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2.0
They pulled a bait and switch on me at the check out counter. Told me that they didn't have the car I reserved (after calling to make sure), but they offered another without telling how costly the change would be.Reviewed Dec 30 2022
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8.0
There was a candy in the car when I got it. I’d also asked for the smallest car and I got a Dodge Challenger which sucked down gas. It took almost a full tank to drive about four hours. This car made it more expensive and much more difficult for me to drive and I had to change my plans because I felt so uncomfortable driving it at night.Reviewed Dec 14 2022
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10.0
Super easy pickup, no small print or added costs later, friendly staff that offered car upgrade and insurance discountReviewed Nov 14 2022
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2.0
I asked the SFO office to rebook their car instead. As we were too tired to go to The pickup address at the downtown. Turned out the price charged by budget at SFO for the same car that I supposed too pick up is multiple times higherReviewed Nov 5 2022
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10.0
Employees at both 675 Post St SF and West Los Angeles are extremely friendly and efficient!Reviewed Oct 9 2022
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4.0
pick off was good, but we were told to buy the gas because we will need a tank to come 200 km, costs 106€……than we asked if we can return car whenever we want within the 24h by a one day rental, answer yes its a 24 h rate. we arrived at our destination, phoned the return point just to be sure….she told us about several extra costs when we not return the same evenig! so i think it’s expensive at budget and uncommon thanks a lotReviewed Oct 5 2022
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2.0
we were given a huge van for 12 person. Was not what we rented .(we rented for 6 person) The front desk at San Francisco airport was extremely slow . Only one person attending . We had to wait 90 minute ,4am in te morning ! Next day we went to Oakland airport to change the originally category of car we rented . They gave us a model General Motors that did not have the chip to navégate . We decided to take it because we had meeting to attend and we have no more time to deal with this issue . Very disappointed with the car . The mirror ( retrovisores ) did not work properly . Was difficult to see the cars on the side . We call during the day to eliminate some charges like insurance . Hope they will respect this aspect . Also we wanted to be charge only the tolls used , not the fee of 250 dollars they charge us . Hope you can answer to our bad experience we had to with renting wit budget . And we are charge what correspond . Sorry about my written English . Sincerely IsabellaReviewed Sep 24 2022
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10.0
Although a Long line, another associate would ask if you were pre-registered and sent customers to a shorter line that helped move the line along quicker. Wasn’t able to get car we wanted but gave us a better model that worked out great!Reviewed Sep 8 2022
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4.0
I liked the dropping off. Easy. I just didn't like when i made the reservation, it told me a price including the insurance, until i went to pick up it added way more to it.Reviewed Sep 7 2022
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2.0
When you are a tourist and don’t speak very well English, Budget is trying to add you all additional fees as possible, upgraded car, full gaz for 200% more expensive than usual one.. and employees at the drop in laugh with other colleague when they sell incredible feed in front of you… Budget is an awful company , we have rented the car for 1 day … and cost us almost 400$ for San fransisco - Los Angeles …Reviewed Sep 1 2022
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4.0
The vehicle had two front tires worn down to the steel belts and we began to lose air in the driver front tire half way through our vacation. They were able to swap out vehicles but it did require us to travel about an hour out of our way to do so. Not impressed with their fleet maintenance.Reviewed Aug 31 2022
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6.0
Easy pick up and drop off. Slow customer service and dirty truck.Reviewed Aug 29 2022
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