Guest reviews
Overall rating
7,3
Good
Based on 42 reviews
Cleanliness
7,7
Comfort
7,3
Pick-up/Drop-off
7,1
Value for money
7,0
Skip to main content
More
Pros
"Staff was friendly and quick."
(in 3619 reviews)
"Car was clean and ready"
(in 893 reviews)
"It was a good experience"
(in 984 reviews)
Cons
"there were no cars available."
(in 457 reviews)
"Customer service is severely lacking."
(in 739 reviews)
"Worst rental experience ever"
(in 786 reviews)
Recent reviews
Traveller rating
4
5
0
3
5
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
car available
easy drop
great car
friendly staff
wrong location
location was closed
rented the car
great service
quick and easy
great experience
great price
-
6,8
Pros: Yes
review from
-
8,0
Pros: The availability of the car made things smoother at pick up.
Cons: The fact that the car had to be picked up from terminal 1 was kind of annoying. Especially when I was traveling from terminal 2.
review from
-
9,2
Pros: The pickup staff on the front desk outside the airport was bad and not give me any attention but another staff who showed me the car was excellent employee and showed me perfect service.
Cons: Improving front desk staff especially the one outside the airport
review from
-
7,2
Not fair
Cons: I rent the car for one day and u charged me 2 days. Not fair.
review from
-
2,0
Was left carless
Pros: Nothing unfortunately
Cons: I went there with all the necessary documents. After some time waiting, they informed me that they didn't have the car I rented, nor any other car in the upgrade. Even though I have reserved the car way before AND paid for it AND called to confirm a day before, they did not have the car... I still didn't receive my refund by the way. They did offer a downgrade, but I couldn't send back home one of my kids with two bags!
review from
-
10,0
Pros: Super easy and fast to drop off!
review from
-
3,2
Bad car
Pros: Very bad condition plus the car I reserved was a Toyota Yates instead of being upgraded I was downgraded to Honda city which had terrible air conditioner and horrible wobble when approaching speed of 80km and above
review from
-
2,0
Cons: Since I rented through kayak on discounted rates I think that hertz was inclined to give me two year old car but I refused then they gave me a smaller car in same catagory.
review from
-
9,6
KAYAK Car Rental at Hertz
Pros: It was perfekt and the Hertz people were friendly and helpful. Great!
review from
-
2,0
Cheating from hertz rental
Cons: i booked through KAYAK and before one day i called hertz and make sure everyhting is good and they told everything is perfect after reaching on airport hertz counter told me rate error is their and we can't give you car in same rate and they charged me 3 times. they are ripping of customer by such scheme and on dubai airport hertz franchise give to some other company anf they did not honor hertz rates confirmation and rip you off so take care and don't book from hertz.
review from
-
2,0
Hertz cancelled reservation without any reason
Pros: Reservation was cancelled by Hertz without any reason. They have claimed that that was a wrong reservation due to technical error. Finally they have charged me 2-3 times more of original rate
review from
-
6,8
good
Pros: value of money
Cons: waiting at the pickup
review from
Where can I find Hertz hire cars in Dubai?
Top tips for hiring a car from Hertz in Dubai
- Compact car hires from Hertz in Dubai are around 83% cheaper than other car types, on average