4.0 OkayMay 26 2021
Pros: Staff were patient and pleasant.Cons: The car was absolutely filthy inside and out. Apparently they did not have the staff to clean it. The interior was so bad I cleaned it myself that afternoon - smell, everything was covered in accumulated grime; the steering wheel was actually sticky (cloths used to clean came out black). Rented a premium model and it was at least 3/4 years old with dents and scratches. Also it was the lowest type of model in that category. Overall I was very disappointed with Hertz as it should be a premium rental agency. Will not use again as have had far better experience with ‘lower tier’ rental agencies
4.0 OkayMay 18 2021
Pros: Not enough staff to take care of the amount of customers. Long wait when we already had a reservation. Exterior of the car already had damage and was very dirty.Cons: Cleanliness of the exterior; not having the urg to take a pic of every little scratch damage on the car.
6.0 GoodMay 14 2021
Pros: Vehicles were in great condition and staff at final destination finally made our rental satisfactory but getting there with three other rental locations was miserable!Cons: Went to airport location to rent vehicles (2 mini vans - we had 4 kids under 5 who had just flown for 4 hours) - told our rental was at a different location and would have to go back to airport and take a cab there, even though it was just 5 minutes away. Shuttle driver who was taking us back to airport told us that there had not been taxi’s at Raleigh/Durham airport for about 2 years - we would have take a Lyft. Lyft got there and took us to booked location, only to find it had been closed for over a year...it was a body shop, and the very helpful people there told us this happens all the time and that there were phone numbers listed on their now closed office door and we would have to call one of them. Called first one and they would be there in 30 minutes (30 minutes back to their shop to get cars so another hour out of our day). Called second one - said they were closer but only had one mini van. Third location was very rude, laughed and said they were not interested in helping us and to call the first location. Finally got picked up to get to rental location. Great help there - asked if these Hertz locations were independently owned (franchises) and was told no - Hertz owns them all. Asked if the location we booked through was closed why the airport location couldn’t help us and was told they could have. Great service at this rental location, she deducted our Lyft fee and got us on the road in about an hour. If it weren’t for the rental location we finally ended up at, this would have been a total disaster and Hertz would never receive my business again. KAYAK...you need to remove our initial rental location from your list of rental locations.
2.0 MediocreMay 11 2021
Pros: I requested an airport car rental, they booked my car for an off-airport location (30 mins away). I would be required to take a $60 taxi (each way) to the alternate location which would not even be open for another 2 hours (which was after the reservation time was booked for). I sat on the phone for almost 2 hours trying to get it corrected. No one was of any assistance, they just kept finger pointing at each other (Hertz & Priceline). Finally someone said they could fix it and came back to let me know that they would simply need to cancel my original reservation and just rebook a new one. That sounded reasonable, until she came back and said that my $160 reservation would now be $589!!Cons: EVERYTHING!! Be very careful when booking with hertz, they are scam artists. You may be booked off-airport without your knowledge and there is nothing on your confirmation that may even slightly indicate that.
2.0 MediocreMay 10 2021
Cons: The Hertz rental car location was closed on Saturday which left us in Raleigh with no means of transportation. Kayak should NOT advertise car rental availability at closed locations. We arrived on the date and time that was on the reservation. Please do your due diligence when offering availibility of cars that do not exist. If my cc is charged I will be reporting this as fraud. By the way we had our 82 year old mother with us which added to the extreme hardship of this situation. Also your questionnaire would not allow me to click on the choices.
4.0 OkayMay 10 2021
Pros: Sales rep was helpful.Cons: The wrong address was given to us in email for our pick up. Which resulted in a very long, painful driving around looking for hertz dealership and a bigger bill from my Uber.
2.0 MediocreMay 3 2021
Pros: One of the managers was nice post horible experience.Cons: Customer service, customer service order, lobby organization, and car cleanliness.
4.0 OkayApr 26 2021
Cons: The rental was ready when I arrived. They had to clean out the van and I was 1 hour late for leaving for my trip. In addition. The van had not been washed. There was bugs, bird poop and a lot of dust. Extremely disappointed.will not rent from the location again.
10.0 ExcellentApr 17 2021
Pros: The manager was extremely helpful and accommodating due to us not being notified that the location we were supposed to pick our car at had closed permanently without us being notified.Cons: Hertz’s phone customer service wasn’t very good. They basically said they couldn’t help us in making sure our reservation was honored. They wanted to cancel our reservation and charge us $1000 more to rent a car.
6.0 GoodApr 12 2021
Cons: Better service, clean better the cars and have son drops at the airport or pick up at the airport