Car hire at Oakland Airport

Pros: Drop off was okay ... Pickup was terrible

Cons: Could smell cigarette smoke after turning on A/C. Waited almost one hour for pickup, only one person checking in customers. Not pleased about being informed that there would be a surcharge if vehicle was turned in early. Insurance that was offered was not explained clearly. In future will avoid renting from Fox.

Pros: Cheap

Cons: Rude staff. Car smelled like smoke.

Pros: The staff at the drop off was friendly however we had to go to the outside terminal to get the car and at night time it can be very cold with one person working at 10 o’clock at night

Cons: The staff at the drop off was friendly however we had to go to the outside terminal to get the car and at night time it can be very cold with one person working at 10 o’clock at night

Pros: The lady who did the initial walk through was friendly and that was about it when it comes to the rental through Fox.

Cons: I originally reserved and paid for an SUV, but upon arrival, was told they didn’t have any and that I would be getting a minivan. When I got the car, it was disgusting... smelled terrible, was dirty and sticky inside the vehicle, dirty cup holders etc. It truly looked as though it wasn’t even cleaned.

Cons: Customer service. Cleanliness. We asked for wipes to clean the car that appeared to not have been cleaned and they told us they had none. That is concerning, especially during a pandemic. The entire process was not well run and seemed chaotic and disorganized.

Cons: Unable to rent car. Both of my credit cards were declined for the $500 deposit although I had enough credit on both cards. I called my credit card companies and was assured I had enough balance to cover the $500. Fox would not allow me to retry either card for 24 hours.