Book Hertz car hires in San Francisco

Pros: Staff was OK, but they had no cars “for 1-3 hours.”

Cons: No cars available in spite of having a reservation.

Cons: There was nobody at the office to drop off and check the car. So not sure if I’ll be charged extra.

Pros: Nothing. Was unable to get rental.

Cons: Hi Kayak, my wife and I were unable to pick up this rental. We had a terrible experience that led us to wait at the rental desk for almost an hour until we made a reservation under her name. Basically, the credit card machine there was unable to scan my credit card that I used to make the reservation, which I have no problem using at other credit card machines and even used less than an hour after the terrible Hertz experience. They refused to scan my debit card that I also carry or my wife’s credit card. When I asked what the solution was, they asked ME to call the Hertz customer service desk. What?! THEY are Hertz customer service. Of course, it was just past 5 pm pacific time so the national customer service desk was closed. As we were rushing and at this point had already waited nearly an hour without success, we took their alternative solution which was to create a second reservation under my wife’s name and for me to cancel this reservation later. This second reservation was over $30 more expensive than the first. As such, I’d like a refund of this reservation plus at least the difference between the reservation she had to make. This is unacceptable customer service.

Pros: staff helpful, fast service

Cons: the cars looked a bit beat up