Car Hire at Oakland Airport

1 location at Oakland Airport

╳

National reviews

Car hire locations

National

Locations at Oakland Airport

7600 Earhart Rd

+1 510 877 4507

All National reviews

National reviews at Oakland Airport

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friendly staff

car insurance

10,0

Good experience

Pros: Easy interface on line to find, reserve vehicle. Received confirmation promptly. When picking up vehicle at National, rep was pleasant, helpful and reservation was in the system with no hassles. Dropping off I got 2 thank yous from staff as I was walking inside.

Cons: When picking up the insurance offered was much higher than when it was offered online. I should have got it then??

Reviewed Jan 2017

review from
10,0

Pros: Ease of rental....started the process on line. Very helpful and courteous staff at the Oakland Airport site (I believe Christina may have been working at the counter).

Cons: Cannot think of a thing.

Reviewed Sep 2016

review from

10,0

Good experience

Pros: Easy interface on line to find, reserve vehicle. Received confirmation promptly. When picking up vehicle at National, rep was pleasant, helpful and reservation was in the system with no hassles. Dropping off I got 2 thank yous from staff as I was walking inside.

Cons: When picking up the insurance offered was much higher than when it was offered online. I should have got it then??

Reviewed Jan 2017

review from
10,0

Pros: Ease of rental....started the process on line. Very helpful and courteous staff at the Oakland Airport site (I believe Christina may have been working at the counter).

Cons: Cannot think of a thing.

Reviewed Sep 2016

review from

Rated no. 2

Enterprise

9,4 Excellent (46 reviews)

1 location at Oakland Airport

╳

Enterprise reviews

Car hire locations

Enterprise

Locations at Oakland Airport

7600 Earhart Rd

+1 510 567 1760

All Enterprise reviews

Enterprise reviews at Oakland Airport

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customer service

car was clean

pick up the car

great customer

great service

friendly staff

car was great

great car

great experience

airport location

picked up the car

drop the car

10,0

Great service!

Pros: Great service! Everyone was helpful and friendly! And it was a short drive to In n Out to start off a west coast trip right!

Reviewed Jul 2017

review from
10,0

Clean and worry free

Pros: Car was clean and problem free

Reviewed Apr 2017

review from
10,0

Flexible drop off charges

Pros: Enterprise waives one way drop-off charges if you do not drop at an airport location. This saved us nearly half of the cost.

Reviewed Mar 2017

review from
10,0

Pros: Superb Customer service. Ny was particularly excellent.

Reviewed Mar 2017

review from
5,2

Car was great. Service at pick up desk was too pus

Pros: Once I was able to get past the pushy clerk, who kept trying to up sell me on the rental, the agents in the lot were efficient and friendly.

Cons: Pushy desk clerk (Matt I think) kept trying to up sell me on upgrading my rental and adding unnecessary extras. Very annoying and off putting.

Reviewed Jan 2017

review from
10,0

Very efficient!

Pros: The staff know what they're doing. They had me in and out for both pickup and dropoff in a matter of minutes. Also, the fee was exactly as expected. No hidden charges. Which is WAY more than I can say for Budget rentals (avoid that place like they have the plague).

Cons: Nothing.

Reviewed Jan 2017

review from
6,0

Great service, uncomfortable car.

Pros: Customer service at the airport was great, very helpful and friendly. They also moved us through pretty fast even though it was holiday travel week.

Cons: The car wasn't comfortable. They were out of the type of car we had rented so moved us to another type that wasn't comfortable at all. They promised a discount for the change but the receipt wasn't clear when we returned the car. Traveling with children during the holidays and catching a flight out meant I now have to call to try and iron it all out. Overall a good experience.

Reviewed Jan 2017

review from
10,0

Great service

Pros: Fast, easy, great customer service. It was worth spending the extra cash for me

Cons: Pricier than some of the other companies but was worth it in the end.

Reviewed Nov 2016

review from
8,4

Enterprise, Oakland, CA

Pros: Friendly customer service and reasonable pricing.

Cons: Interior could have been cleaner.

Reviewed Nov 2016

review from
9,2

Very Good!

Pros: Both employees were very friendly and helpful. They made us feel very welcomed and answered all questions without hesitation. Two very fine representatives for the company.

Cons: Can't complain. Maybe just a quick vacuum and wash would be a plus.

Reviewed Oct 2016

review from
10,0

Unexpected Delays in the Rain

Pros: It was raining when we arrived to pick up the car. The car still needed to be cleaned on the inside from the previous driver, so since it was taking a while, the agent offered us an upgrade at no extra cost to us. Enterprise compensated us for the time delay.

Cons: I can't really think of any part of this automobile rental experience that I didn't like.

Reviewed Oct 2016

review from
10,0

Pros: The staff was very friendly and the service was fast.

Reviewed Sep 2016

review from

10,0

Great service!

Pros: Great service! Everyone was helpful and friendly! And it was a short drive to In n Out to start off a west coast trip right!

Reviewed Jul 2017

review from
10,0

Clean and worry free

Pros: Car was clean and problem free

Reviewed Apr 2017

review from
10,0

Flexible drop off charges

Pros: Enterprise waives one way drop-off charges if you do not drop at an airport location. This saved us nearly half of the cost.

Reviewed Mar 2017

review from
10,0

Pros: Superb Customer service. Ny was particularly excellent.

Reviewed Mar 2017

review from
10,0

Very efficient!

Pros: The staff know what they're doing. They had me in and out for both pickup and dropoff in a matter of minutes. Also, the fee was exactly as expected. No hidden charges. Which is WAY more than I can say for Budget rentals (avoid that place like they have the plague).

Cons: Nothing.

Reviewed Jan 2017

review from
10,0

Great service

Pros: Fast, easy, great customer service. It was worth spending the extra cash for me

Cons: Pricier than some of the other companies but was worth it in the end.

Reviewed Nov 2016

review from
9,2

Very Good!

Pros: Both employees were very friendly and helpful. They made us feel very welcomed and answered all questions without hesitation. Two very fine representatives for the company.

Cons: Can't complain. Maybe just a quick vacuum and wash would be a plus.

Reviewed Oct 2016

review from
10,0

Unexpected Delays in the Rain

Pros: It was raining when we arrived to pick up the car. The car still needed to be cleaned on the inside from the previous driver, so since it was taking a while, the agent offered us an upgrade at no extra cost to us. Enterprise compensated us for the time delay.

Cons: I can't really think of any part of this automobile rental experience that I didn't like.

Reviewed Oct 2016

review from
10,0

Pros: The staff was very friendly and the service was fast.

Reviewed Sep 2016

review from

8,4

Enterprise, Oakland, CA

Pros: Friendly customer service and reasonable pricing.

Cons: Interior could have been cleaner.

