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Pros: Good

Pros: Nice comfortable new planes.

Cons: There wasn't much not to like.

Pros: Good food, friendly and professional staff, a new and sparkling clean plane, swift retrieval of luggage upon arrival in Kigali. Thank you!

Pros: the snack was terrific!

Pros: Barely functioning entertainment portal. Average food.

Cons: The food, horrible, I would like to describe but not going to do it. Rather get something at the airport before boarding, no space on the plane enought, the seat distance has been squeeze, I guest to accomodate more sheeps ( not seats) on the plane.

Pros: I was upgraded to first class!

Cons: Nothing

Pros: Glad to receive small snacks for short flight Headphones were issued from from second flights, but not from Zanzibar

Cons: Check air on on plane as it was so lights that air doesn’t hit the face so it was very warm flight

Pros: The crew was very nice and all flight details were available and constantly updated.

Cons: Ethiopians App for self check-in.

Cons: Flight delays with no info from staff. Food poorly prepared. No orderly queues - there is aggression with no intervention from staff. There is no need for two security checks when making connections in Addis. Plane loos were all very stinky and dirty. I now remember why I had stopped using ET!

Pros: I appreciated the amount of movies offered as well as its variety. I also liked how often they brought drinks and snacks. The airline crew was very helpful to passengers.

Cons: Stop using old planes with no personal entertainment systems on the back of the seats.

Pros: Land crew attention was polite and nice

Cons: Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking

Cons: Food must be better

Cons: Flight was delayed and caused me to miss my connecting flight on another airline that had no other flights that day. As a result of the lack of communication and general lack of professionalism, staff refused to rectify the situation and take responsibility, and I was forced to stay overnight. Worst

Pros: Crew was very friendly and professional

Cons: 45 minutes late departure

Pros: I must admit....this is one of the best experiences I have had flying and I fly this route a lot. I was traveling with an Elder who required a wheelchair and every step of the way it was smooth and the crew was attentive.

Pros: The crew in this sector is ALWAYS rude, and the food is substandard.

Cons: Better attitude from the crew, food quality needs improvement (substantial) and cleanliness

Pros: The crew was amazing

Cons: Nothing, absolutely loved it

Pros: I love Emirates airlines and I only registered once for diabedics food I always get it ,the service always consistent but could be better ,aiming for excellence

Cons: I think staff could do better ,I think Emirates should aim for excellence I think they still need more efforts to reach excellence ,for me Emirates is number one airline world wide

Cons: Poorly organised meal service

Pros: Seat was very comfortable and the air stewards were good

Cons: The entertainment system not working correctly and the food was poor

Pros: Cabin crew was great at customer service. Very helpful.

Cons: The food was the same on consecutive flights, which made eating painful. And the Addis Ababa airport is very poor right now.

Cons: Airport Addis Ababa is chaos.

Pros: Connecting flight was late, which meant spending less time at the attrocious Jeddah airport

Cons: AV system was broken

Pros: I and other passengers of karachi decided that we will never book saudia arabia airline outgoing flight was quit better but inbound flight was worst than ever even saudia arabia refused to give airport meal in 6 hours stay to the people of karachi

Cons: Arabia air should fly on time and give same services as western cities to the flight of karachi Bording must be efficient all the girls are bad mannered on boarding counter

Cons: Time ,, always the time

Pros: Going on time and arriving in time

Cons: Offering a simple snack

Pros: Entertainment Food Friendly Flight Crews

Cons: Had to rush to the next flight in Dubai.

Pros: I like all the entertainment that was provided.

Pros: Food and Entertainment beat Delta hands down.

Cons: Unfortunately packed into a row with a lot of big guys

Cons: My row was passed 4 out of the 5 times drinks went by. To say the least I was a bit thirsty on the flight.

Pros: Amazing crew!

Pros: The crew was Excellent

Cons: There is to many delays in the night flights, this should be improved.

Cons: Flight was delayed and caused me to miss my connecting flight on another airline that had no other flights that day. As a result of the lack of communication and general lack of professionalism, staff refused to rectify the situation and take responsibility, and I was forced to stay overnight. Worst

Cons: Food must be better

Pros: Good service by Emirates

Pros: Crew, interior, seats

Cons: Food was average. Service could be better. For example, my wife and I never got our food at the same time or close enough. We had to ask for food or drinks. They should regularly ask if we need something. Empty water bottles (up to 3) were sitting on my table for hours till we landed.

Pros: excellent staff and friendly flight attendant.

Cons: i wish next time the flight will includes a hotel for the over night stay. I had to sleep on the seats at the airport.

Pros: I say that everything was good but overall "excellent" because it is hard to fly for hours upon hours and say that it was excellent. All considered, it was good while Emirates (compared to other carriers) is excellent. These huge airplanes are amazing!

Cons: Flying for hours upon hours but nobody can do anything about that. Africa has a routine, including this flight, of filling the cabin full of chemicals - for insects? Prepare to cover your head and face!

Pros: Boarding counter team

Cons: keep flight on time, online check in was not working, Less damage while handling bags

Pros: Smooth

Cons: All was well

Pros: It was pain in the bot no buddy wanna do he’s work missed the flight was so scared from how people treated me at the airport. And I didn’t go to Washington they changed my flight to JFK NY

Cons: If people do them work and they helpful then I was not missing my flight .

Pros: Nothing

Pros: New planes

Cons: Timing

Pros: Great crew!

Cons: Not much- the flight , plane and crew were fantastic

Pros: The flight was on time, the crew was fine

Cons: The business class lounge was closed, they gave us $25 per person voucher, but no one store in the airport wanted to accept them. There were not enough seats available when we were waiting for boarding. Business class entertainment needs significant improvement.

Pros: The crew was friendly

Cons: The comfort, the plan was old and seat were not comfortable

Cons: Flight delays with no info from staff. Food poorly prepared. No orderly queues - there is aggression with no intervention from staff. There is no need for two security checks when making connections in Addis. Plane loos were all very stinky and dirty. I now remember why I had stopped using ET!

Pros: Crew is friendly.

Cons: The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy.

Pros: After the Kigali Addisababa segment this was vastly superior with a newer aircraft

Cons: Not having to wait 3 days for my luggage

Pros: Crew & food was amazing

Pros: Yes

Cons: Seating

Pros: Good service by Emirates

Pros: It was just ok overall.

Cons: The first flight was late by over an hour and nobody could tell us why. They also serve food once and you don't get a snack or anything--you don't even see the attendants--for another 10 hours. Then they serve breakfast close to an hour before landing. The crew is constantly telling you to sit as if you weren't allowed to use the toilet at all when the seatbelt sign is on--and it's on the whole time. So you have to be asking permission to use the toilet when you are right next to the toilet door and about to go in because they don't allow you to use it. That's not healthy for someone to hold it.

Cons: They know better than me

Pros: Crew was helpful, everythinf fine

Cons: The food was not so good. Bit cold..

Pros: Cabin crew was great at customer service. Very helpful.

Cons: The food was the same on consecutive flights, which made eating painful. And the Addis Ababa airport is very poor right now.

Cons: Addis Ababa is chaos and not clean.