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Pros: "Flight was on time and crew was great"

Cons: "good short flight"

Pros: "Time keeping, plane was well sized and okay"
Cons: "Didn’t get a single sensible meal!"

Pros: "Attendant was professional"
Cons: "It was okay"

Pros: "Everything was good!"
Cons: "For a short flight on a small aircraft nothing could have been better."

Pros: "It's a shorter flight so, no IFE. The front row of the business section was nice. I'm glad that reserving those seats worked out for this flight, although it didn't on all the other flights."

Cons: "No entertainment available, and the BUQ departure lounge could be improved"

Pros: "flight was on time food and drink"

Pros: "I was forced to give my carry on bag to be put in the hold. They said that it would not fit in the plane. When we got to our destination, i found that a large sum of money from my bag was stolen,"
Cons: "Security of our baggage should be better. And if you cannot fit the standard carry on bags, then please say so when people make their booking so that they can pack accordingly and do not bring carry on bags that they have to give up at the last minute. it is impossible to remove items last minute."

Pros: "Tayla the stewardess was very sweet!"
Cons: "Nothing. It’s a small plane!"

Pros: "Excellent service"
Cons: "Luggage was riffled through and item stolen"

Cons: "Delayed flight with close connecting flight and none of the flight or ground crew were able to communicate with the connecting flight gate agents. No priority for deplaning and tarmac shuttle was given to those with close connecting flight. Had to sprint through airport and barely made connection."

Pros: "Everything was good"

Pros: "There was hardly anyone on the flight so I got a row to myself! Also the flight was fast and smooth and landed on time despite boarding about 45 minutes late"
Cons: "At the beginning they needed 8 people to move up front for take off which was weird but obviously not anyone’s fault, and if the flight was full wouldn’t have happened, so it’s probably not something that could be done differently but was just weird."

Pros: "Seats were noticeably more spacious than comparable airlines. Good entertainment system and selection of films."
Cons: "Location of plug sockets, very difficult to use."

Cons: "The staff at Vic Falls airport tried to charge me several hundred dollars for extra bag fees. The fee kept changing depending on who I was speaking with and when I agreed to pay with my AMEX they said they did not take AMEX so they eventually waived the fee. This was only done after showing the manager a printed copy of my booking which listed that passengers are allowed 2 checked bags each. This was all done in the office of the South African Airways who I assume was managing the Airlink flight."

Cons: "Johannesburg Airport was terrible and every where we turned in the airport we got misinformation and people tried to scam us for tips including airport employees."

Pros: "It was good just the way it is."
Cons: "Why put cheese on the cross bun not good at all."

Pros: "Boarding was on time, and flight went smoothly. Loved the timing, giving me the whole day to explore the area and move on to the National Parks in the area. Breakfast at Uppington Airport is the best!"
Cons: "Nothing"

Pros: "Flight was on time. Efficient crew"

Pros: "Airport check in went quickly and smoothly! Waiting lounge was excellent!"
Cons: "Nothing to report."

Cons: "Lazy agent said we were too late but bags not booked through on connection which helped cause delay"

Pros: "Pilot effectively communicated about the fueling delay and the imminent storm."
Cons: "Refueling issue : After boarding we had to sit on the aircraft to wait for the refueling driver to arrive and fuel the aircraft. This resulted in a delay of some 20 minutes. ssue"

Pros: "The crew was nice, overall a good flight."
Cons: "Had to pay extra baggage on a long layover, because we couldn’t check our bags all the way. My husband amd I had seats next to each other and then when we got to the gate, they had switched his seat... not ideal traveling with a 4 month old."

Cons: "We were very upset as we missed our flight to Maseru due to circumstances beyond our control. As a result we had to pay for another set of tickets and pay for s hotel room as no other fflights that day. We arrived to airport in plenty of time however there was a backup at immigration. We waited 10-15 minutes than an employee had everyone in line move to a different line. By the time he slowly walked us over our plane had already boarded. The bus was still there but we were not allowed on. Also, the representative said the boarding was delayed 3 minutes. Actually they boarded early. All along way we were assured there was no problem making flight."

