Hotels near London Heathrow Airport

Pros: Hotel was situated great if you need to over night for a flight from terminal 5. Deborah looked after me at reception and she was a asset to the company she works for. And had great eyes! 🙂

Cons: Only downside was there was hairs on the towels which I found when I checked into the room. The £169 per night was a bit extravagant as well.

Pros: Staff friendly and helpful

Cons: Damage bond not refunded at checkout. I had to request several days later

Pros: Everything was excellent and the staff were very polite, friendly and professional. The bed is the most comfortable I have ever slept in.

Cons: Nothing

Pros: Room service was amazing. We were able to attach a PS4 to the TV in the room, which was nice so that my son was able to play with it. Also direct connection to the terminal was nice.

Cons: Nothing really.

Pros: Nice room otherwise. Staff helpful.

Cons: The barhroom TV sound seized up and blasting out a shopping channel. The whole room needed electrically reset. Power off power on. This was around midnight after checking in and I only had the room until 5.30 am. £139.00 not good value. They also need signs directing to the hotel from arrivals. I did not see any but may have missed them.

Pros: Location and efficiency of staff

Cons: Room service only (government rules unfortunately) but some items not available on menu

Pros: Gym and Spa was excellent. Obviously easy for plane flights just a gentle stroll, but it worked well for an event in central London also. Caught the last Heathrow Express train at 11.25 in my room by 11.55.

Pros: The room, the bed and the bathroom were all comfortable and to expectations.

Cons: We had flown in from Hong Kong and were transiting overnight at Heathrow with an 8.20am departure the next morning. After check in at approximately 7.15pm, we stopped by the restaurant to make a dinner reservation for 7.45pm. Even though we could see that the restaurant has many empty tables, we were curtly advised by the restaurant staff that the earliest we could book would be 8.30pm. Given we were traveling with young children and we were all tired after our flights, we elected to go for room service. We ordered room service of 2 burgers, 1 kids fish and chips and 1 kids chicken and chips at 7.45pm. We were advised to allow 40 minutes (for a meal that would take 10 minutes to prepare). After waiting 45 minutes, we called to enquire of the status of our meal. We were told it would be another 15 minutes. They hastily cooked our meal and it arrived at 8.50pm. The children were mostly asleep by this stage and we were no longer interested either. The Pinot Noir was undrinkable. Staff were apologetic. We were not charged for our dinner. The whole experience gave the impression that the hotel trades on its location as the only hotel located at terminal 5.

Pros: Room was super clean and bed very comfortable. We checked in early and our room was not yet ready, but they were kind enough to give us a different room which was a kind of a downgrade, but we gladly accepted it as all we wanted was to go to sleep, after a night flight.

Cons: This comment is for Travelocity’s attention: the hotel would not recognize my Accor Hotel membership and would not credit my Accor account for this stay. Neither were they willing to give us access to the Club which is a courtesy they normally give Accor members. All of this was because we did not book directly with Accor, rather through Travelocity. We understand that this is Accor’s policy and not Travelocity’s fault, but, if you want to keep us as customer, can’t you work with the hotel chain to remedy this shortcoming?

Cons: Keep up the good work

Pros: Ideal for early morning flight from Heathrow Terminal 5. Did not use it but BA check-in & bag drop would be very convenient if travelling with hold baggage.

Cons: Not a lot!

Pros: Breakfast was great and had plenty of options for gluten free and dairy free.

Cons: Entertainment facilities

Pros: upgraded. large king room. easy parkinf

Cons: location

Pros: Sofitel is not a cheap option, but after a long haul flight it’s great to have the hotel right at the terminal. Fabulous breakfast and great soundproofing sets you up ready for the next leg of your travels.

Cons: My case was delayed so I would have liked extra touches expected in a higher end hotel. A bathrobe and toothbrush, comb and hair conditioner would have been nice. Also we were made to queue on checking in as we got stuck behind a plane full of people whose flight had been cancelled. We had a confirmed booking so it would have been appreciated if we could have checked straight in. Staff very friendly and helpful at reception and concierge the following day. I think we were unlucky with a bad patch at check in.

Pros: Excels at the two things you need most from a hotel:comfy beds with top quality duvets and pillows, and a roomy, hot powerful shower.

Cons: Decor was bland and unimaginative. While the restaurant was excellent, it didn’t justify the silly price it charged.

Pros: This is such a great hotel. I would recommend it to anyone for any occasion. As soon as we arrived the staff helped with our bags and we even got an upgrade to a king sized bed. The room was very clean and accommodating.

Pros: Convenient location with the tube just a stone's throw away. Staff are really polite. Place is clean.

Pros: Bes linens and bed comfort were excellent and quality towels

Cons: the fact they charge for WiFi after I checked out without even mentioning it to me at check in time.

Cons: As a Le Club Accor member I have stayed at numerous Sofitel's across the world. The staff at Heathrow Sofitel were uninformed for a airport hotel and the service was substandard. Although the bed was very comfortable the room lights randomly turned on in the middle of the night, in both rooms waking us. The tv's did not work due to flat batteries in the remotes and the expected niceties for this brand of hotel and at this cost such as a bottle of water didn't exist. Overall the location was convenient but I'm not sure we would stay again. Regards Brenda partridge

Cons: for the second consecutive time my reservation had been mishandled

Pros: The proximity to Heathrow Terminal 5 was excellent and it was very easy to find when exiting baggage claim. Comfortable bed.

Cons: Room had no amenities that are necessary for turnover travellers such as a mini-bar for easy refreshments and iron and ironing board. Those are really two items that I need at my fingertips when I'm doing a quick layover with late arrival and early departure. Really poor for a hotel that claims 5 stars. They should understand the needs of their guests. Some of the new and innovative airport hotels could definitely challenge the Sofitel.

Pros: If it wasn't connected to terminal 5, it would have gone bankrupt .

Cons: Expensive , rude staff. Slow internet and very bad service.

