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Pros: "Food was pretty good"
Cons: "Crew rude and disrespectful. Switched my mother’s seat without even telling us..to a middle seat"

Pros: "The food"
Cons: "Boarding process. Waiting gate was small for the plane we were using"

Cons: "Food is not great and the flight was delayed by an hour"

Pros: "Nothing"
Cons: "Nothing"

Pros: "The flight from Dubai was fine. I am not a big fan of Dubai but their check-in and boarding process is efficient and straight forward."
Cons: "The food on this short flight was not very good and looked liked it had some age to it. I chose not to eat it."

Pros: "Care from the crew and consideration"

Pros: "flight departed Jhb on time and arrived in Istanbul a few mins earlier than scheduled"
Cons: "1.cabin temperature varied from cold to very warm 2.I asked the cabin crew for a blanket but they forgot about it 3.I ordered a whisky with ice - was given half a tot with 2 small blocks of ice 4.only one person was serving drinks and food on my aisle so it was very slow service (other aisle had 2 crew serving)"

Cons: "Very poor boarding conditions. The board only said "proceed to gate". Once at the gate, there was not one single boarding announcement. People next to the representatives started to get up and everyone else followed."

Pros: "Large screen tv and new mivies"
Cons: "Middle"

Pros: "Beautiful and clean plane. Great service. Excellent seats that become beds with sheets and full pillows and warm covers. The food selection is great and tasty."
Cons: "Nothing to complain about"

Cons: "My ticket was messed up completely (GYD-IST-VAR-IST). First leg did not book (close) it properly, I have lost 1 hour at trasfer desk in IST (they were solving my ticket issue for that long) and another hour in VAR on the way back (because the TK staff did not solve it right the first time). Lousy work of service desk! I was lucky to keep boarding passes as the proof, because nobody believed, that I duly arrived from Baku."

Pros: "Great to watch live sports. Loading was fine. Food terrible. Staff ok."
Cons: "Istanbul airport is so overpriced, crowded and small."

Pros: "Everything was perfect!!! I have no remarks!!!"

Pros: "Food and entertainment"
Cons: "They ran out of select drinks on the plane. Boarding was a pain!!! They had the longest security checks, and it was extremely chaotic. Seating was crowded."

Pros: "No complaints about the plane, staff etc and its probably no worse than any other airline"
Cons: "Long overnight flight in Economy Class, little legroom. As I am larger than average and find it hard to sleep on flights, the cramped conditions were extremely uncomfortable"

Pros: "I'm 6 ft 2. Legspace was adequate, and no silly boxes under the seats like other airlines that obstruct your feet. Great entertainment systems - modern, good selection. Food and staff excellent."
Cons: "Their online checkin systems could operate a bit more smoothly. At one point, I had to go in in person, because the online checkin site had an already past flight from their codeshare partner SAS showing up as the next flight, and I couldn't perform online checkin as a result."

Cons: "The Bus carried all passengers to the plane . There was No help or assistance available for Handicapped passengers We had to climb the stairs. The person in front of me had Only one leg to stand on and was using crutches to climb the stairs This was like a survival of the fittest test and a horrible Experience. The Airline should provide assistance at the Boarding stairs."

Pros: "The landing"
Cons: "The crew nasty stwarts"

Pros: "My experience on Turkish Airlines exceeded expectations. Boarding was smooth and the flight was on time. Service was excellent and staff professional. The crew was courteous but the hostesses could try smiling a bit more. Their courtesy was appreciated but it felt very methodical, more of an obligation and not spontaneous. The pilot did a great introduction and gave information about the trip. Also the plane toilets were clean compared to other companies. I expected to see a wider selection of more recent and award winning movies. Will definitely fly Turkish Airlines again."
Cons: "I had a 4 hour layover. The airport is not organized. It was impossible to find any Turkish Airline help desks and personnel. I definitely would have expected to see more ground personnel helping travellers."

Cons: "Turkish airlines used to be airline offering good food, now you only get sendwich"

Pros: "Food"

Pros: "Flight was on time and landed safely. Great food even in economy -- but they ran out of coffee."
Cons: "Check-in was very slow."