Pros: "The crew were great."
Cons: "The flight was delayed by 2 hours. We barely made our connection flight in Johannesburg, which resulted in us having to run through the airport. We did not have time to get dinner."

Cons: "With over 1.5 hrs to check in, guards allowed others to cut in front and my son was told no problem, he would not miss his flight. He did miss his flight and couldn’t apply his ticket to another flight. Had to pay in full to buy another ticket for a flight 5.5 hrs later. Not good!!"

Pros: "Easy process to get to Joberg. Flight was on time and comfortable."
Cons: "Similar to some other reviewers we had to completely exit the terminal at JNB and then check in for our international flight sequence on Qatar, this was easy but caused a little anxiety, especially after learning that the total checked baggage for one person on the air link is 30kgs (66lbs) which is less than standard international weights. We had to pay extra for the “overweight” bags but the cost was reasonable. I would use the airline again."

Pros: "Quick cool spacious"
Cons: "They left us in a hot hot bus for a long time at terminal and on the run way."

Pros: "The plane from Antanarivo as on time - quite an accomplishment for Madagascar!"

Pros: "Stewardess was very professional, spoke clearly, was very helpful. On time and affordable rates!"

Pros: "Comfortable transfer to Skukuza from Johannesburg"
Cons: "The flight was not listed on the departure monitors in the hall where we arrived. We had a hard time finding the terminal and then the check-in counters and the departure gate. If the flight would have been listed it would have been easier, no asking around required."

Cons: "Staff not so friendly"

Pros: "seats were nice"
Cons: "food was cold. no entertainment for 3-4 hour flight"

Cons: "The flights were not operated by South African Airways, so when we arrived to Johannesburg we had to take our luggage and register it again and make a second check-in. Because both flights were operated by airlines different from South African Airways we were not able to accumulate our One World miles."

Cons: "Spraying a very potent chemical in an already crowded small plane that send people home sick is not the best way to treat passengers. We do recognize there is probably a reason for doing it. Has the airline consider the impact on those with respiratory issue? Some passenger could not stop coughing until their final destination. Hope they find a better way."

Pros: "Everything was good - timely, service, check in, etc."

Pros: "The flight attendant was really friendly and accommodating. Flight was on time."
Cons: "Can add a few more options for snacks. The chips and candy are pretty crappy."

Cons: "No priority boarding. 15 minutes waiting inside a cramped bus. First three rows in plane are curtailed off but seats are exactly the same as the rest of the plane. Beverage selection was poor and again same as in economy. The lunch was the only difference: a plate of chicken instead of a sandwich. SO WHAT DID I GET FOR PAYING BUSINESS? a curtain, a plate of chicken and exclusive access to the toilet at the head of the plane. Shame on SAA for selling this as a SAA business flight. Or Kayak for wrong advertisement. In the future I will definitely not pay for business as it is absolutely not worth it and will try to fly this portion with Air Botswana"

Pros: "Seats wider (or seemed to be so) than most economy flights. Flight crew courteous."
Cons: "Have lived in Madagascar for almost two decades and have never seen such disorganized boarding. No signage, staff all the same uniforms (thus no visual clues), no gate noted on boarding pass. Very frustrating. Two Airlink flights were leaving at the same time due to a delay for one flight, so better communication needed. Plane toilet disgusting and would not flush."

Pros: "Efficient on time no hassle"

Pros: "Small plane but a very short flight, so its fine."
Cons: "nothing"

Cons: "Cold food. SAA used to serve hot meals. What happened to that?"

Cons: "Lost baggage. Sent to Jouburg instead. Second day at Cape Grace in dirty safari clothes. Still no bags."

Pros: "It all went as expected. Today, that is excellent"

Pros: "I enjoyed looking out the window as we flew. Interesting countryside compared to what we have where I live in the U.S."
Cons: "Maun airport is small but it gets the job done. The people at the SAA counter were not well versed with checking bags to your final destination when you continued on from Johannesburg."

