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Cons: The check-in process was completely unorganized and chaotic. There should have been 7 counters open for check-in, but only 4 were available for flights leaving around the same time. One of the flights was cancelled and nobody knew which line to use as the check-in employees provided no information.

Cons: Overbooked flight. Couldn't get the seats that we had reserved 6 months prior as we failed to check in and reserve our seats in time.

Pros: Very tiny not enough space even for small people...very uncomfortable long haul..crew wasn’t much available

Cons: Food they could have spare a little of food on long haul flight and drinks water, hot drinks were sporadic...had to go and ask.srvice was slow and not so great...even free movies like most planes would have been nice

Pros: Good service from crew No confortable seat

Cons: Seats

Cons: Nothing. The plane was clean, everything was on time, and everyone was polite and professional.

Pros: I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful.

Cons: Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also.

Pros: They have Economy class seats on the business class. Uncomfortable.

Cons: Seat spacing is small, to the point that it's impossible to remain in the seat few hours without physical pain in your body

Pros: Staff were professional and polite.

Cons: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.

Pros: Comfortable seat, great crew.

Cons: Flight delayed, no USB port and no entertainment

Cons: Flight got cancelled

Pros: Newer plane, crew was amazing, seats were adjustable

Pros: in the AUH-MAD leg, i thought the headrests were great—perfect for sleeping

Cons: in the MNL-AUH leg, the touchscreen entertainment system didn’t always work

Pros: It's ok for business class. Crew and boarding is Pro smooth.

Cons: Entertainment options are limited. Food could be better considering its business class.

Cons: Better comfort and services

Pros: yes to both.

Cons: Wine list was poor. Enough of a premium is built into the business class fare to get some decent wines onto the list. Coffee is not so good either.

Pros: The crew was very nice and attentive, I really like the food on Lufthansa

Cons: The movie selection was limited and dated

Cons: The seat didn’t recline and the entertainment didn’t work

Pros: The seats were very comfortable

Cons: The entertainment

Cons: They had overbooked the flight and asked to reroute me. I asked if I would still be able to get to my destination at the same time and to make sure I would have a window seat. Everything from the moment I said yes was a terrible. They rebooked me twice on two different routes when I was in the air. Said a steward would meet me (never happened) instead I was running to catch flights on different airlines in two different airports. The entire situation was disgusting. The running was with all of my luggage. Because of the rebooking I was in the last row of 75 rows on a plane with an additional connection. Every flight had delays creating more chaos for the next flight. The only helpful airline in the bunch was Delta.

Cons: Addis Ababa is chaos and not clean.

Pros: Crew were helpful

Cons: Food was very poor with very limited choices and no entertainment system on this flight

Pros: Fine flight with good meals.

Cons: TV was broken, had phone so it was okay, the frustrating but was the call button. I rarely hit it, did this time for an arrivals card, the guy beside me messed his up and used mine while I was sleeping. No problem, until I hit the button. No one came for more than an hour, I even made eye contact.

Cons: The delay time was too much for no proper reason

Cons: The food is good k

Pros: The crew was amazingly efficient serving food and drink. In the recline position the seat bottom extended which was far more comfortable than simply reclining.

Cons: The food was mediocre and the selection of movies was very limited.

Pros: Again staff was very friendly and helpful.

Cons: That since it was a shorter flight no tvs.

Pros: crew was friendly

Cons: seats were way too cramped - worst flight ever that way - what has happened to Swiss - there is no room - horrible!!!

Pros: Polite and friendly service

Cons: Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well.

Cons: Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!

Cons: the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit.

Cons: I dint like the way you guys sold me the tickets with only one bag to check in with when I went to the airport I’ve got to pay 58 pounds extra I was not happy with you guys so next time you have to tell your customers before they buy the tickets that’ it’s one bag check

Pros: Good trip

Cons: There was a delay of more than 1 hour.

Pros: Good seating space, good service

Cons: You expect more from business class

Cons: Would not recommend air Namibia as service is inadequate. The row of seats that we sat on were broken so we were unable to recline our seats during a 10 hour flight. You cannot do online check-in with this airline so you better be check-in in person early to choose your seats. Otherwise they might give you some really ceappy seats.

Pros: Great airline!

Pros: No delays. Efficient meal service.

