Cons: "Change crew"
Pros: "Great food, friendly crew"
Cons: "Late boarding wasn’t announced. Ran out of several drink items on flight"
Cons: "More announcements about lateness of departure. Less breakable plastic glasses. Passing water out more e often. Better coffee- it was very weak. Better movie selection"
Pros: "Crew was very pleasant and efficient."
Cons: "Informed the day before via an email from the site that the flight was delayed. Arrived at airport on time, checked in. Once at the gate we all waited to board. Boarding time came and went with no information. Everyone waited. No information was announced and no one was at the gate. After waiting for over an hour with everyone in confusion, boarding was announced. No information, no acknowledgement."
Cons: "very short flight"
Pros: "Air Austral ok"
Cons: "When your company proposes flight which goes through Thailand, it should be clearly advised that there will be a visa that needs to be bought while going through the Thai immigrations, we spent around 14,000 Thai Bhats while incoming and outgoing. Very dictative country, I will never ever fly again through Thailand with Air Austral, I would prefer paying another Rs.10,000 to emirates and have a better service. The Hifly company that operated the flights from RUN to BKK and back, was a disaster, very uncomfortable and really bad service."
Pros: "Crew and service were top rate."
Cons: "Flight delayed over an hour. There was little information passed along within the airport. Boarding/manifest at the gate was a madhouse with no order or flight class boarding. This was surpassed at Reunion by the mobs crowding to get their visas."
Cons: "To learn that the flight was over 3 hours later was a problem for different reasons : - what to do in a airport during 3 hours ? - we arrived in St Denis at 11:10 pm, + luggage time so nobody could come to pick us"
Pros: "Food and service are above usual airline standard."
Cons: "Both directions transit/transfer at Reunion/St. Denis was a joke. This is more the fault of the airport than Air Austral. The security facilities are inadequate and slow, staff unfriendly ... consequently the transfer can never be made in time and departure is delayed. After all of that you get back on same aircraft !!! why not leave passengers flying onwards to Johannesburg (Mauritius) on the plane ... as I have experienced with many other airlines."
Pros: "Staff was nice. Worked to make sure we were seated in a way that helped us stay together. Plenty of space. Courteous staff."
Cons: "Flight was delayed leaving Antananarivo. Flight arrived slightly late to Port Louis (Mauritius). Wanted to get food at airport in Reunion as we got to Reunion at 8:25 pm and had left home (to get to airport in Antananarivo at 2:30 pm, were only served a small snack on flight - it was only 1 hour long), but there was no ATM in the terminal and the only place serving food did not accept international credit cards."
Cons: "Arrived 20 - 25 minutes late on connecting flight Air Austral from Johannesburg. But the real problem is transfer at St. Denis - worst ever encountered. There is only one security station in a cramped stuffy area ... staffed by 8 slow, useless and unfriendly people. The technology must be outdated, because although your cabin bag, laptop case etc. is scanned, before scanning every bottle (no matter how small ... even 50ml or 100ml), makeup etc. is manually searched for then taken by hand and scanned in a separate device. Also any duty-free in a sealed pouch is taken, opened, then re-packed in a new IDENTICAL pouch and sealed !!!aaarrrrggggh?? Do this x 100 passengers (all travelling to Port Louis from Johannesburg via Saint Denis) and your Air Austral scheduled 1 hour transfer time is a joke ... with this frustrating process they need 2.5 hours minimum. Coupled with Air Austral late arrival of 20 minutes departed about 80 minutes late. The joke of it is the plane from Saint Denis to Port Louis is the same plane as used for Johannesburg - Saint Denis leg ... so why disembark the 90% passengers going to Port Louis at all ... leave them on the plane and only disembark those few for Saint Denis."
Cons: "Online check-in - boarding pass for 2nd leg Saint-Denis - Port Louis could be issued, but not for 1st leg ?? Boarding - confusing - boarding pass issued stated 14:45 as boarding time when this was in fact scheduled departure time. Plane eventually departed 20 mins late."
Pros: "Air Austral is a great airline providing top quality service"
Cons: "too little of ethanol on board (nothing)"
Good and efficient service. Food quality was poor though. Also, my seat hadn't been cleaned from previous flight (pocket still full of gargbage).
