London hotels in Kensington and Chelsea

Pros: Large room & large bathroom. Very friendly staff. Perfect location 1/2 block from subway with 3 different lines. Trendy neighborhood with lots of reasonably priced restaurants.

Cons: Nothing

Pros: Location People Cleanliness

Pros: everything

Cons: nothing

Pros: It’s location — right in the heart of South Kensington and literally next to the underground station.

Cons: The musky smell as you enter the hotel; perhaps can be freshened up?

Pros: Lovely hotel but rooms a bit small.

Cons: Rooms cluttered but bathroom great

Pros: Very clean and extremely handy. Very obliging staff.

Pros: Great service and location

Cons: Nothing!

Pros: Great staff, spotlessly clean, best location and a little quirky!

Cons: Dietary restrictions were a challenge.

Pros: Everything - Room is very beautiful. It is facing the nice traditional bldg opposite the hotel. This is especially nice on the sunny day when you opened curtain and welcomed by sun streaks and beautiful view. - Location: it is so close to South Ken subway station. although it is not in the heart of sightseeing, with that station on the Green Line everything is very accessible. It’s close to main museums and concert hall though. It is peaceful in the sense that it’s local residential area with some mixture of tourists, so it can be bustling and lively in the good way too. Many nice restaurants and cafes around the hotel too. Most open since the morning. - Staff : very professional and helpful. There is a thai lady staff at the reception who recommended me a good thai restaurant not far from hotel, and gave me the beautiful room. I didn’t have chance to thank you her upon checkout on the restaurant recommendation which I went back twice.

Cons: Nada. Love everything. Will come back next time with kids for museum and stay at this hotel again for sure.

Pros: Great location, fabulous room, service and staff exceptional.

Pros: Good breakfast, big room and good service

Pros: This was our second time at the Ampersand and again everything matched and exceeded our expectations. We were provided with a room away from the lift in a quiet corridor and it was a haven from the hustle of London. So close to South Kensington Underground and buses - everything at your fingertips for exploring London. Breakfasts were wonderful - good choices, we were not rushed and the coffee was excellent.

Cons: Nil - will be staying there again when we can get good offers!!

Pros: The staff are amazing and the location was very convenient.

Cons: We only found room in the basement

Pros: Great hotel. The hotel actually provided a mobile phone with free service to use around the City. This was such a helpful and wonderful, unexpected amenity. The staff was always pleasant and smiling. The room was cozy, clean and very comfortable.

Pros: The close proximity to underground, museum mile, and convenience shops and restaurants. The staff are very friendly and helpful. we would definitely stay here again.

Cons: The rooms are a little small but overall the hotel is in a great location.

Pros: extremely friendly and very attentive when asking a question or for room service.

Cons: bathroom was small. Needs some shelves or more counter space.

Pros: Staff were wonderful! Polite and helpful. My mum wasn’t feeling well as we were leaving and they were great in helping accomodate us.

Cons: Wish our bathroom had had a bath, but we were placed in disabled-friendly room.

Pros: Good location. Nice small room with microwave. Friendly staff and very welcoming. I told the receptionist about our poor night sleep upon check out and she was very kind and apologetic. Not her fault though. We were offered a room upgrade if we book our next visit.

Cons: The AC is not too cold, very noisy guests. Banging and laughing.++ poor soundproof in the bedroom. also the drains in the sink and bathroom not clearing quickly.

Pros: Breakfast was ok. Not a fabulous choice, but ok.

Cons: Breakfast could have been a little warmer and more choices available.

Pros: This was our second time staying at this hotel and experience was just as exceptional as the 1st.

Pros: I was asked to move from Kensington to Paddington Court , this was no where near as nice or central for my needs as Kensington

Cons: Room was small , entrance on Devonshire smelt old , no room to hang clothes as cupboard had ironing board in and was so small could not hang clothes

Pros: It's in a very good and convenient location

Cons: N/a

Pros: The shower was powerful and warm, staff all very friendly and polite. Position of hotel was good for underground links.