Reviewed Nov 2016

review from

5,2

Car was great. Service at pick up desk was too pus

Pros: Once I was able to get past the pushy clerk, who kept trying to up sell me on the rental, the agents in the lot were efficient and friendly.

Cons: Pushy desk clerk (Matt I think) kept trying to up sell me on upgrading my rental and adding unnecessary extras. Very annoying and off putting.

Reviewed Jan 2017

review from
6,0

Great service, uncomfortable car.

Pros: Customer service at the airport was great, very helpful and friendly. They also moved us through pretty fast even though it was holiday travel week.

Cons: The car wasn't comfortable. They were out of the type of car we had rented so moved us to another type that wasn't comfortable at all. They promised a discount for the change but the receipt wasn't clear when we returned the car. Traveling with children during the holidays and catching a flight out meant I now have to call to try and iron it all out. Overall a good experience.

Reviewed Jan 2017

review from

Rated no. 3

Alamo

8,9 Excellent (82 reviews)

1 location at Oakland Airport

╳

Alamo reviews

Car hire locations

Alamo

Locations at Oakland Airport

7600 Earhart Rd

+1 510 877 4507

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Alamo reviews at Oakland Airport

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customer service

pick up the car

great car

easy drop

friendly staff

great service

great price

car was great

great experience

car available

drop off the car

picked up the car

7,6

Cons: When we picked up our car, fortunately before we left the lot, we noticed that we had been given a car with an almost flat tire. Alamo quickly put us in another car, but it wasn't until after we left the lot that we realized we were given a car without a full tank of gas. This location doesn't seem to pay attention to details.

Reviewed Jul 2017

review from
10,0

Pros: Nice car.

Cons: We were upgraded automatically. We wanted a car that got good mileage and car got 30 miles to a gallon but it used premium. We were in California so it got expensive.

Reviewed Jun 2017

review from
9,6

Good Price, Good Service, and No Complaints!

Pros: See the headline.

Cons: Wish it had GPS, but had our own.

Reviewed Apr 2017

review from
8,0

Pros: The check in and check out was very efficient. Very friendly staff.

Reviewed Apr 2017

review from
7,6

Pros: Clean car

Cons: Miscommunication with the local office and remote information staff. I was told there would be no fee for dropping off the car an hour late but instead I was charged an extra hour plus a day official insurance fee and the excuse was that the 1-800 help line does not always have information reflective of each rental site's policy, which should not be the case! What's the point of getting misguided info?

Reviewed Apr 2017

review from
9,2

Pros: Jeep suv

Reviewed Apr 2017

review from
10,0

Pros: No problems what-so-ever. Reservation was easy, pick up was easy, drop off was easy

Reviewed Apr 2017

review from
2,0

Rude , Ignorance

Pros: I loved loosing $80 and being hung up on ! Just what I should've expected yeah ? You should expect the "Alamo" service and treatment if you call them.

Cons: They were so rude I canceled my reservation And , I was unable to get my $80 worth of insurance back so that was a big waste so rudeness and cost me $80 ..... y'all run right over there.

Reviewed Mar 2017

review from
8,8

Pros: New clean car

Cons: Desk representative tried to push insurance coverage myltuple times even when I repeatedly said I had primary coverage on my CC. Finally desisted.

Reviewed Mar 2017

review from
5,6

4 wheel drive scam

Cons: I paid extra for an SUV just so I could have 4 wheel drive. We didn't need a car that big, just needed the 4WD for the mountains. We went to pick up the car and were told that all of their SUV's were 2 wheel drive unless you paid extra- like $190 extra. That is more than the cost of my rental to begin with! I didn't even realize you could purchase SUV's without 4WD. Such a scam.

Reviewed Mar 2017

review from
10,0

Pros: Very quick and easy. The car was just as we requested.

Reviewed Mar 2017

review from
9,6

Cons: I really wish drop off fees weren't so extreme. Otherwise, a good rental.

Reviewed Mar 2017

review from

10,0

Pros: Nice car.

Cons: We were upgraded automatically. We wanted a car that got good mileage and car got 30 miles to a gallon but it used premium. We were in California so it got expensive.

Reviewed Jun 2017

review from
9,6

Good Price, Good Service, and No Complaints!

Pros: See the headline.

Cons: Wish it had GPS, but had our own.

Reviewed Apr 2017

review from
9,2

Pros: Jeep suv

Reviewed Apr 2017

review from
10,0

Pros: No problems what-so-ever. Reservation was easy, pick up was easy, drop off was easy

Reviewed Apr 2017

review from
8,8

Pros: New clean car

Cons: Desk representative tried to push insurance coverage myltuple times even when I repeatedly said I had primary coverage on my CC. Finally desisted.

Reviewed Mar 2017

review from
10,0

Pros: Very quick and easy. The car was just as we requested.

Reviewed Mar 2017

review from
9,6

Cons: I really wish drop off fees weren't so extreme. Otherwise, a good rental.

Reviewed Mar 2017

review from

7,6

Cons: When we picked up our car, fortunately before we left the lot, we noticed that we had been given a car with an almost flat tire. Alamo quickly put us in another car, but it wasn't until after we left the lot that we realized we were given a car without a full tank of gas. This location doesn't seem to pay attention to details.

Reviewed Jul 2017

review from
8,0

Pros: The check in and check out was very efficient. Very friendly staff.

Reviewed Apr 2017

review from
7,6

Pros: Clean car

Cons: Miscommunication with the local office and remote information staff. I was told there would be no fee for dropping off the car an hour late but instead I was charged an extra hour plus a day official insurance fee and the excuse was that the 1-800 help line does not always have information reflective of each rental site's policy, which should not be the case! What's the point of getting misguided info?

Reviewed Apr 2017

review from

2,0

Rude , Ignorance

Pros: I loved loosing $80 and being hung up on ! Just what I should've expected yeah ? You should expect the "Alamo" service and treatment if you call them.

Cons: They were so rude I canceled my reservation And , I was unable to get my $80 worth of insurance back so that was a big waste so rudeness and cost me $80 ..... y'all run right over there.

Reviewed Mar 2017

review from
5,6

4 wheel drive scam

Cons: I paid extra for an SUV just so I could have 4 wheel drive. We didn't need a car that big, just needed the 4WD for the mountains. We went to pick up the car and were told that all of their SUV's were 2 wheel drive unless you paid extra- like $190 extra. That is more than the cost of my rental to begin with! I didn't even realize you could purchase SUV's without 4WD. Such a scam.

Reviewed Mar 2017

review from

Rated no. 4

Hertz

8,2 Excellent (183 reviews)

1 location at Oakland Airport

╳

Hertz reviews

Car hire locations

Hertz

Locations at Oakland Airport

7600 Earhart Road, Suite 1

+1 510 633 4300

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Hertz reviews at Oakland Airport

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customer service

pick up the car

car was clean

pick up and drop

car available

drop the car

airport location

great car

picked up the car

car was great

great service

location was closed

rented a car

friendly staff

great experience

2,0

Pros: Drop off was a nightmare. No one was working the drop off zone and they tried to charge me for a late drop off incorrectly.

