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Pros: The crew was very welcoming

Cons: We had a delay of 40 minutes at Kigali airport without prior announcement

Pros: I was happy to avail of Wifi in the sky.

Cons: No entertainment! For an major international flight, one expects some seatback entertainment

Pros: The Airbus. The crew's simple commitment to excellent service

Cons: The unconventional check in closure 90mins to departure even when the plan arrived late

Pros: Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism.

Cons: Entertainment was limited.

Pros: Crew was helpful. I had 3 seats to myself, so yes. Seating was amazing.

Cons: The lunch - tooo much rice no sauce. Food was okay. The sandwich was good.

Cons: USB connection was not working from my seat

Pros: everything was pretty adequate

Cons: they skipped me when they passed out food and never came back.

Pros: Crew was helpful, everythinf fine

Cons: The food was not so good. Bit cold..

Pros: Landing was very smooth. I got window seat as requested.

Cons: My bags were mistagged and almost sent to Lagos instead of Nairobi. The agent noticed the error after the second bag was tagged. He went to search for my first bag that already went down the ramp. Although I gave him the exact description of the bag (purple hard case), he retagged the wrong one (red soft case). Good thing he took a photo. Third try was the charm but shouldn't have happened in the first place. Agents need to be more diligent with where they are sending bags and to double- and triple-check before he luggage is sent down the ramps.

Cons: Reservation was not honored, and only 3 prople out of 5 get boarding. Airline did not provided any other alternative and our friends had to cancel tour and return home!

Pros: They respect the timing

Cons: The luggage escalator is not working and you have to carry it from one point to another...

Pros: Plane was clean and very comfortable, staff was courteous. Surprisingly good food for a short flight

Cons: Changed flight times without informing passengers on BOTH of the legs. Staff were polite, but were more interested in following the rules than helping people get on their flights. No customer feedback forms were available

Pros: Crew was friendly. Food somewhat better than prior leg but far from business class standard.

Cons: Plane fittings coming apart; dirty seats; no personal screens - they use an overhead CRT! Didn’t know such old panes were still being used by Ethiopian. While friendly, crew could be more attentive to travelers needs - eg refills, water etc.

Pros: Crew is friendly.

Cons: The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy.

Pros: Excellent crews

Cons: There was a disruption with the audio system.

Pros: The crew was on point and did there jobs well.

Cons: The food was old fashioned and stuck in the 1960s. Having an option of Beef brisket or Salmon or two polarizing choices. I opted for the brisket and it was decent but not actually worth finishing. It was too fatty and strange tasting. Boarding in Sydney needs much improved screens and communication.

Pros: ICE program and WiFi made the trip comfortable.

Cons: Depending on the plane, you may not get comfortable seats and have difficulty using the touchscreen. The cabin crew is a bit slow in responding to requests and show attitude.

Pros: All good.

Cons: Actually, pretty all right, so no recommendations.

Cons: Stuff not helpful, rude and not helping at all despite us being with a baby

Pros: Staff courteous and friendly

Cons: Some choices on menu do not do well by time of serving ie fish

Pros: Overall comfort and staff friendliness

Cons: Landing was a bit turbulent

Pros: Good food, friendly and professional staff, a new and sparkling clean plane, swift retrieval of luggage upon arrival in Kigali. Thank you!

Pros: on schedule. staff at counters and flight crew were courteous and professional.

Cons: There was a disruption with the audio system.

Cons: Crews could have greet and serve passengers with a warm smile. Food was acceptable but not as good as Japan / Korean airlines . I suppose the low airfares reflect its Servicr.

Pros: The crew was okay, though a little bit occupied and thus ignoring some of the customers' requests. The seats are comfortable and spacious with enough leg room

Cons: The food could have been better. Honestly much better

Pros: The crew was amazing. The crew is an asset to the airline

Cons: Boarding is chaotic.

Pros: Information during flight

Cons: No TV or programmes to entertain slong

Pros: Timeliness, Service, Cleanliness Comfort

Pros: New airline. Left 20 mins early.

Cons: Nothing.

Cons: The airline moved my original non-stop flight forward by 3 hours. The new flight conflicted with another flight I had earlier in the day. The airline would not allow me to cancel the flight, and could only offer me a 1-stop flight that arrived at my destination hours after my initial flight would have arrived.

Cons: I carried the same exact baggage from my SFO-DXB flight into DXB-MAA flight but was still charged excess baggage. Even after being asked to checkin my luggage I found that I could carry it in and there was more than enough space to accomodate everyone.

Pros: I love the positive and can-do attitude of your crew

Cons: A 4 year old banging on the back of my seat

Pros: Good service by Emirates

Pros: General flight was good. Loved the food.

Cons: Beeing more than an hour delayed

Pros: Positive and helpful crew. A few new movies recently released kept me entertained.

Cons: The food was not catered to my taste buds it was strictly Arabic cuisine. The software that shows the realtime flight map looked very outdated and complicated to use. No blinds or earbuds given for sleep. Not enough food given for long flight

Pros: Coffee was excellent.

Cons: Flight was delayed, we almost missed our connecting flight and our bags were not on the same flight.

Cons: Punctuality

Pros: Crew was excellent with service and positive attitudes. Good leg room.

Cons: 13 hour flight gave only 2 small meals and a snack that were not filling and didn't cater to my taste buds, it was strictly Arabic foods. we were mostly given lots of juice water coffee and tea. The entertainment touch screen wasn't working properly I had to use remote to pick a movie

Pros: Comfortable seat and fairly friendly crew

Cons: Better reception and understanding at the airport. The staffs are not considerate.

Cons: 1. Make duty free shopping possible. My daughter, that I was traveling withl, loved some jewellery l wanted to buy for her but it was not possible because a credit card purchase was impossible. 2. Provide entertainment on board. Flight from Lusaka to Addis was excellent. But nothing to Nairobi

Pros: WONDERFUL FLIGHTV

Cons: NONE

Pros: Good selection on inflight entertainment

Cons: Lack of food choices.

Pros: Flight was delayed over an hour. Otherwise the plane was new, everything felt good, and I have nothing to complain about!

Cons: No entertnainment

Pros: Friendly staff, decent snacks and entertainment options

Cons: Reservation was not honored, and only 3 prople out of 5 get boarding. Airline did not provided any other alternative and our friends had to cancel tour and return home!

Pros: Crew attitude and helpfulness. Food and beverage.

Cons: Boarding procedures. Inadequate bathrooms for passenger numbers. Seat width. No economy plus seating.

Cons: More meals during the flight would have helped. Also the snacks had limited variety(most of them chocolate) and not enough fruit available.

Pros: Staff were friendly and helpful. ICE entertainment onboard offered a wide veriety to choose from

Cons: The food was average

Cons: Did not happen. Flight was purchased fraudulently and fortunately was caught by Emirates and Amex. Please REMOVE all my contact information from your website

Cons: USB connection was not working from my seat

Pros: the drinks

Cons: reduce on the spices in the food or provide different options.

Pros: everything was pretty adequate

Cons: they skipped me when they passed out food and never came back.

Cons: Flight was delayed by nearly 4 hours due to a cargo loading issue in Mombasa. Communication from Ethiopian Airlines staff regarding the issue & delay was very poor. Passengers were becoming very anxious and tense regarding the flight, if it would depart, and the safety of the plane. Improved communication from the Ethiopian Airline staff would have gone a long way to calming the situation and reassuring passengers.