Cons: Cabin crew could be a bit friendlier. It was easy to check in online, but it's not possible to print a boarding pass, so still had to stand in line at the airport.

Pros: I was placed in a very nice hotel for the night. Emirates staff very helpful in helping me get on another flight.

Cons: When I arrived at the airport the next morning on January 1st 2017 to get on another flight, the lady at the OR Tambo Air Namibia ticketing office (her name is Happy) gave me a very hard time. She told me that the staff from the night before should not have put me in a hotel, and that she could not give me another flight. Her reason was that I had booked the flight through a travel agency website and so it was not Air Namibia's responsibility to get me on another flight. When I tried to explain to her why it was she started to yell at me. "Don't tell me how to do my job", she said. As I started to explain again that I paid for the flight and that Air Namibia surely received compensation and would not be out any money by placing me on another flight she told me to "stop arguing" with her. I took my claim to the Emirates counter, very upset from a fight I did not need to have and lack of sleep the past two days of traveling. The Emirates staff called Happy over to explain to her why she should get me on a flight. Happy finally agreed, but by this time the flight was about to leave and I almost missed it. Because of her delay, I had to run through the airport, and my bag did not make it on. When I finally received my luggage a week later, it was broken and torn with the contents spilling out. If Happy had better customer service skills and had helped me instead of giving me a hard time, I would not have had the horrible day that I did and resultant destroyed luggage. In my opinion, she should be fired, and I strongly advise Emirates not to connect flights with this airline (who apparently makes these types of cancellations every year). If a customer service representative from Air Namibia would like more details on this matter please contact me at callahcl@gmail.com

Cons: Friendly and wellmennerd team.

Cons: Internet connection at airport and lounge is not good

Pros: Yes

Cons: Very happy on Doha to ORD

Pros: Flight

Cons: Wheelchair was booked for me for both flight but i could not get that service. No one available for wheelchair. Very bad service.

Pros: The flight was surprisingly empty compared to flying to Abu Dhabi. I had an entire row to myself. I was able to lay out and sleep peacefully without worrying about the traveler in front of me leaving their seat back. Highly recommend Etihad airways!

Pros: It is good airline

Cons: The flight was very late, the airline did nothing for the time we were waiting

Pros: The seat were comfortable.

Cons: Crew was cold and and very matter of fact. The food was very so-so. The food items have to be purchased other the food trays served unlike Turkish Airlines and Kuwaiti Airlines.

Cons: Better comfort and services

Pros: Flight Crew were great

Cons: The baggage and checking in process. Better training did on the checking in crew for international flight baggage, one one person knew what the requirements are.

Pros: Cabin crew was great at customer service. Very helpful.

Cons: The food was the same on consecutive flights, which made eating painful. And the Addis Ababa airport is very poor right now.

Pros: We had a ridiculously tight transit, arriving in Addis Ababa 20 minutes before our Madrid flight was meant to depart, and I was amazed by the outstanding support and assistance provided by the ground staff. Every single person who was meant to make the connecting flight did—and our luggage did too!

Pros: I appreciated the amount of movies offered as well as its variety. I also liked how often they brought drinks and snacks. The airline crew was very helpful to passengers.

Pros: Amazing crew so friendly and helpful

Cons: Also the price was high

Cons: Food.

Pros: No complaints. Right from the airport staff to the crew in the plane all of them were amazing

Cons: Keep doing what you are doing.

Pros: I was very late and the gate was closed but the staff helped me make it on time.

Cons: I booked on Emirates and on my way back I flew with Fly Dubai it wasn’t specified in the ticket. There were no pillows, no covers and I was freezing! No entertainment it is a downgrade from Emirates. At least the ticket should have costed less.

Cons: Condor asked me to check in my hand luggage due to lack of space. Then they lost it. That happens... But after losing my luggage Condor acts like it is not their problem and tells me I should work with some generic luggage tracker company.

Pros: Not much. The crew was nice but that’s about it

Cons: It was extremely hot. Very uncomfortable

Pros: I LOVE the non-stop from PHX to FRA. There are not many direct flights to Europe from Phoenix, and I am very glad that this one exists.

Cons: The flight was two hours delayed. Condor did not send out any information regarding the delay. Really appreciate it when other airlines do.

Cons: Left on the runway for hours