Pros: "Amazing friendly crew. Spot on entertainment!!!"
Cons: "Toilet facilities could have been cleaner"
Pros: "Great Crew."
Cons: "Improve baggage charges"
Pros: "wery slow working."
Cons: "The fod. Never Etiopian again."
Cons: "The cabin attendants attitude need to be warmer and friendly. The food was not good."
Pros: "Food and drink was good."
Cons: "Every single flight (4 total) took off late and even caused us to miss a connection. On the way to Madrid from Entebbe, my luggage was mislabeled and sent to London and now is completely lost. It has been two days of a trip of having no clothes, shoes, or toiletries other than what I had on my person. And I have yet to hear from anyone with Ethiopian Airlines, only representatives from Madrid airport."
Cons: "Entertainment is non existent. Plane is tatty."
Pros: "flight was on time"
Cons: "Felt a bit like cattle because boarding was in a tight space and there was a lot of confusion as to who should stand where. Not sure why there were different zones for boarding because they didn't matter."
Pros: "Aircraft very comfortable, superb entertainment system. Crew friendly."
Cons: "Crew didn't go out of their way to serve...they did their job capably, but no more."
Cons: "No Gin & Tonic Bus transfer to airplane for international flight? Twice...?"
Pros: "The crew was okay, though a little bit occupied and thus ignoring some of the customers' requests. The seats are comfortable and spacious with enough leg room"
Cons: "The food could have been better. Honestly much better"
Pros: "Champagne; boarding via SATS business class was smooth but I doubt Ethiopian has much responsibility or this."
Cons: "The rest: even mediocre fast food would have been better. The starter was some chewy rosebeef, the main where soggy chicken nuggets. The butter served was rancid! Gross. Also big difference between the older and newest 787! This was the older☹️. Ground crew unhelpful."
Cons: "Flight attendants where bothered to serve us beer, water or any other snack during he flight. I had to beg in both occasions to have my tray taken from my seat."
Pros: "Flight and crew"
Cons: "Food and inflight entertainment"
Pros: "Excellent airline overall Great seats for sleeping"
Cons: "Business class seats are not well appointed Nowhere to put a bottle of water - storage handbag and shoes etc could not be reached without undoing the seatbelt and screen far away from the seat Voice commentary was muffled and therefore unable to be heard"
Pros: "It was a comfortable flight with good intertainment."
Cons: "The food could be better."
Pros: "Leg space, TV screen and entertainment and the decline of the seat."
Cons: "The toilets floors could be cleaned often. The food service cart could move for urgent pass to the toilet."
Pros: "I received flying miles for this flight, well actually I really tried to find something positive to say"
Cons: "spent 19+ hrs in the airport in Addis Abeba, when I was supposed to be transferred to a hotel, needless to say, the airport at night is not the best place a woman would like to spend her time."
Pros: "Having never even heard of Ethiopian Airline, our expectations weren’t very high. We found the boarding process to work well. The staff was great and the meals were very good. The flights were on time and efficient."
Cons: "On many of the flights we had to use the roll up stairs. The water that they served tasted like tap water. The seats seem closer (less leg room) than other airlines."
Pros: "Cheap fare, no frills."
Cons: "Too hot, crew isn’t friendly (could be cultural difference), jam packed flight with tons of small children so was unlikely to ever be super pleasant."
Pros: "Everything was on time, high quality, and enjoyable"
Cons: "There was a fight on the llane but it was because a passenger with mental issues was provoked by a couple so ahe beat up the wife. This was not caused by ET and crew at all, but they stopped it."
Pros: "Spacious seats, attentive flight attendants"
Cons: "Bathrooms were messy and ran out of soap in one."
Pros: "The food served is awesome and sufficient. The flights are comfortable and the crew are friendly. My luggage came right on time and was properly handled"
Cons: "Well there was no entertainment in the flight. That is it"
Cons: "Did not provide special meal although I called ahead to request it. Connecting flight left before we arrived to Addis Ababa. Customer service tried to encourage the thought that putting us on a different flight was a courtesy..."
Pros: "I was not allowed on the flight because I did not receive a confirmation email from Ireland airport even though I was never told I needed this."
