Recent reviews
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8,0
Pros: Quick, easy and as simple as it should be.
Cons: I spoke with the representative at STS and confirmed that there wasn’t a fee to drop the car in San Fran at a different location. I picked the car up and noon and told him we were escaping the fires and dropping the car off today. We go to San Fran a couple of hours later. The office had closed at 1pm and the valet at the hotel told me there was a $25-$35 charge?
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8,0
Pros: The woman who helped me was very nice.
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9,6
Easy to find drop off at night
Pros: I liked that it was easy to find, night drop was available.
Cons: Being late night drop off, would’ve made more sense to me a little better instructions about what papers are being dropped off. Also, a sensor had gone off about a brake light bulb that went out en route to my destination. No one was available to inform about this, so a space on the paper that gets turned in would be a good idea. I improvised and wrote it on the side
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2,0
Fail
Cons: Nobody was at the rental counter in Santa Rosa. Ended up going with another rental company.
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10,0
Pros: Very easy drop off
Cons: The fellow at the counter first overcharge me until I corrected them pretty quickly corrected the problem
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6,8
Horrible customer service in Santa Rosa
Pros: I was surprised how nice the Ford Focus was
Cons: Customer service representative at pick up in Santa Rosa could have cared less. I asked for a drop off in on place and he put another on the contract without telling me. It was very inconvenient. I called to complain and there was nothing they could do and they offered no help or restitution
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10,0
Pros: Easy drop-off. Friendly customer service.
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8,4
Car smelled a bit, but it was a good value.
Pros: No drop off charge. Ease of rental location.
Cons: Car smelled a bit like bad b.o. Vehicle seemed a bit cheap.
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2,0
Poor service
Cons: Budget did not have a full size SUV as reserved. The woman at the counter was only interested in upselling me to a Mercedes SUV. She offered me a "fantastic deal" of only an additional $85/day rather than $165 extra/per day because they didn't have the car I reserved available. I wasted almost an hour at the budget counter and there was no resolution. I ended up walking away and renting from another counter.
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10,0
Pros: The pick up was smooth and quick. The car was so cute and worked great for me. Had plenty of features for an economy car.
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10,0
Pros: The people who work at Budget in Santa Rosa are so nice!!!!
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10,0
Excellent customer service.
Pros: Budget representative was kind and helpful.
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9,6
Easy to find drop off at night
Pros: I liked that it was easy to find, night drop was available.
Cons: Being late night drop off, would’ve made more sense to me a little better instructions about what papers are being dropped off. Also, a sensor had gone off about a brake light bulb that went out en route to my destination. No one was available to inform about this, so a space on the paper that gets turned in would be a good idea. I improvised and wrote it on the side
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10,0
Pros: Very easy drop off
Cons: The fellow at the counter first overcharge me until I corrected them pretty quickly corrected the problem
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10,0
Pros: Easy drop-off. Friendly customer service.
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10,0
Pros: The pick up was smooth and quick. The car was so cute and worked great for me. Had plenty of features for an economy car.
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10,0
Pros: The people who work at Budget in Santa Rosa are so nice!!!!
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10,0
Excellent customer service.
Pros: Budget representative was kind and helpful.
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8,0
Pros: Quick, easy and as simple as it should be.
Cons: I spoke with the representative at STS and confirmed that there wasn’t a fee to drop the car in San Fran at a different location. I picked the car up and noon and told him we were escaping the fires and dropping the car off today. We go to San Fran a couple of hours later. The office had closed at 1pm and the valet at the hotel told me there was a $25-$35 charge?
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8,0
Pros: The woman who helped me was very nice.
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6,8
Horrible customer service in Santa Rosa
Pros: I was surprised how nice the Ford Focus was
Cons: Customer service representative at pick up in Santa Rosa could have cared less. I asked for a drop off in on place and he put another on the contract without telling me. It was very inconvenient. I called to complain and there was nothing they could do and they offered no help or restitution
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8,4
Car smelled a bit, but it was a good value.
Pros: No drop off charge. Ease of rental location.
Cons: Car smelled a bit like bad b.o. Vehicle seemed a bit cheap.
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2,0
Fail
Cons: Nobody was at the rental counter in Santa Rosa. Ended up going with another rental company.
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2,0
Poor service
Cons: Budget did not have a full size SUV as reserved. The woman at the counter was only interested in upselling me to a Mercedes SUV. She offered me a "fantastic deal" of only an additional $85/day rather than $165 extra/per day because they didn't have the car I reserved available. I wasted almost an hour at the budget counter and there was no resolution. I ended up walking away and renting from another counter.
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