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Best hotels near London City Airport
Location
9,7
Vibe
9,3
Bar
9,3
Service
8,6
Breakfast
8,5
Overall 8,8 Excellent
Based on 1 240 reviews
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Location
9,7
Vibe
9,3
Bar
9,3
Service
8,6
Breakfast
8,5
Location
9,9
Bar
8,9
Service
8,7
Breakfast
8,6
Vibe
8,6
Location
9,8
Vibe
9,2
Service
8,4
Room
7,7
Comfort
6,8
Room
7,8
Location
9,0
Room
7,6
Service
7,6
Good
7,9
Cons:
Just stayed there for £85 was going to book again for April only to find the price has gone up to£224 because there's an event on at the O2 shame on YOU.
Excellent
10,0
Pros:
Very good
Cons:
Nothing
Excellent
10,0
Pros:
Very cosy, lovely staff, very nice breakfast. Very convenient for the O2.
Cons:
The only thing was that the sink in our bathroom was very slow to drain away. I think it needs a little attention.
Excellent
9,0
Pros:
We only stopped one night to go to a concert at the O2.We stopped at The Pilot in 2015 and it is much improved now.We had breakfast,my husband had a cooked breakfast and I had 2 poached eggs on toast asI don't eat meat and both were very nice.
Good
7,5
Pros:
The room was unique and tastefully set out, the bed was comfortable and having a controllable air con system was nice. Food was good and most staff were attentive and polite.
Cons:
Not being able to ascertain the exact location from staff when we called on route after getting lost .
Excellent
10,0
Pros:
Very quirky setting: half a street of Georgian London (pub plus a row of terrace houses) totally surrounded by modern development. Spacious, comfortable and nicely decorated room, good food at a good price, friendly. Walking distance to Tube, riverbus, cable car.
Cons:
A bit noisy but that's to be expected (pub).
Excellent
9,6
Pros:
The Pilot Inn is ideally placed for stays when visiting the O2. It has free parking. Excellent rooms, which are well stocked with good quality beverages and toiletries. The breakfast is scrummy!!! A great find for us, we will definitely go again
Excellent
10,0
Pros:
Everything. Friendly staff, comfortable room, good food and, close to the O2 Arena.
Cons:
Nothing to dislike.
Excellent
10,0
Pros:
Very good Eggs Benedict
Excellent
10,0
Pros:
Wonderful hotel. A hidden gem! Awesome breakfast. Room same location. Spotless.
R3 788
Beach
9,2
Location
8,7
Room
8,0
Comfort
7,7
Service
7,4
Overall 8,7 Excellent
Based on 8 108 reviews
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Beach
9,2
Location
8,7
Room
8,0
Comfort
7,7
Service
7,4
Beach
9,3
Location
8,8
Comfort
8,0
Service
8,0
Room
7,7
Beach
9,0
Room
8,2
Location
7,8
Service
7,1
Breakfast
5,5
Location
8,8
Room
8,1
Service
7,7
Breakfast
5,4
Bar
4,9
Location
8,5
Room
7,4
Comfort
7,1
Service
7,1
Breakfast
5,8
Excellent
8,8
Pros:
Love this location, a good combination of good feel and relaxing views. We shall visit again.
Cons:
No dedicated parking from hotel but you do have multi storey car park near by. Also car doesn't drive to hotel entrance. If you are with kids then be ready to walk from the car park to the hotel
Excellent
10,0
Pros:
Service was impeccable ( top draw )
Cons:
No
Excellent
9,6
Pros:
A unique experience for a city centre stay. We had a great room with waterside balcony and drinks and dinner on deck overlooking the water/docks was brilliant. Clean and very well appointed room and a great big bed!
Excellent
10,0
Pros:
The room was superb and the staff could not do enough!
Cons:
The only thing I am not happy with is there is money held on your card and it still has not been released and no one has come back to me. I paid on leaving for extra bits for the weekend and then they still took further money but did not refund the amount
Excellent
9,6
Pros:
We were helped by Nahum and Sandra in advance of our stay, to help direct us to car parking. During our stay all staff were friendly and helpful and made us feel welcome. The evening meal was well served and tasty. Staff were rigorous about our food allergies. The location was great and distinctive. We enjoyed watching the planes landing from the rear of the yacht with a drink and sunshine. Who needs a cruise?
Cons:
We are asked to leave a credit card deposit, but then were charged for the evening meal, as terminals weren't working! We thought the charge for breakfast was far too high.
Good
7,5
Pros:
Location is beautiful. Ideal for Excel but not great if your wanting to stay 'in London'
Cons:
Expensive considering the rooms are rather old fashioned.
Good
7,5
Pros:
Breakfast was lovely and room was huge. Shame I was promised a view of the docks, but actually got a view of the excel...