Pros: "Aircraft A350 super nice entertainment t equipment and interior very clean."
Cons: "Lost my luggage, could not trace it and no compensation."
Pros: "The plane is spacious lost of leg room"
Cons: "can improve on the food"
Pros: "Awesome crew"
Cons: "No electrical plugs"
Pros: "Like the online check in and quick bag drop at the aiport"
Cons: "Food could have been much better with less processed foods"
Pros: "USB plug, nice TV/ entertainment"
Cons: "I sent them an email about an issue with my flight but they didn't get back to me"
Cons: "Chairs were not reclining. Asked for blanket and didn't get one so I was cold."
Pros: "Cabin crew were all charming."
Cons: "Unfortunately, I had to request earphones (which were not supplied in the seat pocket in front of me) five times from three different attendants over the course of an hour and a quarter before I was given them. This was not just so I could watch a movie but because the quality of the plane's public address system made it very difficult to listen to the announcements from the captain and the crew. Listening on earphones I was able to hear everything clearly. Why it had to take so long just to give me earphones I don't know."
Pros: "Great prices, and helpful staff"
Cons: "The food was mediocre, almost poor."
Cons: "I'm 1.89 and knees are jammed on this flight. Legroom is better on their long haul flights."
Pros: "Excellent chicken dish"
Pros: "When I originally booked this trip it was with one connection and a 16 hour commute time. They added legs to my trip which significantly increased travel time. I tried to cancel my flight because I booked the flight with the necessity of arriving by specific days and times and they insisted on charging me for it so I just forfeited my seat and trip all together. There's nothing good to say about Ethiopian airlines."
Cons: "They are very unprofessional and unhelpful and I'll never book them again."
Cons: "Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay."
Pros: "I need a refund what do I do for a credit?"
Pros: "Staff was friendly. Airplane was clean, new and well maintained"
Cons: "The airport was disorganized. the boarding process was chaotic to say the least."
Cons: "On both flights. From Tel Aviv to Addis Ababa and from Addis Ababa to Tel Aviv my seat would not recline. These were night flights and the seat in front of me did recline. so it was a very unpleasent experiance"
Pros: "New 350 was a fantastic plane and the seats were excellent. Bags arrived within 15 minutes"
Cons: "nothing negative at all"
Pros: "The food and the crew were nice. The entertainment would go in and out, with the buttons malfunctioning at times."
Cons: "Started boarding 4 hours after scheduled departure. Though there was bad weather, our departure was still delayed way past the "adverse weather" conditions at the airport. In the 4 hours we were in Washington, there was no communication whatsoever. No one to inform us of us potentially missing our ADD to JHB connecting flight. None of the workers wanted to help us."
Pros: "Would have liked to have seen more of the cabin crew, but they were pleasant."
Cons: "Food choice was limited. Ethiopian often ran out of meals and just gave me whatever option they had left. Entertainment system didn't always work properly."
Pros: "EVERY THING WAS ON TIME"
Cons: "FOOD NOT GOOD"
Cons: "Other travelers kept walking through our aisle, which was not an aisle. Therefore I was constantly getting bumped in the middle of the night waking me up. This area needs to be roped off to make other passengers walk around as to not disturb people sitting in that row. I arrived at my destination completely exhausted due to lack of sleep. Ethiopian Air provides horrible service."
Cons: "Staff showing ignorance on "checking-in once for one trip", say from Abidjan to Blantyre. They kept me waiting but with little help."
Cons: "I did not like the food"
Cons: "I legitimately got food poisoning on this flight!"
Travel info before going to airport. Like passenger locator form ready before airport
Pros: "Food was adequate and good."
Cons: "Seats in both flight weren't adjustable."
Cons: "KQ has never not delayed. This time, it was delayed twice for a total of three and a half hours."
Cons: "Not many movies to chose from."
Pros: "Crew was helpful."
Cons: "We were delaying on the outgoing flight and coming back as well."
Pros: "The crew was great, and greeted passengers with a smile."
Cons: "I enjoyed the flight and the host were so friendly and kind."
