Everything was better than I expected
The best airline i have traveled with thus far! They really set standards. Thank you Emirates =]
Pros: "All ok"
Cons: "Half an hour delay"
Pros: "The 777 is way behind the 380s comfort."
Pros: "The crew was amazing."
Cons: "Free first class upgrades!"
Pros: "Flight was nice and on time"
Cons: "No toothbrush toothpaste and eyes shades provided"
Pros: "The crew was amazing"
Cons: "Nothing, absolutely loved it"
Cons: "The crew wasn’t that friendly! Neither when boarding as in the plane"
Pros: "Pilot does not waste time chatting. Still too much chatter (interrupting movies) but less than on other airlines."
Cons: "Entertainment system is Windows based and designed by a moron, especially CC behavior. Shows ads (LOTS) before each movie. Pops up window chrome every time you dismiss PA announcements. Very few movies/TVs (even those from the US) have CC."
Cons: "Keep employees have to give excellent service & smiles to passengers"
Pros: "Great entertainment, great seating and space comfort. Overall a great experience. But, Etihad airways is still better than Emirates."
Cons: "Longer wait for boarding. The assigned zones were the last possible ones. Zone F or something similar. Flight attendants were okay, cared less for economy class. Also, Bluetooth headphones pairing did not work."
Pros: "Went by Economy, upgraded to biz on way back. Both were great experiences. Biz class was excellent, I feel better than United."
Cons: "No lounge. No notification that the lounge is closed. No compensation in a lounge replacement form just a shitty $40 voucher"
Cons: "The cabin crew seemed to be too overwhelmed by their responsibilities and were rude at times."
Pros: "Although a short trip it was a great experience especially the bar The seat setup is very good and facilities cannot be faulted."
Cons: "Staff were rushed due to short nature of Flight most staff were great but some showed the pressure forgetting requests. Left medicine bag on Flight despite reporting it was never contacted again which inconvenienced my trip having to seek doctors for replacements."
Pros: "I must admit....this is one of the best experiences I have had flying and I fly this route a lot. I was traveling with an Elder who required a wheelchair and every step of the way it was smooth and the crew was attentive."
Cons: "Full aircraft so pick you seats early"
Pros: "Decent leg room in economy; good entertainment system & food/drink"
Cons: "I was expecting to pay for only 10 kg excess baggage according to my own scale but was charged for 15 kg and the check-in staff was rude and unwilling to listen; in-flight staff were not polite, pushing past passengers without any word; such a disappointment as I expected much higher standard of service and courtesy. Nothing beats Singapore Airlines."
Pros: "I didn’t die in a plane crash"
Cons: "We were offered no form of refund, miles, or anything after a 6 hour layover. We paid for a hotel for the night (we should have landed at 1am) and instead landed at 7am, so we had to completely skip our hotel and had no sleep for the wedding the next day. We’re out of $120 for the hotel we already paid for and the staff gave us no help in form of compensation."
Pros: "There really wasn't much to like, but I suppose the space in the seating was decent. We also did not have any delays in boarding and the flight itself was nice."
Cons: "The crew did not even ask customers if they needed water. The food selections were terrible, and then there was no selection at all by the time I had a chance to order my food. I didn't eat barely anything for the whole 12 hr flight. That is the worst situation I have ever been on when flying anywhere. So, yes, I found it horrible for the most part."
Pros: "Entertainment and space were great. Lots of options."
Cons: "Crew seemed as tired as I did. The food could have been better for the price."
Pros: "Air Plan 380 is comfortable"
Cons: "Delay in flight, for food there was in the menu to option, but actually only one available. The touchscreen was not responding well."
Pros: "Sorry...pushed a button the it disappeared. Will try again... As always, returning home from an international two week trip is always thrilling but exhausting. The hours of travel seem slow. My half table of Advil PM worked wonders though. Gracious service, always willing to help myself and those seated around me. Clean bathroom facilities. Overall, I'm thrilled to be home safely."
Cons: "I picked slimly through my food. Nothing seemed too appetizing. The entertainment options were a bit difficult to navigate. Choices were a bit limited as well for a long flight."
