Raleigh Car Hire

Cons: I reserved a truck, when I got to the rental place the man behind the counter said they don't have trucks and never have had them. I asked why the said they had them on the website and he said it wasn't his problem. He offered me a Chevrolet Equinox and I said that wouldn't be large enough he said " if you're not going to take the equinox then I can't help you so you need to leave." I left and called Dollar cust service, and all they said I could do is file a formal complaint on their website. Luckily National was next door and they were able to get me set up with a truck and helped out with the price of a last minute booking.

Cons: Too few attendants Tiny car; my wheels spun on the rainy road. No choice for the money I did not rent a compact, but that is what I got!

Cons: Unfriendly, lying staff Wrong car category Poor service Dirty rental car station

Cons: Shuttle pick up was slow. Every car rental shuttle came by at least 3 times before Dollar came. Had to call them.

Cons: The agent servicing our return was rude and dismissive and dragged her feet. It was one of the worst customer service experiences with a car rental ever.

Cons: Dollar did not honor its advertised AAA benefit of having another AAA driver added for free and when I told them I did not want the extra driver if there was a cost, Dollar was unable to remove the charge.

Cons: I didn't like that they told me I was getting a full size truck, then they told me I was getting a mid size, and then they gave me a full size. I went through a toll and there was a $15.00 fee.

Cons: I wasn't able to rent the vehicle from Dollar rental as I dint have a credit card and had no credit ( no good and no bad). This fact was not highlighted during my booking and caused considerable problems having to scramble for a vehicle at the last minute while stranded at the airport. I'd suggest to have this fact highlighted to prevent further complications.

Cons: not much power

Cons: They debated about which suv to give us and then the one they gave us had not been cleaned on the inside from the looks of things

Cons: 200.00 holding fee regeadless if you use credit card or debit card

Cons: Our location for pick up was not at airport as ordered & they were closed!!

Cons: Nothing.

Cons: Nothing.

Cons: Honestly, I couldn't have asked for a better experience.

Cons: expensive insurance

Cons: waited almsot an hour and the car provided was mechanically unsound- returned it and went to Avis

Cons: I've already informed them that there was a bad smell when running air through the vents.

Cons: I reserved a Silverado or comparable. Thrifty had my reservation and knew I was coming to pick up a truck. After driving an hour to pick it up the manager told me they don't have trucks at that location. I don't understand how Kayak can rent a vehicle that doesn't exist.

Cons: Was not cleaned, had dog hair covering the backseat. Brake issues had a lot of grinding Was charged more than twice after the the attendant said they would upgrade me at 'no extra cost' due to lack of inventory. They charged me an extra 20 dollars per day on a car that should have only been 14 dollars per day not including tax and fees.

Cons: Nothing.

Cons: I dropped off my car at 9:30pm, and there was no one in the office. This was frustrating and made the drop off difficult.

Cons: Nothing

Cons: The car smelled like smoke. That was the only negative thing we experienced.

Cons: $50 for prefilled gas is rediculus when the rental filled up with $15.

Cons: after checking in to the car the desk lady tried to charge me 200 dollars for insurance. i had previously bought insurance on kayak. the desk lady said that they cannot see third party insurances. good thing i was paying attention after flying all day. also i forgot to fill the gas before drop off and they changed me 50 dollars for 1/4 tank of gas. that was my own fault but still not a pleasant experience.

Cons: They tried to charge me for gas, even though the needle was past the full mark, because I didn't have a receipt, which I was never told I needed. Guess it was on the 5 page contract. The car was dirty The car was not ready when I left the counter to go pick it up. Had to wait in line to be told they hadn't washed it yet.

Cons: they did not have our car and the replacement was so bad we had after a couple of day trade in on a cargo mini van

Cons: I failed to check the gas gauge before leaving and got 34 miles down the road and had to stop and fill up the car which had only a quarter of a tank in it. Spent a half an hour on the phone going through 9 different people before the last one told me she would put in the file that I was returning the car with half a tank as we agreed. Was going to return the car 8 hours early but was running behind and called to let them know I would be about an hour late and asked if my records show the gas agreement and was told no information was in the system about this. He said he would do it. Returned the car and was told again no information was in the system. Showed my gas receipt and the manager finally fixed the problem. Will never rent from Hertz again because of this.

Cons: Taking it back (I wanted to keep it!) lol Otherwise, I really have nothing negative to say.

Cons: I had a reservation for pickup at 8am (I planned on getting there at 8:30am). I got a call at 8:04 saying they wouldn't have a car till 11:00am, but I could call other Budget locations around Raleigh and have my reservation moved. I asked them to do this calling, which they made clear they wouldn't do. I called around and couldn't find anything. I called back to ensure they would have a car at 11am. They didn't. I cancelled the reservation.

Cons: Car that was rented was not available even with advanced notice, staff was extremely unprofessional and actually rude, long wait, just a very poor experience,Ii apologize in advance for being so blunt but if this is typical business practice i would say this company is spiraling toward closure which is a shame for all those who would be affected. I pray that a positive change would happen within this company, thank you for the chance to express my concern.

Cons: Pick in downtown Raleigh wasn't ideal. It would have been easier at the airport.

Cons: Nothing

Cons: This wasn't budget's fault necessarily but the location in downtown Raleigh, NC is located inside of a hotel (which is fine), and there were not clear indicators on the outside of the building that the rental car desks were located inside.

Cons: That the location was hard to b yind

Cons: More locations with slightly later drop off hours

Cons: The car had some trash in it and was an upgrade that we had to pay for even though there was not a car waiting for us at our designated pick up time.

Cons: The Avis representative in Raleigh was one of the worst experiences I've had. He literally left the desk and I didn't know what to do with the keys or car or exactly where to leave them. They were not helpful at all on where to park the car. They really did not do anything at all and I did not get any confirmation that the car with properly taken care of from the Avis Staff in Raleigh

Cons: Dirtiest rental car I've ever seen. Interior and exterior were dirty.

Cons: Car was filthy. Didn't have time to request a different car so I eventually vacuumed car out myself. Outside was dirty as if it had been driven in a little bit of snow. Called avis 800 # to complained and only offered $20 off future rental.

Cons: Leave lots of extra time to drop a car at the Wilmington (NC) airport. You have to find a parking space, unload your belongings, walk into the airport, and wait at the rental counter. And all of that counts against your return time. If that makes you "late" to return your car, it's an extra $30-50.