1.9 HorribleSep 9 2021
Your reservation was not received on the Enterprise branch. They had to bring a car from elsewhere. They made me a discount.
10.0 ExcellentDec 27 2019
Quick service, very friendly staffEverything is been perfect:)))
7.6 GoodOct 23 2019
The staff was very friendly and efficient both at pickup and drop off.When we picked up the car the staff person assisting us did the processing outside at the car. This would be OK in nice weather but it was raining when we picked up. Suggest that the procedure be done as much undercover as possible when weather is bad.
10.0 ExcellentJun 26 2019
Pick up was easy. Customer service was impeccable. Value for money was excellent. And the drop off was simple and quick. Will DEFINITELY use Enterprise again whenever we travel overseas.
6.0 GoodJul 19 2018
Communication issuesFriendly greetings at pick up and drop OffGross goo on drivers seat wasn't cleaned before I rented- was in a hurry so took it- rented for longer time since family member end of life- badgered day after re rent to return car-
10.0 ExcellentJun 16 2018
Heathrow Enterprise rentalIt's so easy to rent at Heathrow Enterprise- the bus picks me up on street level and drives me and my bags to the enterprise rental agency- less than a 4 minute drive AND the drivers are always personable.
8.0 ExcellentAug 14 2017
staff were helpful about getting us a bigger car that met our needs for not too much more than original pricedescription of car size we reserved didn't match what we were offered on arrival
10.0 ExcellentAug 2 2017
Excellent customer service, no wait time.Personnel were very customer focused and thier goal was to get you in the car and on your way to your destination. Return of car and transport to airport was the quickest and easiest we have experienced at any major airport.Nothing.
6.8 GoodJul 2 2017
Car condition poor and difficultThe car had 30,000 miles and was covereved in small dents and scratches. I questioned this with the rep. Who was helpful and she used a small plastic template stating only large damage is considered material. However when i rerurned the car a different rep started examining every tiny scratch with NO TEMPLATE in sight. I looked after the car and all the damage was on there. After some arguing she agreed. But i will not fo back, ill use Sixt where you get none of this rubbish and much newer cars.
6.0 GoodJun 19 2017
Required to keep the parcel cover in the carCar was in great shape, clean, and large enough to hold everyone comfortably. The Heathrow shuttle was big enough to carry us and all our bags and was ready to go when we were. Signing the rental agreement and returning went quicklyThe car we rented (Ford S-Max) had seats for 7 people. We needed six seats and planned on folding the other one down for our bags. However, the car also has a parcel cover, which is fairly long (about four feet) and goes right where the head of the back row passenger sits. I asked Enterprise if we could leave it behind in the office because it would take up too much room or be in the way. They refused to let us do that, and said it had to stay with the car. It meant the back seat passenger had this bar/ luggage cover in their lap for most of our trip. I mentioned this to the agent when returning the car, and he gave me his contact info and said he would ensure we get an upgrade if we ever rent there again.