Car hire at London Heathrow Airport

Pros: Nothing! Stay away and help put disreputable businesses out of business!

Cons: Bait and switch. Got a price that looked great, but when I got there not only did they have an inferior car to the one I booked, that they tried to pass off, but the price they charged was over 40% higher than when I booked online. (Looking at the other reviews, I'm not the only one in this position) I walked out after confirming that they wouldn't charge me anything, and they charged me over 90 dollars (in dispute with credit card). I then went to a big name brand like I should have in the first place.

Pros: The Pickup was the worst pickup scenario I've ever seen. There's a kiosk to 'skip the line' that you can use, but you need to get in the line after anyway. We had to deposit about $1200. The pickup process took about 2 hours. The car we received wasn't the class we requested, nor clean.

Cons: Clearer indication of where to go when arriving. More staff. Working Kiosks. A real waiting area. Quicker service. Most importantly advance information on required deposits (I would never have rented from here had I known it was a $1200 USD deposit required).

Pros: The young teenager working there was probably the only person that was courteous and understanding there.

Cons: Booked car for 11am. Didn't get car until 1:45pm. Car was wall banged up and cut on tire. They said it's all good. Protested to get another car as I didn't feel safe. Returned car at 11:45amnext day to be scold by clerk who said needed to be returned by 11 and others waited for 3h for it. Scammers!

Pros: I can't think of anything.

Cons: A clean car, not waiting for an hour to, a car that had been serviced and didn't breakdown on the M4, better customer service, clearer information on using a travel credit card for accident coverage.

Pros: Terrible experience. They wanted to give us a much smaller car than we reserved and we did not fit. They wanted to charge us more than double for a bigger car. They were so rude and did not care. We had 2 small children and a disabled person with us. Money wasted. Day ruined.

Cons: Everything

Cons: Although I had checked in online in advance, all customers had to wait in the line to set up the car hire insurance. It took 45 minutes to get through the line, and the booked automatic car never came after 2 hours. The man checking customers in kept making rude comments about them.

OVERCHARGED!

Pros: The instructions for pick up on the website were helpful. The Toyota Aygo we rented was clean and adequate.

Cons: The shuttle doesn't run very often (every 30 minutes or so). The pick up process was inefficient and took a LONG time. What really got us though? The EXPENSE. We purchased $40,000 of insurance through Kayak and were still charged $172 for insurance at pick up. A vehicle we thought was $40 to rent for 2 days (quite a bargain) ended up costing over $200. That's ridiculous. I've spent less than that for an entire week in Hawaii. NOT AS ADVERTISED. Do your research and don't use Easirent!

Cons: Had to walk a mile back to my hotel!!! Counter clerk was rude

Pros: The gentleman who shuttled me from the rental spot to BHX. He was wonderful.

Cons: I was quoted £129 with taxes and everything. It was hard to find the shuttle at Heathrow, then it was a 25 minute shuttle ride from Heathrow with shuttles collecting every half hour. When I got the depot I was told it would be £297. I was with my two young boys and has been traveling for 16 hours at that point. They told me I could get back on the shuttle (coming in a half hour) and take the 25 minute shuttle back and find a different rental. Essentially, I was stranded. This is the worst company I have ever employed the services of, EVER. It was a true bait and switch. Oh, and then they only had manual transmission after I rented an automatic. Not only will I never use Easirent again, I will never book a car through Kayak again. There was absolutely no mention of obligatory additional insurance in the fine print. I was thoroughly ripped off.

Patience

Pros: It was a great car

Cons: The short line took tong. I had three in front of me and waited over an hour to get my car.

You get what you paid for

Pros: Low price.

Cons: Pickup is not by shuttle: its a Hoppa bus with up 30min wait, and 20min route around many hotels. Credit card hold excessive at 1250 GBP, and very hard sell on the CDW/LDW option. Older vehicle with several unrepaired scratches and 22000+ miles.

