficult and then once we Received the car it needed an alignment and it had a foul smell in it when you hit the gas.

Cons: The whole set up at SFO is quite tedious. My salesman really pushed an upgrade when I didn't want one for the price. My "cheap" rental ended up being super expensive.

Cons: They kept trying to add all sorts of fee's and insisting on extra's and adding them without asking. The total came out to 4x what ways originally agreed to. Then when I complained and said I wasn't paying that price she couldn't figure out how to remove every thing she added. I spent over 2 hours trying to get it all sorted and another hour waiting for the car. It was 2am by the time I got out of there.

Cons: pick up was very slow. more than an hour in line

Cons: Insurance offered via Kayak not clear as not being from Avis

Cons: Some confusion on pick-up about length of rental and extra paperwork involved. However, main complaint was that the rental cost approx. $60 more than original quote.

Cons: The person who received the car did not pay any attention to the comments and complaints I had about the car we were just returning. Customer service fail.

Cons: Only ONE agent at rhe desk when a number of flights arrived. She had issues with the one rental customer she was serving which led to an immediate backup from everyone arriving. Saw 4 other agents wandering around for at least 15 minutes before 2 finally bellied up to the desk to help the people in line. We were 3rd in line and it STILL took an hour after lining up before we finally got to the agent at the desk. For a LARGE International airport location that is just Not acceptable. After that it went fairly quick because we had reservations. The Nissan Juk is by far the most uncomfortable car we've ever rented. On a short haul with mountain roads it might be a fun car to drive but on freeway it's a hard ride.

Cons: the tire air pressure light came on saying my pressure was low. this got me a little flustered. I went to gas station and had someone put air in all tires for me. I did not want to get a flat on way to airport.

Cons: The long lines to pick up the truck and not many workers supporting it

Cons: "Optional costs" that seem mandatory because the person just tells you to agree otherwise you wouldn't get the rental. It cost me almost twice what Kayak quoted.

Cons: National should provide pick up service within a few miles.

Cons: It's my own fault for not investigating closer, but I was under the impression that my San Francisco rental would be picked up at the airport. When I arrived at said airport with my husband, two kids, 4 suitcases, 4 backpacks, and 2 car seats, I was informed by a rude National employee that my rental was to be picked up at the train station, which was at least 30 minutes away, and she could do nothing to help me. I ended up renting a car from Alamo by calling and reserving a car on the spot. I am unlikely to use Kayak again.

Cons: We found a chocolate chip cookie on the floor in the front seat and a candy bar wrapper left in the console.

Cons: Car seats were really bad value for $13/day per piece (we needed 2). They were the cheapest possible seats, it would have been cheaper to just buy them. There was no good solution for a 42lb kid - too young for a booster seat, too big for the car seat. We had to shoehorn her into the available seat. Pickup of the car was good, but the person in charge of car seats was rude and seemed annoyed by my request to see available seats.

Cons: So absurd to have to give a printed voucher to national when they have the reservation in their it system And they don't want to print it for you Ladies at the pick up asked for it but the guy at the return was more flexible

Cons: Nothing

Cons: I bought the insurance through kayak when I requested the rental car and then at pick up the national person tried to get me to buy more insurance because the insurance I got wasn't valid. Everyone tries to rip you off.

Cons: Nothing

Cons: If they had a car / better customer service / Kayak helped as get another car that day.

Cons: I bailed at checkout because they made me wait for 15 minutes when there was nobody else in line, and the person ostensibly manning the desk was apologizing for how little power he had to remove incorrect gas charges to a previous customer on the phone.

Cons: Poor transparency in contract & inspection. Car was not fully clean or properly maintained. One hubcap was attached with zip ties. Car handling became irregular on freeway & I had to call company for roadside assistance. No help was available for over 3 hours. Had to rent another car to get home.

Cons: New, secure paying process.

Cons: Too slow,only one man show. and my car was given up cost was more than 1.5hrs late. But no one told me!

Cons: I didn’t receive the SUV. While I still received a car, it was annoying to get a call saying they couldn’t accommodate me with what I purchased in advance. Additionally, it took an hour to pick up the car.

Cons: Stopped the self drop-off at time of your choice. That was the reason why I went there in the first place...

Cons: Wait time can be lengthy if they are busy.

Cons: waited forever (1 hr to pick up) , the car was cleaned but some objects were left behind from previous renters, charges and rates were not super easy to decide on. I had to do a lot of the work I expected the staff to do (walk around the car and mark chips & digs). very slow!

Cons: They could have had a car for my reservation? They literally stole my money.

Cons: No push to get options I do not want

Cons: to try to verify the information with the rental company

Cons: Very slow service for returning.

Cons: It was the worst experience I have ever had renting a car. I showed up and they did not have a car for me! They had me rebooked at another place where I went next and it was closed! I will never use Kayak again

Cons: I arrived to Ace at my reservation time and was told they had no card. They sent me to a different rental place that wasn’t able to honor the price I secured online and so I ended up paying more than double what I originally budgeted.

Cons: This was the worst rental car experience ever. NEVER GOT A CAR. The CSR was SUPER UNHELPFUL. Shrugged his shoulders and didn’t even try to help me. Ruined my weekend. I was late for my job, and had to borrow a car from family, thank goodness.

Cons: They did not have the car I reserved - an SUV but they did have a luxury SUV and would not upgrade me for free seeing that they did NOT have the car I reserved. I would not pay the difference So was forced to drive a HUGE minivan - the only other car they had. Need Better inventory and customer ser

Cons: Car wasn't ready. Had to get a minivan. Lots of surcharges that weren't part of the original rental agreement. Such as after-hours dropoff fee, young driver fee, additional insurance fee.

Cons: Did not have my car despite taking reservation

Cons: Dropoff in San Francisco far away from airport and rental center (used by other brands)