Cons:
Location wasn't ideal for me but the value of the room was worth it. View of the excel was disappointing when I booked a dockside room.
Excellent
10,0
Pros:
Everything absolutely amazing
Cons:
Nothing
Good
7,1
Cons:
The lack of choice of alcoholic drinks was annoying
Okay
5,8
Pros:
Great location and lovely large rooms with sofa,balcony with chairs and view of docks.
Cons:
there was water on the floor in our bathroom, a small leak form somewhere which we reported twice and was not fixed.
Good
7,5
Pros:
So spacious and very grand reception, room comfortable
Cons:
Some of the rooms had flooring and it made the room very hollow sounding. Spent over 2 hours after midnight trying to get to sleep, only to hear noise above me continuously as if wearing heels. For a one night stay for £250, I was a little disappointed. When I went to complain at 2.15am, the staff did what they could to make my stay better. The breakfast was lovely! The staff were very accommodating and the view of the London skyline at night on the bar terrace or for breakfast was amazing.
Excellent
10,0
Pros:
The location & views of London city
Cons:
Nothing
R3 426
Location
8,8
Service
8,4
Breakfast
8,3
Comfort
8,2
Room
8,1
Overall 8,7 Excellent
Based on 4 734 reviews
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Location
8,8
Service
8,4
Breakfast
8,3
Comfort
8,2
Room
8,1
Breakfast
9,4
Service
9,2
Location
9,1
Cleanliness
8,6
Room
8,2
Location
8,9
Comfort
8,8
Cleanliness
8,7
Service
8,7
Room
8,4
Cleanliness
8,6
Comfort
8,6
Location
8,2
Vibe
8,0
Breakfast
7,7
Location
9,0
Service
8,0
Comfort
7,7
Room
7,1
Excellent
10,0
Pros:
The staff were amazing customer service was exceptional
Cons:
Not being able to get a massage as the quad club was full but the pool was amazing x
Excellent
10,0
Pros:
Lovely stay with excellent breakfast. Very friendly staff have recommended to friends and family. Great location for the o2.
Excellent
9,0
Pros:
very close to www.ExCel.london and Royal Victoria DLR station GREAT daily breakfast buffet
Cons:
their room key cards did not work very well with our door. we constantly had to get new keys and/or had to either remove the card super slow or super fast to open the door. otherwise, great hotel
Excellent
8,0
Pros:
I had a superior room so that always helps. very comfortable with good views. Reception staff were exceedingly pleasant and helpful. Bar area very comfortable. I would definitely come back.
Cons:
The only downside was that breakfast was good food-wise but the room was really noisy. My daughter and I moved as far from the front of the dining area as we could to escape the heat and the din!
Excellent
8,0
Pros:
Extremely friendly staff. I believe Kass was the name of the young man that checked us in. He was super nice and helpful. One of the best in the business, I believe.
Excellent
9,2
Pros:
It’s location was perfect the staff were very friendly and helpful
Cons:
The food in the evening was poor for the price and lacked imagination the kids portions were very small
Excellent
9,6
Pros:
Great place
Excellent
10,0
Pros:
Breakfast was tasty and ample. location was fab too.
Cons:
parking not free. cost £20 overnight.
Good
6,7
Pros:
Location Size of room
Cons:
On my check-out staff was very very rude Not the lady who finally settled my bill another lady on counter was offensive Still water bottle never replaced on request also difficult to get
Excellent
9,6
Pros:
The spa
Cons:
The spa assistant
Excellent
10,0
Pros:
The suite we had was really spacious with a great view over the docklands. The welcome on arrive was good with the pool facilities and the location being the draw to this hotel in particular.
Cons:
Wasn’t a lot to moan about, can’t fault this hotel.
Excellent
8,5
Pros:
Booked last minute and had great night and reasonsble price. Had a nice room.
R3 094
Vibe
9,5
Comfort
8,8
Amenities
8,5
Room
8,4
Location
8,4
Overall 8,7 Excellent
Based on 4 431 reviews
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Vibe
9,5
Comfort
8,8
Amenities
8,5
Room
8,4
Location
8,4
Vibe
9,6
Comfort
8,9
Amenities
8,6
Wellness
8,3
Room
8,2
Vibe
9,5
Comfort
8,8
Amenities
8,8
Location
8,5
Wellness
8,3
Comfort
8,7
Amenities
8,5
Location
8,1
Room
7,9
Pool
7,7
Vibe
9,4
Comfort
9,1
Room
8,7
Amenities
8,7
Location
8,5
Excellent
10,0
Pros:
The staff are really polite and helpful
Excellent
9,0
Pros:
The facilities... the gym and pool. Large, comfortable bed and the room was spacious
Cons:
Coffee pods in the room
Excellent
10,0
Pros:
Decent size room. Great facilities pool,sauna, gym. Staff was very helpful
Cons:
There room service was pretty uninspiring. And tried to call reception from my room and it didn't work. So in that sense was not convenient to have to go downstairs to reception to enquire something
Excellent
9,0
Pros:
They quickly complied with our request to receive a high floor water view room.
