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It was a great experience , it was quick and on time
It was a great experience , it was quick and on time
this route is more expensive than you would expect. Boarding, disembarking was easy and fast. Cabin crew was friendly. Seats are small
The meal was excellent and well suited to a short journey.
Original flight was delayed due to technical issue. Very poor communication. The manager only appeared when we were climbing on board the plane.This resulted in us missing our follow on flight also with Airlink. No ticket issued from Skukuza and no assistance when we landed to address the issue. We had to make our own arrangements and go to their sales desk. Again they had no knowledge of the flight delay and of any passengers that had connecting flights. The lady (unfortunately with all the STRESS I have forgotten her name) at the counter was extremely helpful and is an excellent example of the type of employee Airlink need to promote and employ. Our luggage was in limbo due to all the missing information and assistance. We had to resort to buying extra tickets from South African Airways who were extremely helpful. I work at an airport so am familiar with its workings. I will infuture be looking for alternative flights.
Airline is the best airline experience I’ve ever had.
My flight was good no comments Crew members were good Flight on schedule even earlier at some point Thanks
Easy boarding, smooth flight, friendly and helpful attendants. As with every other airline, there isn't enough leg room to be comfortable. Food was adequate.
Easy short flight from Johannesburg to Harare. Boarding was slow, flight attendants were friendly. They did a meal service on this short flight, including wine, which was pretty cool.
Flight was moved forward by 2 hours with 3 days notice. This meant I could not connect from flight from Johannesburg. So did not take the flight and drove to Kasane. Will never use Air Botswana unless absolutely necessary. Mark
There was no entertainment, but that is not expected on a flight less than 2 1/2 hours. Uber clean aircraft, good boxed meal and friendly flight attendants. Very please with the experience
Flight was smooth but unnecessary long because we had to refuel at FCO Rome. Air hostesses service and response to call light could be better. Both planes were old with broken seat arms and toilets. Why Africans had to be given the farthest Gates is what baffles me and why we have to pay for Aisle seats I found really strange. Is there ever an end to ripping people off even after paying over $2300 for one seat.
On my return flight the TV did not work the entire flight! They knew it wasn’t working but they let me sit there. The guy sitting nièce to me told me he was ok the previous flight and it wasn’t working. This is business class by the way!
The entertainment (movies) blockbuster and classics never change. I am a frequent Ethiopian flyer and this should be addressed. Not much changed from my summer flight and my December flight. It is annoying - surely you can update the selections more often. Same with food options. It becomes extremely boring to be offered the same exact meals from Washington to Addis to Maputo every trip, each time. AS
Food was horrible. Our flight was not comfortable due to turbulence, seats was not comfortable, Very tight barely can not move anywhere.
The check in staff was amazing. Best customer service! The plane was old! My entertainment on the first flight didn't work at all, in my seat or in the seat next to me. The bathroom doors were old and troublesome. One of the bathrooms, the whole sink panel was broken. Everything felt old and falling apart. The airline stewardesses were amazing and quite hospitable. When there were delays, they kept us well informed. Transit was GREAT! I wasn't sure how I would make it to my next flight in 1 1/2 hours but the security lines were short and efficient. The C gates in Addis Ababa were CROWDED! That whole space downstairs was too crowded and challenging to manuever. I usually fly Ethiopian within Africa and was interested to see how the experience would be intercontinental. Overall, I would choose it again if it was cheaper than Delta/Air France or Lufthansa/KLM. I wouldn't make it a first choice if the prices were the same because the planes are so old! The food and entertainment also weren't as good. Good selection of movies but as I mentioned, on the first flight they didn't work at all (I slept so it was okay) and the 2nd flight it was glitchy. All in all, I didn't hate it but it would be a first choice only if it's cheaper.
The wifi service was really poor I try to use it the service was extremely poor if that could be improved that will go a long way
The food really sucks And they really need to work on entertainment The movie selection is herendous .
The seats were quite uncomfortable despite having good legroom. The 350s are quite nice but the problem is on the old 777 aircraft. Special meal requests are not catered for as they should. They never had any ice for drinks.
Entertainment system poor - couldn't hear, no flight info etc.
I've never been served three bread courses in a single meal before. Was really impressed by the novelty of that.
Paid an extra USD 100 for so-called Comfort seats. All of these (the bulkhead seats) had parents with babies and infants who were screaming much of the time. One mother even decided to change nappies on the seat. This was anything but comfort!
Good flight. Paid for seats sat the frront section of the economy. Better than rear cabin.
Apart from delay of 3 hrs in Nairobi for onward flight to Dar all fine. Looked like operational issues caused it.
Excellent. They canceled our flight & put us up for the night. Then upgraded us. We are impressed
The flight staff were not very kind. I went back to get a drink, 4 of them back there chatting. They all looked at me continued to talk then they started doing stuff and one finally asked after I was standing there awhile what I needed. This happened multiple times. The movies were not the great and seemed dated. My seat squeaked every time I moved and it moved around a bit.
My flight from Nairobi to nyc. My seat made noise and moved around. The two toilets in the back didn’t work well cause you didn’t know if someone was in there cause the light didn’t work. The bathroom doors didn’t lock well either, so I walked in on someone. The crew wasn’t quick or super helpful. When I went to get something they were chatting and they would look at me, continue on with their conversation and finally I would interrupt to get a drink.
If my flight from Heathrow to Nairobi had not been cancelled I would’ve been in kisumu to fly back! And I have still not had my refund! So you have my cash and I’ve got nothing in return. Wonderful!
Great job in making sure that the customer is always having a great time
I think is one of the greatest most professional airlines I’ve flown with. So sustainable as well!!! The business class is top notch!!!
The flight never took off. We sat on the tarmac for over two hours due to an electrical fault and finally the flight was cancelled. We were told that hotels would be organised but there was no further communication. In the end I retrieved my baggage and went to the car park to pick up my car and drive home. It cost me over £150 to park the car for two weeks, plus of course petrol, and over £600 for the four flights and £50 for the travel visa. All gone up in my smoke. I’m bitterly disappointed that my business Trip was cancelled and have been told I will get a “partial refund” within three months!!! What a way to treat a customer.
Check in and passport and security time’s appalling Not enough staff for the volume of flights departing.
The crew were great as usual. The flight was rescheduled two hours later but delayed by more than an hours to load cargo. The was upsetting because I missed scheduled meetings in Johannesburg.
Though the food was very good ,I think the portions were too big. It was hard to manage everything on that small table. And you really don't feel like eating too much on a long flight. Just a suggestion and it would save you some money too.