Pros: "The cabin crew were excellent. All of them. They gave me great service. It was once of the best long haul flights I've had in economy. Fantastic. I was seated in seat 80H. Please see to it that the cabin crew who serviced this area are well rewarded. If every flight had crew like these guys and gals then flying would be a lot more enjoyable."
Cons: "I really can't find anything to complain about."
Pros: "Most of the crew was nice and accommodating"
Cons: "There was a hair in my food. Seats 46a and 46b were very constricting, leaving it very uncomfortable for sitting."
Pros: "The Airbus was quiet and comfortable."
Cons: "Layovers in Dubai can often be pretty hefty. Why print a menu? It's a waste of money and paper."
Pros: "Good entertainment system and nice staff."
Cons: "I have 2 six-hour flights connecting in Dubai. Only one meal on each. Seems pretty stingy."
Pros: "I liked the food and entertainment only."
Cons: "I was surprised when i got on the plane because i always hear great thinhs about the Emirates airplanes, this one was very low quality airplane, and for a long distance flights the flight must have been a better one."
Pros: "The comfort of the flight was unbeatable. The crew was great."
Cons: "Lactose free meals were just salmon and potatoes all the time. A bit of creativity is needed. The security check at hyderabad needs to be looked at as we barely made the boarding."
Pros: "The flight attendants were fine—not outstanding, but fine. But the representatives, both on the phone and behind the desk, are excellent—willing to go the extra mile to help out their customers."
Cons: "The seats in economy and the flight, in general, are on par with the average airline—nothing special. Also, unless you're into Bollywood movies, the entertainment selection is sparse compared to other international flights. And the touch screen is in need of re-calibration."
Pros: "Overall very good"
Cons: "This seemed far different from emirate flights that I'm used to. Over the years their service has decreased but the 1 meal and sub-par snack I got for an 8.5hr flight was poor, likened to a budget airline. This is the second flight recently I've been on that the drinks come so long after the meal you don't even get to enjoy your cola with the meal. The first food cart should have colas if there won't be another cart to come along until 30+ minutes later. I also expected Emirates to provide an eye patch, an 8 hr+ flight in the night time hours in worthy of an eyepatch. Budget airlines do not provide this, but I expected Emirates to. Lastly, I don't think it's necessary to hand out a menu indicating there is something to look forward to when the food is of quite poor standards for Emirates, standard for all other airlines. Maybe the Durban to Dubai route stocks he flights with less experienced crew, this is the impression I got; a much less refined group of people on the plane."
Cons: "The economy seats are too narrow and 10 abreast on a 777 is one too many seats."
Cons: "Wifi kicked me off after not even using my desired amount yet."
Cons: "My bag was left in Newark and did not make it to Greece. Absolutely unacceptable"
Pros: "Great lounge for business class. Great staff. Good food on plane in business class."
Cons: "Long lay over between flights"
Pros: "The crew and flights were very good,I could not find any fault with them."
Cons: "I require assistance due to a spinal injury which makes walking and standing difficult but not impossible. When we arrived at Dubai I was told my name was not on the list for assistance even though I had been taken to the flight in a wheelchair and informed check-in and flight crew. The Emerates assistance people made it seem as if they were doing us a favour by assisting us,made us stand around waiting for a buggy then for the train at no time did they show any respect or compassion for the people they were supposed to be assisting."
Pros: "The crew was great in everything that they did."
Pros: "Flight was comfortable, plenty of legroom, good entertainment options"
Cons: "Food service was chaotic, delayed. For the main meal, the hot entree came about 20 mins after we received the tray with the rest of the food. Some snacks advertised were not served at all."
Pros: "Price on my ticket was great and comfort was good"
Cons: "The ground staff at Bangalore in India had no idea on crowd control. Before they started boarding they made no announcements. The agents would talk amongst themselves but there were no announcements. With the result that everyone rushed at once for boarding. The lady agent who was scanning the passes kept yelling at people to form a line but by then it was too late On the flight, they ran out of vegetarian meals by the time they got to my seat!!"
Cons: "The lack of attention by the crew was unexpected,"
Pros: "Flight was clean that's pretty much it."
Cons: "Medicore service tryed almost all major airlines this was the worst service."
Pros: "Great service, comfortable seats, and great entertainment ..the food isnt too bad depending if ur not a picky eater, but overall its the best"
Pros: "Great airlines, no issues. Everything was great and outstanding."