Good
7,5
Pros:
Very comfortable bed and pillows !
Cons:
The staff could have been friendlier especially the staff behind the bar. The location is very industrial, no places to go around to you dont want to eat at the hotel in the evening.
Excellent
10,0
Pros:
Fanatic place. Best value hotel in London in our opinion. Very modern. Very clean. Great transport links. Great parking. Very friendly staff.
Cons:
Nothing!!!! It was great.
Excellent
10,0
Pros:
Best hotel. Always staying there. Would definitely recommend this hotel, really comfortable & lovely views.
Cons:
N/A.
Excellent
9,6
Pros:
The staff were really friendly and helpful. Room was spacious with comfy bed, and the transport was so close to the hotel. My parking was sorted as well. Great stay.
Excellent
10,0
Pros:
Hotel de qualité supérieur propre très bonne qualité de service très calme personnel à l écoute et très serviables même s il est situé à proximité loin de london city le DLR métro aérien est à une centaine de m
Excellent
10,0
Pros:
Room was very spacious and clean! Staff were very helpful with queries. Breakfast was great, plenty of option to suit everyone! Would definitely recommend staying here. Pool was quiet early doors, just me and my partner in!
Cons:
Nothing at all.
Good
6,3
Pros:
I have satyed loads of times here and this time was my worst didn't get told there would be torist and protests going on till two days before my arrival it was a nightmare police everywhere, every time we left the hotel they ask as where we was going and for proof that we was saying it was a complete nightmare
Excellent
10,0
Pros:
Lovely location on the banks of the thames with Custom House a short walk away. Staff were very friendly .
Cons:
Nothing
R3 034
Location
9,0
WiFi
9,0
Service
8,8
Room
8,0
Breakfast
7,6
Overall 8,6 Excellent
Based on 7 607 reviews
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Location
9,0
WiFi
9,0
Service
8,8
Room
8,0
Breakfast
7,6
Service
9,2
Location
8,8
WiFi
8,3
Breakfast
8,2
Room
7,9
Location
9,2
Service
8,7
WiFi
8,2
Cleanliness
7,7
Room
7,7
Location
9,3
Service
9,0
Cleanliness
8,4
Room
8,1
Breakfast
7,4
Location
8,9
Room
8,8
Service
8,3
Breakfast
8,0
Food
6,4
Excellent
9,6
Pros:
Location, rooms and bar
Excellent
9,0
Pros:
The room and location
Cons:
The walk back to the train station!
Excellent
8,0
Cons:
Nearest rail station closed for works
Excellent
9,6
Pros:
Good location, not too busy, a few restaurants nearby if you wish to eat out, (or alternatively eat at hotel). Train station 2 minutes walk away, easy to jump on, change at Canning Town and travel into central London. Lovely food, with wide variety at breakfast. Excellent staff, friendly, helpful and professional.
Cons:
Smoked bacon at the breakfast buffet, (nothing wrong with the cooking of it, it just isn't my personal preference).
Excellent
10,0
Pros:
The general feel ... all of it was great
Good
7,1
Pros:
It was worth for value for a family with breakfast.
Cons:
The check in took extra 45 minutes due to room was not ready. The staff at front desk was not feeling sorry, they behaved as if it’s normal and I must expect this service delay. Secondly, I saw my credit card statement today and shocked seeing one additional charge GBP112 in my credit card from Novotel London excel. My payment were done upon check in itself and I have checked out with notifications on 29Aug. This charge is unacceptable. This is the second time I have issue for my reservations with booking.com as my previous stay with Hyatt place Dubai also was restless.
Excellent
8,8
Pros:
Standard comfy and clean room with good service
Cons:
A bit difficult to find.
Excellent
10,0
Pros:
We just got married and went straight to hotel, when booking I said it’s our honeymoon. They upgraded our room for free and put rose petals and a towel design in the shape of a love heart. Which was totally unexpected was just expecting a rose or something but they went all out and made our wedding night so special. Everything was amazing.
Excellent
10,0
Pros:
Everything, perfect location, smart, clean, trendy, comfy, love the separate toilet and extra shower over bath. Nice touch having the water in rooms too and loved the massage chairs x
Cons:
Fridge wasnt cold in our room and was a bit smelly.
Excellent
10,0
Pros:
Everything about this hotel was great - location, room, cleanliness, staff, etc. It exceeded our expectations and we will definitely be returning here!
Cons:
Nothing.
