Recent reviews
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- Negative
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7,2
Pros: The check in and checkout processes were the fastest ever. It was incredible.
Cons: The car was grossly dirty inside. Seats were badly stained and it smelled of old smoke.
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9,6
Pros: Staff was extremely friendly and helpful.
Cons: Honestly, I couldn't have asked for a better experience.
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10,0
Pros: Excellent rate on a last minute, walk up reservation.
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8,8
Pros: The car is clean and new and easy to drive.
Cons: I never received my itemized receipt and the price shown on my credit card statement ended up being 50+ dollars than quoted on the website and at check out. I contacted them they never gave a clear explanation
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9,2
Pros: Friendly. Helpful. Upgrade for economy price. Reminders prior. Pick up information helpful.
Cons: Nothing.
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10,0
Pros: Staff was friendly and attentive and drop off was a breeze
Cons: Nothing. An optimum experience
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9,6
Pros: Overall great experience
Cons: The Ford seats were very uncomfotable
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10,0
Cons: Customer service at Enterprise in Raleigh is EXCEPTIONAL!
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10,0
Pros: Yes!
Cons: Everything was easy and perfect
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10,0
Always a great crew at the Raleigh Hillsborough location
Pros: Close to home, easy pickup and drop off, great staff. Can't beat that!
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6,0
Pros: customer service was very good.
Cons: I did not like the fact that I was rented a car out of Raleigh, not RDU. Maybe my error, I don't know. I changed the rental to the airport and the prices were much higher, mostly taxes. When I went to correct this, I got a runaround as to who to contact? Kayak? Enterprise? Kayak did not make anything easier or cheaper. You could spend hours trying to compare rates and in the end they are all the same. In the future I will go direct to a car rental company and avoid all the middlemen.
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8,0
Great customer Service
Pros: The customer service was fantastic. From pick up to drop off, it was top notch.
Cons: That particular vehicle needed either redesign or new tires. Did not handle well in the rain at all. I could not tell if it was just the design of the vehicle or the actual tires and did not check in the rain.
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9,6
Pros: Staff was extremely friendly and helpful.
Cons: Honestly, I couldn't have asked for a better experience.
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10,0
Pros: Excellent rate on a last minute, walk up reservation.
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8,8
Pros: The car is clean and new and easy to drive.
Cons: I never received my itemized receipt and the price shown on my credit card statement ended up being 50+ dollars than quoted on the website and at check out. I contacted them they never gave a clear explanation
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9,2
Pros: Friendly. Helpful. Upgrade for economy price. Reminders prior. Pick up information helpful.
Cons: Nothing.
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10,0
Pros: Staff was friendly and attentive and drop off was a breeze
Cons: Nothing. An optimum experience
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9,6
Pros: Overall great experience
Cons: The Ford seats were very uncomfotable
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10,0
Cons: Customer service at Enterprise in Raleigh is EXCEPTIONAL!
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10,0
Pros: Yes!
Cons: Everything was easy and perfect
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10,0
Always a great crew at the Raleigh Hillsborough location
Pros: Close to home, easy pickup and drop off, great staff. Can't beat that!
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7,2
Pros: The check in and checkout processes were the fastest ever. It was incredible.
Cons: The car was grossly dirty inside. Seats were badly stained and it smelled of old smoke.
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8,0
Great customer Service
Pros: The customer service was fantastic. From pick up to drop off, it was top notch.
Cons: That particular vehicle needed either redesign or new tires. Did not handle well in the rain at all. I could not tell if it was just the design of the vehicle or the actual tires and did not check in the rain.
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