Pros: It was located next to the terminal 5. If you have a early flight, or in case there is any sudden change of your flight schedule, this hotel would be a best choice. Additionally, the breakfast is quite impressive if ever you have a time to eat in their "buffet-style" restaurant before you leave.

Cons: The staff was very rude, especially when they are pointed out that they made a mistake in billing by over-charging their guest. Instead of apology, I was just given a rude / unprofessional gesture and comments as if they did not do anything wrong.

Cons: I was told the restaurant was still open for dinner which it was not nor was there a bar I had to with no notice order food to be delivered to the hotel lobby, with two children on my own this was unacceptable and the opposite of what I was trying to achieve by staying in a hotel before a long haul flight, I was disgusted with the wrong information and lack of assistance. The rooms temperature control wasn’t up to me, there was a horribly loud fan in the bathroom I booked a family room and was given a normal room with two double beds the hotel didn’t even know I’d paid ahead of time for breakfast. All in all I will not return because of these issues with hotel response to emails being wrong and lack of communication or care from booking.com

Pros: It was very close to Heathrow, which is what we were there for. The room was very quiet.

Cons: The £12 parking fee seemed a little excessive considering we were there only 8 hours. The staff were very offhand.

Cons: I don't like we had to pay £12 for parking, never had to pay at any other premium inn before

Pros: Breakfast was good but because of corona restriction order was coming bit cold. I stayed in premier inn before breakfast standard was lot better before, I put it down to corona pandemic

Cons: Buffet breakfast was better than ordering and waiting

Pros: Breakfast excellent. Location good. Overall everything I needed at a good price. Great value for money.

Cons: Nothing really.

Pros: Location, staff and breakfast.

Cons: Room was very cold and couldn't seem to warm up with the room heating system. At the end I turned it off.

Pros: Can always count on Premier Inn for a standardized room.

Cons: The sofa/bed was removed and a chair replaced it. The room looked bare and was less comfortable. Their wasn’t a Place of put luggage.

Pros: Consistency in service, Costa open 24 hours, location, tea and coffee in the room.

Pros: Good venue, excellent food and lounge facilities

Cons: No cover way to catch Hoppa bus

Cons: took a while to get a toilet roll to my room after asking politely.

Pros: Close to where I needed, everything we needed, and nothing we didn't. Excellent rate for a very comfortable room.

Pros: Premier inn provides an excellent breakfast buffet at a very affordable price and a very welcoming staff throughout the hotel.I will use the services of premier inn hotels again.I also had a very enjoyable stay at the premier inn at Gatwick airport recently

Cons: Very good value for money

Pros: The room was nice and clean. The lobby area had a great bar and restaurant. Excellent quality.

Pros: The quiet comfortable bedroom. The beds really are very comfortable. The staff were pleasant and welcoming.

Cons: The restaurant was convenient and does a very good breakfast but the evening meal was a bit disappointing.

Pros: Vicinity to the airport

Cons: Rooms were smaller than expected.

Pros: The staff are so friendly, helpful, nothing too much trouble. Hand gels everywhere, all rules and regs for covid clearly posted and understandable.

Cons: The room could have been a little cleaner but I had wipes and was sanitizing everything if it looked clean or not. Some surfaces had visible marks

Pros: Close to terminal 2

Cons: Cold hotel in lobby corridors and in particular the room

Pros: Excellent facilities regarding food - order and collect and then eat in bedrooms. All COVID safe.

Cons: The plastic cutlery was poor quality. I broke forks with very little pressure.

Pros: Excellent room excellent staff food very good under the situation were in

Cons: Nothing at all excellent

Pros: We love staying here for long weekends as my husband is an avid plane spotter and the view is amazing. The room is large with fridge and unlike many hotels there are 2 comfortable chairs.

Cons: Nothing

Pros: Great Breakfast, friendly staff

Pros: Comfortable bed, clean room, great executive lounge.

Cons: No breakfast available during stay, room corridors smelt musty.

Cons: Transportation from the airport at night too sketchy, not on time, not following timetable

Cons: We had a medical emergency forcing us to cancel stay with about 24 hours notice. Agent conceded system would not let them cancel full cost, but perhaps manager would. Manager was not in until Monday. Didn’t hear back. (Will change score if he messages me and explains my account was refunded.)

Pros: Staff were great. Buffet was good value and tasty.

Cons: Charged for drinks we did not have. Concierge was not around when we wanted our bags. Shuttle bus to airport. Not easy to get to the bus stop from hotel.

Pros: Despite its proximity to Heathrow, the room was very quiet as well as being clean, well air conditioned, and large by European standards.

Cons: Enjoyed the short stay before our flight.

Pros: Breakfast was awesome

Cons: Drink and food service was very slow and unorganized in the hotel bar.

Pros: We arrived late, 8:30 at night, and needed to print out our boarding passes. We had some trouble accessing the information but the concierge was patient and helped us get the passes printed. The morning breakfast was great. Finally, we needed something mailed and they agreed to do that too. So great service, great locations.

Cons: I had a package delivery to the hotel no one was there to received and I missed my package I returned home with out and probabaly will lose my money that I expended

Pros: Close to the airport. Nice comfortable rooms. Executive lounge. Buffet breakfast not

Cons: Not kids friendly. No swimming pool. I am gold elite member several time requested front desk staff that I am entitled to enhanced speed internet but they never hot permission for it. Their generic WiFi was really slow. Although, I was on holidays with my family but I was working and it was difficult to download any attachment

Pros: Extremely pleasant and helpful staff both at front desk and concierge. Tasty restaurant with fast attentive service. Super comfy bed and nice updated bathrooms!!!

Pros: Quite up to date

Cons: Small room

Pros: Room was beautifully clean and the bed comfortable.

Cons: The queue to check in was too long, the phone in my room didn't work and the airport transfer that I was assured would be available in 5 minutes took 25 making me late for my meeting.

Pros: Room is Comfortable and modern. Lobby and pub/bar very spacious and comfortable.

