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Pros: Crew is great

Cons: Transport through buses to planes sucks big time. They know it. Not sure it'll change anytime soon.

Pros: I am a big guy. The seat was one of the more comfortable ones in recent times. The five staff that I encountered were all super courteous and helpful. They were also very kind and considerate of the unrelated 6-yr old sitting on the next seat.

Cons: Pretty much everything was excellent.

Pros: Very strict to their timing, huge difference from before.

Pros: Crew was excellent with service and positive attitudes. Good leg room.

Cons: 13 hour flight gave only 2 small meals and a snack that were not filling and didn't cater to my taste buds, it was strictly Arabic foods. we were mostly given lots of juice water coffee and tea. The entertainment touch screen wasn't working properly I had to use remote to pick a movie

Pros: Fligh on time.

Cons: The food on board.

Cons: It took around 15 minutes for airplane to park and I was very near to loose my second flight, if my second flight had not delayed I would have loose it totally.

Pros: Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights

Cons: It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!

Pros: Crew was nice, seats were comfortable

Cons: I enjoyed the flight

Pros: New airline. Left 20 mins early.

Cons: Nothing.

Cons: The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work.

Pros: Everything was perfect. On time arrival.

Cons: Loud Nigerian co-passengers

Cons: No vegetarian option Bad boarding procedures, no one gets direction and it was very slow

Cons: Avoid flight delays. We missed our connecting flight on Dubai because of delayed departure from Nairobi.

Pros: Newer plane, clean

Cons: No air conditioning on the plane

Cons: The person ushering us out of the gate was not very friendly and that could need some work

Pros: Easy going flight with friendly and hospitable crew

Cons: Plane was quite dirty inside and out

Cons: No entertnainment

Pros: Staff courteous and friendly

Cons: Some choices on menu do not do well by time of serving ie fish

Pros: Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism.

Cons: Entertainment was limited.

Pros: Friendly staff, decent snacks and entertainment options

Pros: The crew were very welcoming, helpful and charm, makes you feel easy

Cons: General interior cleanliness

Pros: Nothing

Cons: Everything starting from the check in to on board restrooms

Pros: Crew was helpful. I had 3 seats to myself, so yes. Seating was amazing.

Cons: The lunch - tooo much rice no sauce. Food was okay. The sandwich was good.

Pros: Crew was helpful, everythinf fine

Cons: The food was not so good. Bit cold..

Cons: The flight arrived late 1.30 hours, so I miss the domestic flight.

Pros: Short flight, very efficient. No extra fees for baggage.

Cons: Cabin staff could have been a little more friendly.

Pros: Very Good service

Pros: NA

Cons: The crew was horrible I will never take Egypt sort again. Flight attended spilled hot tea on me and didn’t even apologize, I acknowledge it was both our fault but at least he could of provided a napki g so I could dry off. Horrible I will never recommend this airline

Pros: I didnt like anything for this trip - From Kinshasa to Nairobi via Lubumbashi not interesting just tired and borring

Cons: First the direct flight from Kinshasa to Nairbi

Pros: Crew was amazing

Pros: Kenya Airways changed their flight schedule 48 before our departure. The change meant an extra night before departure and an 11 hour layover in Nairobi before our connecting flight. The KA booking agent provided us with accommodation for the delay and the long layover. We appreciated that.

Cons: We lost 24 hours in our travel. It was reasonable of the airline to provide accommodation during the delay but the night in Nairobi was at a very dismal hotel where the food quality was terrible.

Pros: Both segmrnts left on time. The on- flight crew were pleasant. The 787 on first flight comfortable in biz class for a nap. Food service well carried out by crew.

Cons: The 737 on second flight ....the long overnight one... Was very uncomfortable in biz class. On arrival in Nairobi...the hub city...there was no staff. A.c. no working or escalator in airport. Biz line for security not open. Food below average. No breakfast as we one meal.

Pros: Was good on time

Pros: Plane was clean and very comfortable, staff was courteous. Surprisingly good food for a short flight

Cons: Changed flight times without informing passengers on BOTH of the legs. Staff were polite, but were more interested in following the rules than helping people get on their flights. No customer feedback forms were available

Pros: Fligh was on time, front desk staff were very helpfful, flight staff were friendly

Pros: Everything was on time and comfortable. Will take the same flight again in the future.