Excellent
8,8
Pros:
Clean rooms, comfortable beds. Not as spacious as I would have expected them to be. The AC was on the lowest degree yet I was unable to sleep due to the heat. Staff were friendly, price was expensive as you’d expect in London. The location was quite far from the center but its a 2 min walk from the DLR station. Overall good stay.
Cons:
Nothing specific.
Excellent
8,0
Pros:
The staff
Cons:
Aircon was not very good. And the hotel did not seem that good for a 4* hotel, would definitely not pay full price.
R2 973
WiFi
9,1
Service
8,6
Location
8,6
Vibe
8,0
Room
7,3
Overall 8,3 Excellent
Based on 5 801 reviews
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WiFi
9,1
Service
8,6
Location
8,6
Vibe
8,0
Room
7,3
Location
8,8
Service
8,5
Breakfast
6,9
Room
5,4
Food
3,9
Service
8,8
Location
8,4
Room
7,8
Cleanliness
7,7
Comfort
6,7
Location
8,6
Service
8,4
Cleanliness
7,8
Room
6,7
Breakfast
6,5
Location
8,9
Service
8,8
Breakfast
6,2
Excellent
10,0
Pros:
Great value for money, fabulous Chinese next door, lovely breakfast
Excellent
8,8
Pros:
Love all the pillows
Excellent
9,6
Pros:
Very nice Hotel and quite convenient for connections we needed, until the Center you need a bit more but in our case didn't matter so much.All staff very friendly; specially thumbs up for professionalism of Abi and kindness of Robin (night audit). Thank you and we are surely will be coming back.Kind greetings to all...
Cons:
The only thing we have been missing is a bit of salami and cheese and maybe tomatoes or other vegetable at the breakfast, all the rest was perfect.
Mediocre
3,0
Pros:
Nothing
Cons:
Poor value for money. We booked last minute and were charged £211 for a double room including breakfast. No comparison to the Intercontinental 5 minutes away!! Room basic, more like a hostel/motel. Breakfast was appalling. Staff couldn't be bothered to refill juices (all empty), bread (2 slices left), hot food all poor.
Excellent
10,0
Pros:
Greatest breakfast , friendly and accommodating staff. Highly recommend it , great value for money
Cons:
No laundry nearby
Good
7,1
Pros:
Location, the clever design of the bathroom with the door function still freeing up the bathroom when toilet was in use. Bar staff very friendly and the food was very good in the evening and breakfast
Cons:
The lift. The restaurant area wasn’t very welcoming in the evening and the family rooms weren’t as spacious as I have had in travelodges ect
Excellent
9,2
Pros:
Decent size room, friendly and helpful Staff. Convenient for purpose of visit
Cons:
Some elements of cooked breakfast not the best. Lifts were rather erratic.
Good
7,9
Cons:
Didn’t expect to pay £14 for overnight parking
Good
7,1
Pros:
I loved the grab bags at breakfast very simple to grab and go as I had a early check out so only had time for a small bowl of cereal Bed very comfortable bathroom clean a pleasant experience Ordered a burger at the bar was told they didn't serve food until 5.30 (it was 5pm) so no big deal she put my order in and I got my food shortly after 5.30 in the mean time I had a drink which was decent.
Cons:
I didnt like the milk sachets as I have a fair amount of milk in tea so I have to use about 4 or 5 of them
Excellent
8,8
Pros:
Clean, nice rooms.
Cons:
Not terribly close to shops and restaurants for walking.
Good
7,5
Pros:
Breakfast was great, good choices. The location for the O2 areana was perfect. The staff were super friendly. Parking was also excellent value for money. The room and bathroom were lovely and clean.
Cons:
The bedding on the sofa bed was too small and did not cover both children. The hallways were a bit grubby and could do with a hoover.
Excellent
8,0
Pros:
Helpful staff. Very new and clean
Cons:
Chinese restaurant nearby but otherwise not really close to anything. Rooms small, very basic in terms of amenities. Long walk o anywhere else including train station
R2 777
Cleanliness
9,1
Service
8,9
Location
8,9
Vibe
8,8
Bar
8,4
Overall 8,3 Excellent
Based on 785 reviews
All reviews
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- Business
- Solo
- Couples
- Families
Cleanliness
9,1
Service
8,9
Location
8,9
Vibe
8,8
Bar
8,4
Cleanliness
9,1
Location
9,0
Service
8,9
Vibe
8,3
Room
6,9
Service
9,1
Location
9,0
Room
7,0
Amenities
3,9
Service
9,1
Location
8,8
Room
6,9
Comfort
5,9
Service
9,1
Location
9,0
Room
6,9
Good
7,1
Pros:
The welcome staff and bar staff were great
Cons:
The room size was cramped
Excellent
8,3
Pros:
Staff, excellent.
