6.0 GoodJun 17 2022
Should show the deposit for the car in case of damage which was close to 2500 dollars My card had insurance protection. The experience picking up car was not as good as dropping the car off EdSmith
10.0 ExcellentJun 9 2022
The directions given to collect the car was 6 years out of date. The named hotel had no connections to the rental company, thankful the hotel staff permitted us to call the phone number, and much appreciated after a long flight the rental company took us to their location.
2.0 MediocreJun 5 2022
Hard to locate both pick-up and drop-off locations, which in both cases were temporary trailers. "Shuttle bus" was not dedicated to their customers, but was more like public transportation, with multiple stops along the way.
2.0 MediocreJun 2 2022
You and Easirent are totally useless. You failed to provide the details of the courtesy shuttle service from the airport in your confirmation which resulted in us having to take a taxi and then walk from the wrong pick up location you provided. Then we had to wait over two hours outside the Easirent office before being able to obtain our rental car. They then argued with me about the value of the car which prevented me from being able to utilize the CDW offered by my credit card company. After taking 3 hours from leaving the airport to getting the car I was no longer in a state to prolong the agony. You provided the wrong mileage allowance in your confirmation. Easirent limit mileage to 500 miles per week for rentals over 28 days not the 100 miles per day you quoted. The car was not fully gassed, we almost ran out of fuel on the highway. They were generally very rude and unprofessional in all of their operations. We chatted with people in the 2 hour line up who confirmed that all of this was their standard procedures. They had very few cars available resulting in some renters having to wait for cars to be returned before being able to drive off. All round this was the worst rental process I have ever experienced.
2.0 MediocreMay 26 2022
Booked the rental well in advance of the rental car shortage for a cheap price. Went to collect the car and the manager was difficult and not friendly at all. He didn’t honor my personal vehicle insurance or credit card insurance and was trying to upscale me. Told him I wasn’t buying it because I was covered. Called my insurance company in the States to back me up but that didn’t work either. None of the staff was friendly and wouldn’t look at us or talk to us. The vehicle they had waiting for us in the lot had transmission/clutch problems I noticed when they put it back in the line after I told them I wasn’t going to do business with them. Called another rental company I’ve done business with before which cost me more money but no headaches. Not going back to Easirent.
2.0 MediocreMay 26 2022
My experience with Kayak, Priceline, and Easirent was not good. My goal was to rent a car for less than 48 hours beginning around noon on May 18, 2022. I was somewhat skeptical almost from the beginning, shortly after making the reservation. The website would not permit me to choose a specific time to pick up the car—only morning, afternoon, or evening. I chose afternoon for pickup and return. The website then gave me 2:00 pm for pickup and 5:00 pm for return, which is more than 48 hours. I tried to change the times on the website, but it would not let me. I would have had to cancel the reservation, and the alternative was to choose from a much higher rental fee. Therefore, I left it the way it was and decided to deal with it at time of rental. The Priceline confirmation email directed us to a hotel near Heathrow airport—the Sheraton Skyline Hotel. My wife and I paid for the airport hotel shuttle to take us to that hotel. However, when we got there, we were informed that Easirent had moved to a different hotel five or six years before. Thus my wife and I—we are senior citizens—had to make our way to the correct hotel via city busses with our luggage. This was quite an effort for us. The Easirent rental office at the Moxy, Hotel is a mobile-home type structure. My Priceline reservation for $110 was discarded, and I was presented with a contract with different terms was provided to me that included insurance and daily fees for conversion from dollars to pounds which makes no sense because we paid with a credit card. Even though I advised the Easirent employee that I would not be using the car over 48 hours, we were required to prepay for three days for 274 pounds. At car return I pointed out that I should be refunded 1/3 of the 274 pounds fee. I was initially told to contact Priceline, but another Easirent employee told me he would check on the matter and get back with me by email within a few hours. I received no email. To add insult to injury, I received a “receipt” from Priceline for the $110! I admit that I made some poor choices in continuing with this reservation, but I believe that I was the victim of a “switch and bait” process. I have rented dozens and perhaps even dozens of rental cars from airports, and I have always been treated fairly until now. I will not rent off site again whatever the cost so that I will not experience this type of situation again. Dan Corson dwcorson@msn.com +1-303-842-9975
4.0 OkayMay 25 2022
Nice staff but it took 2-hours for pickup and an hour for drop off. Hotel Hopper bus from LHR to distant pickup location cost us nearly 2-hours despite actual paperwork taking only 10-15 minutes. Then return location had been inexplicably moved causing another hour delay (and nearly missing our flight).
2.0 MediocreMay 20 2022
Wouldn’t touch them with a barge pole again. Beaten up dirty car covered in bangs and dents and staff incredibly reluctant to document all the damages to paperwork on pick up to the point I had to take 40 photos of the car to ensure I was covered and not blamed for any of these on return of the vehicle. Pretty much a money making scheme through through pressing for additional insurances and targeting additional charges at the time of return.
2.0 MediocreMay 17 2022
Booked car hire through Kayak, it appeared to be a very competitive price. Arrived at advertised pick up address to find it was no longer there and had closed 18 months ago and relocated but they had not updated their website and it shows old address. Had to get an Uber to the new address. After arriving, I was told that as I had "booked through a third party" I would need to pay £695 insurance on top of the car hire charge or I would not be able to take the car. I refused, and asked for written confirmation that this was true. The assistant could not show any evidence, and just kept saying "you booked through a third party" I left without the car, and went to Europecar and hired one cheaper there. Nowhere on Kayak or the car hire companies paperwork does it say that compulsory insurance charges will be added on top. I will never book through Kayak again, this car hire company is scamming people into paying higher charges than agreed which is illegal
2.0 MediocreMay 16 2022
You don’t get what you pay for