Cons: Endless corridors and small rooms for such a huge hotel.

Pros: Big lounge, helpful front desk service. Discounted pricing relative to other hotels in the area. Outside decor and current renovations give very poor first impressions. Room was typ Marriott-type accommodations. I'd recommend spending the extra $10+ to stay elsewhere if possible, but would consider again at same price range when renovations are complete.

Pros: Location

Cons: Hotel currently going through refurbishment

Pros: Location

Cons: State of repair/decor. Food---terrible !!! Seemed cheap for a Marriott --now understand why.

Pros: Location Service in the restaurant was very efficient and friendly

Cons: We were not informed that the hotel is going through a TOTAL renovation. We were initially placed in a recently finished room. After a real ordeal to get there, we found out that our room reeked of chemicals (gave us a headache within 5 minutes and watery eyes), still had some construction debris and the bathroom door handle was not installed. Had to carry all our luggage back and had to be moved to a different room.

Pros: Location, lounge

Cons: 1.the hotel could not find my kayak reservation so I am Not sure that I paid the kayak rate, in fact there is a good chance but I was charged twice and I'll have to find some way to reconcile this. For some reason the kayak reservations were not acceptable for their confirmation numbering system, the staff acted like they never seen a kayak reservation. 2.none of the hotel had internet access whatsoever it was down all night. Only one staff was manning the concierge desk and with the internet down the line was very long, yet it seems like the staff didn't put 2&2 together....perhaps you should increase the number of people at the concierge desk when the internet is down. At times the concierge would just just disappear I think probably hoping people would just disappear as well. Myself and another guest helped ourselves to the concierge desk computer print out our boarding passes for flights. 3. the entire hotel smelled like smoke despite the non smoking room. 4. the television didn't work in the hotel room and looked quite dated even at the kayak rated this hotel is not worth the money

Pros: Location

Cons: This hotel is old and not very clean. I am surprised that Marriott has let this hotel go this far in dis-repair. Not worth 200 USD a night.

Pros: Proximity to airport Ability to earn Marriott points

Cons: The hotel was old and in desperate need of an update.

Pros: Staff helpful; good comfortable basic facilities during covid.

Cons: Access to hotel very restricted during T4 closure; walkway closed, no trains to T4. Bus to local stop 5 minute walk away, a big problem with luggage.

Pros: Basic - would have preferred to be advised before I made the booking that breakfast was only a takeaway

Cons: The empty feel to the hotel

Pros: Location convenient for my purposes.

Cons: Very misleading listing on booking.com. I will be making a formal written complaint to the CEO.

Pros: When I asked to move from my extremely dark room facing the restaurant, the staff obliged.

Cons: Everything in the room - dark and dingy, I absolutely would never have thought a Hilton would be like this.

Pros: You’re staff are absolutely amazing. They deserve more credit than I can give! Extremely helpful, kind and attentive.

Cons: Nothing it was perfect

Pros: Onl

Cons: Sent a email Purley lied about the room

Pros: A newer hotel, quite contemporary without being shocking. Nice room reminiscent somewhat of IKEA. We stayed overnight between two 10+ hour international flights; I’d do it again in a heartbeat. Great staff!

Cons: The hotel is about a half-mile walk through a metal tube from Heathrow Terminal 4; it might be a challenge for someone with impaired mobility.

Pros: clean modern rooms, excellent service

Pros: Proximity to the airport was just what we needed before an early morning flight. Very friendly staff, a comfortable welcoming room and the choice of 3 eating places within the hotel made for a very pleasant stay.

Cons: Nothing worth putting into words.

Pros: This was a very short stay, got in about 9pm and left at 6am. It was perfectly serviceable and comparably priced hotel. Comfortable beds, quiet, average breakfast buffet.

Cons: My only complaint is that the website doesnt make it clear how far away from the majority of the airport it is. Heathrow is a *giant* airport. If youre not used to these or you've never been to LHR, plan extra time & expect to walk much more than you'd expect. I was traveling with my elderly father & booked this hotel because it was "close and convenient" and he didnt want to take the tube to a hotel. We came in via Terminal 3, and it was a good 30 minute hike (inc inter-airport shuttle). We didnt realize you could call for a cart from Terminal 4 to the hotel lobby & my dad had a lot of trouble walking the distance. The clerk at the hotel told us to plan 30-45 minutes to walk back to Term 3 in the morning, or 10 minutes via cab (20 pounds for a cab, 10 for an uber). The sad thing was, I specifically confirmed the hotel I had originally planned was only a 30 minute tube ride and 3 minute walk away from the stop, so joke was on my dad. Also, room service is quite expensive (which may be the case with all Hiltons or London hotels). Worked out to be about $60 for 2 hamburgers/fries and a cokes.

Pros: The front desk staff was incredible and accommodating to all of our needs. Rooms were very nice and everything worked perfectly well, very convenient it is right next to Heathrow.

Pros: Clean

Cons: Room wouldn't get warm. Bed hard as a rock. Shower gets water all over bathroom floor - no shower curtain, just some useless glass that covered about 1/3 of opening. Parking too expensive. Will never recommend this hotel or ever stay there again. Two thumbs down Hilton!

Pros: Convienience for early departure and easy walk to the Heatheow Express. Very clean, modern and comfortable.

Pros: Very impressed by the staff, who did everything to make my stay a pleasant one. Outstanding breakfast.

Cons: The Heathrow Hilton advertises itself as being on the airport campus. Well, only just: and after a long walk from terminal 2 to terminal 3 to take the Heathrow Express to terminal 4, followed by another long walk to the hotel, one might be forgiven for wondering if an off-campus hotel might not have been easier and more convenient to reach. It took me at least a half hour, bags in hand, to stagger from the Customs Hall to the hotel. Be aware!

Pros: Location and breakfast

Cons: Room was in serious need of updating Kind of disappointing for Hilton. I was informed that some sections of the hotel have been renovated. Overall I'll rather pay a little extra and stay at the sofitel in Terminal 5.

