Guest reviews
Overall rating
7,3
Good
Based on 4 956 reviews
Cleanliness
7,7
Comfort
7,5
Pick-up/Drop-off
6,4
Value for money
7,0
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Showed up, no cars available."
(in 361 reviews)
"Drop off location was horrible."
(in 1439 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
-
4,4
Cons: Not having to walk all the way to the spot for pick up to find and empty spot, and then, when I walked back and got it corrected, they gave me a car with over 40K miles that had a violent shake in steering wheel and sounded like the car was going to shake apart at freeway speeds...test your cars and balance tires!
review from
-
2,8
Cons: The staff was incredibly unfriendly, unhelpful, and most of all, unprepared. I booked a car with this Hertz location and when I showed up, was told there were no cars. It took well over an hour for one to be brought over for me from the airport. Zero communication or help from anyone "working" there
review from
-
7,6
Pros: Got a VW Tiguan for a small SUV rental. Nice car. Would rent this vehicle again.
Cons: Hertz was understaffed for the amount of traffic they were getting on a Friday evening and it took a long time to get our car. Prepaid for everything and got an invoice about a airport toll 9 days after rental return. Not sure if it's legit. I didn't pass through any toll booths entering the airport
review from
-
2,0
Cons: They failed to close my contract once I delivered the car and kept withdrawing $100 a day from my account. Needless to say they take forever to return the money back to the account which caused me severe financial stress which they did not care about or try to help with. Total lack of organization.
review from
-
4,8
Cons: Pick up staff was rude. I actually sat in the office for 10min before anyone even bothered to show up. I was there 10min before my pick up time and they told me to leave and come back.
review from
-
4,0
Cons: The pick up process at the Geary Blvd location was tortuously slow. I waited in a short line for almost an hour for a car. Then they took a woman ahead of me who had called that morning for an insurance car rather than making her wait her turn. They appeared to be seriously short staffed and unpre
review from
-
4,8
Pros: The staff tried to book me additional under age costs even after seeing my ID. When questioned about the error, got mad with me for questioning... Horrible service
Cons: A lot of dif. cars but service has a lot to improve. Review with the client all payments first....
review from
-
7,6
Pros: Staff was great.
Cons: Did not have the car I thought I was getting. Ended up with a smaller vehicle than anticipated.
review from
-
2,8
Pros: Staff was not friendly.. or even on site when I arrived. The check-in took more than an hour, primarily because no one was on site... at 2 pm in the afternoon, and then they had to go find a car. The first rep was surly; the young woman who took over (after returning from lunch) was OK.
Cons: Having staff available during business hours. Customer service skill training. Car was fine.
review from
-
8,0
Pros: Drop off was fast
Cons: Waiting time, but i guess today was a bit busier than usual
review from
-
4,4
Cons: pickup was at a hotel, there were no signs. additional hidden charge for valet. attendant was not helpful or friendly. told me i could return to a different location, but didn’t tell me they would tack on an additional charge for that too. the attendant at the last location did rectify it.
review from
-
10,0
Pros: I didn't have a pen to fill out the mileage on the return form. A nice man with Hertz at the car drop off had one I borrowed.
Cons: The car return was difficult to find. Only 1 sign on Rt 101 to indicate car return exit. It sort of blended in with other signs. More signs prior to exit would have been helpful.
review from
-
7,6
Pros: Got a VW Tiguan for a small SUV rental. Nice car. Would rent this vehicle again.
Cons: Hertz was understaffed for the amount of traffic they were getting on a Friday evening and it took a long time to get our car. Prepaid for everything and got an invoice about a airport toll 9 days after rental return. Not sure if it's legit. I didn't pass through any toll booths entering the airport
review from
-
7,6
Pros: Staff was great.
Cons: Did not have the car I thought I was getting. Ended up with a smaller vehicle than anticipated.
review from
-
8,0
Pros: Drop off was fast
Cons: Waiting time, but i guess today was a bit busier than usual
review from
-
4,4
Cons: Not having to walk all the way to the spot for pick up to find and empty spot, and then, when I walked back and got it corrected, they gave me a car with over 40K miles that had a violent shake in steering wheel and sounded like the car was going to shake apart at freeway speeds...test your cars and balance tires!
review from
-
2,8
Cons: The staff was incredibly unfriendly, unhelpful, and most of all, unprepared. I booked a car with this Hertz location and when I showed up, was told there were no cars. It took well over an hour for one to be brought over for me from the airport. Zero communication or help from anyone "working" there
review from
-
2,0
Cons: They failed to close my contract once I delivered the car and kept withdrawing $100 a day from my account. Needless to say they take forever to return the money back to the account which caused me severe financial stress which they did not care about or try to help with. Total lack of organization.
review from
-
4,8
Cons: Pick up staff was rude. I actually sat in the office for 10min before anyone even bothered to show up. I was there 10min before my pick up time and they told me to leave and come back.
review from
-
4,0
Cons: The pick up process at the Geary Blvd location was tortuously slow. I waited in a short line for almost an hour for a car. Then they took a woman ahead of me who had called that morning for an insurance car rather than making her wait her turn. They appeared to be seriously short staffed and unpre
review from
-
4,8
Pros: The staff tried to book me additional under age costs even after seeing my ID. When questioned about the error, got mad with me for questioning... Horrible service
Cons: A lot of dif. cars but service has a lot to improve. Review with the client all payments first....
review from
-
2,8
Pros: Staff was not friendly.. or even on site when I arrived. The check-in took more than an hour, primarily because no one was on site... at 2 pm in the afternoon, and then they had to go find a car. The first rep was surly; the young woman who took over (after returning from lunch) was OK.
Cons: Having staff available during business hours. Customer service skill training. Car was fine.
review from
-
4,4
Cons: pickup was at a hotel, there were no signs. additional hidden charge for valet. attendant was not helpful or friendly. told me i could return to a different location, but didn’t tell me they would tack on an additional charge for that too. the attendant at the last location did rectify it.
review from
Other suppliers in San Francisco scored
- 8.1/10 Avis car hires in San Francisco
- 8.3/10 National car hires in San Francisco
- 7.8/10 Budget car hires in San Francisco
- 5.9/10 Fox car hires in San Francisco
- 7.9/10 Thrifty car hires in San Francisco
- 8.8/10 Alamo car hires in San Francisco
- 8.7/10 Enterprise car hires in San Francisco
- 7.7/10 Sixt car hires in San Francisco
- 7.6/10 Dollar car hires in San Francisco
- 5.5/10 Economy Rent a Car car hires in San Francisco
Where can I find Hertz hire cars in San Francisco?
780 Mission Street, Hertz car hire
Address
780 Mission StreetPhone
+1 415 957 9425Top tips for hiring a car from Hertz in San Francisco
- Economy car hires from Hertz in San Francisco are around 43% cheaper than other car types, on average
FAQs about hiring a car from Hertz in San Francisco
What is the most popular car hire from Hertz in San Francisco?
Economy (Hyundai Accent or similar) is the most frequently booked car hire type from Hertz in San Francisco.
How many car hire locations does Hertz have in San Francisco?
Hertz has 11 car hire locations in San Francisco. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: San Francisco Airport (SFO)?
Yes
Does Hertz offer shuttle or airport pick-up services from San Francisco Airport (SFO)?
Yes