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Book Hertz car hire

Driver's age: 25-65

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Hertz customer reviews

6,2
Okay10 000 verified ratings
Traveller rating:
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B
2,0 Poor
Car was not available yet. I was still charged for the rental.
B
2,0 Poor
I think my real problem is with kayak kayak made mini heart reservations for me because I kept having to refresh the page so I’m paying for car reservations that I never intended to make and I could never go get the car
J
6,0 Okay
No sign at the airport for where the Hertz bus would come so everyone had to individually ask at the information desk.
Y
2,0 Poor
I am writing to express my absolute outrage and disgust at the disgraceful treatment I have received from Hertz Hungary. For many years, I have rented vehicles in Budapest, often from smaller loca l rental companies. Unfortunately, I have repeatedly encountered questionable practices and attempts to impose unjustified charges on customers. This time, for the very first time, I deliberately chose Hertz because I believed that a major international company with a worldwide reputation would operate with honesty, professionalism, integrity, and respect for its customers. I could not have been more disappointed. Instead of the service and professionalism I expected, I experienced a series of unacceptable incidents, culminating in what appears to me to be a completely unjustified and potentially fraudulent damage charge. I intend to pursue this matter to the fullest extent necessary. 1. AN UNSAFE VEHICLE PROVIDED AT COLLECTION On Monday, October 19, 2026, at approximately 8:00 AM, I arrived at Hertz Budapest to collect the premium luxury vehicle I had booked and paid for. Instead of receiving a proper handover, I was simply given the keys and directed to a parking location. No representative accompanied me to inspect the vehicle. After locating the vehicle and loading all my belongings, I entered the driver's seat and discovered a massive crack extending across almost the entire front windshield. I immediately returned to the office and reported the damage. A Hertz representative came to inspect the vehicle and made the astonishing claim that because the vehicle had been cleaned, it was suitable for use. SINCE WHEN DOES A CLEAN VEHICLE MEAN A SAFE VEHICLE? I categorically refused to place myself or my family in danger by driving a vehicle with such extensive windshield damage. Only after my insistence did your company agree to replace the vehicle. 2. FAILURE TO PROVIDE THE VEHICLE CATEGORY I PAID FOR After wasting more than an hour at the airport, your representatives informed me that they could not provide the premium luxury vehicle I had reserved. Instead, I was given an ordinary sedan. I PAID FOR A PREMIUM LUXURY VEHICLE. I DID NOT RECEIVE WHAT I PAID FOR. This was a clear failure to provide the contracted vehicle category. The unnecessary delay also disrupted the beginning of my trip and caused significant inconvenience. I demand reimbursement of the applicable price difference and appropriate compensation for this failure. 3. SERIOUS QUESTIONS REGARDING THE FUEL LEVEL When I collected the replacement vehicle, the dashboard displayed an estimated remaining driving range of approximately 820 kilometers. Before returning the vehicle, I refueled at a gas station near the Hertz location. After refueling, the vehicle displayed approximately 1,050 kilometers of estimated remaining range. While driving-range estimates can vary depending on driving conditions, this discrepancy raises serious questions regarding whether the fuel tank was completely full when I received the vehicle. I demand documentation of the fuel level recorded at collection. 4. ATTEMPT TO SELL UNNECESSARY ADDITIONAL INSURANCE At the rental desk, your representative immediately claimed that I had no insurance coverage and suggested that I needed to purchase additional insurance. I explained that I had already purchased comprehensive insurance protection through the booking provider. After I challenged this assertion, the representative proceeded without further objection. This left me with the strong impression that Hertz was attempting to sell me approximately USD 300 in additional insurance that I did not require. This practice raises serious concerns about transparency and fair treatment of customers. 5. VEHICLE RETURN – NO DAMAGE REPORTED On Wednesday, October 21, 2026, at approximately 8:00 PM, I returned the vehicle to Hertz. Before handing over the keys, I personally recorded a video documenting the vehicle's condition. A Hertz representative approached, took the keys, inspected the vehicle, and informed me that everything was fine. No damage was mentioned. No issue involving the underside of the vehicle was identified. No objection was raised regarding the vehicle's condition. During my rental, I was not involved in any accident or incident that would explain the alleged damage. I have been driving for almost 30 years and have never been involved in an accident. LESS THAN 12 HOURS AFTER RETURNING THE VEHICLE, I RECEIVED AN UNEXPECTED DAMAGE CLAIM. You suddenly alleged that some component underneath the vehicle was damaged or had become I was then presented with a substantial financial demand. I find the timing and circumstances of this allegation extremely suspicious. 6. THE MOST SERIOUS QUESTION: WHERE IS YOUR PRE-RENTAL EVIDENCE? This is the central issue of my complaint. Your company documented the vehicle's exterior condition before the rental and after its return. However, the return documentation includes a photograph of an allege
A
8,0 Very Good
I did not receive the car I booked, and I understand the logistical part. The vehicle quickly consumed fuel which was bothersome but being the only available car I had no choice due to time. BTW the purpose of my rental was to enjoy a leisurely drive and take in the scenery so there was no need to use excessive speed that would typically consume more. I also had to keep a watchful eye on the passenger front tire as the dash display indicated a problem off and on. Probably an issue with the TPMS. I will use your service again with the.hope of receiving the car I request
A
6,0 Okay
Bad experience with the vehicle that was leased
A
2,0 Poor
Got bait and switched on rate
A
2,0 Poor
Not good at all- our car was not available and the store was closed when we needed to pick up our rental
A
10,0 Wonderful
I would recommend Hertz. My rental I ordered was not available so they called me a week before to tell me and offer me another rental. Both the pick up and drop off process was very easy. I was there the most 10 minutes. Very efficient and time saving. It was a very nice and pleasant experience!!
A
2,0 Poor
I booked the car online via kayak when I turned up to pick the car up they had the booking details but advise me it wasn’t paid for Consequently, I had to pay three times the amount that you advised and was invoiced after I paid and returned the car the amount of $600 I would like an explanation from hertz and kayak how this happened as when I booked it. It was a total of $210. I would like someone to get in touch with me regarding this and I am seeking compensation and a refund of the difference.