Pros: The room was clean and like most other airport hotels.

Cons: The hotel is located a long ways from the international terminal which in itself isn't bad. The only way to get to the hotel though is to take a 14 dollar (round trip) bus from the terminal to the hotel. The bus only takes British pounds and doesn't take a credit card. This is the only major airport I think I've ever been to without hotel courtesy shuttles. Very disappointed with my 45 minute, 14 dollar commute to a hotel that's advertised as an airport hotel. The hotel also charges 20 dollars a day for internet. It's hard to believe the Motel 6 doesn't charge for internet and places like the Hilton still do.

Pros: Great staff, thorough and attentive. Very good if flying out of T4.

Pros: We were given a newly refurbished room. The food in the two restaurants we dined was great. We did not dine at the Oriental restaurants.

Cons: Everything a bit pricey. Listed as having an airport shuttle, however that is only to terminal 5. You must walk a long distance and take a train to get to other terminals. Hotel Shouldn't be listed as having a shuttle.

Pros: bed was very comfortable nice clean sheets , room was freezing cold heating fan so so noisy you couldnt turn it on so they bought a plug in heater which was filthy the room was very old fashioned .breakfast my tea spilt all over the breakfast couldnt eat it. was very disspointing.

Cons: food

Pros: Great service and simple check-in. Location is great, the staff were very helpful.

Cons: Room was a little old and weathered, could do with a spring clean.

Pros: Very comfortable bed

Cons: No soap in the bathroom???

Pros: Property was thoroughly clean. The staff, namely Sekura provided an excellent and professional service throughout my stay. Would definitely go back!

Pros: Clean, tidy, friendly staff

Cons: Parking is a little expensive

Pros: Great location next to the covid test site. Friendly staff

Cons: I asked the virtual assistant if the gym and lounge was open and it said yes, but in fact they were both closed.

Pros: Everything

Cons: Noise in lobby from event in hotel was too loud. Made hearing staff at check in difficult.

Pros: Beautiful lobby, super nice staff, Awesome bar and both an Indian and steak and lobster restaurant at the hotel. Tons of outlets, including USB outlets for ease. Seems brand spanking new.

Cons: Nada

Pros: Quiet

Cons: Needed update

Pros: Rooms are good quiet clean value for the money. The restaurants, particularly the bar, could really use improvement. Food not very good.

Cons: Bar food has gone downhill over the last few years. Used to be better.

Pros: The bathroom, location, and the airport shuttle.

Cons: Several of their staff were not professional and rude (to be fair, some were good). The fire alarm kept going off and kept waking me up in the middle of the night because somebody was smoking in another room.

Pros: Location was great. Close to airport and easy access to London underground for travel into London.

Pros: I need back my $

Cons: Back $ pls

Pros: Very good

Pros: High quality bedding

Cons: Room was next to ground floor lifts, very noisy at night

Pros: The atmosphere and the staff were really helpful and really friendly throughout our stay, they made us feel welcome from the moment we checked in. The interactive text help service is. A really good idea and helps when you have those little questions you need an answer too.

Cons: I didn't like that the bath wasn't clean, there were hairs in it and dirty marks on the sides of the bath.

Pros: Initial receptionist was very friendly and efficient with check in.

Cons: Concierge failed to tell us about the free double decker bus to airport. Another worker told us.

Pros: The hotel is close to the airport and is therefore positioned for a last-day stay in the UK. As others have mentioned, the hotel is distinctive and, within the parameters of a franchise hotel, classy. After days of staying in serviceable but well-worn B&Bs, this was a real treat. A tip on transfers to/from Heathrow: while the Hotel Hoppa serves the Ren. Blu,, so do public busses, which are, at that point, free (the Hoppa is not). The London busses depart from the central bus facility at Heathrow, ideal for domestic arrivals. The Hoppa can take you to Terminal 2, convenient for US flights. We used this combo and saved a whole lot of walking with luggage.

Cons: Like many hotels of its size, the Ren. Blu. schedules large events (there were two huge wedding receptions while we were there). If you don't like masses of people in the public spaces around the lobby, you might be furstrated. I have to say, though, that, once upstairs, the revelers were invisible and inaudible.

Pros: Overall very nice hotel with good rooms, helpful staff, and restaurant options.

Cons: It is a little far from central London and took about an hour on the tube to get to the attractions.

Cons: I booked a room four days in advanced and upon my arrival I was refused to stay in the hotel. I was told that they do not have vacant rooms. I was sent to another hotel instead. The Radisson Blue did not provide any explanation or advance notice. They told me that the manager would contact me to provide explanation and discuss compensation. It's been a week, but nobody has contacted me so far. I consider it unacceptable to turn away customers in this manner, without any advance notice or explanation, especially by the hotel that praises itself with excellent hospitality experience. I will not consider staying in this hotel again.

Pros: Clean, luxurious, spacious room. Quiet calm. Good, reasonably- priced room service. Friendly and helpful staff. Efficient service.

Cons: The "hotel hoppa" bus was crowded and I waited a long time for it at terminal 2. It was a heavy-travel day, and not the hotel's fault, though certainly they could influence the service. Additional buses on days like Easter Monday would be a big help.

Pros: Staff was good and helpful but they did not pay attention to who was next in line. We were waiting well before a customer who did not wait their turn.

Cons: There was a lot of fan noise in the room and it made it difficult to sleep when I woke up in the middle of the night. We also had issues getting the free shuttle and when asked on getting back to the airport we were first told about the shuttle that cost 4 pounds 50 when by simply crossing the street we were able to get a free shuttle back to the airport. Since the hotels no longer run free shuttles they should provide their customers with clear instructions on how to get the shuttles from various terminals and the costs.

Pros: Perfect location for Heathrow

Cons: Nothing. This is a good value hotel. Good parking. Easy access. Clean. Covid friendly and safe

Pros: Due to Covid the experience was a little different but to be expected.

Cons: The staff could have been a little more welcoming and helpful.

