Car hire at Oakland Airport

Cons: Budget's manual, in-person check-in process for obtaining one's car is hopelessly out of date in the wake of the pandemic. They should offer customers a self-service, automated option for checking in. Waiting >30 minutes in line to go through this process in person is completely unacceptable these days.

Pros: The car was very old and had an odor to it. The budget representative kept telling me she is giving me an upgrade but I was given an old car. I paid for a midsize car and was given a small car. The car daily price was $100 and I was so dissatisfied and disappointed in the car that was issued to me. The wait time to get our car was over an hour. There were at least 40 people in line and only 2 attendants working the counter. They were overworked and frazzled.

Cons: Everything definitely the wait time. Please hire more attendants to check people out. The wait time was over an hour just to get a mediocre car. Won’t be using budget again.

Pros: The free airport shuttle

Cons: Customer service was awful. The truck smelt of weed and was badly damaged on all sides. The truck only had 19k miles on the odometer and the engine was tinny and the suspension is busted.

Pros: I actually had a very bad experience. The worst nightmare for anyone, especially when. You book a week ahead of pick up and looking for to you trip, and then you get told we don't have what you want and may not have it until after the long weekend, after waiting for more then an hour. They told me to speak to the manager, even more rude. The car I was waiting for was waiting outside for 45 minutes, the manager took another customer who ahead turned up 5 minutes ago, where I had been waiting for an hour. I have nothing against any race, but am Indian and the customer was white. This manager took the customer to the car and the customer didn't want it, so at this point I was getting mad and calling other companies, the manager came back and said I have a car for you. Now where did the car come from??? I called enterprise they had something waiting, but this manager was very rude and didn't have any apology or anything. I went with him to finish of the final paper work he wanted all the payment up front. Normally you would pay on return. In the end I just walked out of here. The worst place for customer service. I think he was racist.

Cons: Improve everything about having self respect and respect everyone

Pros: The third vehicle that we eventually ended up with worked and was nice

Cons: Literally everything. More people working the counters, cars not smelling like people took their smoke breaks in them, car batteries having been tested before giving those vehicles out to customers. Not charging customers for fuel when they couldn't stop because the car you have them wouldn't start back up again.

Pros: I stood in line for one hour and ten minutes while a single agent served dozens of clients. She was clearly doing her best, but it was a circus. At one point, Budget customers heard that they could also get served at the Avis counter. Some were successful and others were told they had to go to the back of the enormous Budget line. I will never forget it. It was horrible.

Cons: Perhaps have more staff at the AIRPORT to provide customer service? Waiting in line for more than an hour is UNACCEPTABLE. My rental was only supposed to be twelve hours. I was not even offered a pro-rate on my rental--I was there on time for pick-up but ended up dinking around waiting for customer service until nearly ninety minutes into my rental. I spent the rest of the day rushing to get my errands run. Ruined my day. Thanks.

Cons: Checkout was awful. The per-person time to checkout was excessive, people who already checked out kept coming back in and going up to the counter, it was close to 45 mins from time I got off shuttle until time I got in car. Car reeked of smoke.

Pros: Price

Cons: Cleanliness of car

Cons: I drove 35 minutes from Danville to Oakland to pick up a van and then I had reserved. When I got there the lady at the counter did not even look up to acknowledge me. I stood there for about five minutes and then approached her and said am I at the correct counter for budget? She then asked what she could do for me. Then she told me that they did not have any cars available. She told me that I could sit down and wait to see what happens or come back later. Worst car rental experience ever. I left without a car.

Cons: The car smells like cigarettes I got charge 10$ more for bringing the car back early .

Pros: I love the staff member faith ... she tries her best to meet a customer needs.

Cons: The car choices especially since the car rentals are so high in price. The cats should be more clean and if I book for a luxury vehicle I expect a luxury vehicle.

Cons: The wait time .. The quality of the car.. Car cleanliness...

Cons: The car could have been better .. the car could have been cleaner the car needed a oil change.. it was filthy on the inside. My wait time was a hour & 20 minutes to even get in a luxury vehicle.

Pros: They had a vehicle ready to rent.

Cons: I wanted to save money and they upgraded to SUV and had to pay higher price. The said they would email my receipt and I never received it

Cons: My flight arrived in OAK at 12:00 midnight, but the rental confirmation defaulted to a pick-up time of 11:00 pm because the Car Rental Office closes at 12:30 am...as I result of getting to the office “the next day” (an hour after my confirmation) I “lost” my reservation and had to pay more!

Cons: The woman at pick-up was extremely rude and unfriendly to me. SHe looked like she would rather be anywhere than at this job. She didn't smile, she barely could utter a word to me. I was obviously a huge interference in her day or her time on her phone ?? WTF.?! I was the only customer at the counter. Why wouln't she even smile at me or say good afternoon?

Cons: Long wait at customer service desk.. no one to meet me when dropping off car.

Out of cars

Pros: Budget ran out of cars

Ehh

Pros: The car was clean and new

Cons: We booked the car online, but then waited 40 minutes in line to pick it up. The lady at the counter did not seem happy. After we were assigned a car we walked out to the lot and another customer had already taken the car assigned to us. We had to talk to 3 different employees to get a replacement car.

Car totally unprepped at time of rental

Pros: The only redeeming quality of the rental is that it had a mostly full tank of gas.

Cons: The car smelled heavily of smoke. The insides of the front and rear windshields were coated with a nasty grey film that had to be cleaned off to see out of. The wiper fluid was totally empty. The alignment was very poor- the car was noisy and drifted badly on the highway.

Pros: I like the specific car they gave for luxury

Cons: I hated how it needed a oil change and air in the tires