It's getting to the point in life that a flight in coach in those little seats for 9 to 15 hours is just too cramped. This was a packed flight with nearly every center seat taken. Good for Qatar airlines, which is a terrific airline, but its tough to ride in those little seats on long-haul flights
Qatar is undoubtedly the best airline in the world. Very impressed with their all around service and customer care.
The airport staff of Qatar airlines was UNFRIENDLY and UNHELPFUL. They all acted like we were bothering them. They gave no help in moving from one station to another. In general they gave an extremely bad first impression of Qatar airlines!!
Pros: "Amazing crew, seats were super confortable. Overall top experience !"
Pros: "I would have appreciated that with ALL required paperwork, my stay at check in point would have lasted a little less than two hours I spent standing and waiting for a feedback."
Cons: "Updating clients and offering a seat if it’s a long wait could have improved the situation. It is on reception that the business gets its impression. Thanks."
Pros: "Everything great!"
Pros: "Crew was great. They made up for mistakes in a positive and amenable way."
Cons: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."
Pros: "The crew was very attentive and professional"
Cons: "Food wasn't great"
Pros: "Crew is amazing"
Cons: "The Entertainment screen wasn’t working"
Pros: "Great crew and food. Nice economy class."
Pros: "Nice crew, 1 hr free WiFi"
Cons: "Significant delay on jetway, temps uncomfortable,"
Pros: "Nothing special"
Cons: "I found my seat a bit uncomfortable for this leg of the jurney"
Pros: "The service of the cabin was great!"
Cons: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."
Pros: "Caring service, good pod seats on A350 and airy cabin."
Cons: "Did not make this flight."
Pros: "decent leg room. the staff was accommodating"
Cons: "the brea was har. some of the food was overheated thus making it hard to eat"
Pros: "The 17hr flight went relatively quickly. Much faster than expected."
Cons: "The long wait between flights and finding a scheduled flight before mine that I could have taken."
Pros: "Fantastic service, very friendly staff who are always happy to help"
Cons: "Should have internet free of charge in flight"
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "The change of my flight schedule for the entire journey was done without giving me any options (departure flights from origin and return). It would have caused me inconvenience if the change of time does not allow me to adjust my plans."
Pros: "Great flight. Everything was good. The only very small issue is hey offer WiFi but even if you pay the allocation of data make you feel like you living in the 1990. 10 meg free and 300 meg for a whole flight is a complete joke, especially for USD 30. They could manage protocols but give a reasonable service."
Pros: "Qatar is a reliable airline."
Cons: "No matter how many times I have traveled with Qatar (5 international flights in the last year); I still do not receive any benefits such a priority boarding or upgrades."
Pros: "The service from check-in till landing was on the ball and superb. They were friendly and eager to assist with everything. They have the latest movies and shows to watch on their in-flight entertainment."
Pros: "great crew and food."
Cons: "being charged excess baggage when one suitcase weigh under weight. Having to wait at the terminal for a hour and a half because of bad weather -- not the pilot's fault"
Pros: "It was comfortable flight with a friendly crew."
Pros: "The plane from Johannesburg to Doha was Fine but not as wonderful and comfortable As flight from Doha to Chicago"
Cons: "They lost my bag and that’s disappointing considering I have my bank account details in that bag. Very disappointed by this"
Pros: "Food OK"
Cons: "Massive delay over 15 hours! I was shocked. Once arrived, also luggage was delayed ADDITIONAL 7 hours"
Pros: "The older style seats are actually more comfortable for taller and larger people."
Cons: "The previous Qatar flight took 1.5 hours longer than originally stated and we had to rush to the connection without visiting the lounge. We missed out on the lounge on the flight down as well due to timing."
Pros: "I was actually impressed with the entertainment selection :)"
Cons: "The economy seats are just unfortunately not a place you can get comfortable enough to sleep. On 14 hour flights one hopes to sleep."
Pros: "Airport staff were friendly, Flight crew were good. I was in an exit row so I can't comment much about normal economy, but my legroom was fine. lots of movies to choose from. Deplaned onto a bus, that took us right to the Transfer Security which saved me a recently long walk."
Pros: "Food and entertainment"
Cons: "Hard cushioning and narrow seats on the 787"
Pros: "Good in-flight service"
Cons: "Cramped seats"
Pros: "In general the crew was very nice."