Pros: Good bed

Cons: N/a

Pros: Close to Heathrow and very comfortable. Excellent meal deal and staff very professional and polite

Cons: Nothing

Pros: Comfy and good food

Cons: All fine

Pros: Excellent Hotel, excellent service and friendly staffs! Thank you very much!

Pros: Usual clean Premier Inn bedroom and bathroom. Great price. Taxi to Heathrow circa £12 to £20 depending on terminal

Cons: Restaurant service was slow and food average

Pros: Nearness to the airport, great views from the room, nice comfortable beds and great use of space. Airport shuttle bus from outside the hotel runs every half our. Other restaurants available nearby. Great location for sure. The staffs are great. Very helpful.

Cons: Free breakfast or free dinner could have been nice. Just kidding. Nothing really. It was perfect for the night. I can't think of anything I didn't like about this hotel.

Pros: Always a pleasure staying here - easy car parking, great service and a clean room with a decent shower. Couldn't wish for much more.

Cons: Nothing - just stayed on night on business.

Cons: The hotel was crazy huge but not in a good way. Like, I felt like I was in a Hotel California or something. Maybe a few maps in the many hallways, corridors amd wings of the hotel would have been helpful

Pros: The room was clean, comfortable but was not supplied hand towels for sink or cloth for body. The towel supply was disappointing. The blankets and bed were very comfortable

Cons: Lodging price was very reasonable but the bar prices seemed high and the 12% added gratitude charge was annoying since the rest of the country 10% was acceptable Was surprised that the Hoppa took so long snd that a taxi was £18 to the airport

Pros: Close to the airport With bus transportation

Pros: We always enjoying staying at this hotel but the refurbished rooms are amazing, the beds are lovely. Hassan took care of everything, a credit to the hotel.

Cons: Nothing.

Pros: Good quiet room

Pros: Liked the convenience of location.

Cons: No heat and bathroom needs to be updated.

Pros: Great staff, clean and modern facility, perfect for what it is. If you have a trip in or out of LHR this is a great place to spend the night. I'm happy with the Leonardo brand and have found them to be consistently good in the multiple properties I've stayed at.

Pros: Easy to book and although tight on space it had good facilities and the bed was very comfortable being in the airport there was no hassles with taxis from hotels etc

Cons: for bigger people it is a little short on elbow room

Pros: cleanliness, friendly staff

Cons: a bit of a hike to the room, lifts too small

Cons: I have no complaints.

Pros: The location, steps to metro, kind and efficient staff, great breakfast, and comfortable accommodations were all a hit with us!!! We decided to stay there again when we return from Paris in a few days!! Copenhagen is great and the Park Inn just heightened our experience.

Cons: NA

Pros: - Easy Check In - Attentive Staff - Best Hotel Food I've Ever Had - Comfortable Room Overall if you want a hotel that's close to the airport, this is a comfortable place.

Cons: - This could be a positive for some... but it was too close to the airport. Wasn't much to see around the hotel. - Shower head was broken, but still usable.

Pros: Nice room, decent breakfast in bed.

Cons: VERY loud party in lobby reverberated through hotel until 1am. That was a bummer. Internet was mediocre at best.

Pros: Excellent

Pros: The staff were very polite and attentive.

Cons: The parking charge was a surprise!

Pros: How comfortable the bed was!

Cons: Everything was perfect

Pros: The hotel itself was very nice room was clean and had everything you needed. Staff were very polite and always willing to help you with anything you needed.

Cons: Well the beds was so hard not comfy at all I never slept well .and breakfast needs improvement not good at all.

Pros: Member lounge and lobby

Cons: Rooms and hallwsys are dated. Hard to roll luggage on carpet

Pros: Very comfortable rooms, suitable for work and rest, excellent facilities, good food, the gym and pool was an extra added joy!

Cons: Would have preferred a small fridge in the room instead of a tiller.

Pros: Location is close to the airport and very nice inside. Did not try the restaurant as there is a really nice pub just around the corner. Better value for the money and the food is good.

Cons: A la carte pricing for everything. Feel like they will nickel and dime you if you are not paying attention.

Pros: Poor breakfast option - I usually book premier inn which is cheaper - but due to covid they stopped breakfast so I tried Ibis as it provided breakfast. However 2 small pre packages croissants, packet porridge and carton of orange juice with bruised apples was more than disappointing. The room was also very small and bed very hard. Also as the parking cost an additional £12 this ended up more expensive than other hotel options with free parking for guests which have nicer and larger rooms.

Cons: See above

Pros: Price,staff,location

Cons: Big thank to the staff for the organization!

Pros: Jonathan was a great staff member that was helpful and very clear with his instructions. He sounded kind and someone that definitely cared for the guests that were staying there.

Cons: The air conditioning in the room did not work very well. One part of the room was warm and the other cool.

Pros: Location

Cons: Na

Pros: We enjoyed the stay thanks to the comfort and cleanliness of the room.

Cons: It is quite small, especially when there is only a narrow gap between the beds. There should be a mini-fridge if possible.

Pros: The rooms were very quiet. You could take free public transport to this hotel and walk about half a block.

Cons: Softer towels, soap not liquid soap, decaff. coffee. Good value doe money.

Pros: Great service, friendly staff.

Cons: Pillows were very hard.

Pros: Clean and tidy. Everything needed is present. Tea and instant coffee in the room. Nice bar in the lobby. Cosy and comfortable

Cons: Staff the restaurant room is not good service and in room is not water bottle

Pros: We expected a cheap budget hotel, but were thrilled at the quality of the establishment, modern quality decor and better than many hotels of a superior nature. Very comfortable and well appointed rooms. Staff were very friendly and efficient, highly recommended.

Cons: nothing to be negative about. First class service.

Pros: We asked for 2 rooms facing the airport and we got them on the 4th floor. Great view of the taxi way from the window. Rooms spacious and clean and very comfortable.

Cons: My mate struggled to sleep in his bed and we advised reception on checkout. We were not aware that you can request a softer bed.

