Car hire at Dubai Intl Airport

Pros: Extra charges on pick-up for airport taxes when other companies do not charge. Car had with an odor of cigarettes. Returned the car 10 h earlier. Rates not really good.

Pros: Staff. Late

Cons: Speed up process

Cons: Clarify the insurance value in the website, as we could calculate our budget accordingly.

Cons: The vehicle was booked with basic insurance but once the car was to be collected Budget requested me to pay the basic insurance again. So this was paid twice. Tax Invoice from Budget not yet received.

Pros: Did get a chance to like anything they didn’t have the suv I wanted

Cons: Better customer service

Pros: they charged me extra for my reservation, stuff at pickup was rude and when I asked about his supervisor he told me that there is no supervisor, drop off was easy stuff was friendly, but it looks like they charged me twice for the tool road, I paid cash 86 Dirhams and I see that they charged my bank

Cons: My reservation was total $119.00 and I see that they charge my account for $144.00, they charged me 86 Dirhams for tools which I paid cash and now I see that they also charged my credit card for $23, which is worrying me.

Cons: The car has smelled like an ashtray, though I am sensitive to smoke . The AC was very noisy and I preferred to turn it of than hearing that noisy bearing sounds

Cons: They take alot of mony for deposit if i get basic insurance not full insurance

Unprofessional staff at Dubai Airport Terminal 3

Cons: When returning the car I was charged 25 AED despite the fact that my vehicle was returned during the grace period. The staff was unsure what to do and when checking with his supervisor they were informed that the checkout paper time is irrelevant and they can only go by the contract time. When I picked up my vehicle it took over 25 minutes to receive the car . Contract time was 1440, checkout paper 1505, return 1655. The supervisor On the phone threatened to charge me a full extra day if I complained since she claimed that grace period is not in the contract. Anyone who can read will see that the contract fine print spells out GRACE period. Finally please be advised that checkout takes more than 30 minutes per customer.

Cons: There is no car rental return signs at terminal 2 at the airport. Had to drive back to terminal 3 to drop off the car. Budget told me that they have an agent at terminal 2 that can meet you but I just need to call them. In the end they advised me to take a taxi from terminal 3 back to terminal 2 so I don’t miss my flight.

Decent Car But Poor Records

Cons: Their records had us booked for more days than we had originally reserved. Also, bad info -- we were told we couldn't pick up a car in Dubai Terminal 2 after 8 pm when in fact they had send our rental there. We ended-up taking a taxi to Terminal 1 and then got delayed picking-up our car because of this mix-up. Lastly, because their records had connected 2 separate bookings, when we came to pick-up the 2nd time, they had no car for us because they used the original booking reference number for both bookings so that when we returned the first booking, they had closed the file on both bookings.

Value for money

Pros: Nothing I cancelled it on their desk

Cons: highdeposit refused ur insurance irrigant employ

Cons: very bad sevice, reception in airport is terrible.

I rent car by rate 105 sr when i went to company he told me this ratr

Pros: People are friendly and helpful

Cons: The rate changes from 105 SR to 200 SR BECAUSE HE TOLD me in kayak reservations price without insurance if you need insurance half 45SR if full insurance 75 I choose with insurance and he added many things I feel he cheated me

Cons: The drop off is very inconvenient.

Fake rate

Cons: They charge me extra $18. They claimed it is airport fee which is not mentioned in my reservation and tried to get drop off fees.

Poor service at Dubai

Pros: New car and clean

Cons: The value of the money high. No drop of and pick up of the car in terminal 2 and they don't care to drop you and your kids to the enterance of the airport departure section. You have to walk all the way and cross streets with your kids and bags. They will plane you for any dent in the care watch out before taking the car.

They charge me for tax but in kayak website said including all tax

Cons: I need to return my money fo tax And why they charge me 2000 for deposit ? He said we will return it within 2 weeks it's too long

Pros: The car was comfortable.

Cons: We were vastly overcharged. Our rental stated the full cost. On arrival, Budget extorted additional fees and surcharges, items that were noted as zero on our confirmation. Budget tried to say it was Kayak's responsibility and Kayak said it was Budget's. Around and around I went. The increase in fees was 60%. Kayak was nice and said that they are not a travel agency but only a search engine and that the reservation was made directly with Budget. NOT HAPPY AT ALL. What a scam.