Stockholm Car Hire

Cons: The back door latch was not worked. We have to find one of Branch to fix it. Otherwise everything's are perfect.

Cons: Nothing

Cons: FIX THE BROKEN WINSHIELD PRIOR TO RENTAL

Cons: No one reviewed the operation of the car with me

Cons: The staff were not there at the opening time when I dropped my car off

Cons: The price is higher then the airport.

Cons: Shuttle. Bus only rides every 40min...so it could take some time to get there

Cons: Poorly marked, unattended drop-off

Cons: Location isn't convenient for pick up. Takes at least an hour to pick up.

Cons: Payed extra to get a convertible and then got "upgraded" to a dull station wagon which was not at all what I had payed extra for. Will just go for the cheapest car next time. Waited 45 mins at the counter because the staff was so busy. They don't seem to have workforce planning. On top of that the staff was unfriendly. Will avoid that company in future.

Cons: The car was supposed to be a convertible but it only had a sunroof.

Cons: False advertising, including misrepresentation of location of Hertz facility and rates quoted vs. charged. Zero customer service: literally, from the time I arrived in Sweden and spoke to a incredibly cold and unprofessional Hertz representative on the phone as I sought help in locating the car to the long walk I had to make in an industrial area with no lighting (I am a 64 year old woman traveling alone) to the empty customer service desk greeting me upon arrival to multiple unexpected charges that I could not decline without cancelling my entire contract to the broken GPS that sent me a total of 3'hjureniutnof my way, to same treatment returning the car.... I travel constantly and I have NEVER had such a bad experience with a major brand like Hertz, which I have relied upon in the past for excellence in service and reliability. I am a mediator, and this experience reminded me of why litigious people are so quick to make a claim against a big corporation: there were real damages here. But because I am a mediator I also know that this could have been solved multiple times along the way at almost no cost to Hertz. I won't be contacting you again on this matter, but really: you need to fix this or lose your brand value in Sweden, where there is real competition for the business.

Cons: I would have liked to have a better insurance package with a lower additional cost but I guess all rentals have the same deal. But if would have been nice if there was a possibility. Many thanks Ellie

Cons: The window was broken, there were scratches everywhere that was not documented. We were not charged at the end but spent many hours finding someone to look over the car (it was automated service where the keys were just dropped off with us) They gave us an electric car, which we didn't want. They said they tried to call us but because international number, could not reach. They could have emailed us. All in all, we spent about 4 hours figuring out how to change cars and report the scratches. In addition, dropping off the car at Oslo airport was not clear at what location they were.