Pros: "South African Airlines is like flying years ago when you were given respect and special treatment. It's my favorite airline, by far. Actually, it's the only airline I like to fly. I've flown Delta, Lufthansa, KLM and United to South Africa - big mistake. SAA is what I wish all other airlines are. They are first rate."

Pros: "Pleasant experience. Gate personnel and crew were friendly and helpful; plane and seating were comfortable."
Cons: "No flight information signage at gate, and gate boarding public announcements were distorted. Besides being distorted, it was hard to understand the 'English' translated announcement."

Cons: "Delayed flight due to airplane malfunction and caused late arrival and could not make our connecting flight. Had to argue for support to stay in Johannesburg due to the inconvenience"

Cons: "I was in the row next to the toilets which meant a constant stream of people using the toilet and queuing outside of it that makes sleeping impossible. The noise of the toilet flushing every two minutes is disturbing and the smell from the toilet really is rather unpleasant. Having paid for economy plus I expect a reasonable comfortable seat. Which is the point of paying the premium, otherwise I’d have just bought an economy seat. It’s poor design that creates an unpleasant experience for your customers."

Cons: "Baggage control very bad. Waited an hour for the carousel to deliver the bag"

Cons: "Baggage control very bad. Waited an hour for the carousel to deliver the bag"

Pros: "Crew helpful. Reasonable amount of leg room"
Cons: "Good value for money"

Pros: "Easy to check in - yummy sandwich and friendly crew"
Cons: "Comfort - paid food by card only available"

Cons: "When buying my ticket departure time was 19h25. When getting to the airport departure time on display was 19h35. No indication of delay. So why the difference in times?"

Cons: "No window at seat row 11, no warning about this at check-in"

Cons: "My ticket was cancelled because Kiwi did not pay the airline. It cost me tons of extra money, and seriously delayed my trip!"

Pros: "The airport staff went to great length to try and assist me but couldn't due to things not in their control."
Cons: "Checking in was a huge hassle as they checked by bags in all the way to Dublin but could only give me a boarding pass for one flight."

Pros: "Comfortable plane, excellent feedback from pilots regarding route, changes in altitude etc We had to drop a couple of 1000m to avoid bad turbulence. We were kept in the loop reg what was going on"
Cons: "Budget travel - so no food, entertainment or the like"

Cons: "Flight was 1h 20 min late and everyone in the George area immediately commented that this was entirely normal. Thank goodness I did not have urgent meetings to go to as I would have had to reschedule or miss them altogether."

Pros: "Hospitality"
Cons: "All is awesome"

Pros: "Cost and quickness."
Cons: "Tiny cramped plane."

Pros: "Cost, speed of boarding and un-boarding."
Cons: "No baggage on arrival and no warning from the pilot who would of known since no one on the flight got their luggage because they were never loaded."

Pros: "The frenlynes"

Cons: "Delayed with no communication from the airline"

Pros: "Hot meal a pleasant surprise."
Cons: "One hour delay. One piece of baggage lost, which arrived the next day."

Pros: "Relatively quick boarding procedures"
Cons: "My bag was clearly tampered with as is now the norm when flying domestically in South Africa."

Cons: "Limited legspace. I'm tall. Flysafair is better in that regard. They no longer take cash for payment, which could be a pain for some people."

Pros: "The staff were fantastic, as usual."
Cons: "no complaints"

Pros: "Lots of leg room"
Cons: "No complementary food"

Pros: "Color green is nice."
Cons: "Flight delayed multiple times. Nothing complemtry even with long delays. Forced to pay for water. Online extra bag purchase was not working. After calling in, their system was also down. Forced me to pay extra price at the airport."

Pros: "The way to do any flight is to close your eyes and dream of better days. I did just that. I was left alone. That’s all I need."
Cons: "Kulula flights have a tendency to run late as the day goes on. And being barked at by ground staff whilst waiting to board is getting too common with Kulula. There’s a way to do things professionally so we don’t feel like we’re cattle being crammed into a pen. The boarding process was cumbersome. Waiting 15 min on an air bridge is not the norm."

