Guest reviews
Overall rating
7,4
Good
Based on 3 854 reviews
Cleanliness
7,7
Comfort
7,3
Pickup/dropoff
7,2
Value for money
7,0
Pros
"Very efficient an friendly staff"
(in 329 reviews)
"We had a great experience!"
(in 133 reviews)
"Car was clean and comfortable."
(in 975 reviews)
Cons
"Very very poor customer service."
(in 464 reviews)
"reserved car was not available"
(in 239 reviews)
"Bad information at pick up location."
(in 163 reviews)
Recent reviews
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customer service
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7,2
Not fair
Cons: I rent the car for one day and u charged me 2 days. Not fair.
review from
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2,0
Was left carless
Pros: Nothing unfortunately
Cons: I went there with all the necessary documents. After some time waiting, they informed me that they didn't have the car I rented, nor any other car in the upgrade. Even though I have reserved the car way before AND paid for it AND called to confirm a day before, they did not have the car... I still didn't receive my refund by the way. They did offer a downgrade, but I couldn't send back home one of my kids with two bags!
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10,0
Pros: Super easy and fast to drop off!
review from
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3,2
Bad car
Pros: Very bad condition plus the car I reserved was a Toyota Yates instead of being upgraded I was downgraded to Honda city which had terrible air conditioner and horrible wobble when approaching speed of 80km and above
review from
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2,0
Cons: Since I rented through kayak on discounted rates I think that hertz was inclined to give me two year old car but I refused then they gave me a smaller car in same catagory.
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9,6
KAYAK Car Rental at Hertz
Pros: It was perfekt and the Hertz people were friendly and helpful. Great!
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2,0
Cheating from hertz rental
Cons: i booked through KAYAK and before one day i called hertz and make sure everyhting is good and they told everything is perfect after reaching on airport hertz counter told me rate error is their and we can't give you car in same rate and they charged me 3 times. they are ripping of customer by such scheme and on dubai airport hertz franchise give to some other company anf they did not honor hertz rates confirmation and rip you off so take care and don't book from hertz.
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2,0
Hertz cancelled reservation without any reason
Pros: Reservation was cancelled by Hertz without any reason. They have claimed that that was a wrong reservation due to technical error. Finally they have charged me 2-3 times more of original rate
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6,8
good
Pros: value of money
Cons: waiting at the pickup
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3,6
Worse experience after 14 hours flight.
Cons: Once I got to hertz to pick up my car, they had given away my car to Someone else and they didn't have my car the one I reserved. I was told I should be getting the same car I reserved maybe same day or day after. It was 7 days trip to Dubai. They double the money what I reserved online and I was told it was a computer glitch so they can't honor me the same price even though they gave me smaller car for time being and they never got me the same car I reserved and they double the price. I was very disappointed.
review from
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6,4
acceptable one way rental
Pros: the rate given was almost the same (+4 AED). they gave me a free upgrade the car was not bad the staff was courteous
Cons: the fuel was not full infact it was even lower than what was indicated on the checkout sheet the return process was not explained clearly the counter was mismanaged at the Abu Dhabi airport
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2,0
Bad customer service from Kayak and Hertz
Pros: Non
Cons: I made a booking for a Lexus LS or similar and when I reached hertz offer they informed me that my booking was for Lexus IS. I contacted the Hertz office and they told me they cannot do anything. Also, contacted Kayak and the issue was not resolved. I received the worst customer service experience and I will never use Kayak to book again.
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2,0
Was left carless
Pros: Nothing unfortunately
Cons: I went there with all the necessary documents. After some time waiting, they informed me that they didn't have the car I rented, nor any other car in the upgrade. Even though I have reserved the car way before AND paid for it AND called to confirm a day before, they did not have the car... I still didn't receive my refund by the way. They did offer a downgrade, but I couldn't send back home one of my kids with two bags!
review from
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3,2
Bad car
Pros: Very bad condition plus the car I reserved was a Toyota Yates instead of being upgraded I was downgraded to Honda city which had terrible air conditioner and horrible wobble when approaching speed of 80km and above
review from
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2,0
Cons: Since I rented through kayak on discounted rates I think that hertz was inclined to give me two year old car but I refused then they gave me a smaller car in same catagory.
review from
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2,0
Cheating from hertz rental
Cons: i booked through KAYAK and before one day i called hertz and make sure everyhting is good and they told everything is perfect after reaching on airport hertz counter told me rate error is their and we can't give you car in same rate and they charged me 3 times. they are ripping of customer by such scheme and on dubai airport hertz franchise give to some other company anf they did not honor hertz rates confirmation and rip you off so take care and don't book from hertz.
review from
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2,0
Hertz cancelled reservation without any reason
Pros: Reservation was cancelled by Hertz without any reason. They have claimed that that was a wrong reservation due to technical error. Finally they have charged me 2-3 times more of original rate
review from
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3,6
Worse experience after 14 hours flight.
Cons: Once I got to hertz to pick up my car, they had given away my car to Someone else and they didn't have my car the one I reserved. I was told I should be getting the same car I reserved maybe same day or day after. It was 7 days trip to Dubai. They double the money what I reserved online and I was told it was a computer glitch so they can't honor me the same price even though they gave me smaller car for time being and they never got me the same car I reserved and they double the price. I was very disappointed.
review from
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6,4
acceptable one way rental
Pros: the rate given was almost the same (+4 AED). they gave me a free upgrade the car was not bad the staff was courteous
Cons: the fuel was not full infact it was even lower than what was indicated on the checkout sheet the return process was not explained clearly the counter was mismanaged at the Abu Dhabi airport
review from
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2,0
Bad customer service from Kayak and Hertz
Pros: Non
Cons: I made a booking for a Lexus LS or similar and when I reached hertz offer they informed me that my booking was for Lexus IS. I contacted the Hertz office and they told me they cannot do anything. Also, contacted Kayak and the issue was not resolved. I received the worst customer service experience and I will never use Kayak to book again.
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Where can I find Hertz hire cars in Dubai?
Dubai Airport, Hertz car hire
Address
Dubai AirportPhone
+971 4224 5222Top tips for hiring a car from Hertz in Dubai
- Intermediate car hires from Hertz in Dubai are around 81% cheaper than other car types, on average
FAQs about hiring a car from Hertz in Dubai
What is the most popular car hire from Hertz in Dubai?
Intermediate (Class Intermediate car or similar) is the most frequently booked car hire type from Hertz in Dubai.
How many car hire locations does Hertz have in Dubai?
Hertz has 8 car hire locations in Dubai. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Dubai Intl & other airports (DXB)?
Yes
Does Hertz offer shuttle or airport pick-up services from Dubai Intl & other airports (DXB)?
Yes