Cons: Nothing within this price point.

Pros: Their location was great. Cell phone to use was extra special for someone visiting for 1st time. Staff very helpful and friendly. The bed was very comfortable.

Cons: the only 2 negatives I can think of is... There were a few places where the wallpaper and paint needed a little touch up. No major issues, just wallpaper seams coming loose and a few spots that needed touch up paint. Subway noise if basement room.

Pros: We have stopped here in the past, we just love the location. The staff are always super friendly and eager to help. This year we were affected by airline strikes and got rescheduled to a later flight. They allowed us to check out later to help us out.

Pros: Everything was so clean and the staff were so friendly and helpful.

Cons: We enjoyed everything!

Pros: Cozy, clean room Good location

Pros: location

Cons: food

Pros: The reception staff and concierge were very friendly and helpful. The hotel was very clean. Breakfast was lovely.

Pros: Location

Cons: Maybe distance form City Centr

Pros: Two couples booked same time same room standard yet two different sized rooms. One totally substandard the other met expectations. No rooms had a fridge and as a diabetic insulin dependent this was an issue albeit the staff were very helpful.

Cons: Room size and no fridge otherwise all good

Pros: The location in London. The rooms. ALL of the friendly but not overpowereing staff.

Cons: Nothing really.

Pros: Everything! I

Cons: No

Cons: Our room seemed to be above the kitchen and if the window was open we had a food smell in the room

Pros: Location

Cons: Room size

Pros: Location superb, close to underground.

Pros: Staff friendliness Location

Cons: Rooms too small

Pros: The room was spacious and the service good.

Cons: Nothing. All very good. Only slight niggle was the jacuzzi was cold when I checked in and didn't warm up till the morning.

Pros: Staff at the hotel are excellent - friendly and helpful and location is wonderful.

Cons: We stayed in the hotel apartment across the street from the main hotel. Apartment was comfortable and clean but the kitchen was missing essentials - like a full set of cutlery and crockery and cooking utensils and pans! Not much point having cooking facilities without the basic equipment to prepare and eat with... Also 5 flights of stairs with no elevator which was a problem with luggage and no means of contacting the hotel without physically going across the street.

Pros: Lovely staff and nice room

Pros: Location was very good Staff is provisional and helpful

Cons: Breakfast was limited. It can be better

Pros: We stayed in the 2 bedroom apartment, it was perfect for our family. Lovely decor and spacious. Location was brilliant, a couple min walk to Sth Ken tube and so many food options within few min walk.

Cons: The Room was so small , there is not air conditioning operating , was very hot July .... we ask to mo e for other room , as was not available to change to other Hotel . Only a very small elevator. The Hotel is not 5 starts are indicated . High price comparing with the structure offered

Pros: All of it! Fun & funky objects all around. Staff were very welcoming and the breakfast for a small place wss extraordinary. The room was clean & quiet! Nice products, big fluffy towels & gowns!!Loved it!

Cons: Didn't spend enough time there!!

Pros: Hot tub. Could done a better job making sure it’s all clean around it.

Cons: Staff to be more friendly and Aware that they are working not relaxing and chatting with colleagues all day. Instead make an effort to speak to paying Customers :(

Pros: The bed was very comfortable

Cons: N/A

Pros: Location, clean! Stayed here many many times. Duplex suite is very cool.

Cons: Slow elevator, but that’s because there is not much else I can fault.

Pros: Location was great

Cons: Noisy rooms

Cons: A member of staff stole my Rolex and is refusing to give it back. The house keeping is a joke they literally have one man doing everything there no late night food but mainly they stole my watch which was invaluable due to sentimental reasons

Pros: The location of the hotel is really good, very close to the tube station, supermarket, museums and restaurants.