Reviewed Aug 2019

review from
5,2

Pros: Long long long pickup line at the center

Cons: Shorter and expedited pickup

Reviewed Jul 2019

review from
10,0

Pros: Staff was friendly and detailed. t just seemed like a better experience than the other car rental agencies

Cons: none

Reviewed Jun 2019

review from
9,6

Pros: Very clean car, easy check in and check out at the rental desk, and a friendly staff.

Cons: All the taxes that were included in the total cost, wow!

Reviewed Jun 2019

review from
5,2

Pros: Car was great

Cons: Having a staff that wanted to quickly serve you. No one at that location really wants to help you get your car in a reasonable time. I’m not using Hertz again in Oakland airport.

Reviewed Jun 2019

review from
6,0

Pros: Car wasn’t available when I arrived. Had to wait 30 minutes. But they upgraded the car after I complained.

Reviewed May 2019

review from
2,0

Pros: however, when we dropped our car off to be valet at our hotel, the valet took it across the street to the Hertz rental car place and returned it instead of parking it. The next morning when we found this out, the employee who worked at the Hertz counter lock the door so we couldn't get in.

Cons: Customer service at the place where the car was returned could have noticed that it wasn't supposed to be returned there, and also could have been more helpful

Reviewed Apr 2019

review from
4,4

Pros: vehicle

Cons: service

Reviewed Mar 2019

review from
9,6

Pros: The staff in Oakland was very pleasant and helpful

Reviewed Mar 2019

review from
10,0

Great experience

Pros: It was simple and easy. They customer service was great and there was no hassle.

Reviewed Dec 2018

review from
2,0

I did't request a payfor in advance

Cons: I needed to cancel and I made sure I didn't click the radio button for that. I did click the button for pay for when pick up. I was charged for the car in advance and needed to cancel.

Reviewed Nov 2018

review from
8,0

Poor Pickup, Otherwise No Complaints

Pros: The car was really clean, drop-off was quick and easy.

Cons: Pickup took longer than the flight. When I checked in they said there were no cars in the system that were the class I reserved. After trying a few things the guy helping me printed out a receipt for the wrong car just to get me going and that the people in the lot would help me. The guy in the lot understood and quickly got me into the correct car. Trying to leave the lot took forever because the lady at the gate had to call around to get someone to walk her through how switch the cars in the system. She was friendly and helpful though, it just seems like it wasn't properly setup before we got there.

Reviewed Nov 2018

review from

10,0

Pros: Staff was friendly and detailed. t just seemed like a better experience than the other car rental agencies

Cons: none

Reviewed Jun 2019

review from
9,6

Pros: Very clean car, easy check in and check out at the rental desk, and a friendly staff.

Cons: All the taxes that were included in the total cost, wow!

Reviewed Jun 2019

review from
9,6

Pros: The staff in Oakland was very pleasant and helpful

Reviewed Mar 2019

review from
10,0

Great experience

Pros: It was simple and easy. They customer service was great and there was no hassle.

Reviewed Dec 2018

review from

8,0

Poor Pickup, Otherwise No Complaints

Pros: The car was really clean, drop-off was quick and easy.

Cons: Pickup took longer than the flight. When I checked in they said there were no cars in the system that were the class I reserved. After trying a few things the guy helping me printed out a receipt for the wrong car just to get me going and that the people in the lot would help me. The guy in the lot understood and quickly got me into the correct car. Trying to leave the lot took forever because the lady at the gate had to call around to get someone to walk her through how switch the cars in the system. She was friendly and helpful though, it just seems like it wasn't properly setup before we got there.

Reviewed Nov 2018

review from

2,0

Pros: Drop off was a nightmare. No one was working the drop off zone and they tried to charge me for a late drop off incorrectly.

Reviewed Aug 2019

review from
5,2

Pros: Long long long pickup line at the center

Cons: Shorter and expedited pickup

Reviewed Jul 2019

review from
5,2

Pros: Car was great

Cons: Having a staff that wanted to quickly serve you. No one at that location really wants to help you get your car in a reasonable time. I’m not using Hertz again in Oakland airport.

Reviewed Jun 2019

review from
6,0

Pros: Car wasn’t available when I arrived. Had to wait 30 minutes. But they upgraded the car after I complained.

Reviewed May 2019

review from
2,0

Pros: however, when we dropped our car off to be valet at our hotel, the valet took it across the street to the Hertz rental car place and returned it instead of parking it. The next morning when we found this out, the employee who worked at the Hertz counter lock the door so we couldn't get in.

Cons: Customer service at the place where the car was returned could have noticed that it wasn't supposed to be returned there, and also could have been more helpful

Reviewed Apr 2019

review from
4,4

Pros: vehicle

Cons: service

Reviewed Mar 2019

review from
2,0

I did't request a payfor in advance

Cons: I needed to cancel and I made sure I didn't click the radio button for that. I did click the button for pay for when pick up. I was charged for the car in advance and needed to cancel.

Reviewed Nov 2018

review from

Rated no. 5

Budget

7,6 Good (115 reviews)

1 location at Oakland Airport

╳

Budget reviews

Car hire locations

Budget

Locations at Oakland Airport

7600 Earhart Road

+1 510 729 5021

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Budget reviews at Oakland Airport

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customer service

credit card

car was clean

great car

car available

car was great

drop off the car

easy drop

picked up the car

long line

took a few minutes

great service

car smelled

friendly staff

great experience

7,6

Pros: Quick lines .. Good quality of cars ..

Cons: Returning the car..

Reviewed Jul 2019

review from
10,0

Cons: Having the toll pass installed was a great plus!

Reviewed Jun 2019

review from
5,6

Cons: My flight arrived in OAK at 12:00 midnight, but the rental confirmation defaulted to a pick-up time of 11:00 pm because the Car Rental Office closes at 12:30 am...as I result of getting to the office “the next day” (an hour after my confirmation) I “lost” my reservation and had to pay more!

Reviewed Feb 2019

review from
5,2

Cons: The woman at pick-up was extremely rude and unfriendly to me. SHe looked like she would rather be anywhere than at this job. She didn't smile, she barely could utter a word to me. I was obviously a huge interference in her day or her time on her phone ?? WTF.?! I was the only customer at the counter. Why wouln't she even smile at me or say good afternoon?

Reviewed Aug 2018

review from
4,0

Cons: Long wait at customer service desk.. no one to meet me when dropping off car.

Reviewed Jun 2018

review from
2,0

Out of cars

Pros: Budget ran out of cars

Reviewed May 2018

review from
10,0

Quick delivery

Pros: Process to get the car met expectation.

