Car hire at Dubai Intl Airport

Pros: Did get a chance to like anything they didn’t have the suv I wanted

Cons: Better customer service

Pros: they charged me extra for my reservation, stuff at pickup was rude and when I asked about his supervisor he told me that there is no supervisor, drop off was easy stuff was friendly, but it looks like they charged me twice for the tool road, I paid cash 86 Dirhams and I see that they charged my bank

Cons: My reservation was total $119.00 and I see that they charge my account for $144.00, they charged me 86 Dirhams for tools which I paid cash and now I see that they also charged my credit card for $23, which is worrying me.

Cons: They take alot of mony for deposit if i get basic insurance not full insurance

Unprofessional staff at Dubai Airport Terminal 3

Cons: When returning the car I was charged 25 AED despite the fact that my vehicle was returned during the grace period. The staff was unsure what to do and when checking with his supervisor they were informed that the checkout paper time is irrelevant and they can only go by the contract time. When I picked up my vehicle it took over 25 minutes to receive the car . Contract time was 1440, checkout paper 1505, return 1655. The supervisor On the phone threatened to charge me a full extra day if I complained since she claimed that grace period is not in the contract. Anyone who can read will see that the contract fine print spells out GRACE period. Finally please be advised that checkout takes more than 30 minutes per customer.

Cons: There is no car rental return signs at terminal 2 at the airport. Had to drive back to terminal 3 to drop off the car. Budget told me that they have an agent at terminal 2 that can meet you but I just need to call them. In the end they advised me to take a taxi from terminal 3 back to terminal 2 so I don’t miss my flight.

Decent Car But Poor Records

Cons: Their records had us booked for more days than we had originally reserved. Also, bad info -- we were told we couldn't pick up a car in Dubai Terminal 2 after 8 pm when in fact they had send our rental there. We ended-up taking a taxi to Terminal 1 and then got delayed picking-up our car because of this mix-up. Lastly, because their records had connected 2 separate bookings, when we came to pick-up the 2nd time, they had no car for us because they used the original booking reference number for both bookings so that when we returned the first booking, they had closed the file on both bookings.