Cons: I had a terrible experience with the hotel. The cleaning ladies and mechanics all had the key to open my room. A few times they knocked once and then opened the door right away without waiting for my response. I was totally shocked to see them in my room. One day the water stopped while I was taking a shower. I called the front desk for help. I waited and waited. Eventually I went downstairs to demand a room with water to complete my shower so that I could go to my appointment. The room I was taken to had a bit water running very slowly down the faucet. I never had this kind of experience with any hotel I stayed before. The second day of my stay I asked to extend my stay for one night due to some change of my plan. In the morning of the originally scheduled departing day, I was on a conference call while the front desk called me. I couldn't take the call but went downstairs to check the matter right after (tried to phone the front desk but no one answered). They told me that I needed to check out the room immediately. After I told them my conversation with the front desk about extension a few days ago, they made the arrangement that I had requested for me. But that evening I could not use the card to access my room. After I returned to HK, I realised I was double charged for the extended night. I wrote to the hotel but they were most unhelpful. Instead of looking into their records, they asked me if I made another booking using a different name. It's not difficult to find if a room is double charged - they only need to match the number of rooms and the amount of money paid for that day. The attitude was rude, irresponsible and unacceptable. I used to live in the neighborhood and frequented the bar at the hotel. It's not only unpleasant but also sad for me to experience all these. I have raised a request to dispute the unauthorised transaction with my credit card company. I know I'll get the money back but no customer should be treated this way.

Pros: The bed was very comfy

Cons: The shower pressure was horrible.

Pros: Excellent location and helpful staff. Breakfast was delicious. Room was clean Free wifi

Cons: Pillows were not very comfortable

Pros: Location

Cons: Hotel was under construction. Had I known I may have made a different selection. Also I was given a room without a window and others not available.

Pros: The location was excellent. Great access to south Kensington and Gloucester tube stop. Good restaurants and great market (little wait rose)! Staff was friendly and excellent service at afternoon tea at the hotel. Though, expensive it was worth the experience and delicious! The staff made sure my daughter did not have any tree nuts. The room was a bit small but updated and clean!

Cons: I stayed at hotel and had four rooms booked based on reviews. Unfortunately, I had a horrible experience and faced unacceptable customer service during my stay. Below is a detailed overview of the experience. Dates: June 24 - 26, 2019 - I communicated my request for early check-in due to early arrival or flight, which was confirmed, yet only one room was made available at noon. The other rooms were only available after 3:00 pm which was frustrating because we had infants and children with us. - One out of the four rooms has a broken AC and it was very challenging to change it. I am a paying customer and cannot accept to pay for and stay in a room with no AC. - Three out of the four rooms were on the first floor where there was construction / maintenance - which should have been communicated prior to my arrival to allow me to decide to either keep my booking or find another quiet hotel. The noise and chaos are both disturbing and unacceptable. Dates: June 28 - July 1, 2019 - Two out of four rooms had no internal phone line which made it difficult for us to communicate with family. - After housekeeping cleaned up the room on level #5, I found the plastic bath mat inside my suitcase - probably to steal something and I wouldn’t notice the capacity or weight - I handed the employee clothes for laundry on the 28th and never got it back - they lost my clothes and had no answer other than “we will investigate”. The clothes handed cost over 500 pounds and included (1) Adidas outfit for a baby, (1) Complete Juice Couture outfit for a baby, (1) Juice Couture adult pants, (1) bra, (2) adult black t-shirts, (1) white t-shirt Dates: July 5-7, 2019 - ‪Upon check-in at 4:00 pm, only two out of four rooms were ready.

Pros: The location is great.the hotel is very clean and the staff are very nice & helpful

Cons: the room was very small

Pros: Location, cleanliness, staff was very healthful and smiley, clean

Pros: The breakfast and Service

Cons: The Bathrooms and the Ac dont work

Pros: This is a beautiful hotel in a great location, really close to shops and restaurants. All the staff were really friendly and professional and it was lovely to receive a bottle of wine sent to our room for my birthday. The rooms are very small but pleasant and well-designed. The style and design of the hotel is beautiful.

Cons: The rooms are a little small.