Cons: Once a car is assigned, finding it is a bit complicated, and we spent 15 minutes finding the B23 spot, in the D area. Either a map with the layout, or some verbal warning of the funny arrangement should help.

Reviewed Apr 2018

review from
5,6

Ehh

Pros: The car was clean and new

Cons: We booked the car online, but then waited 40 minutes in line to pick it up. The lady at the counter did not seem happy. After we were assigned a car we walked out to the lot and another customer had already taken the car assigned to us. We had to talk to 3 different employees to get a replacement car.

Reviewed Mar 2018

review from
8,0

Unmotivated service reps

Pros: The car was good for the price. TI was helpful that in came with a backup camera.

Cons: The person at the counter was not very interested in helping and seemed very bored with his job.

Reviewed Feb 2018

review from
3,2

Car totally unprepped at time of rental

Pros: The only redeeming quality of the rental is that it had a mostly full tank of gas.

Cons: The car smelled heavily of smoke. The insides of the front and rear windshields were coated with a nasty grey film that had to be cleaned off to see out of. The wiper fluid was totally empty. The alignment was very poor- the car was noisy and drifted badly on the highway.

Reviewed Jan 2018

review from
5,2

Pros: I like the specific car they gave for luxury

Cons: I hated how it needed a oil change and air in the tires

Reviewed Dec 2017

review from
2,0

Huge line - 1 poor person behind counter - canceled

Pros: Walked away from what was sure to be an hour plus line. Nothing to like as I didn’t stay to rent.

Cons: Poor planning on Budget’s part. Thanksgiving day. Over 30 people in line. They had the reservations, and should have had counter people to support. We waited 15 minutes and only one rental was handled. Walked away and took an Uber to our destination. Picked up a car from Enterprise the next day.

Reviewed Nov 2017

review from

10,0

Cons: Having the toll pass installed was a great plus!

Reviewed Jun 2019

review from
10,0

Quick delivery

Pros: Process to get the car met expectation.

Cons: Once a car is assigned, finding it is a bit complicated, and we spent 15 minutes finding the B23 spot, in the D area. Either a map with the layout, or some verbal warning of the funny arrangement should help.

Reviewed Apr 2018

review from

7,6

Pros: Quick lines .. Good quality of cars ..

Cons: Returning the car..

Reviewed Jul 2019

review from
8,0

Unmotivated service reps

Pros: The car was good for the price. TI was helpful that in came with a backup camera.

Cons: The person at the counter was not very interested in helping and seemed very bored with his job.

Reviewed Feb 2018

review from

5,6

Cons: My flight arrived in OAK at 12:00 midnight, but the rental confirmation defaulted to a pick-up time of 11:00 pm because the Car Rental Office closes at 12:30 am...as I result of getting to the office “the next day” (an hour after my confirmation) I “lost” my reservation and had to pay more!

Reviewed Feb 2019

review from
5,2

Cons: The woman at pick-up was extremely rude and unfriendly to me. SHe looked like she would rather be anywhere than at this job. She didn't smile, she barely could utter a word to me. I was obviously a huge interference in her day or her time on her phone ?? WTF.?! I was the only customer at the counter. Why wouln't she even smile at me or say good afternoon?

Reviewed Aug 2018

review from
4,0

Cons: Long wait at customer service desk.. no one to meet me when dropping off car.

Reviewed Jun 2018

review from
2,0

Out of cars

Pros: Budget ran out of cars

Reviewed May 2018

review from
5,6

Ehh

Pros: The car was clean and new

Cons: We booked the car online, but then waited 40 minutes in line to pick it up. The lady at the counter did not seem happy. After we were assigned a car we walked out to the lot and another customer had already taken the car assigned to us. We had to talk to 3 different employees to get a replacement car.

Reviewed Mar 2018

review from
3,2

Car totally unprepped at time of rental

Pros: The only redeeming quality of the rental is that it had a mostly full tank of gas.

Cons: The car smelled heavily of smoke. The insides of the front and rear windshields were coated with a nasty grey film that had to be cleaned off to see out of. The wiper fluid was totally empty. The alignment was very poor- the car was noisy and drifted badly on the highway.

Reviewed Jan 2018

review from
5,2

Pros: I like the specific car they gave for luxury

Cons: I hated how it needed a oil change and air in the tires

Reviewed Dec 2017

review from
2,0

Huge line - 1 poor person behind counter - canceled

Pros: Walked away from what was sure to be an hour plus line. Nothing to like as I didn’t stay to rent.

Cons: Poor planning on Budget’s part. Thanksgiving day. Over 30 people in line. They had the reservations, and should have had counter people to support. We waited 15 minutes and only one rental was handled. Walked away and took an Uber to our destination. Picked up a car from Enterprise the next day.

Reviewed Nov 2017

review from

Rated no. 6

Thrifty

7,5 Good (129 reviews)

1 location at Oakland Airport

╳

Thrifty reviews

Car hire locations

Thrifty

Locations at Oakland Airport

7600 Earhart Road

+1 877 283 0898

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Thrifty reviews at Oakland Airport

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customer service

pick up the car

credit card

car was clean

pick up and drop

great car

car was great

car available

picked up the car

compact car

drop off the car

great price

friendly staff

car smelled

long line

great experience

10,0

Pros: Staff was fine. Drop off was extremely easy.

Reviewed Aug 2019

review from
10,0

Pros: The whole process was very easy.

Reviewed Jun 2019

review from
7,6

Pros: Friendly staff, nice car, great value.

Cons: Waited over an hour for a car to become available.

Reviewed Apr 2019

review from
8,0

Pros: Very friendly staff.

Cons: Took a while to reconcile the reserved price vs the price that showed up on the computer. The car was somewhat underpowered, but was clean and new.

Reviewed Mar 2019

review from
10,0

Cons: Car smelt like smoke

Reviewed Feb 2019

review from
5,6

Cons: The staff took half an hour to bring the car, after I had already checked out inside. They just waited around to call the person to bring the car around, then to see if the person would respond, then finally looking for them, then they still had to get it ready, then parked it far away. Ridiculous

Reviewed Feb 2019

review from
4,0

Reservation Time Meant Nothing

Pros: The car was new and clean.

Cons: I didn’t like the inefficiency of the pickup of the car. I was told that I would have to wait a half hour for my car despite having a pre-scheduled reservation time and was told the delay was due to it being busy because of the holidays. I wound up waiting an hour and then my car arrived without the infant car seat I requested which then I needed to wait another 15 minutes to receive. There was no apology from the Thrifty associates, but more of an attitude as if I should have been grateful I got a car as quick as I did.

Reviewed Jan 2019

review from
10,0

Best Rental Company

Pros: The customer service was amazing and super friendly! The service was quick and efficient! And the deposit witheld was lower than other companies!

Reviewed Dec 2018

review from
10,0

Great service

Pros: Friendly employees

Reviewed Nov 2018

review from
8,8

Pros: Friendly staff. Easy service. Clean and reliable car.