Pros: "Friendly crew"
Cons: "The issue of excess baggage. Would appreciate to buy on line before my flight so that I know how much to carry and also that I am covered before leaving home. Payment at the airport may be too costly as well as unreasonable. It's like a penalty for having excess luggage. This is the reason I prefer flying with EMIRATES because they afford me to but pay fir excess luggage before my departure. Planning ahead is key"

Pros: "Crew was very professional and food was very good."
Cons: "With 2.5 hr layover there was no explicable reason for our luggage not to make it to its destination. Yet we upon arrival to Sarajevo, we (and other 10 passengers headed to the lost luggage department."

Cons: "Wi fi"

Pros: "Excellent customer service, crew always helpful and glad to please."
Cons: "Atatürk airport link too confusing and decreased my flight experience"

Pros: "never turkish airlines ever again!"
Cons: "never turkish airlines ever again!"

Pros: "The flight was quite comfortable. We lucked out with only a partially filled flight leaving extra space to sleep. Service was friendly and the food was excellent! I was fed twice on my 9hour flight and once on my 4hour flight. Great in flight entertainment."
Cons: "No complaints."

Pros: "As always, great entertainment system. Constantly updating and improving."
Cons: "For some reason, I didn't get the option to choose a meal type at check-in, as I sometimes have in the past. Seeing as it's Passover, and I don't eat meat, I wasn't really able to eat much from the default meal I was given."

Pros: "Food was good. Entertainment was great."
Cons: "Flight was delayed but that wasn't the main problem. Went to the wrong gate for my connecting flight, Turkish air rep at the gate checked my boarding pass, didn't say a word about me being at the wrong gate. Tgere was no announcement of any kind (found out later, Turkish sir doesn't do announcement at the Istanbul airport. No clue as to why). Thought, tgere was another delay and by the time I asked, it was too late to catch my flight and that's when I got a full dose of every single person w Turkish air trying to stiff me with the most outrageous penalty for changing Nguyen my ticket. Started out at $1114 on a $758 ticket, then went down to $925 and if I stay over night, down to $750. Seriously? Rude, talking down at me and telling me that if I don't pay the penalty, my return ticket will be cancelled. I keep getting bounced from one person to another being told to wait here and wait there then I finally got so sick of all of it, bought a new connecting flight online, spending the night in Istanbul and will see what will happen w my return flight to the US. I call this 'theft' as if i buy an entire new ticket from Istanbul to Cairo then back to the US online, it will cost me less than the penalty they're trying to get me to pay. Shame on you Turkish airline!! You'd think w all the issues they're having w tourism in their country these days they'd care about not doing this kind of mistreatment of their clients."

Pros: "Food and Crew"
Cons: "The fact that the boarding was by bus and not through a sleeve detracts from the process."

Pros: "Seats"
Cons: "Crew was confused and didn't work well, food horrible and they lost my luggage . Bad customer service after lost luggage from call center. Rude customer service representative and inaccurate information many times. Very frustrating"

Pros: "Flight delayed 11.5 hours...not their fault, but there was no communication from Turkish Airlines as to what was happening."

Cons: "the kosher food was poor"

Pros: "Nothing"
Cons: "Did not fly"

Pros: "The food was decent, as well as the movie selection."
Cons: "The crew were incredibly rude, it was badly organised, there we delays on our flights, the boarding process was a nightmare. After booking both mine and my boyfriend's tickets we were later warned that there will be an 8 hour lay over instead of the expected 3 hour (as booked). I will try my very best to avoid Turkish Airlines in the future. After taking many long haul flights in my life, I can safely say that this was my worst and most disorganised travel."

Cons: "Forced me to take beed as Chicken wasnt available. Very reluctant to arrange for an alternative option, and this is after they were already running behind on serving dinner."

Pros: "Food is excellent, staff great."
Cons: "Not nearly enough leg room for an international flight!!"

Pros: "Really enjoyed the crew from NYC to Istanbul. Very professional and great courteous service. To Prague was also simply Excellent. For some reason the flight from Istanbul to NYC - JFK was not as good."

