Guest reviews
Overall rating
7,4
Good
Based on 3 858 reviews
Cleanliness
7,8
Comfort
7,3
Pick-up/Drop-off
7,2
Value for money
7,1
Hertz car rental prices in Dubai
| Luxury | R1 073/day |
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Terrible location, terrible customer service."
(in 677 reviews)
"Showed up, no cars available."
(in 361 reviews)
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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6,8
Pros: Yes
review from
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8,0
Pros: The availability of the car made things smoother at pick up.
Cons: The fact that the car had to be picked up from terminal 1 was kind of annoying. Especially when I was traveling from terminal 2.
review from
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9,2
Pros: The pickup staff on the front desk outside the airport was bad and not give me any attention but another staff who showed me the car was excellent employee and showed me perfect service.
Cons: Improving front desk staff especially the one outside the airport
review from
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7,2
Not fair
Cons: I rent the car for one day and u charged me 2 days. Not fair.
review from
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2,0
Was left carless
Pros: Nothing unfortunately
Cons: I went there with all the necessary documents. After some time waiting, they informed me that they didn't have the car I rented, nor any other car in the upgrade. Even though I have reserved the car way before AND paid for it AND called to confirm a day before, they did not have the car... I still didn't receive my refund by the way. They did offer a downgrade, but I couldn't send back home one of my kids with two bags!
review from
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10,0
Pros: Super easy and fast to drop off!
review from
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3,2
Bad car
Pros: Very bad condition plus the car I reserved was a Toyota Yates instead of being upgraded I was downgraded to Honda city which had terrible air conditioner and horrible wobble when approaching speed of 80km and above
review from
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2,0
Cons: Since I rented through kayak on discounted rates I think that hertz was inclined to give me two year old car but I refused then they gave me a smaller car in same catagory.
review from
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9,6
KAYAK Car Rental at Hertz
Pros: It was perfekt and the Hertz people were friendly and helpful. Great!
review from
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2,0
Cheating from hertz rental
Cons: i booked through KAYAK and before one day i called hertz and make sure everyhting is good and they told everything is perfect after reaching on airport hertz counter told me rate error is their and we can't give you car in same rate and they charged me 3 times. they are ripping of customer by such scheme and on dubai airport hertz franchise give to some other company anf they did not honor hertz rates confirmation and rip you off so take care and don't book from hertz.
review from
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2,0
Hertz cancelled reservation without any reason
Pros: Reservation was cancelled by Hertz without any reason. They have claimed that that was a wrong reservation due to technical error. Finally they have charged me 2-3 times more of original rate
review from
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6,8
good
Pros: value of money
Cons: waiting at the pickup
review from
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9,2
Pros: The pickup staff on the front desk outside the airport was bad and not give me any attention but another staff who showed me the car was excellent employee and showed me perfect service.
Cons: Improving front desk staff especially the one outside the airport
review from
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10,0
Pros: Super easy and fast to drop off!
review from
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9,6
KAYAK Car Rental at Hertz
Pros: It was perfekt and the Hertz people were friendly and helpful. Great!
review from
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6,8
Pros: Yes
review from
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8,0
Pros: The availability of the car made things smoother at pick up.
Cons: The fact that the car had to be picked up from terminal 1 was kind of annoying. Especially when I was traveling from terminal 2.
review from
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7,2
Not fair
Cons: I rent the car for one day and u charged me 2 days. Not fair.
review from
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6,8
good
Pros: value of money
Cons: waiting at the pickup
review from
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2,0
Was left carless
Pros: Nothing unfortunately
Cons: I went there with all the necessary documents. After some time waiting, they informed me that they didn't have the car I rented, nor any other car in the upgrade. Even though I have reserved the car way before AND paid for it AND called to confirm a day before, they did not have the car... I still didn't receive my refund by the way. They did offer a downgrade, but I couldn't send back home one of my kids with two bags!
review from
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3,2
Bad car
Pros: Very bad condition plus the car I reserved was a Toyota Yates instead of being upgraded I was downgraded to Honda city which had terrible air conditioner and horrible wobble when approaching speed of 80km and above
review from
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2,0
Cons: Since I rented through kayak on discounted rates I think that hertz was inclined to give me two year old car but I refused then they gave me a smaller car in same catagory.
review from
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2,0
Cheating from hertz rental
Cons: i booked through KAYAK and before one day i called hertz and make sure everyhting is good and they told everything is perfect after reaching on airport hertz counter told me rate error is their and we can't give you car in same rate and they charged me 3 times. they are ripping of customer by such scheme and on dubai airport hertz franchise give to some other company anf they did not honor hertz rates confirmation and rip you off so take care and don't book from hertz.
review from
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2,0
Hertz cancelled reservation without any reason
Pros: Reservation was cancelled by Hertz without any reason. They have claimed that that was a wrong reservation due to technical error. Finally they have charged me 2-3 times more of original rate
review from
Where can I find Hertz hire cars in Dubai?
Dubai Airport, Hertz car hire
Address
Dubai AirportHours
| Monday | 00:00 - 23:59 |
| Tuesday | 00:00 - 23:59 |
| Wednesday | 00:00 - 23:59 |
| Thursday | 00:00 - 23:59 |
| Friday | 00:00 - 23:59 |
| Saturday | 00:00 - 23:59 |
| Sunday | 00:00 - 23:59 |
Phone
+971 4224 5222Top tips for hiring a car from Hertz in Dubai
- Book your car hire from Dubai in Hertz at least 1 day before your trip in order to get a below-average price
- Economy car hires from Hertz in Dubai are around 62% cheaper than other car types, on average
FAQs about hiring a car from Hertz in Dubai
What is the most popular car hire from Hertz in Dubai?
Compact (Class Compact SUV or similar) is the most frequently booked car hire type from Hertz in Dubai.
How many car hire locations does Hertz have in Dubai?
Hertz has 8 car hire locations in Dubai. Take a look at our Hertz hire location map to find the best car hires near you.
Does Hertz have a car hire location at the airport: Dubai Intl airport (DXB)?
Yes
Does Hertz offer shuttle or airport pick-up services from Dubai Intl airport (DXB)?
Yes