Cons: On expensive side. A little difficult to find the location.

Reviewed Oct 2018

review from
6,8

Good but more insurance was pressured

Pros: Easy, quick and overall satisfied with the service

Cons: Paid extra for insurance and woman “pressured” us (especially my girlfriend) to get more in my opinion not needed insurance.

Reviewed Oct 2018

review from
6,4

Pros: Easy, central return line, just park, agent reviews, sign and go.

Cons: Even though pick up was delayed because of no cars? When I returned a little late, I was charged an extra hour.

Reviewed Sep 2018

review from

10,0

Pros: Staff was fine. Drop off was extremely easy.

Reviewed Aug 2019

review from
10,0

Pros: The whole process was very easy.

Reviewed Jun 2019

review from
10,0

Cons: Car smelt like smoke

Reviewed Feb 2019

review from
10,0

Best Rental Company

Pros: The customer service was amazing and super friendly! The service was quick and efficient! And the deposit witheld was lower than other companies!

Reviewed Dec 2018

review from
10,0

Great service

Pros: Friendly employees

Reviewed Nov 2018

review from
8,8

Pros: Friendly staff. Easy service. Clean and reliable car.

Cons: On expensive side. A little difficult to find the location.

Reviewed Oct 2018

review from

7,6

Pros: Friendly staff, nice car, great value.

Cons: Waited over an hour for a car to become available.

Reviewed Apr 2019

review from
8,0

Pros: Very friendly staff.

Cons: Took a while to reconcile the reserved price vs the price that showed up on the computer. The car was somewhat underpowered, but was clean and new.

Reviewed Mar 2019

review from
6,8

Good but more insurance was pressured

Pros: Easy, quick and overall satisfied with the service

Cons: Paid extra for insurance and woman “pressured” us (especially my girlfriend) to get more in my opinion not needed insurance.

Reviewed Oct 2018

review from

5,6

Cons: The staff took half an hour to bring the car, after I had already checked out inside. They just waited around to call the person to bring the car around, then to see if the person would respond, then finally looking for them, then they still had to get it ready, then parked it far away. Ridiculous

Reviewed Feb 2019

review from
4,0

Reservation Time Meant Nothing

Pros: The car was new and clean.

Cons: I didn’t like the inefficiency of the pickup of the car. I was told that I would have to wait a half hour for my car despite having a pre-scheduled reservation time and was told the delay was due to it being busy because of the holidays. I wound up waiting an hour and then my car arrived without the infant car seat I requested which then I needed to wait another 15 minutes to receive. There was no apology from the Thrifty associates, but more of an attitude as if I should have been grateful I got a car as quick as I did.

Reviewed Jan 2019

review from
6,4

Pros: Easy, central return line, just park, agent reviews, sign and go.

Cons: Even though pick up was delayed because of no cars? When I returned a little late, I was charged an extra hour.

Reviewed Sep 2018

review from

Rated no. 7

Dollar

7,4 Good (53 reviews)

1 location at Oakland Airport

╳

Dollar reviews

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Dollar

Locations at Oakland Airport

7600 Earhart St

+1 866 434 2226

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great price

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2,0

Once again...Hertz group disappoints

Cons: Never again.

Reviewed Jun 2017

review from
8,0

Cons: It took way too long to pick-up the car however the clerk was terrific!

Reviewed May 2017

review from
7,6

Oakland Airport Pick Up Is a Nightmare!

Pros: Great car! Great drop-off!

Cons: Waited over 15 minutes in line. Only 1 person working. Hard sell on liability insurance and coverage!

Reviewed May 2017

review from
6,0

Cons: Customer service in Oakland was awful. Not only did we have to wait for a car after our reserved pick up time, the representative did not process our paperwork and then overcharged us. Terrible experience.

Reviewed Apr 2017

review from
2,0

Cons: We did not rent it. And won't in the future

Reviewed Apr 2017

review from
8,8

Choosing the car

Pros: I like the way you can walk into the parking lot and pick your own car

Cons: When I walked into the parking lot there were not enough American cars there is always a shortage of American cars this is an American company should have more American cars then crappy Asian cars

Reviewed Mar 2017

review from
2,0

Hidden Fees and Conditions

Pros: The customer service representative. Very kind and helped me explore others means to get home.

Cons: The require $300 they needed to have me put down to get the car. Struggling student salary....

Reviewed Mar 2017

review from
10,0

Impressed by the service level at Dollar!

Pros: The woman assisting me at check in was efficient, friendly and helpful. I've never tried Dollar before but I would definitely recommend them.

Reviewed Mar 2017

review from
9,6

Smooth trip

Pros: Very easy to make my reservation online (and cheaper this way), easy check in, no hidden "fine print," easy and convenient dropoff.

Cons: I tried calling to get more information before I made my online reservation, and they did not answer the phone. I was on hold for over 10 minutes and had to call back several times before I spoke with a representative.

Reviewed Mar 2017

review from
8,8

Cons: Poor shocks on front end made for a bumpy ride at times.

Reviewed Mar 2017

review from
3,2

Beware of surcharges

Cons: I was OVERCHARGED $467.39 instead of the $202.71 in my contract RR657234454 because I returned the car at SFO instead of OAK airports. THESE IS PREDATORY CHARGES. I would accept a $25 to $50 surcharge for the burden of driving the car 30 mins north, but this is abusive. I would not recommend any of my friends go through this painful service.

Reviewed Feb 2017

review from
2,0

My reservation wasn't accepted, and I was charged

Cons: didn't uphold reservation; charged extra $40

Reviewed Jan 2017

review from

8,8

Choosing the car

Pros: I like the way you can walk into the parking lot and pick your own car

Cons: When I walked into the parking lot there were not enough American cars there is always a shortage of American cars this is an American company should have more American cars then crappy Asian cars

Reviewed Mar 2017

review from
10,0

Impressed by the service level at Dollar!

Pros: The woman assisting me at check in was efficient, friendly and helpful. I've never tried Dollar before but I would definitely recommend them.

Reviewed Mar 2017

review from
9,6

Smooth trip

Pros: Very easy to make my reservation online (and cheaper this way), easy check in, no hidden "fine print," easy and convenient dropoff.

Cons: I tried calling to get more information before I made my online reservation, and they did not answer the phone. I was on hold for over 10 minutes and had to call back several times before I spoke with a representative.

Reviewed Mar 2017

review from
8,8

Cons: Poor shocks on front end made for a bumpy ride at times.

Reviewed Mar 2017

review from

8,0

Cons: It took way too long to pick-up the car however the clerk was terrific!

Reviewed May 2017

review from
7,6

Oakland Airport Pick Up Is a Nightmare!

Pros: Great car! Great drop-off!

Cons: Waited over 15 minutes in line. Only 1 person working. Hard sell on liability insurance and coverage!