You demanded a surprise mandatory liability insurance charge

Cons: Bus ride wait at Heathrow 30 mins plus in cold rain Undisclosed mandatory liability charge which I am contesting

Truly don't know how much I paid in the end

Pros: Cheap'ish

Cons: Feels like the people are running a scam and then will charge much more later, and they charged credit card 3 times and that's after being fully paid; who knows what will stay on.

You get what you pay for

Pros: Ease of drop off. Price of car

Cons: Check in staff. They were salesmen and did not seem trustworthy. They seemed to be manipulating customers. Many people in line left and did not rent. Be an informed consumer and know your coverage from your own car insurance and credit card. Not sure if I would use again. We got a smaller car then paid for because"we have no other automatics" It was a very long wait time to check in. Have a credit card not a debit card. Just not worth the stress

Easirent is a nightmare to deal with!

Pros: I wish I could think of something to write for this category.

Cons: Easirent didn't give me a Volvo luxury wagon like I booked on-line... instead got a Nissan X Trail for a higher price! They never put the vehicle or fuel details, etc. on the rental agreement, and there was NO indication inside or outside the vehicle of what fuel type to use. Even though I purchased FULL insurance, they wouldn't help me when I called to inform them of my need for roadside assistance... had to pay for services myself! When I contacted them for reimbursement of services, they won't respond to acknowledge my complaint. Easirent is the WORST rental company I've ever dealt with. I would NEVER recommend Easirent to anyone! All they care about is getting your money... there is NO customer service! I'm hoping Kayak can intervene somehow and advocate for me.

Pros: The price was good

Cons: The location and the attitude of the staff

Low-end, borderline rip-off agency

Cons: Miles from Heathrow airport with no shuttle Stated rate is not that actual rate they charge - they add mandatory insurance Process takes ~1.5 hours to get out of there with a car No one appears to know what they are doing

Pros: Our car was clean and easonably priced. Easirent has extended hours so drop off was quick.

Cons: Picking up the car was a bad experience. The office is understaffed and the employees have no sense of urgency. Additionally, they repeatedly attempted to upsell us on various products that were unneeded.

Overbooked cars, waited over 2 hours

Pros: Car was comfortable.

Cons: They did not have the full size, 5 bag capacity sedan, which we needed, and booked for a reason They tried to give us a smaller sedan, bags wouldn't fit. Tried to give us an SUV, they pulled it up, then said nope, it's over miles. Tried to give us a truck with a camper shell. Um, no. Ended up with a station wagon, without a functioning parking brake. Got zero explanation of how vehicles are very different in the U.K. Than at home. Then they tried to say upon return that we scraped the side of the car, when we pointed it out at the pick up. In top of it all, we had purchased insurance on the car, it was not disclosed that you had to buy theirs in addition to it.

WORST RENTAL EXPERIENCE I'VE EVER HAD

Pros: Absolutely nothing

Cons: From beginning to end, this rental was terrible. When picking up, the clerk required that I purchase their third party insurance for 13£/day. I tried to decline the coverage since my credit card offers car rental insurance. No where on the rental agreement or on their website was this required purchase listed. The clerk told me he would refuse to release the car to me without purchasing this useless insurance. After paying, we were given a car that was extremely dirty. This I could have overlooked if the service hadn't been so bad. Next issue--the back license plate fell off. Since it wasn't bolted on to begin with, we considered it a maintenance issue. Easirent insisted it was stolen and charged us 90£. A heated argument ensued, with a visit to the manager's office, where he told us our credit card insurance would cover the charge (NOT the required 13£/day policy they sold me). We paid it, claimed it. Claim was denied because the credit card company contends that we purchased insurance from the rental company. This company has serious customer service issues. I would definitely recommend choosing someone else. I know I will.

Don't rent if it seems to good to be true , it usu

Pros: Nothing

Cons: The trip around to all the other hotels before getting to the rental location. The "shuttle" to the rental location. The extra charges to drive the car away. 1200 dollars plus. Don't rent from these people, it's a complete con.