Cons:
Just be mindful they don't have a lift but are happy to assist with luggage. We were on 2nd floor.
Okay
4,2
Pros:
It’s location to the ExCel
Cons:
The room was classed as a suite which it certainly wasn’t. On one day our tea, coffee and milk was replaced and clean towels were put in bathroom but the bed was left unmade and used coffee cups which were brought up to the room along with wine glasses were just left. Consider the cost for the three nights which was outrageous it was appalling.
Excellent
9,6
Pros:
Very friendly and helpful staff, nothing was too much for them.
Cons:
The Food and drink was a bit pricey, but having said that the food was excellent, and plenty of it.
Good
6,7
Pros:
Clean and comfortable.
Cons:
There was a very unusual smell in the bathroom that I had to report to reception on checking out. You are right next to London City Airport, so planes are very very close. The noise is outstanding. Windows in room are not triple glazed.
Excellent
9,6
Pros:
Great location, free car park, friendly staff, nice pub and food and comfortable
Good
6,7
Pros:
Close to Excel . Good bed
Cons:
Too Small showers, air codirionee is not working well ,
Excellent
9,2
Pros:
Room was very clean
Cons:
Was very hot in the room.
Excellent
8,8
Pros:
Fantastic crew.
Good
6,7
Pros:
Cheap, convenient
Cons:
Basic facilities, room smelled of smoke
R1 751
WiFi
9,1
Location
8,8
Vibe
8,7
Service
8,2
Room
7,0
Overall 8,2 Excellent
Based on 8 979 reviews
All reviews
- All reviews
- Couples
- Business
- Families
- Solo
WiFi
9,1
Location
8,8
Vibe
8,7
Service
8,2
Room
7,0
Vibe
9,0
Service
8,8
Location
8,8
Cleanliness
8,3
Room
7,2
Location
8,8
WiFi
8,4
Vibe
8,3
Service
7,8
Room
6,2
Service
8,8
Vibe
8,2
Location
8,0
Cleanliness
6,9
Room
6,8
Location
8,9
Service
8,7
Vibe
8,3
Room
7,5
Breakfast
6,8
Excellent
10,0
Pros:
Stayed here before so knew exactly what to expect. Absolutely value for money.
Excellent
8,8
Pros:
I cannot day enough good stuff about the staff at IBIS excel, I would like to personally mention both Maria and Charlotte they made what would have been a good stay exceptional. Maria especially went out of her way to ensure we were comfortable after having a horrible day, her smiling face and welcoming nature and advice on what we could do and where to go was so helpful and more than that so appreciated that whenever and wherever I go to visit now I couldn’t think of a better place to stay other than IBIS.
Cons:
As much as I loved my stay at IBIS I felt the breakfast menu was good but not exceptional. Again the staff were joyful and helpful but I feel the menu could do with more variety and a better layout. I really can’t think of anything other than this as I would loved my stay at IBIS.
Excellent
10,0
Pros:
Staff always friendly and helpful. Spotlessly clean and comfortable. Been here a few times now and already booked for another stay at Christmas.
Excellent
10,0
Pros:
Lovely staff esp George the barman who made us all feel very special, very attentive to all our needs.
Excellent
10,0
Pros:
Service
Cons:
Na
Excellent
8,3
Pros:
Breakfast is ok put needs better ingredients and better coffee facilities
Cons:
Nothing
Good
6,7
Cons:
Breakfast was not appealing - scrambled egg was all dry and was inedible - not fried eggs, Hash browns were very dry Toast and croisants were fine
Excellent
10,0
Pros:
Closeness to the 02 arena and the DLR from Royal Victoria to Tower Hill. The hotel was clean, the staff welcoming and the rooms were comfortable with a great shower.
Good
7,1
Pros:
Proximity to transport options.
Clean rooms.
Easy check in and fast check out.
Reasonable value for money.
Good shower.
Cons:
Aircraft noise in the morning, which was unavoidable due to the A/C being centrally switched off.
Good
7,4
Pros:
brilliant front of house staff, really helpful!
Cons:
The bathroom!
Excellent
10,0
Pros:
Fantastic hotel
Cons:
Couldn’t find any faults
Excellent
10,0
Pros:
The staff were super helpful and really friendly. The room was small but adequate. The bed was comfy and the room very clean. The bar was nice for a quiet drink and the location was perfect. Short walk to Excel and DLR. There are a few restaurants within 5 minutes walking distance. Good location if you are a tourist and going into London. Will be back.
Cons:
My only gripe was the breakfast buffet. It is open till 12 at the weekend which is great. We came down at gone 11am and although there was still a lot of food, the bread and pastries weren't covered and were very dry. The cooked breakfast had obviously been hanging around and although covered wasn't very nice. We ended up eating a bowl of fruit as it was the best option. I've stayed at an Ibis before and always found the breakfast delicious. Next time I'll get there earlier!