Reviewed May 2017

review from

2,0

Once again...Hertz group disappoints

Cons: Never again.

Reviewed Jun 2017

review from
6,0

Cons: Customer service in Oakland was awful. Not only did we have to wait for a car after our reserved pick up time, the representative did not process our paperwork and then overcharged us. Terrible experience.

Reviewed Apr 2017

review from
2,0

Cons: We did not rent it. And won't in the future

Reviewed Apr 2017

review from
2,0

Hidden Fees and Conditions

Pros: The customer service representative. Very kind and helped me explore others means to get home.

Cons: The require $300 they needed to have me put down to get the car. Struggling student salary....

Reviewed Mar 2017

review from
3,2

Beware of surcharges

Cons: I was OVERCHARGED $467.39 instead of the $202.71 in my contract RR657234454 because I returned the car at SFO instead of OAK airports. THESE IS PREDATORY CHARGES. I would accept a $25 to $50 surcharge for the burden of driving the car 30 mins north, but this is abusive. I would not recommend any of my friends go through this painful service.

Reviewed Feb 2017

review from
2,0

My reservation wasn't accepted, and I was charged

Cons: didn't uphold reservation; charged extra $40

Reviewed Jan 2017

review from

Rated no. 8

Avis

7,3 Good (28 reviews)

1 location at Oakland Airport

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Avis reviews

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Avis

Locations at Oakland Airport

7600 Earhart Road

+1 510 577 6360

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5,6

Pros: Clean car

Reviewed Sep 2018

review from
4,0

Car smelled like smoke

Pros: Apple CarPlay in the vehicle

Cons: The car smelled terrible. When I told them upon check in, they didn’t care

Reviewed May 2018

review from
2,0

Dirty car and tagged with profanity

Pros: N/A

Cons: Bad service, dirty vehicle, incorrect information on my contract vs what is on the car in reference to miles and gas gauge. Most importantly the car had profanity tagged on it. Ridiculous! Manager gave me no time.

Reviewed Sep 2017

review from
4,4

Mis sold insurance

Pros: Slick systems and car

Cons: Car wasn't clean but worst was mis selling of insurance. I told the agent I had insurance but was assured I needed the Avis policies. My daughter in law is an insurance broker and explained that I had been mislead.

Reviewed Aug 2017

review from
8,0

Pros: manager was very friendly and accommodating

Cons: tried contacting office to locate lost item. had to keep calling 800 number. left message in office told to call back next day. could never connect. always directed to 800 number. gave up after three days....

Reviewed Aug 2017

review from
9,2

Pros: Kia forte was perfect for the two of us with 4 bags.

Reviewed Aug 2017

review from
4,4

Unhappy Customer

Cons: Reserved a mid sized car and was given a Jeep Patriot CUV. Interior of car had a unpleasant smell i.e faint odor of cigarette smoke. Coarse engine, loud road noise, and rough ride made for a mediocre driving experience. Also, I had declined rental damage insurance but was charged $17.95 on my credit card for insurance. Attempted to call Avis using telephone number on rental agreement. Automated answering service forwarded my call to another car company. Finally reached Avis customer service and was informed they had no record of my credit card being charged for insurance. Still trying to resolve issue.

Reviewed Jul 2017

review from
8,8

Pros: Process was smooth and quick for both pickup and drop off. There was someone working at the counter at 12:30am when we arrived, and we were able to get a car seat that hadn't been reserved.

Cons: They charged $50 for rental of the car seat. : (

Reviewed Jul 2017

review from
10,0

Cons: Excellent service but pricing could be more competitive.

Reviewed Jul 2017

review from
2,0

Pros: Easy to use

Cons: Price

Reviewed May 2017

review from
4,0

Smell of the car

Cons: Car was smooth and worked well but for a 30000 mileage nice SUV Not sure why smelt so bad. And you can not know these things until you are in it and have signed the contract.

Reviewed May 2017

review from
10,0

Excellent

Pros: Friendly

Reviewed Jan 2017

review from

9,2

Pros: Kia forte was perfect for the two of us with 4 bags.

Reviewed Aug 2017

review from
8,8

Pros: Process was smooth and quick for both pickup and drop off. There was someone working at the counter at 12:30am when we arrived, and we were able to get a car seat that hadn't been reserved.

Cons: They charged $50 for rental of the car seat. : (

Reviewed Jul 2017

review from
10,0

Cons: Excellent service but pricing could be more competitive.

Reviewed Jul 2017

review from
10,0

Excellent

Pros: Friendly

Reviewed Jan 2017

review from

8,0

Pros: manager was very friendly and accommodating

Cons: tried contacting office to locate lost item. had to keep calling 800 number. left message in office told to call back next day. could never connect. always directed to 800 number. gave up after three days....

Reviewed Aug 2017

review from

5,6

Pros: Clean car

Reviewed Sep 2018

review from
4,0

Car smelled like smoke

Pros: Apple CarPlay in the vehicle

Cons: The car smelled terrible. When I told them upon check in, they didn’t care

Reviewed May 2018

review from
2,0

Dirty car and tagged with profanity

Pros: N/A

Cons: Bad service, dirty vehicle, incorrect information on my contract vs what is on the car in reference to miles and gas gauge. Most importantly the car had profanity tagged on it. Ridiculous! Manager gave me no time.

Reviewed Sep 2017

review from
4,4

Mis sold insurance

Pros: Slick systems and car

Cons: Car wasn't clean but worst was mis selling of insurance. I told the agent I had insurance but was assured I needed the Avis policies. My daughter in law is an insurance broker and explained that I had been mislead.

Reviewed Aug 2017

review from
4,4

Unhappy Customer

Cons: Reserved a mid sized car and was given a Jeep Patriot CUV. Interior of car had a unpleasant smell i.e faint odor of cigarette smoke. Coarse engine, loud road noise, and rough ride made for a mediocre driving experience. Also, I had declined rental damage insurance but was charged $17.95 on my credit card for insurance. Attempted to call Avis using telephone number on rental agreement. Automated answering service forwarded my call to another car company. Finally reached Avis customer service and was informed they had no record of my credit card being charged for insurance. Still trying to resolve issue.

Reviewed Jul 2017

review from
2,0

Pros: Easy to use

Cons: Price

Reviewed May 2017

review from
4,0

Smell of the car

Cons: Car was smooth and worked well but for a 30000 mileage nice SUV Not sure why smelt so bad. And you can not know these things until you are in it and have signed the contract.

Reviewed May 2017

review from

Rated no. 9

Payless

6,8 Good (195 reviews)

1 location at Oakland Airport

╳

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Payless

Locations at Oakland Airport

7600 Earhart Road

+1 510 638 1000

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great car

great price

great value

friendly staff

took about five minutes

9,2

Pros: Drop off and getting the car was very easy.