Pros: "Comfortable seat, quick boarding and deplaning"
Cons: "No in seat entertainment, bad food"

Cons: "One of my checked bags was lost between the two flights"

Pros: "Entertainment system is excellent, food is solid and plentiful."
Cons: "I've flown Turkish a few times before, and they're generally pretty good for the price. This trip was different. Despite Turkish Airlines policies outlined in their "Customer Rights," I received no notification that the flight was delayed 3 hours, and there was no notification at the JoBurg airport until you go to the counter to check in. JoBurg staff - which are Menzies third-party contractors, not Turkish staff - were disorganized, uncommunicative, and unhelpful. Only one person at the check in desk seemed to have authorization to make any changes, so all other agents were running back and forth to speak with him, and not communicating with passengers. It took over an hour to get clarity on the situation and rebook my connecting flight to Washington for a different flight 8 hours later. The only compensation offered was one meal voucher worth R100 (roughly $7). They would not even look at other Star Alliance flights for early arrival in Washington, and said they were not authorized to consider upgrading my ticket. When I called the Turkish customer service, they essentially said "What do you want us to do about it? You have to submit a formal complaint." Boarding was totally disorganized. In theory there are boarding groups, but after business class and all the high-ranking loyalty members, it's pretty much a mad rush. This seems to be the common practice for Turkish now. In general, Turkish has a great entertainment system on all their long-haul flights, with tons of movies - including very new releases - music, games, etc. They also provide complimentary kits with socks, slippers, eye mask, earplugs and dental kit, even for economy passengers. The meals are fairly good for airlines. However, legroom in economy isn't great. I'm 6'1", and had difficulty getting comfortable with my knees jammed into the back of the seat in front of me. On this particular flight, I was in row 18. The cabin crew were frantic, disorganized, and shouting to each other across passengers. One half of our row was served the meal, and the other half had to wait over 30 minutes to be served for some reason. By that time the vegetarian option was no longer available. Crew also had to run back and forth between service carts because they were frequently out of very common beverages (like sparkling water. And ice.), and on two occasions crew left a drawer from a cart full of trash sitting in the aisle. There were several times that crew ran carts into passengers - including once into my knee that was not in the aisle - and didn't even acknowledge doing so. They also stopped the carts in front of occupied lavatories, temporarily trapping passengers. So not terribly professional. While not specifically on this flight, the experience in Istanbul airport with Turkish Airlines' staff was awful. Zero interest in helping, rude and dismissive, and overall terrible."

Pros: "I left my iPad in the seat back of my previous flight to Istanbul and by the next morning they had my iPad to me and Hungary! Very professional!"

Pros: "It was a 12 or 13 hour flight and except for sitting too much we were never uncomfortable. The service level made me think we were back in the 80's. Hot towels, attentive service, tons of food and free drinks. There was actually one meal that we would have eaten even if it wasn't on a plane. They gave out full size blankets and pretty fluffy pillows. (I bring our own anymore, because you never know if you will get one on most airlines, and if you do they're usually useless). Their entertainment system was amazing. We caught up on all the recently released movies that we've wanted to see for FREE! If only Netflix had this quality of movie offerings. They had fresh flowers in the huge bathrooms. It's that type of attention to detail you just really don't see anymore."
Cons: "Can't think of a thing that could actually be changed."

Pros: "- the food was great! not the usual bad airplane quality, we felt we're eating at a restaurant"
Cons: "- Screen from Madrid to Istanbul wasn't working even though crew members restarted it several times"

Pros: "Very nice crew!"
Cons: "Very hot in the plane"

Pros: "All other crew was very nice, good seats"
Cons: "No wifi, FA skipped me when giving flight bag"

Pros: "food, service and sea"

Pros: "Food was excellent. Vegetarian meal remembered. Service was good, pleasant crew. Good selection of films."
Cons: "Seats could be more comfortable. Headphones are really not very good quality. Touch screen difficult to use (not very responsive to touch)."