Cons: Requested early morning call, never received as result had to rush to airport and very lucky not to miss flight, very stressful morning!

Pros: Near airport. Free public bus vicinance or cheap bus in the front. Nice room!

Cons: Check in after 2pm

Pros: Clean, comfortable, no-frills but none needed. All the amenities necessary for a good night's sleep: comfy bed, hot shower, tasty breakfast. The Hotel Hoppa bus was easy transport from the airport and back again.

Pros: Buses to and from the airport run often and drop you right at the hotel. And one of the best prices you'all find for a "nice" hotel.

Cons: Airport shuttle would be nice...but understandable for the price.

Cons: Tiny rooms, feels like you're on a cheap cruise ship. You can hear the guests next door, upstairs and below. Need to sleep? Find another hotel

Pros: Close to the airport.

Cons: Tiny, cramped, gloomy rooms. Terrible shower. Breakfast buffet was out of almost everything.

Pros: Location was good

Cons: No shuttle service to airport terminal, they suggested city bus. Paid extra to get taxi to/FTI. The airport. This increased cost by 20%.

Pros: The hotel is dirty

Pros: Cozy and comfortable bed

Cons: They don't offer you basic amenities like toothpaste like other hotels. You have to buy your own!

Pros: Location was great, clean and functional. Great value.

Cons: It was a 5 minute walk from Marriott coming on free 423 from terminal 5. Going back, free bus was only 2 minute walk.

Pros: Very comfortable bed Room desk pretty small and cramped Quiet hotel (mostly) Good buffet breakfast at an adequate price Best price of all airport hotels

Cons: Farthest from the airport, at the end of the free Heathrow bus zone Restaurant portions are small and the food pretty average for the price Slow wireless internet, more so at peak times

Pros: Easy check in and easy check out.

Cons: Staff wasn't as friendly as I was expecting.

Pros: Front desk staff were exceptional, wonderful and very friendly. They took their time to attend to customers. The environment was kept neat and friendly.

Cons: The only thing I did not like was the receiption given at your restaurant - it took them long time to attend to me and they failed to provide me required services that I paid for - I noticed that all people that came after me were seated on time and immediately given a basket of bread - I was not given any basket - I mensioned it to the cashier while paying - then trying to bring it to my room - which I let her know that it was too late for that. Please train your staff to be sensitive to all diverse groups that comes to your restaurant. Life is short - we are all equre in the present of God - our maker!

Pros: Everything was clean and welcoming. The staff was friendly and the room was nice. I was able to sleep well.

Cons: Bathroom was a little awkward but ok

Pros: Close to the airport but still farther than most on hotel row.

Cons: It's iBis so what do you expect. Some guy who worked there barged into our room and demanded that we unplug our things because he was turning off the electricity on the floor. He literally came into our hotel when we were in bed. They out us in the first floor do to the fact that there was construction on the 3rd floor. The toilet didn't work. The shiwer plugged up and wouldn't drain. We woke up at 5 in the morning to no power whatsoever. After my shower in a plugged up tub I was ready to leave.

Cons: i had to call the reception several times, before someone pick up .. but when they pick up, they are very helpful

Pros: Comfortable bed

Cons: Baths are quite small

Pros: Location, pretty close to the airport and underground station

Cons: Staff didn’t communicate well with each other when making an inquiry about my bill at different times which ended up in a mistake at final charge, food quality could be improved (used room services three times) and my mattress could have done with some renovation

Pros: The gym was good for an airport hotel!!!

Pros: Breakfast is very good. Transportation is convenient. It is safe so you do not need to worry about coming late to the hotel.

Pros: Fantastic breakfast. Walkable to a good English pub. Extremely clean and quiet, despite proximity to airport. Overnighting here is a great choice to break up the legs of a very long flight (e.g., Middle East to North America). Friendly and helpful staff.

Cons: It's ridiculous that the Hoppa bus costs 9 pounds per person to get from the airport (round trip). From the ground floor, the elevators need your room card to function, and they would read our room card only sporadically. Hair dryer was broken.

Pros: convenient To Airport

Cons: No free shuttle bus service. Must pay 5 British pounds one way. Our Airconditioner broke down in the middle of the night. Long walk to any nearby stores or restaurants. About 1/2 to 1 mile walk. Ok if it’s a nice day. Not so good on rainy cold days. Also Under Staffed.

Pros: The hotel was great for location and price. The restaurant was above! The food and staff were excellent.

Pros: good price

Cons: It took two days to get a improperly working toilet repaired. I notified the front desk as soon as I walked into my room and again upon waking up the next morning. Parking was extremely tight and the holes is a challenge to get to unless you take the shuttle.

Pros: Comfortable and quiet rooms

Cons: Not best for T2 & T3 as shuttle only runs e Rey 45 mins Some buffet breakfast items cold

Pros: clean and comfortable

Pros: Returning to the US from a European trip, we needed to transfer from London Gatwick to London Heathrow late at night, and then depart the next morning from London Heathrow. The Hilton Garden Inn was ideal. It is located close to Terminal 4, and gave us a good place to stay for the night. Staff are very helpful.

Cons: I can't think of anything

Pros: Staff very friendly and helpful. Comfortable room .nevcer felt m.

Cons: Nothing

Pros: The bed was inviting and clean and comfortable. The breakfast buffet was lovely! I didn't have a computer with me so was grateful I could come in free of charge to write an email.

Cons: There was nothing I didn't like.

Pros: Location

Cons: The hotel was very noisy and the housekeeping staff kept slamming doors keeping us up. In addition we asked a server about the menu and she rudely told us to ask someone else and walked off.

Pros: Brand new, lovely hotel and a superb Garden Inn. Comfortable and crispy clean. Nice staff at the bar and check in. Easy access from Hatton Cross Tube stop.

Cons: Read a review that transportation was bad and have to agree. Expensive at GBP 4:50 each. Worse yet was the SURLY, RUDE, UNHELPFUL CRETIN that drove the bus. Awful.