Cons: "The dreamliner is a little tight in relation to the B777. The Kosher meals very all the same for breakfast lunch and snack"
Cons: "1. rude staff - i stood in Jburg at the counter for 13 minutes (i checked my clock) while 8 staff ladies spoke among themselves in a myriad of languages. FINALLY one lady asked if i had been helped! I said no and she was clearly less than thrilled to be the one to help with my question. i literally just wanted to ask if my seat assignment was a window, middle or aisle, but it was like i was the bane of her existence and i interrupted their social hour. On my outbound flight (ORD to DOH) I also watched three staff members be beyond rude to guest after guest at the check in counter regarding baggage when they came forward to "re check-in" which was a new requirement for most people. There was a lot of general confusion on behalf of the consumers and the staff was NOT the least bit patient or helpful in explaining what they needed from us or why this flight had different procedures than normal. I still don't know why they were so fussy about baggage and made everyone re check in at the gate in fact. And they didnt do it to my baggage so i have no idea why they were so rude to some and completely left others alone. (didn't seem to have to do with size, carrying of electronics, i don't know?) 2. the physical flight - you changed my original flight time to something that was REALLY close for my connection from DOH to CDG, so you instead bumped me to a later flight without consulting me. it would have caused me to miss a connection flight I booked separately through EasyJet from Pairs to my home airport BIQ. I had to figure that out on my own. RUSH through Doha to make my 35 min connection and barely was allowed to board my onward Paris flight by the Qatar gate staff which was only cutting it close as a result of YOUR changes! Yet i was treated like i was somehow "late" and wouldn't be able to board ??? Again incredibly rude staff. Subsequently you lost my luggage because the connection was too tight. i landed on Friday and it didn't catch up to me until Tuesday. Not one person has said sorry or offered any restitution. And this is honestly what upsets me the most. I doubt anyone even reads this. pathetic. I work for a travel club and since Monday (so in 4 days) I have actively reached out to 4 clients to cancel and re-booked their Qatar airways flight to another carrier to get them to Johannesburg. They will be doing the same safari experience I did, but I will NOT recommend and book my clients on Qatar after my experience."
Cons: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."
Cons: "The airport did not have air conditioning, which was very annoying given the temperature outside was 30C."
Pros: "The flight was on time, not full and the crew and the entertainment was excellent. Very happy with the experience of flying on Qatar Airways from Johannesburg to Miami."
Cons: "Everything was well, the food was good not great (even for airplane food) and the only other issue is it seemed like trash from our drinks and food services was picked up for quite a while or until we brought it to the flight attendants ourselves."
Pros: "landed safely"
Cons: "Had to claim bags at Doha and go through multiple security screenings to board connecting flight. At one point all the security was not functioning and we were packed up in lines. Barely had time to stop at the restroom before final security check where it was all so disorganized. After that check we were told that if we left we had to go through security again. Would have been nice to know that upfront. It was a madhouse going through that final security check and my husband's wallet was lost for a bit. No one really tried to help and we were told to move aside. Finally someone saw that it had fallen beside one of the counters. It was all horrible. Because of all this our 5 hour layover was a hassle with no time for food, etc. The whole airport experience was confusing and badly handled."
Pros: "Great personnels!!"
Cons: "Overall nothing but great Service!!"
Pros: "Excellent in every way. Clearly a top tier airlines. I will choose Qatar Airlines at every opportunity."
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Pros: "I enjoyed the staff"
Cons: "The screens were old school and I HS a hard time getting it to work Also the sleep mask I received had sticky stuff all over it when I opened the package."
Pros: "On Time Cabin Crew great"
Cons: "Seats are so tight you will sense both of your neighbors skin during the entire flight"
Pros: "Excellent Cabin Crews, Flights on time"
Cons: "Food is mediocre at best, comfort on 787 is terrible."
Cons: "Because of poor connection, arrived for flight 15 min. before departure. Gate agent wouldn't allow us to board and wouldn't help us rebook. Offered no help."
Pros: "Seat space. Stevice. Terminal."
Cons: "Attendant was rude and never really finished service, never remembered any requests and consistently skipped guests when providing food or drink service, cabin kept oscillating between either too hot or too cold."