Hertz car hire prices in South Africa

These are the best prices for 1-8 Nov.
Volkswagen Polo car
Volkswagen Polo
or similar Small
2
2
4-5
R212/day
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Toyota Corolla Quest car
Toyota Corolla Quest
or similar Small
4
2
2/4
R248/day
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Toyota Corolla Cross car
Toyota Corolla Cross
or similar Medium
5
3
2/4
R652/day
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Toyota Rumion car
Toyota Rumion
or similar Van
5
3
4-5
R467/day
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Suzuki Swift car
Suzuki Swift
or similar Small
2
2
4-5
R204/day
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Volkswagen Multivan car
Volkswagen Multivan
or similar Van
5
5
4-5
R860/day
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BMW X1 car
BMW X1
or similar Luxury
5
5
2/4
R872/day
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Toyota Hilux car
Toyota Hilux
or similar Pickup truck
5
2
2/4
R858/day
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Toyota Fortuner car
Toyota Fortuner
or similar 4x4
5
3
4-5
R779/day
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Class Special Car car
Class Special Car
or similar Category
5
5
2/4
R990/day
View deal

Where can I find Hertz car hire?

Address

O.r. Tambo Airport

Hours

Monday06:00 - 22:00
Tuesday06:00 - 22:00
Wednesday06:00 - 22:00
Thursday06:00 - 22:00
Friday06:00 - 22:00
Saturday06:00 - 22:00
Sunday06:00 - 22:00

Phone

+27 11 390 9700

Address

Shop 4, 1st Floor

Hours

Monday07:00 - 17:30
Tuesday07:00 - 17:30
Wednesday07:00 - 17:30
Thursday07:00 - 17:30
Friday07:00 - 17:30
Saturday08:00 - 13:00
Sunday08:00 - 13:00

Address

Hilton Hotel

Hours

Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
Sunday08:00 - 13:00

Phone

+27 117 838 943

Address

R512 Broeder Stroom

Hours

Monday06:00 - 22:00
Tuesday06:00 - 22:00
Wednesday06:00 - 22:00
Thursday06:00 - 22:00
Friday06:00 - 22:00
Saturday07:00 - 20:00
Sunday07:00 - 22:00

Phone

+27 10 005 4101

Address

Cnr Anson & Valencia Roads

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00

Phone

+27 219 354 800

Address

Cnr Rivonia & West

Hours

Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
Sunday08:00 - 13:00

Phone

+27 11 783 8943

Address

1 Georgian Crescent

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00

Address

33 Shearwater Road

Hours

Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 12:00

Phone

+27 11 288 2700

Address

Williams Hunt Midrand

Hours

Phone

+27 112 543 000

Address

17 Patrick Road, Jet Park

Hours

Monday07:00 - 19:00
Tuesday07:00 - 19:00
Wednesday07:00 - 19:00
Thursday07:00 - 19:00
Friday07:00 - 19:00

Phone

+27 11 397 9288
View deals

Good to know

Most popular city

Most popular car type

Average price

Good deal

San Francisco
Small
R42/day
R36/day

Top tips for hiring a car from Hertz

  • 25% of our users found car hire from Hertz for R40 or less
  • Book your car hire from Hertz at least 7 weeks before your trip in order to get a below-average price.
  • Small car hire from Hertz is around 63% cheaper than other car types, on average.

FAQs about hiring a car from Hertz

  • How much does it cost to hire a car from Hertz?

    On average a car hire from Hertz costs R1 078 per day.

  • What is the most popular car hire from Hertz?

    Intermediate (Fiat Doblo or similar) is the most frequently booked car hire type from Hertz.

  • How many car hire locations does Hertz have?

    Hertz has 7 400 car hire locations worldwide. Take a look at our Hertz car hire location map to find the best car near you.

  • Which countries does Hertz have car hire locations in?

    Albania, Algeria, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bolivia, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria, Cambodia, Cameroon, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Georgia, Germany, Ghana, Greece, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Iraq, Ireland, Isle of Man, Israel, Italy, Ivory Coast, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Laos, Latvia, Lebanon, Lithuania, Luxembourg, Madagascar, Malaysia, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Montenegro, Morocco, Mozambique, Namibia, Netherlands, New Caledonia, New Zealand, Nicaragua, Nigeria, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Réunion, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Samoa, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Maarten, Suriname, Sweden, Switzerland, Taiwan, Tanzania, Thailand, The Bahamas, Togo, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Türkiye (Turkey), U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Western Sahara, Yemen and Zimbabwe

  • How much does it cost to hire a car from Hertz for a week?

    On average a car hire from Hertz costs R7 547 per week (R1 078 per day).

  • How much does it cost to hire a car from Hertz long term for a month?

    On average a car hire from Hertz costs R32 346 per month (R1 078 per day).

Everything you need to know for your Hertz car hire