R2 188
WiFi
9,0
Location
7,8
Service
7,7
Breakfast
7,5
Room
6,5
Overall 8,1 Excellent
Based on 5 394 reviews
All reviews
- All reviews
- Couples
- Business
- Families
- Solo
WiFi
9,0
Location
7,8
Service
7,7
Breakfast
7,5
Room
6,5
Breakfast
7,8
Location
7,4
Service
7,3
Room
6,0
Value
5,7
Location
8,1
Service
7,8
Breakfast
7,2
Room
5,7
Service
8,3
Breakfast
7,7
Location
7,3
Room
6,1
Value
5,3
Breakfast
7,8
Location
7,6
Service
6,9
Room
5,8
Value
5,6
Mediocre
2,9
Pros:
There was nothing we liked about the hotel
Cons:
This was by far the worst hotel we’ve stayed at!!! The service we received was terrible! Every time we asked about an enquiry, the staff were either rude or money always had to be involved. We asked if we could have cutleries brought up to our room, and they had such an attitude about it and told us that they couldn’t provide it for us because of “health and safety reasons”. Even that didn’t make any sense because people have the option to have their breakfast and eat UPSTAIRS WITH THEIR KNIFE AND FORK. What also made things worse was that there was no fridge, and the heater was broken. If you are trying to stay at a hotel for more than a day, I would highly suggest looking for a hotel that has the important things you need. Like having a window that opens would be great!!!! Like we felt trapped. It genuinely felt like there was no air coming in. We even asked if we could change rooms because of how cold things were in there, but no one listened. It wasn’t until the last day that they decided to do something about the heater. My boyfriend and I have stayed in many numerous hotels before, and have never experienced this kind of a service before. If it was me, I would honestly recommend staying somewhere else! No joke, I want all my money back.... because that hotel is the worst!
Excellent
8,8
Pros:
The room was great, the general service and room service too! Very clean, and warm and welcoming staff. Very close to East London main metro stations, which was perfect for me on that weekend. I also liked the view over the river when you go outside of the hotel. For those arriving or flying from London City airport, this hotel is perfectly located!
Cons:
The price of course, because we always want to pay less in the end. But I didn't regret my choice anyway after spending those two nights at DoubleTree because they treat their customers very well.
Excellent
9,1
Pros:
Spacious rooms. Really good restaurant with good breakfast. The staff was curteous and professional. Always willing to help. Great value.
Cons:
Location was challenging! It’s a bit of a walk to the DLR. And a good ways from central London
Good
6,7
Pros:
Good area nice and clean
Cons:
Charged me £100 for restaurants and breakfast that I didn’t use
Excellent
10,0
Pros:
This hotel is about to complete renovations and it looks great. First the rooms are very nicely decorated, they have a great size and are very comfortable. For a hotel so close to the Airport you cannot hear a thing. Several airplanes landed and took off over night and I did not hear a thing from the outside. The rest of the hotel is incredible. The hotel restaurant serves great food, very high class, the quality is great. I would highly recommend eating at the hotel. I have only had bad experiences at Ramada's but if they all remodel to be like this one I would stay here always.
Excellent
9,6
Pros:
Location, view and comfort
Cons:
The restaurant and dinner menu
Excellent
10,0
Pros:
Highly recommend. Easy to park and after a small walk to the excel to catch the tube very easy to get in to London.
Excellent
9,0
Pros:
Staff need to be better trained in language skills. As was very difficult understanding what she wanted to say but was helpful so not really her fault but I guess lack of training.
Cons:
Rooms being too cramped and small. Had to change to a different 1 which was little bigger.
Excellent
10,0
Pros:
Helpful and friendly staff and very nice breakfast
Cons:
Nothing, everything was perfect
Good
7,0
Pros:
The restaurant staff were very nice
Cons:
Due to confusion of how many guests (paper work clearly said 2 & 1 4 year old) we was then placed in to a room with only a double bed made up. Had to go and request someone make the sofa bed up.
Excellent
10,0
Pros:
The breakfast is delicious and good room after a long day
Cons:
No free mineral water
Excellent
9,2
Pros:
The rooms were lovely we loved our room just a bit gutted about the view wish we had a room with a better view but it was not a big deal
Cons:
The staff were lovely and very helpful and the place was well lookd after and very clean.