Cons: "We took off in a terrible storm with lightning striking all around the plane. Very rough, lightning which scared the hell out of both me and my wife."
Cons: "Everything perfect although 757 planes seemed tired. Istanbul TA airport lounge is second only to Emerites."
Cons: "No one came with drink carts until halfway through the flight. I was very hungry, never offered food. Boarding was late but no communication from staff."
Cons: "Room temperature control should be better."
Pros: "The entertainment was adequate and there were multiple snacks/meals. The bread rolls were warm. And they provided towelettes for wiping hands after meals."
Cons: "The crew could have been more considerate, and the Economy seats were even tighter than usual! There was no leg room and even without the person in front of me reclining, the seat back was hitting my knees. The passenger next to me had longer legs and was much worse off. The food was very poor."
Pros: "Flight was on time"
Cons: "Better food, vegetarian options, cooler temperature on board, flight attendants available when call light rings"
Pros: "NOTHING. Never made the connection."
Cons: "Flying your passengers to your hub so they can make their connecting flights, for a start..."
Pros: "Good food and service."
Cons: "I am not tall but still had no legroom. Plane configured with too many rows."
Cons: "This flight seems to be overbooked a lot! Why does Turkish Airlines let this happen so often? Had the same situation on my way to Istanbul. It just takes sooo much time and everything will be delayed and people get angry all along...."
Pros: "Crew and service One of the flight attendant saved my daughter when she Was chucking on nuts , they went above and beyond Just duty and did everything in their power to save her"
Pros: "The food and quality of the flight was incredible."
Pros: "there was only single screen entertainment every four rows or so. Nothing interesting."
Cons: "There was no USB ports to keep a phone charged. There was no power outlets between seats to keep a phone charged."
Pros: "Overall it was good."
Cons: "The crew is really not aware of how to deal with passengers of various levels. They don't seem to have the sense of responsibility..."
Cons: "Seats are not comfortable you end up with bad neck pain"
Pros: "Delayed for 4 hours"
Pros: "on board was good, plane in good condition, good breakfast, attentive personnel"
Cons: "After boarding, my traveling companion was forced to deplane and take a later flight, some confusion and his seat had been double-booked"
Cons: "We had to spend the night in Istanbul and get only on the next flight the following morning. TK airport (ground) staff that talked to us was antipathetic and it took ages to get any service. Looks like they didn't care we about the delay, nor they were trying to help us. Just kept saying we need to wait."
Pros: "Great food, good selection of movies."
Cons: "The airport staff in Istanbul was horrible. Wouldn't help find the gate until the last second. After arriving in JFK. We're stuck on plane on tarmac for 3.5 hours "waiting for a gate" unacceptable."
Pros: "Very organized and efficient."
Cons: "We passed through 5 layers of security and still had a security threat on the airplane. After re-searching everyones bags and seats we finally departed 2.5 hours late. If there is a threat take everyone OFF the airplane. Nobody wanted to be there for the search. Pull us off and bring the dogs on"
Cons: "Could not order my special meal in advance, because of turkish airlines website problems, and ended up fasting"
Pros: "Everything except they always arrive late. The food served was actually good. They have cut back on the food and beverages which they serve. But unlike Delta they serve more than water."
Pros: "Easy check in online, staff onboard very pleasant, good varied food onboard"
Cons: "Everything was smooth... what happened to the turkey delights at the beginning of each flight?"
Cons: "I have had flight from New York to Tel Aviv with connection through Istanbul. The flight from JFK got delayed and for unknown reason when arriving to the gate in Istanbul my seat was given to other passengers - though I came to the gate before the boarding was closed. I have never in my life received such a poor service. I was lied/misled/attacked by Turkish airline employees in the gate and in the transfer desk. I would never recommend taking Turkish airlines to anyone"
Pros: "Our 11.5 hour flight took 16 hours due to weather in Chicago. We were forced to land in Detroit for over 2 hours. The crew smiled while they answered questions and dealt with some very difficult passengers. The food was Turkish, but very tasty and in large portions. The entertainment included several movies that had just recently been released to DVD. Overall it was great service."