Pros: "Boarded on time and for a very full flight without a hitch"
Cons: "No complaints"

Pros: "Crew was very nice. Boarding/unloading was efficient with both front and rear doors being used, though had to use stairs."
Cons: "I couldn't get miles on my American Airlines program, even though they're a partner airline."

Pros: "Once the boarding started, it was efficient, and the crew were friendly."
Cons: "The flight was delayed twice, and there was a lack of timeous communication around these delays making the process rather inconvenient. The airconditioner aboard wasn't working which made the environment extremely unpleasant."

Pros: "Almost only flight of the day on time."

Pros: "They can actually be on time. The best way of winning me over. Do as you say."

Pros: "Friendly helpful staff"
Cons: "Being delayed by 5 hours with a baby is not my idea of fun..."

Cons: "Always delayed. Again 2 hours. No communication from Kulula"

Cons: "Pathetic. 2 hour delay"

Pros: "Made a plan to have a BA plane ready iso of us having to be delayed. Well done"
Cons: "Why not have the ladders ready when we arrive from Cape Town?"

Cons: "Late as usual albeit due to weather conditions!"

Cons: "They give my seats to other passengers and the move me and my girlfriend to different plac, although I have been charged for the seats."

Cons: "Except for nuts and regular drinks no food was available that was complimentary."

Pros: "Drink Service and lunch"
Cons: "No air!"

Cons: "It was pathetic. Our flight was delayed and we had a connecting flight in Jhb. We were promised we will get priority disembarkment and there will be someone to escourt us through customs. We flight was supposed to land at 6 30 and we had to have boarded our next flight by 7:05pm. To my horrow we landed in Jhb at 7 10. Only got off the plane at 7:15 because the stairs took forever to come. There was no priority disembarkment and there was nobody waiting to escort us through customs and passport control. It was a complete nightmare having to jump queues and running to catch the next flight. Will never fly kulula again ."

Cons: "Flight was extremely late. Food was pretty mediocre."

Cons: "Delayed as usual. 1 week. 3 flights. 3 delayed!"

Cons: "knew 24 hours in advance and still no resolve"

Pros: "Boarding and disembarking the plane using both front and rear doors was fast and efficient. Luggage was retrieved quickly."

Pros: "excellent service"
Cons: "nothing"

Pros: "nothing"
Cons: "nothing"

Pros: "nothing"
Cons: "nothing"

Pros: "Short and sweet"
Cons: "Too short of a flight."

Pros: "With a little tail wind, this flight can be as short as 1.5 hours! Crew was positive and quick with great service. Baggage collected within 20 minutes of landing."

Pros: "Flight itself was not bad"
Cons: "The lead up was poor. Lies were told about delays. Should have departed at 14h35 and eventually only left at 17h24. Due to technical issues and not systems as originally stated. Really!"

Pros: "E very thing, the Super friendly cabin crew,the outstanding friendliness of our wheel chair attendants, the friendly reception at check-in"
Cons: "Zero,"

Pros: "Easy check in"

Cons: "Very sticky, hot inside. Why are SAA passengers flying on Kulula? Baggage collection at carousel was for a SAA flight and a Kulula flight."

Pros: "Boarded and left on time"
Cons: "Food was awful. It was so hot I was fanning myself. I had a 11 hour flight and than a 10 hour flight after both British airways, and the same exact food. So I just went hungry. I smelled something amazing so thought I would get a good hot meal as my last meal since I had not had anything in 9hours, but nope, just got a measly cold sandwich. I won’t book British airlines again for international travel, I’ll stick to emirates."

Cons: "Hardly saw a steward in business class the whole flight. Must be part of BA’s cost saving initiatives, but means you don’t get food on time, offered drinks or even a menu"

Cons: "Distance between seats on the low side i.e. not much leg room. TV screen again on the small size in comparison with other airlines. Ear phones poor build quality and sound. Plastic cutlery. Small meal trays. No hand wipes with meals. In comparison with other airlines BA is only an average carrier."