Pros: Location and staff

Cons: On the tv screen the checkout time stated 2pm as complimentary but I was told it's 12 PM but i might have misunderstood so it's ok

Pros: Modern and clean room. Great room service.

Cons: Nothing

Pros: Everything else perfect

Cons: Not given 2 single beds even though requested and also pillows very uncomfortable

Pros: Nice staff.

Cons: I ordered room service which took 40 minutes to get and then meal delivered in takeaway boxes with plastic cutlery. Very little tea supplied and also in paper cups. I understand it is in coronavirus, but disposable kitchenware is just lazy. Kettle boiled on its own intermittently and would not work when wanted it to boil! Toilet did not flush well and room cold despite knocking off unit.

Pros: Comfortable bed

Cons: The breakfast - Covid 19 is the reason, not the staff The bathroom is a bit old

Pros: It was nice being so close to Heathrow in a quiet and comfortable hiding location. Very clean Very friendly and helpful staff The pool, sauna, and gym were nice - better than many similar hotels

Cons: Expensive for the level of investment this hotel has recently had. Less than expected included - no shuttles even though it's literally across the street from one of the free city bus stops to Heathrow terminals. The facilities feel like they were last updates in the 1970s.

Pros: Comfortable room, comfortable bed for a short over-nighter for an earl next day flight,

Cons: Be aware that the Hoppa shuttle bus runs 5:30am - 11:32pm, so when I arrived on a late flight, I ended up having to take a taxi. Also I couldn't find a Hoppa ticket machine so you have to pay 5 quid cash each way.

Cons: There are so many rooms that it is hard to navigate. When I checked in, the receptionist casually mentioned that the elevator was down the hall. That was not clear at all! Otherwise, a pretty run of the mill hotel with your basics. Did the job.

Pros: For a 4-star hotel this place is a winner. The rooms are thoughtfully designed for both the business and leisure traveller. We have stayed in lots of airport hotels and this was a real surprise. Great bathroom, work desk, check-in/out, soft pillows (as per our request), quiet, and friendly staff. Not sure how they do it in a fast turnover, big establlishment but they seem to have this one sorted.

Pros: First off I couldn't book the room through the hotel. I was forced to book with third party online. My bathroom had flooded when I had taken a shower, due to the shower threshold. I had upgraded my room simply just looking for a king bed. The only room available was a sweet which had cost me 275.00 pounds. They only compensated me 50 pounds for a soak and wet bathroom that I had to mop up with all the towels in the room.

Pros: Relatively clean

Cons: I chose the hotel because of its supposedly superior pool and fitness room, but they closed right after I arrived. Why would an airport hotel close its facilities at night?

Pros: close to the airport for our departure home the next day cost means to make our own coffee and tea mini refrigerator nice sized bathroom

Cons: had to walk along way down a hallway to access an elevator to the 2nd floor and then had to walk back down another long hallway there was urine in the toilet in our "clean" hotel room and the TV was all ready on - it left us wondering if our room had really been cleaned no extra pillows or blankets

Pros: The bed was comfortable, the tv has youtube. The staff were friendly, and contacting the staff was easy during isolation.

Cons: We had to order water frequently as the tap water was not drinkable.

Pros: Very helpful but I thought menu cause COVID would have been better

Cons: Near. Airport and very good

Pros: Convenient to T5

Pros: Room was very clean Comfortable bed Check in was smooth Water was nice and hot Front office team responded quickly to my request for a bath Staff pleasant Communal areas nicely signposted for social distancing etc. Room was good size and large bed. Overall would stay again

Cons: Just one thing really which is....They overcharge you which I guess is a “security deposit” but then they just have to refund you anyway after you leave which is a pain if you need the money in your account. You agree to one price on here but when you arrive they add another £50 or so. Pay as you go for parking etc would be a lot better... I’ve stayed in a fair few other hotels in the area and haven’t experienced this before. Additionally I did mention to reception that this charge is not listed anywhere on booking.com so came as a surprise when I arrived which isn’t great. Overall I would stay again but this may be something further visitors will want to take into consideration for budget etc!

Pros: Clean and nice bed linen/towels. Staff were friendly enough and helpful.

Cons: Costs by taxi from Heathrow Terminal return was £35..... ! A bit tricky to register with the online service via TV in room.

Pros: One of the only hotels I have stayed in that charge a daily rate For internet connection

Pros: Nice rooms, with comfortable beds a pillows. That's about it

Cons: People at the desk were short and rude, no free wifi unless you're in the lobby. I traveled all over Europe for a month and never had to pay for wifi, robbery if you ask me. Room service menu was worse than the McDonalds across the street. Airport shuttle is supposed to be there every 30 minutes, but never showed up so I was forced to Uber. Next time I have an early morning flight, I'll definitely pick a different Heathrow hotel.

Pros: The room was nice. Large and comfortable with a great tv. Bathroom was good size and clean. Most staff members were friendly.

Cons: False advertisement. Wifi was £15 a day when it said it was complimentary. Fitness center was a JOKE and the pictures on the hotels website should be taken down. Staff in dining room ignored us multiple times so we decided to just order room service. The price of the selections offered was ridiculous even for a hotel. I also informed kitchen staff of a food allergy I have, was told a dish was free of my allergen by three people, and later had a reaction from that food. Educate your kitchen staff on common allergies before you seriously harm someone. We heard doors slamming all night long. We were up all night and miserable the next day. I ended up moving to a hotel that was more expensive and lower quality for the next couple of nights.

Pros: Beds were already arranged to accommodate my booking no issues, good comfortable beds and good food.

Cons: I thought I had booked breakfast with this reservation but that turned out to be extra

Pros: Being so close to the airport was convenient since I had a early morning flight.

Cons: There wasn't free wifi and access to public transport wasn't very convenient.

Pros: Great Value for money!

Pros: A bed to sleep

Cons: Old hotel needs updating

Pros: Not much

Cons: Terrible food, VERY slow internet. This was a Sheraton? Definitely will not recommend.