Pros: "Crew"
Cons: "Change crew"

Pros: "Great food, friendly crew"
Cons: "Late boarding wasn’t announced. Ran out of several drink items on flight"

Cons: "More announcements about lateness of departure. Less breakable plastic glasses. Passing water out more e often. Better coffee- it was very weak. Better movie selection"

Pros: "Crew was very pleasant and efficient."
Cons: "Informed the day before via an email from the site that the flight was delayed. Arrived at airport on time, checked in. Once at the gate we all waited to board. Boarding time came and went with no information. Everyone waited. No information was announced and no one was at the gate. After waiting for over an hour with everyone in confusion, boarding was announced. No information, no acknowledgement."

Pros: "ok"
Cons: "very short flight"

Pros: "Air Austral ok"
Cons: "When your company proposes flight which goes through Thailand, it should be clearly advised that there will be a visa that needs to be bought while going through the Thai immigrations, we spent around 14,000 Thai Bhats while incoming and outgoing. Very dictative country, I will never ever fly again through Thailand with Air Austral, I would prefer paying another Rs.10,000 to emirates and have a better service. The Hifly company that operated the flights from RUN to BKK and back, was a disaster, very uncomfortable and really bad service."

Pros: "Crew and service were top rate."
Cons: "Flight delayed over an hour. There was little information passed along within the airport. Boarding/manifest at the gate was a madhouse with no order or flight class boarding. This was surpassed at Reunion by the mobs crowding to get their visas."

Cons: "To learn that the flight was over 3 hours later was a problem for different reasons : - what to do in a airport during 3 hours ? - we arrived in St Denis at 11:10 pm, + luggage time so nobody could come to pick us"

Pros: "Food and service are above usual airline standard."
Cons: "Both directions transit/transfer at Reunion/St. Denis was a joke. This is more the fault of the airport than Air Austral. The security facilities are inadequate and slow, staff unfriendly ... consequently the transfer can never be made in time and departure is delayed. After all of that you get back on same aircraft !!! why not leave passengers flying onwards to Johannesburg (Mauritius) on the plane ... as I have experienced with many other airlines."

Pros: "Staff was nice. Worked to make sure we were seated in a way that helped us stay together. Plenty of space. Courteous staff."
Cons: "Flight was delayed leaving Antananarivo. Flight arrived slightly late to Port Louis (Mauritius). Wanted to get food at airport in Reunion as we got to Reunion at 8:25 pm and had left home (to get to airport in Antananarivo at 2:30 pm, were only served a small snack on flight - it was only 1 hour long), but there was no ATM in the terminal and the only place serving food did not accept international credit cards."

Cons: "Arrived 20 - 25 minutes late on connecting flight Air Austral from Johannesburg. But the real problem is transfer at St. Denis - worst ever encountered. There is only one security station in a cramped stuffy area ... staffed by 8 slow, useless and unfriendly people. The technology must be outdated, because although your cabin bag, laptop case etc. is scanned, before scanning every bottle (no matter how small ... even 50ml or 100ml), makeup etc. is manually searched for then taken by hand and scanned in a separate device. Also any duty-free in a sealed pouch is taken, opened, then re-packed in a new IDENTICAL pouch and sealed !!!aaarrrrggggh?? Do this x 100 passengers (all travelling to Port Louis from Johannesburg via Saint Denis) and your Air Austral scheduled 1 hour transfer time is a joke ... with this frustrating process they need 2.5 hours minimum. Coupled with Air Austral late arrival of 20 minutes departed about 80 minutes late. The joke of it is the plane from Saint Denis to Port Louis is the same plane as used for Johannesburg - Saint Denis leg ... so why disembark the 90% passengers going to Port Louis at all ... leave them on the plane and only disembark those few for Saint Denis."

Cons: "Online check-in - boarding pass for 2nd leg Saint-Denis - Port Louis could be issued, but not for 1st leg ?? Boarding - confusing - boarding pass issued stated 14:45 as boarding time when this was in fact scheduled departure time. Plane eventually departed 20 mins late."