Cons: Dropoff could be better. Not good signage, then you have to go inside to the desk to finish your dropoff. Inconvenient.

Reviewed Jun 2019

review from
5,2

Pros: Car was nice

Cons: Cost ended up being more than twice what I was quoted. I asked for only the insurance that was legally required. They charged me for insurance that was not required and cost $15/day. I got a flat tire. No spare in the car. Took them _six hours_ to come fix it!

Reviewed Jun 2019

review from
2,0

Pros: Nothing to like. No agent at the counter. Waited 20 min. As did the woman behind me. No one ever showed up. Pulled up the Hertz app and made a reservation while standing there.

Cons: See above. Will NEVER rent from them again.

Reviewed May 2019

review from
2,0

Pros: Nothing Arrived and no agent Had to go to budget next door and pay $11 more They said agent often not there

Cons: Everything

Reviewed Apr 2019

review from
10,0

Pros: I have to get my receipt in the counter since the drop-off receipt showed ”excessive mileage.”

Cons: the drop-off should know that rentals usually come with unlimited mileage

Reviewed Apr 2019

review from
3,6

Pros: Oakland airport counter was not attended. Payless is owned by Avis & others. I phoned the number on the reservation receipt, Avis answered and didn't have an record of my Res#. 15 people in Avis line never moved before I bailed & went to Enterprise which got me a car in 2 minutes. Never again!!!

Reviewed Apr 2019

review from
9,2

Pros: Guy who was working there was super helpful.

Cons: But they were totally understaffed.

Reviewed Sep 2018

review from
2,0

Payless staff at OAK did not show up

Cons: On Friday August 24 there was no one at the Payless counter in the morning. About 5 of us were waiting. The support numbers didn’t have information. I ended up abandoning the reservation and going to another company.

Reviewed Aug 2018

review from
2,0

They were closed!

Pros: Nothing

Cons: THey were closed due to a system error and instructed customers to go to the Budget Counter where they said Budget would honor the contract. Budget said it would, BUT Budget had a much better offer that saved me 20% off the Kayak/Payless quote

Reviewed Jul 2018

review from
10,0

Great car

Pros: Fantastic value - I got to drive a super nice VW Tiguan for the same price as a compact. It was fun to drive. And the staff was friendly and doing the best they could while...

Cons: ...short staffed. One desk person means you may have to patiently wait your turn a bit.

Reviewed Jun 2018

review from
6,8

Pros: The Oakland agent/representative was a gem -- He represents you well

Cons: Found the car awkward and uncomfortable --- Also, ran into flight difficulties (cancellation) and was told I had to pay ~$40 to leave car in SFO (where I can get a flight) instead of Oakland (where I cannot get a flight) -- Seems punitive and I feel frustrated

Reviewed Mar 2018

review from
4,4

Pros: The car rental employees were very friendly

Cons: Drop off at Oakland airport was confusing. The Payless entry in the return area is not clearly marked. Car was dirty, and worn.

Reviewed Jan 2018

review from

9,2

Pros: Drop off and getting the car was very easy.

Cons: Dropoff could be better. Not good signage, then you have to go inside to the desk to finish your dropoff. Inconvenient.

Reviewed Jun 2019

review from
10,0

Pros: I have to get my receipt in the counter since the drop-off receipt showed ”excessive mileage.”

Cons: the drop-off should know that rentals usually come with unlimited mileage

Reviewed Apr 2019

review from
9,2

Pros: Guy who was working there was super helpful.

Cons: But they were totally understaffed.

Reviewed Sep 2018

review from
10,0

Great car

Pros: Fantastic value - I got to drive a super nice VW Tiguan for the same price as a compact. It was fun to drive. And the staff was friendly and doing the best they could while...

Cons: ...short staffed. One desk person means you may have to patiently wait your turn a bit.

Reviewed Jun 2018

review from

6,8

Pros: The Oakland agent/representative was a gem -- He represents you well

Cons: Found the car awkward and uncomfortable --- Also, ran into flight difficulties (cancellation) and was told I had to pay ~$40 to leave car in SFO (where I can get a flight) instead of Oakland (where I cannot get a flight) -- Seems punitive and I feel frustrated

Reviewed Mar 2018

review from

5,2

Pros: Car was nice

Cons: Cost ended up being more than twice what I was quoted. I asked for only the insurance that was legally required. They charged me for insurance that was not required and cost $15/day. I got a flat tire. No spare in the car. Took them _six hours_ to come fix it!

Reviewed Jun 2019

review from
2,0

Pros: Nothing to like. No agent at the counter. Waited 20 min. As did the woman behind me. No one ever showed up. Pulled up the Hertz app and made a reservation while standing there.

Cons: See above. Will NEVER rent from them again.

Reviewed May 2019

review from
2,0

Pros: Nothing Arrived and no agent Had to go to budget next door and pay $11 more They said agent often not there

Cons: Everything

Reviewed Apr 2019

review from
3,6

Pros: Oakland airport counter was not attended. Payless is owned by Avis & others. I phoned the number on the reservation receipt, Avis answered and didn't have an record of my Res#. 15 people in Avis line never moved before I bailed & went to Enterprise which got me a car in 2 minutes. Never again!!!

Reviewed Apr 2019

review from
2,0

Payless staff at OAK did not show up

Cons: On Friday August 24 there was no one at the Payless counter in the morning. About 5 of us were waiting. The support numbers didn’t have information. I ended up abandoning the reservation and going to another company.

Reviewed Aug 2018

review from
2,0

They were closed!

Pros: Nothing

Cons: THey were closed due to a system error and instructed customers to go to the Budget Counter where they said Budget would honor the contract. Budget said it would, BUT Budget had a much better offer that saved me 20% off the Kayak/Payless quote

Reviewed Jul 2018

review from
4,4

Pros: The car rental employees were very friendly

Cons: Drop off at Oakland airport was confusing. The Payless entry in the return area is not clearly marked. Car was dirty, and worn.

Reviewed Jan 2018

review from

Rated no. 10

Fox

5,3 Okay (92 reviews)

1 location at Oakland Airport

╳

Fox reviews

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Fox

Locations at Oakland Airport

7600 Earhart Road

+1 510 254 4410

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8,0

Pros: staff helpful and the pricing was very good.

Cons: i was told to purchase the tollway pass for $11 per day and found that I did not really need it total waste of money.

Reviewed Aug 2019

review from
5,2

Pros: The customer service at Fox was terrible. The air conditioner in our rental car was not working properly. I tried calling all three customer service numbers that were given to me when we picked up the car without any success. I would wait on hold for awhile and then be hung up on.

Cons: When I dropped on the car I spoke to the customer service rep regarding the air conditioning that did not work properly. I was told they could not help me at that location and I would need to contact customer support. When I called the number they gave me I was told that they could not help me.