Cons: "The worst airline I’ve ever flown with! We missed our connection from Nairobi because they set off early and didn’t wait for us. The staff in all airports we rude (one swore at me!) they charged us obsense amounts for luggage we were under weight with all in all an awful experience. NEVER fly kenyan"
Pros: "terrible airline"
Cons: "delayed my flights twice"
Pros: "Kenya Airways changed their flight schedule 48 before our departure. The change meant an extra night before departure and an 11 hour layover in Nairobi before our connecting flight. The KA booking agent provided us with accommodation for the delay and the long layover. We appreciated that."
Cons: "We lost 24 hours in our travel. It was reasonable of the airline to provide accommodation during the delay but the night in Nairobi was at a very dismal hotel where the food quality was terrible."
Pros: "Both segmrnts left on time. The on- flight crew were pleasant. The 787 on first flight comfortable in biz class for a nap. Food service well carried out by crew."
Cons: "The 737 on second flight ....the long overnight one... Was very uncomfortable in biz class. On arrival in Nairobi...the hub city...there was no staff. A.c. no working or escalator in airport. Biz line for security not open. Food below average. No breakfast as we one meal."
Pros: "Crew efficient and eager to please. Generous with food and drink."
Cons: "Some seats had damaged entertainment equipment. One seat had a damaged USB charging port. We just used the one from the next seat. Another had a damaged remote control for the entertainment system. Still usable via touch though."
Pros: "Kenya airways theme song"
Pros: "I liked the staff members in the plane. they were very nice"
Cons: "the food portions are too small"
Pros: "They should send us prior notice of changes in flights. My flights where delayed by almost 6 hours both inbound and outbound bound"
Cons: "Check in agents should do their job as per their description not wasting our time and keychatting with their collegues"
Pros: "Same as above"
Pros: "I like that the trip had no stops and the food was ok."
Cons: "The check-in counter did not have a credit card machine for me to pay my extra bag fee. This made things very inconvenient for me because I didn't have cash. I had to leave the airport to find a place with wifi because I didn't have service and the airport doesn't have WiFi. I had to contact a family back home in the US to wire me money. The money never came thru and I had to make a cash advance with my credit card which resulted in me having to pay fees. The entire process almost caused me to miss my flight and the lady at the check-in counter tried to keep my change. After wasting all the time getting the money to pay for the extra bag fee the staff were rushing me to get to the plane and threatening me I would be left behind even though it's not my fault I'm running late. I was not happy with my experience."
Pros: "Te time of te flight"
Pros: "Great staff"
Cons: "Didn’t get a blanket at night"
Pros: "On board movie selection is good, however could be a bit larger."
Pros: "On time, good food, very polite and welcoming crew. Seats very comfortable."
Pros: "Crew was fast and friendly. Flight was on time."
Cons: "A 5 hour 40 minute flight across Africa with no electronic charging ports is not acceptable. The plane was old and uncomfortable. Water cups have gotten so small that I was also dehydrated by the end of the flight. What ever happened to receiving a bottle of water?"
Pros: "Comfortable seating"
Cons: "Food was bad"
Cons: "Entertainment system plays very old films Stop over 5 hours."
Pros: "Trip on the Dreamliner to/from Nairobi/Joburg went very smoothly. Entertainment was limited but worked and was fine for a 4 hour trip. Food was nothing great but nothing disastrous, booze was handed out willingly, staff were efficient, plane was on time - I rate it higher than SAA for the same leg and would choose KA again."
Cons: "Expensive at $800 but limited choice in Africa so what can you do?"
Pros: "The plane was pretty comfortable, they gave us blankets and pillows even though it was only a 4-hour flight."
Cons: "They served "breakfast" halfway through which was two tiny servings of meat and a piece of chocolate cake. Not much food and not really what I wanted to eat in the middle of the night! Boarding was completely chaotic, some screens said the flight was delayed, others said it was on time (it was delayed). When we arrived in Nairobi they hardly apologized for the delay, and also insisted on sending a bus to come pick us up from the plane because it was raining, which took forever. Missed my connection by about 5 minutes and had to wait almost 10 hours for the next one."
Pros: "The crew"
Pros: "Not much"
Cons: "35 minute departure delay with not even an attempt at an explanation. Broken seat. Cramped."