Pros: "Air Austral is a great airline providing top quality service"

Pros: "everything"
Cons: "too little of ethanol on board (nothing)"

Cons: "Disappointing"

Pros: "Crew is great and friendly. Plane comfortable and clean."
Cons: "Boarding in Harare was a little delayed. No explanation or information was provided. Food on board : a bun and a muffin were provided for breakfast. No butter or jam or honey or chesse. Most unimaginative meal."

Pros: "Glad to receive small snacks for short flight Headphones were issued from from second flights, but not from Zanzibar"
Cons: "Check air on on plane as it was so lights that air doesn’t hit the face so it was very warm flight"

Cons: "Seats are not comfortable for a 14 hour flight. One meal was served 1 hour before landing, Need for more drinks and food during a 14 hour flight. Flight was held at gate for 45 minutes before takeoff without explanation. Luggage was not transferred from a connecting flight."

Pros: "Crew was helpful."
Cons: "We were delaying on the outgoing flight and coming back as well."

Pros: "Yes"

Pros: "Everything"
Cons: "N/A"

Cons: "The worst airline I’ve ever flown with! We missed our connection from Nairobi because they set off early and didn’t wait for us. The staff in all airports we rude (one swore at me!) they charged us obsense amounts for luggage we were under weight with all in all an awful experience. NEVER fly kenyan"

Pros: "terrible airline"
Cons: "delayed my flights twice"

Cons: "It was way too hot. Our child was uncomfortable from the heat the entire trip."

Pros: "Both segmrnts left on time. The on- flight crew were pleasant. The 787 on first flight comfortable in biz class for a nap. Food service well carried out by crew."
Cons: "The 737 on second flight ....the long overnight one... Was very uncomfortable in biz class. On arrival in Nairobi...the hub city...there was no staff. A.c. no working or escalator in airport. Biz line for security not open. Food below average. No breakfast as we one meal."

Pros: "Crew efficient and eager to please. Generous with food and drink."
Cons: "Some seats had damaged entertainment equipment. One seat had a damaged USB charging port. We just used the one from the next seat. Another had a damaged remote control for the entertainment system. Still usable via touch though."

Pros: "Kenya airways theme song"

Pros: "Food and entertainment was good"
Cons: "90 minute wait after planned takeoff time for ‘customs’, and three different passport checks after I was already inside the international terminal at Nairobi."

Pros: "Flight went on smoothly"
Cons: "Food needs improvement"

Pros: "I liked the staff members in the plane. they were very nice"
Cons: "the food portions are too small"

Pros: "Te time of te flight"

Pros: "Great staff"
Cons: "Didn’t get a blanket at night"

Pros: "On board movie selection is good, however could be a bit larger."

Pros: "On board movie selection is good, however could be a bit larger."

Cons: "Entertainment system plays very old films Stop over 5 hours."

Cons: "I did not like that they separate me with a business partner I was travelling with, without having informed us in advance, whereas we both had tickets to board on the same flight, but his was later on delayed"

Pros: "The food from Uganda flight was lacking quality"
Cons: "Unnecessary delays"

Pros: "Wine selection"
Cons: "Food was just okay in business class"

Pros: "Trip on the Dreamliner to/from Nairobi/Joburg went very smoothly. Entertainment was limited but worked and was fine for a 4 hour trip. Food was nothing great but nothing disastrous, booze was handed out willingly, staff were efficient, plane was on time - I rate it higher than SAA for the same leg and would choose KA again."
Cons: "Expensive at $800 but limited choice in Africa so what can you do?"

Pros: "The plane was pretty comfortable, they gave us blankets and pillows even though it was only a 4-hour flight."
Cons: "They served "breakfast" halfway through which was two tiny servings of meat and a piece of chocolate cake. Not much food and not really what I wanted to eat in the middle of the night! Boarding was completely chaotic, some screens said the flight was delayed, others said it was on time (it was delayed). When we arrived in Nairobi they hardly apologized for the delay, and also insisted on sending a bus to come pick us up from the plane because it was raining, which took forever. Missed my connection by about 5 minutes and had to wait almost 10 hours for the next one."

Pros: "The crew"
Cons: "None"

Pros: "Not much"
Cons: "35 minute departure delay with not even an attempt at an explanation. Broken seat. Cramped."

