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Frequently Asked Questions

Flights

KAYAK compares flight prices of various airline reservation sites and find the lowest price for you. Select the lowest price you want and we will link you to the site so that you can complete your reservation. Since the actual reservation is connected to the airline or travel agent you have selected, KAYAK is not involved in the reservation and payment, and your reservation information cannot be verified. Therefore, if you have any inquiries regarding reservation changes or cancellations, please contact the customer center of the airline or travel agency where the reservation was made. If you can't remember which reservation site you booked from, please check your payment details. If you look at the payment destination, you can check the reservation destination.
Because we're searching hundreds of other travel sites at once, sometimes there are accuracy issues originating from the information we're receiving from those sites. Either the site isn't updating their inventory with us, has given the wrong path, or another traveler has booked the last available room.
Because KAYAK is a search engine, not a seller, we don't have a refund policy -- that's handled solely by the provider that booked your trip. Not sure what company to talk to? Check your credit card statement and/or go to Bookings to locate your provider's information.
Everyone likes saving money, right? We figured out that one of the best ways to get a great deal on certain flights was to book two one-way flights instead of a return ticket. So, that's what a Hacker Fare does: it finds two compatible one-way flights to help you save. Just make sure to first confirm that each leg of your trip is available before booking.
All flight prices on KAYAK include applicable taxes and fees. Any exceptions to this are any optional fees like checked baggage or airlines that charge for seat selection, pet accommodations, etc. These types of add-ons will have to be arranged separately with your airline. Want to know what sort of fees an airline might charge? We got you. Train and bus prices on KAYAK include applicable taxes and fees. Some partners may charge an additional service fee, a fee for additional baggage, or a fee for certain payment methods.
Nope. You'll have to check out our KAYAK page to see if your airline charges extra for checked bags or carry-ons (yes, that's a thing now).
On our site, you can create one by signing in and going directly to Price Alerts in your account or you can look for the "Track Prices" button on the top left-hand side of flight results. If you're searching hotels, select "Set Price Alert" at the top right of the hotel results list. If you're on our app, you can get to Price Alerts using the app's navigation menu and follow instructions there.
Congrats, you've spotted our Price Forecast tool. Using historical data, we're able to make predictions on whether or not the price for certain routes will go up or down within the next 7 days. Then, we suggest whether you should book a flight now or if you should wait and watch what happens to flight prices (setting up a daily Price Alert is helpful in doing so).
Not all flight routes will have sufficient data to show a Price Forecast. Looks like you picked a unique snowflake in the realm of price trends.
When searching for flights on KAYAK, you can select the number of children and infant passengers via the traveller drop-down menu.
If you wish to pay for someone else's flight, you can certainly do so. However, you'll need to make sure when entering the passenger's details that the name you put on the ticket matches the traveller's ID exactly - a simple typo could prevent them from flying. Also, be aware that many airlines charge a substantial change fee to correct any mistakes should any information need to be edited after the ticket has been booked.
We've got you covered. When you're on the KAYAK Flights page, select 'Multi-City' above the search bar before you perform your search. This will allow you to search for a flight with up to 3 different legs.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you flights up to 3 days before/after your preferred dates. That way, you can see if leaving a day or two earlier will find you a better deal. You can also select the flexible 'weekend' or 'month' search options to widen your search range and find the cheapest price that works for you.
Currently KAYAK can search for a maximum of nine passengers at a time. That said, KAYAK can still help you locate the best itineraries for your group. We suggest you find the flight you wish to purchase by completing a search at www.za.kayak.com and then contacting the airline directly to discuss group trips.
Mysterious, isn't it? Sometimes, providers will give out special discounted rates on flights with one caveat: because the rates are so low, the airline wants to remain anonymous until after you've completed your purchase.

Hotels

Help is on the way: if you booked your travel on the KAYAK site with one of our providers, then you can go to Bookings and get info on around-the-clock support. If you booked your travel outside of KAYAK or were redirected from our site to a provider's web page to complete your booking, then you'll need to get in contact with the provider directly. Not sure who your provider is? Our partnering travel providers take your data privacy seriously, which is why KAYAK doesn't have access to your booking to make changes or resend confirmation emails. If you've been charged already, you can find out who you booked with by checking the payee name against any pending or completed charges. Get in touch with the hotel to find out which travel provider your booking came from. If you used your computer or mobile web browser to book, you can retrace your steps by checking your browser history to see which travel provider's website you were redirected to after KAYAK.
Because we're searching hundreds of other travel sites at once, sometimes there are accuracy issues originating from the information we're receiving from those sites. Either the site isn't updating their inventory with us, has given the wrong path, or another traveler has booked the last available room.
Because KAYAK is a search engine, not a seller, we don't have a refund policy -- that's handled solely by the provider that booked your trip. Not sure what company to talk to? Check your credit card statement and/or go to Bookings to locate your provider's information.
On our site, you can create one by signing in and going directly to Price Alerts in your account or you can look for the "Track Prices" button on the top left-hand side of flight results. If you're searching hotels, select "Set Price Alert" at the top right of the hotel results list. If you're on our app, you can get to Price Alerts using the app's navigation menu and follow instructions there.
Star ratings are provided by the hotels themselves as well as online travel agencies that sell hotel rooms. KAYAK takes that information and displays what's most accurate. We understand that some of these providers are more reliable than others and take this into account when displaying the number of stars.
All of our hotel reviews are by verified guests, so you know that what you're reading is legit.
Looking to become one of our hotel partners? Go here.

iOS

  1. Go to your device’s Settings and scroll down to Privacy.
  2. Tap Location Services.
  3. Toggle the switch to On. Any apps that may use location services will populate underneath.
  4. Scroll down to your browser (e.g. Safari, Chrome, etc.) and ensure that location services are turned on.