R2 581
Location
9,1
Service
8,9
Breakfast
7,2
Room
6,0
WiFi
5,7
Overall 8,0 Excellent
Based on 4 575 reviews
All reviews
- All reviews
- Families
- Couples
- Solo
- Business
Location
9,1
Service
8,9
Breakfast
7,2
Room
6,0
WiFi
5,7
Location
9,1
Service
8,7
Breakfast
7,5
Room
5,9
WiFi
3,6
Location
9,2
Service
8,0
Breakfast
6,8
Room
5,2
Location
9,1
Room
4,7
Service
9,1
Breakfast
7,3
Room
5,1
Good
7,9
Pros:
Was down for an event in 02 perfect location and great facilities
Excellent
10,0
Pros:
Amazing as always, I have stayed at many Holiday Inn Express hotels all over the world and is always the best experience from the staff to the room is all great.
Excellent
9,0
Pros:
Very good breakfast and easy connections for trains
Excellent
8,8
Pros:
The breakfast was really tasty. The room was pretty clean and the staff was nice and helpful. A good Italian restaurant is right next to the hotel.
Cons:
Wi-Fi connection wasn't good. The location is a bit far from the city centre but after a short walk you can reach it by underground. A construction area is on the opposite side of the road.
Excellent
9,6
Pros:
Breakfast included and reasonable price.
Cons:
View from the room....(I know they can’t change)
Okay
5,8
Pros:
Location to Canning Town station
Cons:
Very tired hotel reminded me of a TRAVELODGE which I don’t like. Bathrooms need updating and not enough sockets or USB charging points needed as with family with tablets & phones
Excellent
8,3
Pros:
Good location with adequate parking, although there is a lot of building work going on locally. Staff were friendly, professional and efficient and the room an good size (for London) and well equipped. 24 hour bar and a well stocked breakfast even catering for our gluten allergy. 5 minute walk to Canning town station for U/G or DLR services
Cons:
Would be good to have a restaurant on site but there is an excellent Italian 100m away and other choices if you want to walk further
Excellent
9,2
Pros:
Great service from staff. Lovely breakfast with a wide variety of food and the rooms are very spacious. Also perfectly located only 1 stop away from the 02 and a few minute walk away from the DLR/underground.
Cons:
Damp smell coming from the shower but other than that very clean room. The rooms were rather dark and one of our bedside lights was loose.
Okay
5,4
Pros:
Its location was a plus point, very near to Metro Station
Cons:
No room Service, they don't provide Toiletries unless you ask them for each item, that too they will not deliver to room, you have to collect from reception :( Breakfast was very basic and repeated every morning Receptionists were more focussed on their Bars, & care less for the hotel guests Requested for a twin bed room, but provided 1 queen size bed & other Sofa-cum-bed which was not comfortable
Okay
5,4
Pros:
Close to the airport
Cons:
Tired. Dirty. Not clean. Musty smell in room.
Okay
5,8
Pros:
Nice breakfast but the menu is the same every day. Room size is too small. No luggage holder or wardrobe. No telephone. No toiletries except soap not even shower cap.
Cons:
Luggage holder, wardrobe, toiletries, telephone could have been provided
Good
7,0
Pros:
The location of this hotel was very good, clean and comfortable.It was a few minutes walk from the tube & bus station and about 10 minutes walk from the Excel.
Cons:
I always find hotels never give you enough milk, so having to ask for more is a bit of a nusiance. Breakfast was a bit limited in the choice.
R2 234
Value
9,5
Service
9,3
Vibe
8,5
Location
8,5
Food
8,3
Overall 8,0 Excellent
Based on 2 044 reviews
All reviews
- All reviews
- Couples
- Solo
- Families
- Business
Value
9,5
Service
9,3
Vibe
8,5
Location
8,5
Food
8,3
Value
9,7
Service
9,2
Food
8,6
Location
8,3
Vibe
7,9
Service
9,5
Value
9,0
Location
8,3
Food
8,2
Cleanliness
7,7
Service
9,2
Location
8,7
Breakfast
7,1
Room
5,3
Comfort
3,0
Value
9,6
Service
9,5
Location
8,3
Breakfast
7,0
Room
5,4
Excellent
8,0
Pros:
The room was neat and tidy and the shower was modern and very clean.
Cons:
A fair 5-7 minute walk from the DLR station so take that into account on trips into Central London.
Okay
4,5
Pros:
Ubicación y precio
Cons:
La habitación es pequeña. La atención es pésima. En la recepción quien atendía muy despota y primero nos dijo que si nos dejaba el coche todo el día y después que no. Que nos cobraba y nos trató súper mal.
Mediocre
2,0
Pros:
The staff were friendly
Cons:
Hotel pictures were very deceiving. Horrible looking hotel and in a terrible location
Excellent
8,3
Pros:
Comfortable and great value plus breakfast included!
Cons:
No hot water in the shower!!!!!
Good
6,7
Pros:
Staff were extremely friendly and helpful
Cons:
Small room, but expected for a London and price.