Pros: No delay.

Cons: N/A

Pros: I didnt like anything for this trip - From Kinshasa to Nairobi via Lubumbashi not interesting just tired and borring

Cons: First the direct flight from Kinshasa to Nairbi

Pros: I had an entire row to myself so this greatly improved my experience, but if this had not been the case I don't think I would have rated my flight as high.

Pros: The crew was amazing. Smooth take off and landing

Cons: Meal options. The only available options were sandwiches. A bag of nuts would have been nice

Pros: Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism.

Cons: Entertainment was limited.

Pros: The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great.

Pros: Landing was very smooth. I got window seat as requested.

Cons: My bags were mistagged and almost sent to Lagos instead of Nairobi. The agent noticed the error after the second bag was tagged. He went to search for my first bag that already went down the ramp. Although I gave him the exact description of the bag (purple hard case), he retagged the wrong one (red soft case). Good thing he took a photo. Third try was the charm but shouldn't have happened in the first place. Agents need to be more diligent with where they are sending bags and to double- and triple-check before he luggage is sent down the ramps.

Pros: New airline. Left 20 mins early.

Cons: Nothing.

Pros: The airline was quick to give vouchers for food and hotel when flight was delayed by 5 hours. They were also efficient in rebooking missed connecting flight.

Cons: On top of a five hour delay that got me to my arrival point 14 hours behind schedule, my two checked bags were also lost and have not been found up to two days later. The food was like being on a Delta flight, and the entertainment screens in my entire row would not work, nor did many others.

Pros: We had a ridiculously tight transit, arriving in Addis Ababa 20 minutes before our Madrid flight was meant to depart, and I was amazed by the outstanding support and assistance provided by the ground staff. Every single person who was meant to make the connecting flight did—and our luggage did too!

Cons: No Gin & Tonic Bus transfer to airplane for international flight? Twice...?

Pros: Nothing?

Cons: Lounge seating and services. Boarding. Lots of uncontrollable people trying to be first to board.

Cons: They ran out of non-vegetarian meals, which is not acceptable. The seats were rather narrow

Cons: Luggage claim in chennai

Cons: Wrong communication for connecting flights. Poor customer service, flight attendants not friendly.

Pros: Attendants and aircraft comfort was excellent

Pros: The staff at the airports were friendly.

Cons: After thorough check (and hours at the airport) at the holiday destination, Dubai, my luggage was deemed lost. The DXB lost luggage staff helped me complete a 'lost luggage' report. However, the staff member told me that 'if' RwandAir found my luggage, I would be responsible for going to the airport as RwandAir does not have lost luggage delivery like most airlines. For the six days of my holiday, I waited for phone calls and checked emails expecting to hear from RwandAir. I heard nothing, RwandAir had made no effort of any kind to locate my luggage they had mishandled. Upon flying back home, I checked with the initial airport (DXB), the transit airport (Kigali), and my final destination airport (Brazzaville). My luggage was not in any of the airports mentioned. In each airport, and the RwandAir office at the Brazzaville airport, I presented the initial lost luggage form from the prior week and it was apparent that nobody, no airport, and no office was interested in finding my luggage. RwandAir, at no point, apologized for losing my belongings or in any way attempted to make up for seriously harming my holiday- not to mention the fact that it appears I will never see my possessions that were last seen being taken by RwandAir staff at the beginning of my holiday travels.

Pros: Good food, friendly and professional staff, a new and sparkling clean plane, swift retrieval of luggage upon arrival in Kigali. Thank you!

Cons: The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work.

Pros: What did you like? the attendants were very kind

Pros: The crew were ok but took ages to help you

Cons: faster service in the plane

Pros: Crew was helpful. I had 3 seats to myself, so yes. Seating was amazing.

Cons: The lunch - tooo much rice no sauce. Food was okay. The sandwich was good.

Pros: Great crew!

Pros: Crew was super nice. The woman at check-in gave us bulkhead seats so my friend and I could sit together. With this, we were able to board first to get plenty of space in the overhead bins. Food and flight entertainment were free and definitely better than average.