Pros: "Boarding was early"
Cons: "Plane full and didnt have enough room for a number of hand luggage, mine invcluded"

Pros: "They no take care of my bag"

Cons: "Food"

Pros: "Friendly crew, modern plane, good seats"

Pros: "Nothing"
Cons: "Made it to the airport 1hour and 15 min before the flight and was denied boarding. Airport would not allow me to see the ticket agent. Terrible experience."

Pros: "Everything fine! Especially appreciated that flights were on time, even early."

Pros: "Kenya Air had a nice plane, nice snack, and good service on board the flight."
Cons: "Zanzibar's check in process was atrocious. The systems were slow, so it took forever to get through the queue. Then we were told we had to check our carry one because they were just over weight. They didn't tell us that upon arrival in Nairobi we would have to leave the secured area, go out, pay the visa fee (cash only), get the bags on the carousel, check in at the front, and go back through security again."

Pros: "Brief 50 minute flight where everyone was served TWO bags of cashews/macadams - quick , polite"
Cons: "More amusing than unpleasurable when after making his "final prepare" for landing in Kusumu announcement, the pilot came back on and stated he "forgot to tell" us that there was construction work on the runway and we will braking harder then usual to make an abrupt stop."

Cons: "We only had 30 minutes to catch this connecting flight due to our incredibly delayed PrecisionAir flight. We got to the service desk to get our boarding passes and there was only one person to service a multitude of people. Of course they knew that a flight was coming in, why there was only one personnel is still a mystery to me. The person who served us, Victor K., was probably the least helpful customer service personnel I've come across. He was very slow, considering that he knows there's a lot of us trying to get to our next flight. We ended up missing our connecting flight. And for some reason, the plane left earlier than the time it was supposed to leave. Another mystery to me. Shouldn't their system have told them that there were a few passengers on the previous flight that was supposed to board this connecting flight?! They did give us a free hotel for the night, or so they call a hotel. The food served was just horrendous. They just served whatever is enough to be considered "food". I will never fly with Kenya airways ever again. They are so unreliable, irresponsible, and have very little regard to customer service."

Pros: "Small seas no leg room and broken entertainment screen"

Pros: "tickets were cheap"
Cons: "Flight was late leaving Dubai therefore causing me and several other people to miss our connecting flight."

Pros: "Business passengers still served snacks even with such a short flight. Great view of Mount Kilimanjaro"

Cons: "Not much space between rows,everybody reclined their seat, you could barley move"

Cons: "The entire experience with Kenya air was terrible, from the very poor customer service and knowledge and honesty of the staff, to the flight itself."

Pros: "Nothing"
Cons: "They kicked me off my flight and didn't even compensate me for no availability of seats. I was stranded for 48 hours with food, water, money or wifi!!!!!"

Pros: "Flight from Entebbe left late, we arrived in Nairobi late but still could have missed our connection but the airline refused to let us board. We were told they were booking a hotel for us and would fly out in the morning, we were left for an hour to wait for the KQ employee to return. We ended up sleeping in the KQ lounge and my bag was left in Nairobi. A day later they called to tell me the bag arrived, when I asked for them to deliver it they were very apprehensive and upset because they were not sure how they would organize this. No voucher was provided for this inconvenience and the customer service was sub part. Will not fly KQ in the future unless the airline makes a gesture to rectify this."

Cons: "no headphones available in economy class!!!"

Pros: "It was on time, had friendly crew"
Cons: "Entertainment system is not great"

Pros: "good organization and service"

Cons: "Laguages lost"

Pros: "The crew on Kenya Airways is generally fantastic. Always pleased to travel with them."
Cons: "My luggage did not make it on to the flight.This seems to be a common thing for flights from Nairobi to Antanarivo."

Pros: "Nice crew"
Cons: "My luggage zipper was cut open on my checked baggage. My bag is greatly damaged Unannounced gate change in Nairobi"

Pros: "Nice crew"
Cons: "My luggage zipper was cut open on my checked baggage. My bag is greatly damaged Unannounced gate change in Nairobi"