Cons: "The communication was not what it should have been. While in Detroit, we were often left for extended periods of time with no update or information as to when we would be able to complete our flight. I realize they were at the mercy of O'Hare, but they should have made some announcement every 15 minutes or so just to "keep us posted" if nothing else. Also, there was quite a bit of confusion for passengers whose final destination was Detroit. I had to explain to the Flight Attendant that they needed to explain to the passengers why they couldn't deplane there. She phoned the pilot and he provided an appropriate explanation. This really my only complaint."
Pros: "Boarding procedure was not organized. Boarding of business class and special needs passengers was not prioritized and were boarded along with economy passengers. Good choice of movies."
Cons: "TV screen very far from the seat and could only interact with it via the remote control."
Pros: "Excellent food on time departure and landin excellent fare."
Pros: "Everything, it's just straightforward and good, the only thing I don't like it's no direct flights from my local airport, but if I have to go via Istanbul then Turkish airlines it's my preferred carrier."
Pros: "Exceptional service and very friendly crew members."
Cons: "Terrible service, unhelpful staff on flight and in airport."
Pros: "Turkish Air has some of the best flight attendants in the business. The food is essentially gourmet (hot wrap, in this case), and the pilots are highly skilled."
Cons: "I tend to need the climate control to be on the cooler side, and 777's seem to run hot. Since there are no air vents, the warmth can be overwhelming. Also, the comments about leg-room, ... correct. I'm 6' 3" and 'uncomfortable' sums it up pretty well. For 10½ hours, being crammed into that small a space can be quite daunting."
Pros: "Quality experience all the way around. Thank you for city tour of Istanbul during layover. Outstanding touch!"
Cons: "Food was average"
Pros: "Free beer, edible food, free tote bag with earplugs blindfolds and (crappy) ear phones"
Cons: "Very small seats, long layover in airport with minimal entertainment options, security risks of spending layover in terrorist attacked airport, flying from prague we had to fly 3 hours East only to fly 12 hours West...24 hours of travel to fly from eastern Europe is not necessary. Next time I'll pay more and avoid flying through Istanbul."
Pros: "Flight crew was polite and courteous. In flight entertainment was decent."
Cons: "airlines officials at Istanbul airport seemed lost and were unable to help most passengers. In flight food options were BAD. The vegetarian meal options were dry and even under cooked."
Pros: "Food, entertainment wery friendly staff"
Cons: "It was to hot in the airplane"
Pros: "I liked the crew"
Cons: "The security at the Turkish airport. There were very long lines, people pushing each other, screaming. Security put some extra stamps for particular people randomly. There were three women from the same country with the same type of passport who one of them happened to be pregnant. They put extra stamp on her passport. When I asked one of the security why her he said it was random and it was American procedure. The woman started screaming after she was checked twice more and they started to use a detector on her belly. It was all crazy when another family was checked and the security decided that the three kids were okay but the parents weren't. The security told the parents to separate themselves from the kids for double checking. The father started screaming as well. It was all horrible."
Pros: "Everything was perfect"
Pros: "Loved the food. The crew members were extremely dedicated to making your flight go smoothly. They were very good."
Cons: "Bumpy on the way back."
Pros: "Was lucky to be upgraded to Business and enjoyed the premium service and convenience . Being upgraded from time to time is the reward for loyalty and I appreciate the recognition"
Pros: "Not much."
Cons: "Starting with the check-in process. It's the 21st century, people should be able to check in electronically. I was traveling with one other person. For whatever reason the seats were not next to eachother. Flying to Munich they were nice enough to look for seats next to eachother, to no avail. Not this time around. The check in line was horrendous, security was horrendous, and the gate process could not have been worse. The service was bad. Requests for water took 15+ minutes to be fulfilled. I also noticed there were not enough non-beef meals on the plane for those who requested with it. Then we landed and the nightmare...continued. Taxiing took 40 minutes. They brought us to three different gates before finally disembarking onto the Tarmac."
Pros: "Having seen so many ads promoting the quality and service of Turkish Aurlines, I was quite disappointed in the end. Only the entertainment and seat facilities were good."
Cons: "The boarding was a mess in Istanbul. My pre-booked seat was changed in the last minute despite asking to be located in a similar area. The staff were not attentive."