Reviewed Jul 2019

review from
5,2

Cons: It was unacceptable that we rented 2 SUV vehicles and when we arrived there were none. They offered us a different vehicle and we had to pay for it, UNACCEPTABLE.

Reviewed Jul 2019

review from
7,2

Pros: I like that the rentals are all in one place in Oakland. I really like the friendly people at the drop off in LAX

Cons: The pick up lady was AWFULL, full of herself telling me that if I returned the car earlier that 24 hours, I would be charged an extra fee????? I never heard of that. I dropped the car off earlier and did not get charged. She was a crazy women...

Reviewed Jul 2019

review from
3,6

Pros: The Staff were not friendly and due to the set up at the check in desk, they were very hard to hear. The check in was fairly quick as was the return.

Cons: The car we were given was dirty inside and out! I mentioned this to the person who checked us out of the lot and her reply was "That doesn't surprise me!". While the car key fob had a remote control to open and lock the doors, it did not work, very inconvenient.

Reviewed Jul 2019

review from
2,0

Pros: Not much

Cons: Car not stinking of marijuana, being billed the correct amount. Clerk gave us a ton of incorrect info further souring our experience

Reviewed Jul 2019

review from
5,2

Pros: Car was good

Cons: Very annoyed by the $25 charge for returning early... makes no sense

Reviewed Jul 2019

review from
7,2

Pros: Everything was normal ,like how renting a car usually is .

Cons: I made a mistake and put the wrong location,by accident ..instead fox change the pickup location ...I lost 200 dollers and had to spend 200 doller for another car.. Is this how to treat customers .? An accident /Mistake when bookings is penalized ..do they not know traveling is very daunting.?

Reviewed Jul 2019

review from
3,6

Cons: They have a $500 deposit for their cars, and $1000 for SUVs, for the Bat Area, that’s not very reasonable when you’re looking for a deal. Not a good policy, but if it works for them great, not for me.

Reviewed Jul 2019

review from
8,4

Pros: The staff was very friendly and nice. They help answer all my questions and the check-in and return process was so simple.

Cons: Lower rate for the car rental. The rate was $12/day for 3 days, but ended up being $100 after taxes.

Reviewed Jun 2019

review from
8,4

Pros: The staff at Oakland airport was great, kind and helpful

Cons: Initially booked a Volkswagen but was given a Toyota, it was the same size car so not a big deal but was looking forward to drive a different brand of car than my own

Reviewed Jun 2019

review from
5,2

Cons: They double charged me. Charge me online $178 and then charge me when I return the car $214! They also would not let me refund the full tank of gas that I paid when I only use half of a tank and they had failed to mention to me that the car was half electric and totally screwed me out of a full tank

Reviewed Jun 2019

review from

8,0

Pros: staff helpful and the pricing was very good.

Cons: i was told to purchase the tollway pass for $11 per day and found that I did not really need it total waste of money.

Reviewed Aug 2019

review from
7,2

Pros: I like that the rentals are all in one place in Oakland. I really like the friendly people at the drop off in LAX

Cons: The pick up lady was AWFULL, full of herself telling me that if I returned the car earlier that 24 hours, I would be charged an extra fee????? I never heard of that. I dropped the car off earlier and did not get charged. She was a crazy women...

Reviewed Jul 2019

review from
7,2

Pros: Everything was normal ,like how renting a car usually is .

Cons: I made a mistake and put the wrong location,by accident ..instead fox change the pickup location ...I lost 200 dollers and had to spend 200 doller for another car.. Is this how to treat customers .? An accident /Mistake when bookings is penalized ..do they not know traveling is very daunting.?

Reviewed Jul 2019

review from
8,4

Pros: The staff was very friendly and nice. They help answer all my questions and the check-in and return process was so simple.

Cons: Lower rate for the car rental. The rate was $12/day for 3 days, but ended up being $100 after taxes.

Reviewed Jun 2019

review from
8,4

Pros: The staff at Oakland airport was great, kind and helpful

Cons: Initially booked a Volkswagen but was given a Toyota, it was the same size car so not a big deal but was looking forward to drive a different brand of car than my own

Reviewed Jun 2019

review from

5,2

Pros: The customer service at Fox was terrible. The air conditioner in our rental car was not working properly. I tried calling all three customer service numbers that were given to me when we picked up the car without any success. I would wait on hold for awhile and then be hung up on.

Cons: When I dropped on the car I spoke to the customer service rep regarding the air conditioning that did not work properly. I was told they could not help me at that location and I would need to contact customer support. When I called the number they gave me I was told that they could not help me.

Reviewed Jul 2019

review from
5,2

Cons: It was unacceptable that we rented 2 SUV vehicles and when we arrived there were none. They offered us a different vehicle and we had to pay for it, UNACCEPTABLE.

Reviewed Jul 2019

review from
3,6

Pros: The Staff were not friendly and due to the set up at the check in desk, they were very hard to hear. The check in was fairly quick as was the return.

Cons: The car we were given was dirty inside and out! I mentioned this to the person who checked us out of the lot and her reply was "That doesn't surprise me!". While the car key fob had a remote control to open and lock the doors, it did not work, very inconvenient.

Reviewed Jul 2019

review from
2,0

Pros: Not much

Cons: Car not stinking of marijuana, being billed the correct amount. Clerk gave us a ton of incorrect info further souring our experience

Reviewed Jul 2019

review from
5,2

Pros: Car was good

Cons: Very annoyed by the $25 charge for returning early... makes no sense

Reviewed Jul 2019

review from
3,6

Cons: They have a $500 deposit for their cars, and $1000 for SUVs, for the Bat Area, that’s not very reasonable when you’re looking for a deal. Not a good policy, but if it works for them great, not for me.

Reviewed Jul 2019

review from
5,2

Cons: They double charged me. Charge me online $178 and then charge me when I return the car $214! They also would not let me refund the full tank of gas that I paid when I only use half of a tank and they had failed to mention to me that the car was half electric and totally screwed me out of a full tank

Reviewed Jun 2019

review from

Ace

1 location at Oakland Airport

╳

Car hire locations

Ace

Locations at Oakland Airport

1 Airport Dr.

+1 877 826 4680

Airport Van

1 location at Oakland Airport

╳

Car hire locations

Airport Van

Locations at Oakland Airport

1 Airport Dr

Flight Car

1 location at Oakland Airport

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Car hire locations

Flight Car

Locations at Oakland Airport

Oakland airport

+1 844 742 5870

Its Rent a Car

1 location at Oakland Airport

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Car hire locations

Its Rent a Car

Locations at Oakland Airport

Terminal 1, 1 Airport Dr, Oakland, CA

+1 415 370 8478

Sunnycars

1 location at Oakland Airport

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Car hire locations

Sunnycars

Locations at Oakland Airport

7600 Earhart Road

Zeeba Rent-A-Van

1 location at Oakland Airport