Pros: "Flight was on time."
Cons: "Not applicable."

Cons: "Only one round of drinks served?"

Cons: "The people handling the boarding were rude and inefficient. Not a way to staty an 11 hour flight."

Pros: "Crew fantastic. Seats very cramped so hard when travelling alone with people crammed next to you. I am very short and still found seat cramped. Blankets skimpy. Heathrow to San Fran. Johannesburg to Heathrow was more comfortable."
Cons: "Most things I give a high rate on BA but travelling economy these days is very cramped especially as I did two long international legs with short four hour break between."

Cons: "Lost my luggage"

Pros: "The flight was great and was on time. Down side, no entertainment at all."
Cons: "Lack of entertainment"

Pros: "More legroom than other aircraft, plentiful IFE (in-flight entertainment), and a USB charging point in the seat back near the video screen. Decent food and wine, great crew."
Cons: "We departed the terminal for takeoff but a passenger had a medical emergency requiring a return to the gate and off-loading along with finding the passenger’s baggage down below. Not the airline’s fault, of course, but maybe passengers should carefully consider their health before embarking on an 11.5 hour flight from one continent to another."

Pros: "Flew business, so attention was great."
Cons: "Seats are awkward and for business, not necessarily the best. Entertainment is vast but when you fly round trip, it can be repetitive."

Pros: "On time, attentive staff"
Cons: "price"

Pros: "Flight arrived 30 minutes early."

Pros: "very pleasant attendants."
Cons: "a bit crammed."

Pros: "Quick boarding, good crew."
Cons: "Greasy food."

Pros: "The Crew were great"
Cons: "Boarding could have been more efficient"

Pros: "I loved the new modern plane. It was a bit more comfortable and conveniently designed. Less like a cattle truck and more like a luxury bus."

Pros: "There was no flight"
Cons: "The flight did not take off. What little information we were goven was inaccurate. We called and were rebooked on another flight without being told it was overbooked and our tickets were standby . Dozens of other passengers had the same experience"

Pros: "Crew great, Food great!"
Cons: "Nothing"

Pros: "Nothing"
Cons: "Flight has now been cancelled twice. Communication by BA has been lacking. Flight now scheduled to leave 48 hours later than scheduled.See above"

Pros: "Excellent flight. Staff very helpful and professional."

Pros: "Lots of delays due to technical problems with the plan. Had to be moved onto another plane. More than 3 hour delay."

Pros: "almost nothing"
Cons: "waiting long time for check no meal on board"

Pros: "Hostess was very nice, helpful and friendly. entertainment was ok and pilot was very informative on delays and info. I think the comic relief video is a keeper. People tend to watch just to see the characters and reactions"
Cons: "Seats were to close together, really squashed, no space for 2 arms on the arm rests and leg room is rubbish. Food is wasn't bad.. could do with more on the trays, seems there have been some budget cuts. Continental breakfast option would be really nice."

Pros: "Really friendly nice crew"
Cons: "Comfort OK but person in front had seat back all the time"

Pros: "On time"
Cons: "Cramped tiny seat. Price of food & drinks."

Pros: "On time. Plenty of space on seats"
Cons: "I asked as soon as boarded what were your gluten free food options were? Told there would be hot food options. But this one meal was sold Hence I got nothing to eat as there was no other option"

Pros: "The meals were reasonably nice and the flight was on time"
Cons: "The entertainment screens were old and not clear and not easy to use. The crew was not efficient, not very friendly and not very accommodating. They offered minimal service, contrary to another crew on the A380 flight with BA going from LHR to JNB. Between flights, I guess I saw the better and the worse of BA."

Pros: "Once the flight was boarding/ boarded it was seamless. The crew were more than happy to meet or exceed your needs with snacks/ meals, blankets and even drinks."
Cons: "Flight was delayed 1hr and 50min and the supervisor was less than accommodating even after my wife and I had told her we had 2more connecting flights this was going to affect. Due to the delay, we spent an additional $211 on flights and spent the night at the airport."