Cons: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
Pros: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Cons: "Nothing,just the seats. Cleanliness was perfect"
Cons: "Bigger seats the new ones are way to narrow"
Cons: "Still don’t have my luggage yet"
Pros: "Professional crew. Good simple check in."
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Pros: "Seat was comfy and spacious for economy class"
Cons: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Pros: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Cons: "Food quality was not so good."
Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Pros: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Cons: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Pros: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Pros: "quick/efficient boarding - good staff - good food - easy flight !"
Cons: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Cons: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Cons: "Need more leg room!!! Larger meals needed."
Pros: "Crew was good"
Cons: "Turn the lights on early making it hard to sleep"
Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."
Pros: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Cons: "There were several flight delays and gates were changes a few times."
Pros: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Pros: "Everything is alright"
Pros: "Efficient boarding system, clearly signposted. Professional staff"
Cons: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Cons: "Still waiting to board after missing this connection had to be booked on another airline"
Pros: "Flying with KLM is a pleasure"
Pros: "Nice flight ...was comfortable travel ...good food.Thanks"
Cons: "No such things"
Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Cons: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Pros: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Cons: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Pros: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Pros: "The food was excelent"
Cons: "I have to pay to pay a little more confort"
Pros: "Nice seats, comfortable."
Cons: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Pros: "Good multi media access and content"
Pros: "Comfort economy well worth the extra."
Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Cons: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Pros: "Excellent service, excellent food."
Cons: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Pros: "leg room economy compared to KLM"
Cons: "full flight, no upgrade possible"
Pros: "We love the flight all the way"
Cons: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
Pros: "The flight crew were kind, polite, and attentive."
Cons: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Pros: "Short flight friendly crew"
Cons: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
The bathroom wasn’t super clean
Luggage handling was disgraceful and lots of luggage was left behind after being delayed for more than an hour.
A really excellent and comfortable experience. No wifi in my section of business class though - would have made it perfect.
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Pros: "The crew is nice"
Cons: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Cons: "They forced me to ceck my trolley because i had a suit with me!!! And the airplane wasn’t even full. Even worst they allowed some pieces of “hand luggage” that were double the maximum allowed size"
Pros: "More leg room"
Cons: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Pros: "The crew was terrific."
Cons: "There was no entertainment available."
Pros: "great food, entertainment and seat comfort"
Pros: "The transfer times were excellent"
Cons: "Booked with my partner. Ended up sitting apart. Not good"
Pros: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Cons: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Cons: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Pros: "That I was able to sleep a bit on the flight - and that we gained an hour."
Cons: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Cons: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Pros: "Modern aircraft with power, big screens etc"
Cons: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Pros: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Cons: "Slight issue with headphone connection, was not the only passenger."
Pros: "Everything was fine"
Pros: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Cons: "I just expected better toilet bag for business but what was given out was just basic."
Pros: "If the flight would have leave in time we would receive our luggage in time"
Cons: "Plane left more than 40 minutes late with no explanation or apology."
Pros: "I liked the food, the crew, the service"
Cons: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Pros: "I liked the crew, they were professional and tried their best"
Cons: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."
Pros: "The service was very professional."
Cons: "Everything went well."
Pros: "Food and service was good and price was acceptable"
Cons: "Very long route"
Cons: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"
Cons: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Pros: "The fresh bread and cheese."
Cons: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"
Pros: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Cons: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Pros: "It es a good flight back"
Cons: "Items missing on duty free purchases"
Pros: "Boarding and punctuality."
Cons: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Cons: "There are always delays. Today it was that internet was down."
Pros: "The check in process was much better in the CFG airport than SFO. Very organized."
Cons: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Pros: "the food"
Cons: "no room for legs"
Pros: "Priority boarding"
Cons: "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."
Pros: "Crew was friendly and polite, both beverages and an excellent lunch was offered."
Cons: "A delay was not ideal but nothing to worry about since the flight arrived on time."
Cons: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Pros: "The flight crew and flights itself were great."
Cons: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Pros: "Cabin Crew and food selections were top notch"
Cons: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."
Cons: "Meal choice missing kosher non-gluten combination."
Cons: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."
Pros: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
Cons: "There is nothing I did not like."
Cons: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"
Pros: "Loved the movie selection and the food was good too."
Cons: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Pros: "I like service of AF"
Pros: "It was as expected."
Cons: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."