Guest reviews
Overall rating
7,3
Good
Based on 4 950 reviews
Cleanliness
7,7
Comfort
7,5
Pickup/dropoff
6,4
Value for money
7,0
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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Find reviews that mention:
customer service
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great experience
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7,6
Pros: Got a VW Tiguan for a small SUV rental. Nice car. Would rent this vehicle again.
Cons: Hertz was understaffed for the amount of traffic they were getting on a Friday evening and it took a long time to get our car. Prepaid for everything and got an invoice about a airport toll 9 days after rental return. Not sure if it's legit. I didn't pass through any toll booths entering the airport
review from
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2,0
Cons: They failed to close my contract once I delivered the car and kept withdrawing $100 a day from my account. Needless to say they take forever to return the money back to the account which caused me severe financial stress which they did not care about or try to help with. Total lack of organization.
review from
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4,8
Cons: Pick up staff was rude. I actually sat in the office for 10min before anyone even bothered to show up. I was there 10min before my pick up time and they told me to leave and come back.
review from
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4,0
Cons: The pick up process at the Geary Blvd location was tortuously slow. I waited in a short line for almost an hour for a car. Then they took a woman ahead of me who had called that morning for an insurance car rather than making her wait her turn. They appeared to be seriously short staffed and unpre
review from
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4,8
Pros: The staff tried to book me additional under age costs even after seeing my ID. When questioned about the error, got mad with me for questioning... Horrible service
Cons: A lot of dif. cars but service has a lot to improve. Review with the client all payments first....
review from
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7,6
Pros: Staff was great.
Cons: Did not have the car I thought I was getting. Ended up with a smaller vehicle than anticipated.
review from
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2,8
Pros: Staff was not friendly.. or even on site when I arrived. The check-in took more than an hour, primarily because no one was on site... at 2 pm in the afternoon, and then they had to go find a car. The first rep was surly; the young woman who took over (after returning from lunch) was OK.
Cons: Having staff available during business hours. Customer service skill training. Car was fine.
review from
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8,0
Pros: Drop off was fast
Cons: Waiting time, but i guess today was a bit busier than usual
review from
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4,4
Cons: pickup was at a hotel, there were no signs. additional hidden charge for valet. attendant was not helpful or friendly. told me i could return to a different location, but didn’t tell me they would tack on an additional charge for that too. the attendant at the last location did rectify it.
review from
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10,0
Pros: I didn't have a pen to fill out the mileage on the return form. A nice man with Hertz at the car drop off had one I borrowed.
Cons: The car return was difficult to find. Only 1 sign on Rt 101 to indicate car return exit. It sort of blended in with other signs. More signs prior to exit would have been helpful.
review from
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7,6
Pros: Excellent pick up and drop off location and service. Connectivity from SFO to car rental location via Air Train was great!
Cons: Nissan Sentra not the best choice of cars.
review from
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8,0
Pros: Great price. Once I found where to pick up, it was OK. It would have been better if Hertz had just said where to pick up
review from
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7,6
Pros: Got a VW Tiguan for a small SUV rental. Nice car. Would rent this vehicle again.
Cons: Hertz was understaffed for the amount of traffic they were getting on a Friday evening and it took a long time to get our car. Prepaid for everything and got an invoice about a airport toll 9 days after rental return. Not sure if it's legit. I didn't pass through any toll booths entering the airport
review from
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7,6
Pros: Staff was great.
Cons: Did not have the car I thought I was getting. Ended up with a smaller vehicle than anticipated.
review from
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8,0
Pros: Drop off was fast
Cons: Waiting time, but i guess today was a bit busier than usual
review from
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7,6
Pros: Excellent pick up and drop off location and service. Connectivity from SFO to car rental location via Air Train was great!
Cons: Nissan Sentra not the best choice of cars.
review from
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8,0
Pros: Great price. Once I found where to pick up, it was OK. It would have been better if Hertz had just said where to pick up
review from
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2,0
Cons: They failed to close my contract once I delivered the car and kept withdrawing $100 a day from my account. Needless to say they take forever to return the money back to the account which caused me severe financial stress which they did not care about or try to help with. Total lack of organization.
review from
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4,8
Cons: Pick up staff was rude. I actually sat in the office for 10min before anyone even bothered to show up. I was there 10min before my pick up time and they told me to leave and come back.
review from
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4,0
Cons: The pick up process at the Geary Blvd location was tortuously slow. I waited in a short line for almost an hour for a car. Then they took a woman ahead of me who had called that morning for an insurance car rather than making her wait her turn. They appeared to be seriously short staffed and unpre
review from
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4,8
Pros: The staff tried to book me additional under age costs even after seeing my ID. When questioned about the error, got mad with me for questioning... Horrible service
Cons: A lot of dif. cars but service has a lot to improve. Review with the client all payments first....
review from
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2,8
Pros: Staff was not friendly.. or even on site when I arrived. The check-in took more than an hour, primarily because no one was on site... at 2 pm in the afternoon, and then they had to go find a car. The first rep was surly; the young woman who took over (after returning from lunch) was OK.
Cons: Having staff available during business hours. Customer service skill training. Car was fine.
review from
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4,4
Cons: pickup was at a hotel, there were no signs. additional hidden charge for valet. attendant was not helpful or friendly. told me i could return to a different location, but didn’t tell me they would tack on an additional charge for that too. the attendant at the last location did rectify it.
review from
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Where can I find Hertz hire cars in San Francisco?
780 Mission Street, Hertz car hire
Address
780 Mission StreetPhone
+1 415 957 9425FAQs about hiring a car from Hertz in San Francisco
What is the most popular car hire from Hertz in San Francisco?
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Hertz in San Francisco.
How many car hire locations does Hertz have in San Francisco?
Hertz has 11 car hire locations in San Francisco. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: San Francisco Airport (SFO)?
Yes
Does Hertz offer shuttle or airport pick-up services from San Francisco Airport (SFO)?
Yes