Car hire at Santa Rosa Sonoma County Airport

Pros: The guy I picked the car up from was friendly and helpful. I declined insurance and I appreciate that he did not push it.

Cons: However, the car reeked of cigarettes after about 3 miles down the road, so I assume they cleaned the interior to eliminate the smell but not the air filter. That was kinda gross but not that big of a deal. The big deal was after I returned the car. I returned it an hour earlier than the deadline stated on the contract, but then got an email with an invoice stating I owed $20 for a late fee and I'm still trying to figure that one out. On top of that I was quoted $75 online, but then that jumped up to $99 inexplicably when I picked it up. I will update this to a better score if they fix the inaccurate bill but so far I am pretty disappointed.

Pros: The staff was friendly and understanding through all of our problems with the cars.

Cons: first car we got smelled so bad we had to return it after a couple hours. The second car they tried to give us smelled the same. It was like they dumped a bottle of perfume in the carpet to cover up smoke smell. The only car they had that didn't smell bad was a mini van. Not what I reserved. Two weeks after returning the van the $200 hold on my credit card is still there. Not happy about the whole experience.

Cons: It shouldnt be in this business

Pros: The staff were great

Cons: The car was falling apart. Obviously had mechanical issues and the staff didn’t seem concerned. The car wouldn’t start on our way back to the airport.