Pros: Good location for an overnight stay near Heathrow airport. Good breakfast and dinner buffet. McDonald is across the street. Transportion to the airport via Hoppa shutle (LB 4.50 each way). Walk is 5 minutes to frree city buses to the airport .

Pros: Nothing

Cons: Dirty and unfriendly staff

Pros: Good sized room

Cons: Staff could not find booking, had to wait a long while even though I had my confirmation with me. Room was incredibly hot all night even though we had the coolest setting and highest fan setting on. Rubbish nights sleep and long queue at check out the next morning.

Pros: The location of the hotel was great

Cons: I had to be moved rooms late in the evening as the shower did not work. In the morning the left my breakfast outside of the first room and then tried to get me to get it (I had moved about 4 floors) until I insisted on I fresh breakfast.

Cons: Staff

Pros: Very large room

Cons: Nothing

Pros: Absolutely superb in every way. A11111+

Cons: Nothing at all

Pros: The room was large, comfortable, and well apportioned in terms of what it contained (TVs, tea and coffee amenities, iron, etc). The convenience to the airport is stellar, and the amenities within the hotel (bars, restaurants, gym) are good. Staff was very friendly.

Cons: The room was weird. There weren't any outlets near the bed, which doesn't make any sense because it meant there wasn't an alarm clock and also you couldn't plug your phone in by the bed to be an alarm clock. Also, not having a free shuttle to the airport seems usurious.

Pros: The room was clean and spacious.

Cons: Check in staff was unwelcoming. Almost was given a smoking room until I complained. Breakfast was expensive and did not live up to the price. The location is far away from the airport and suited to business travelers. Will not book a room at this hotel again.

Cons: Andre was very friendly and helpful at reception.

Pros: It was a lovely stay. Andre of the front house staff had lovely manners and was very professional and provided excellent customer service. Made our stay very pleasant The rooms were nice and clean and food was lovely!

Cons: We had to pay for parking

Pros: N/a

Pros: Nothing

Cons: Everything Worst hotel I've been too. Don't go here.

Cons: The fridge started making noise at 5am, it woke me up

Pros: Everything was excellent

Pros: Great staff and room service was prompt with delicious food

Pros: All was ok.

Cons: Booking name was incorrect Room 131 that was allocated had a couple in there already in a compromising position on the bed. Very embarrassing. Room 125 was then allocated.

Pros: It was available.

Cons: The hotel is old and outdated. Lobby and rooms need a facelift. The business seemed to attract a lot of Indians as well which made it feel like a ghetto.

Pros: Excellent large superior room with full bath and king size bed, not two twins put together! free bus 105 or 285 for 4 stops from Heathrow just past McD. recommended

Pros: Location and friendly staff

Cons: Cleanliness

Pros: The very friendly and apologetic staff

Cons: Air con did not work. The room temperature all night was 27 degrees. In the morning there was no hot water. One of the boilers had broken. The plug for the kettle did not match the electric socket. The hairdryer is tied to the desk so not able to dry cold wet hair in bathroom. Thd bed was bouncy and pillows unsupportive. We used rolled up bath towels. Overall a dreadful night before a 24 hr flight to Sydney. Surely the Sheraton group has the resources to upgrade this hotel?

Pros: Had an unexpected layover at LHR. Hotel was convenient to airport. Kind staff, was upgraded to a Club floor room. Room was nice, clean, and comfy.

Pros: Basic hotel, but stay here frequently when l fly. Very close to airport. Clean & comfortable. Staff are never that friendly here, but that doesn’t put me off. Good hotel for a night prior to flying.

Cons: I wish it had been advertised that the POD was not running. It took us a while to get to the POD station with heavy cases to find on the entrance door they were closed. So we then had to lug our luggage all the way back & get a Taxi. Reception never answered the phone so we didn’t know about the bus. We have always used the POD in the past. Better communication or even a sign by the lift to the POD station would all have made for a better experience

Pros: Large bed, good room service, nice staff

Cons: More comfortable bed

Pros: The location to the airport, value for money, and breakfast quality was excellent.

Cons: The building is in need of some renovations. The hallway floor boards seem rotten beneath the carpet. The carpet is old and outdated.

Pros: Good location for the night before a flight. Just as you would expect, had everything we needed. Very comfortable nights sleep and well sound proofed.

Cons: Bathroom was a bit sad. Restaurant food was average.

Pros: Room service was tasty

Cons: Presence of a lift, removal of false advertising this is anywhere close to Heathrow T5, better promotion of free 423 bus route instead of £5 pod they likely earn commission from, bigger bathroom than a shoebox.

Pros: The room was clean, comfortable and has all the amenities required for a one night stay. A meal can be had at the 2nd floor restaurant until midnight and the breakfast buffet has a wide selection. Getting there from terminal is easy and economical if you know how.

Cons: Getting to the hotel by the POD parking autonomous vehicle system is fast and easy but it would help if the hotel sent you directions. I ended up calling the hotel to learn that you need to take the POD to Parking Area B. Then follow the labelled footpath to the hotel reception. There is an electronic gate with a camera and keypad which reception unlocks when you call them on the keypad. Reception charges you 5 pounds Sterling each way for using the POD system, but this is far cheaper than 18-20 pounds for a taxi.

Pros: Staff were very helpfull and found my phone charger.. The POD to T5 excellent!

Cons: Bathrooms are tiny and old fashioned. TV was fuzzy & old

Pros: Comfortable and reasonable. Staff very helpful. Breakfast very good.

Cons: Breakfast should be included in the price.

Pros: Views from restaurant/bar of planes. Pod transfer to T5 in 5 minutes

Cons: Hotel tired in places.

Pros: Wonderfully comfortable bed and chairs, Breakfast with many choices!

Pros: Comfortable bed, air conditioning

Cons: Toilet is jammed in too close to the wall!

Cons: Shame about parking charges for hotel guests. Hidden charges!