Pros: "Service, crew"
Pros: "Boarding was early"
Cons: "Plane full and didnt have enough room for a number of hand luggage, mine invcluded"
Pros: "They no take care of my bag"
Pros: "customer service was superb entertainment screens and selection was excellent seats were among the best on any airline. The plane was a seemingly fairly new Boeing Dreamliner, very nice"
Cons: "Food was good but not spectaular - not up to Singapore Airlines for example but better than most other long haul carriers"
Pros: "Nice configuration and good early boarding plus courteous staff"
Cons: "Cabin was too hot and no headphones, gor the narrow movie selection"
Cons: "Seats were not very confortable"
Pros: "Everything fine! Especially appreciated that flights were on time, even early."
Pros: "Kenya Air had a nice plane, nice snack, and good service on board the flight."
Cons: "Zanzibar's check in process was atrocious. The systems were slow, so it took forever to get through the queue. Then we were told we had to check our carry one because they were just over weight. They didn't tell us that upon arrival in Nairobi we would have to leave the secured area, go out, pay the visa fee (cash only), get the bags on the carousel, check in at the front, and go back through security again."
Pros: "Late arrival Nairobi. missed flight"
Cons: "Late arrival Nairobi. missed flight"
Pros: "The staff in Addis was pleasant."
Cons: "My original flight was cancelled and I was only given an hour notice before arrival time at the airport! I was rerouted from a one hour direct flight to a 7 hour delay through Nairobi then to Djibouti."
Cons: "We only had 30 minutes to catch this connecting flight due to our incredibly delayed PrecisionAir flight. We got to the service desk to get our boarding passes and there was only one person to service a multitude of people. Of course they knew that a flight was coming in, why there was only one personnel is still a mystery to me. The person who served us, Victor K., was probably the least helpful customer service personnel I've come across. He was very slow, considering that he knows there's a lot of us trying to get to our next flight. We ended up missing our connecting flight. And for some reason, the plane left earlier than the time it was supposed to leave. Another mystery to me. Shouldn't their system have told them that there were a few passengers on the previous flight that was supposed to board this connecting flight?! They did give us a free hotel for the night, or so they call a hotel. The food served was just horrendous. They just served whatever is enough to be considered "food". I will never fly with Kenya airways ever again. They are so unreliable, irresponsible, and have very little regard to customer service."
Cons: "The flight was delayed. Food was so-so. No entertainment."
Cons: "Messy boarding Late departure"
Cons: "Not much space between rows,everybody reclined their seat, you could barley move"
Cons: "They kicked me off my flight and didn't even compensate me for no availability of seats. I was stranded for 48 hours with food, water, money or wifi!!!!!"
Pros: "Flight from Entebbe left late, we arrived in Nairobi late but still could have missed our connection but the airline refused to let us board. We were told they were booking a hotel for us and would fly out in the morning, we were left for an hour to wait for the KQ employee to return. We ended up sleeping in the KQ lounge and my bag was left in Nairobi. A day later they called to tell me the bag arrived, when I asked for them to deliver it they were very apprehensive and upset because they were not sure how they would organize this. No voucher was provided for this inconvenience and the customer service was sub part. Will not fly KQ in the future unless the airline makes a gesture to rectify this."
Cons: "no headphones available in economy class!!!"
Cons: "They lost my luggage going to AFRICA...didn't see the suitcase until 6 days later. When I received the suitcase, over $1000 in equipment was stolen , suitcase was all scrambled...I WAS ROBBED ! ...then on the return flight to HOUSTON, they lost my suitcase again ! W.T.F ?! No one has called me to apologize for anything ! I expect to be reimbursed for my loses, or I will sue the airline."
Pros: "Cheerful staff and great services"
Poor inflight movie selection
Pros: "Perfect landing, in time"
Cons: "Apart from beverages with the meal, there was no other offer for any beverage. This is a 4 hour flight. Really uncomfortable"
Pros: "First time in business class. Service was amazing!"
Pros: "Food was good, entertainment system was good."
Cons: "Crew told me to wait while they eat their meal (on a 4.5 hour flight?) headphones get cleared 20min before landing but all the rubbish gets left on your tray table. delayed departure because the plane was being cleaned, i think if they cleared the rubbish in flight then perhaps it wouldn't be so dirty. Also no information provided as to why the boarding was 30min delayed (COMMUNICATION!)"