Android

  1. Go to your device’s Settings menu, then select Location. Be sure that it is toggled on.
  2. Also, check that you have location settings turned on for your browser specifically. Open the browser’s menu (upper right corner).
  3. Scroll down to navigate to the Location menu.
  4. Toggle the Location switch on.
  5. You can then view any websites you’ve allowed and blocked by expanding the corresponding menus and adjust location access settings for each site.
  6. Refresh the event page you are trying to view after allowing your location. The page will then load if your location has not been geo-blocked.
If you have already booked online and have particular requests for your stay or need more information like airport shuttle arrangements, you can contact the hotel using the details on your confirmation email or by getting in touch with your travel provider. If you haven't booked yet and just want to know more before you make a booking, try searching for the hotel's website with your preferred search engine (like Google) with the hotel name and city. If you can't find an answer to a specific question on our website or on the travel provider's website, the best thing is to contact the hotel directly as they will be your best resource.

Cars

KAYAK is a search engine that compares rental car products offered by each rental car company and finds the lowest price. When you select the product that is optimized for you, we will link you to the site so that you can complete your reservation. We do not collect or manage reservation information of KAYAK customers. Therefore, if you need to cancel or change your reservation, you must contact the car rental company or site where the actual reservation was made. If you are not sure which car rental site you booked on, please check your payment details. If you look at the payment destination, you can confirm the reservation destination. Alternatively, you can check the history record of your internet browser or search for the same conditions again at KAYAK to see which site the reservation was made on. Cancellation policy is subject to the regulations of each car rental company and may vary depending on the conditions selected at the time of booking. Before canceling, please check the cancellation policy on the reservation confirmation, and if you have any further questions, it is best to contact the website where the reservation was made.
Did you look in Bookings? If you booked on the KAYAK site with one of our providers, you should be able to find it there. Otherwise, if you were redirected off-site to complete your reservation, you'll need to check with the provider directly. If you can't remember your provider's name, check your credit card statement to see who charged your card.
Because KAYAK is a search engine, not a seller, we don't have a refund policy -- that's handled solely by the provider that booked your trip. Not sure what company to talk to? Check your credit card statement and/or go to Bookings to locate your provider's information.
Because we're searching hundreds of other travel sites at once, sometimes there are accuracy issues originating from the information we're receiving from those sites. Either the site isn't updating their inventory with us, has given the wrong path, or another traveler has booked the last available room.
The age limits will vary depending on where and who you plan to hire your car with, so it's best to keep yourself informed. For further details, we suggest you to reach out directly to the hire car provider to ask their policy. Please note that at KAYAK we do not set the policies regarding driver ages.

Trips

Glad you asked. Trips helps you organise your travel, effortlessly. You can save search results to track prices, create itineraries for upcoming trips, share your plans with friends and family, sync it with your Gmail account to automatically create itineraries, forward booking confirmations from most sites to add to your trip, manually enter things to do, receive notifications about flight and gate changes and so much more -- all in one place. Also, it's totally free.
After you sign in to KAYAK, go to your Trips page and select the trip you want to merge. Look for the drop-down 'More' menu and find 'Merge into another trip.'
Go to your Trips page and select the saved option you'd like to book. Even if it's been a while, KAYAK has been working in the background, refreshing your saved searches to make sure you're seeing the most recent pricing. Simply click the 'book' button when you're ready to go.
We'll import your reservations into KAYAK Trips so you can see all your travel plans in one place, even offline. KAYAK’s use or transfer of information received from Gmail sync is subject to Google API Services User Data Policy, including the Limited Use requirements.

Account

If you booked with one of our providers on the KAYAK site, go to Bookings for info. However, if you booked off-site or we redirected you to a provider's website from KAYAK to complete your purchase, then you'll need to contact the provider directly. Not sure which provider you booked with? Check your credit card statement to see who charged your card.
Head on over to your Account to change any of your personal info.
Easy! Visit your Account page and have at it.
Are you unfriending us?! It's really easy: sign out of KAYAK, click the 'Sign in' link and enter the same email address you use to log into Facebook. Then, instead of entering more info, click 'reset password'. This will ask you to create a new account password, effectively disconnecting your Facebook account.
When you try to sign into your account, select the reset password link.
If you'd like to change your email subscriptions, you can do so on your Price Alerts page. If you'd like to delete your account entirely, please visit your Account settings.