Excellent
9,2
Pros:
- very clean - a free parking place - very friendly staff - free water and fruits all the time
Excellent
10,0
Pros:
Great location, very friendly staff, room well stocked and a very creative use of space. Clean and tidy, lots of facilities including kitchen use. Staff really helpful and cook breakfast in the mornings. Great price for what it is.
Excellent
9,2
Pros:
Breakfast was just as we wanted it
Cons:
Could have been cleaner
Good
7,1
Pros:
Staff were really pleasant Free water bottles, fruit and orange juice available at all times Access to kitchen Secure and safe parking for car Mattress was comfy
Cons:
Hot, stuffy rooms Stated rooms were quiet, but you could hear everything in the lobby, woke up several times from noisy guests. Pillows were hard and lumpy
Okay
5,0
Pros:
Staff were nice, cars were locked in so safer
Cons:
The parking didn't seem very safe, very noisy around there. Shower wasn't working properly neither were two lights
Okay
5,0
Pros:
I was only there 2 nights. Close to the excel.
Cons:
Dirty, broken fittings, noisy, lousy breakfast choices. Colleague couldn't get in his dirty shower. Nearly electrocuted himself on a loose socket. Stains on bed. I stuck to the floor near the bed - God knows okn what!!! No way 3 stars!!!!
Excellent
9,2
Pros:
Very comfortable stay and attentive staff. Mine was a quite small room but don't have any complains since it met my Smoking room preference and had a large open area access from my room. :-)
R2 551
Bar
10,0
Vibe
9,1
Service
8,8
Location
8,4
Breakfast
7,6
Overall 7,7 Good
Based on 541 reviews
All reviews
- All reviews
Bar
10,0
Vibe
9,1
Service
8,8
Location
8,4
Breakfast
7,6
Good
6,2
Pros:
Rooms are simple but comfortable. Buffet breakfast. Staff pleasant.
Cons:
It's right beside London City airport so good if you're using that. Otherwise I found it a. It in the middle of nowhere so not a great location if you're a tourist. Having said that it's also right beside the DLR you can use that to get you where you want.
Excellent
9,4
Pros:
Very good value and convenient. Good service, free breakfast, good location for ExCel events and airport. A bit inconvenient for visiting central London but otherwise no complaints!
R1 570
Cleanliness
9,3
Location
9,1
Value
8,0
Service
8,0
Room
6,9
Overall 7,6 Good
Based on 317 reviews
All reviews
- All reviews
Cleanliness
9,3
Location
9,1
Value
8,0
Service
8,0
Room
6,9
Excellent
8,0
Pros:
Breakfast
Cons:
Coffee machine was broken and remained broken our entire 4 night stay
R1 253
Service
8,7
Location
8,1
Room
6,5
Breakfast
6,4
Value
6,3
Overall 7,3 Good
Based on 648 reviews
All reviews
- All reviews
Service
8,7
Location
8,1
Room
6,5
Breakfast
6,4
Value
6,3
Good
6,0
Pros:
Good location
Cons:
Extremely Spartan
Good
7,1
Pros:
The breakfest was a surprise. So good and fresh. Better than in many higher class hotels
Cons:
It was not possible to book 2 rooms in one go on internet. Hence I booked two two times one room on my name which caused quite some confusion at the beginning. Also annoiyng was that the hotel was overbooked when we arrived. It ended up that I got a disabled room.
Mediocre
3,1
Pros:
I didn't really like anything except that the airport was close by.
Cons:
I couldn't beive there was only 30 minutes of free wifi. AND no TELEPHONE. The TV looked like a computer. Don't let me continue.
Excellent
10,0
Pros:
Our second year here for the weekend of the Ride 100 London Surrey, parking is reasonable however very tight, we paid £7.50 for 24hrs so checked in quite late, seems a busy hotel particularly due to the cycle event and Excel being on the doorstep, any event there makes this the ideal place to stay as it's a walk to Excel. right next to city airport and close to DLR, noise over night was not an issue in our room, although the train runs till midnight we could hear it didn't bother us, stayed in room 227.
Cons:
The Car Park is inadequate however there is parking at Excel which is just a 5 min walk.
R1 358
WiFi
9,3
Location
8,6
Service
7,8
Breakfast
5,9
Room
5,9
Overall 7,1 Good
Based on 2 481 reviews
All reviews
- All reviews
- Couples
- Families
- Business
- Solo
WiFi
9,3
Location
8,6
Service
7,8
Breakfast
5,9
Room
5,9
Location
9,1
WiFi
8,8
Service
7,4
Breakfast
5,8
Room
5,7
Location
9,1
Service
7,7
Breakfast
6,4
Room
5,8
Service
8,2
Location
8,2
Cleanliness
6,7
Room
5,7
Breakfast
5,3
WiFi
8,6
Location
8,3
Service
7,7
Cleanliness
7,2
Room
6,5
R921
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