Pros: "Seat was very comfortable"
Cons: "Inflight entertainment could be much better. Not much choice of films, particularly latest ones. Headsets very uncomfortable and sound quality poor."
Cons: "General lack of concern for passengers. The kids in the seats next to me had screens that weren’t working and they wouldn’t even try to fix them. despite the fact that the water was there, when I declined the meal but asked for something to drink they refused until later."
Pros: "Crew were friendly and helpful."
Cons: "Flight was delayed all throughout. Plane was old and uncomfortable compared to other Air Mauritius planes I’ve used. Food really bad I did Not enjoy this flight whatsoever Missed my onward connections"
Pros: "It landed safely"
Cons: "Delayed 3hrs with no information just apologies. Toilets onboard not clean and leaking. Several trays broken. Coffe/Tea served by pouring over customers rather than tray with cup. Safety information only shown when landing. Staff bumped isle passengers several times (me 4 times) with no apology. Chaos in serving dinner as special meals and vegetarian meals sent to wrong seats."
Pros: "I sat onseat 8c on this old Airbus 319 and my knees were killing me so little legroom. Im only 1.78m"
Cons: "Take out one row and give cattle class a little bit mor space please. I already have deep vein trombosis from flying."
Cons: "The quality of the entertainment hardware system is rather old and out dated as opposed to most other long haul airlines I’ve sat on which I really think Air Mauritius should consider upgrading. It’s the only airline that I don’t even bother using their entertainment system at all."
Pros: "Plenty leg room space."
Cons: "Interesting to see that they use the older plains to routes to "not so developed" countries, where they seem to account China. On other routes, the airline seems to be using much better plains with better overall service. I will surely avoid use this airline on flights from / to China."
Pros: "Got a notification well in advance that it would be significantly delayed."
Cons: "IT WAS 13 HOURS LATE!!! Made me miss an important dinner, lost opportunity to sleep before an important day of conference meetings, and missed a breakfast meeting as well. Valuable time was lost due to this absurd delay. Seats were small. Won't rely on Air Mauritius again."
Cons: "Mon bagage n'est pas arrivé!!!!"
Pros: "The Air Mauritius plane was actually quite comfortable."
Cons: "The entertainment on the flight operated by Air Mauritius was not great. It was still old-fashioned and not interactive. The breakfast on Air Mauritius was not healthy at all and was extremely carby and sugary. It could do with some additional protein and less sugar. The vegetarian dinner could also have done with some additional protein."
Pros: "We landed on time"
Cons: "The entertainment system"
Cons: "Seating is quite cramped, I am not a tall person but couoldn't get comfort with the space between seats. Anyway, the crew requested passengers to straigthen up their seat during meal-time which was a bit of relief. Breakfast was mediocre - one bread with hot drink after 6 hours inflight. Crew provided excellent service though through offering additional drinks."
Cons: "Boarding took much time than average and the anouncement was confusing. Some people are still at the registration desk while the speaker annouce "last call to passengers". There was a lack of coordination which makes passenger felt nervous."
Pros: "Staff were very nice, meal was good."
Cons: "Cramped seating, full plane."
Pros: "Food was very good."
Cons: "Seats were cramped."
Pros: "Aircrew were great, friendly and professional. Meal was very good."
Cons: "Seating was cramped and people in front kept their seats fully inclined during the full 7 hour flight."
Pros: "Very quiet flight, the pilots knew what they were doing from take off to landing."
Cons: "The crew is polite, but really slow serving the food and drinks."
Cons: "Seats (very uncomfortable) Leg room (way too little)"
Cons: "We continued our journey from Mauritius to Reunion, and given the quite small plane, Air Mauritius deliberately left one of our suitcases (and a few others of other passengers) behind. This was then only brought to our hotel the next day at noon (36 h late). Very annoying, as they didn't tell us beforehand (then, at least we could have packed some essentials in our hand luggage)."
Pros: "Air Mauritius was a pleasent surprise. The aircraft was clean and the staff wasattentive. The biggest surprise was they served a meal on the short midday flight and that meal was delicious."