Pros: "crew friendliness"
Cons: "no charging ports"

Pros: "Boarding was a breeze, the A380 is so much quieter than the usual 747 and really clean. We arrived on time."
Cons: "As a silver Avios member I've gotten used to the cabin crew calling me on my name when they come and talk to me. This time they spoke as little as possible and it was all incognito. They seemed to be more interested in various Facebook updates than working business class."

Pros: "Good food, good service, everything on time."

Cons: "I paid for an exit seat and didn't get one and then I had the only seat with no entertainment for 11 hours overnight and no Joyce to move"

Pros: "We boarded almost 1hr early, took off on time and landed just before scheduled."

Pros: "What a different experience in relation to last week!"

Cons: "No direct communication. Really bad"

Pros: "Great Crew, smooth operation. Efficient service."

Cons: "I can not comment yet, it will be unfortunately several hours before I take this leg of my trip"

Cons: "Boarded flight only to be unboarded at midnight: got to hotel 4am. Long delay in check in/appallingly disorganized. No communication from BA as to problem or when flight would go. Next day checked out of hotel and taken back to airport only to find flight not going as problem not fixed. Passengers taken back to hotel and checked in again! All this time, no official communication from BA. No attempt to reroute elderly passengers or those with small children. Very unimpressed"

Cons: "They did not do much to help accommodate us sitting together on the long flight. Poor food. Poor service."

Pros: "Fast and efficient"
Cons: "No drinks not even water without cost"

Pros: "Nothing"
Cons: "Seating configuration was ridiculous as flight attendants constantly leaning across me with trays and their arms nearly hitting my face. Seat & bed functions didn't work. Privacy screen was a joke!"

Pros: "I'm sure there was something but nothing comes to mind."
Cons: "Lack of assistance regarding my missing belongings. Incorrect information relating to landing card to be completed when arriving in London. Stretching over me to pass food etc to passenger sitting facing other direction, and literally millimetres from my face, without any politeness having to do it. Configuration gives no privacy as you look at the passenger next to you. Functions of chair did not work. Pillow was thinner Than a piece of paper. Crew showed no concern."

Cons: "I HAVE FLOWN OFTEN ON OTHER AIRLINES & IT WAS THE FIRST TIME TO FIND OUT THAT BRITISH AIRWAYS ONLY ALLOWED ONE FREE CHECKED BAG AND I HAD TO PAY $200 WHEN I ARRIVED AT THE AIRPORT, $100 FOR THE 2ND BAG & $100 BECAUSE IT EXCEEDED 51 LBS"

Cons: "Each rep we spoke to said they couldnt help us and to just open a support ticket online.. Kept telling us they dont have a customer service team who can help us and its only available online."

Cons: "breakfast was terrible. It was beans, mushrooms, and asparagus. It also came with 3 pieces of fruit. Coffee was also terrible. If you sitting in the middle seats there is no space. The man's arms sitting in the seat next to me were pretty much in my seat the whole time."

Pros: "The food was good and free."
Cons: "I bought a ticket from British airlines but the first leg of the trip was with Vueling. The online check in at British Airlines sent me to Vueling but I couldn't check in with British. We had to stand in line at Vueling to check our bags and then with British Airlines to get Get the boarding passes for the other two legs of our our trip. The bags didn't make the switch. British Airlines found our bags in 2 days but 5 days later that's a week later the web check of our file says bags ready for Delivery and call help line can not talk to the airport to find out the problem."

Pros: "nothing"
Cons: "Was not able to check in through to Cape Town, only JNB. When arrived in JNB, British Airways flight was not clearly identifiable from ticket (no flight number). Then the flight was delayed, and plane was old! Horrible experience"

Cons: "I bought my ticket through you and thanks to you my name was spelled wrong and I could not get my ticket. We called the company for hours but no one would help us. I had to buy a ticket that was double what I bought from you. I demand that I get a refund in full of $1300 and another $2700 to cover the ticket that I had to buy last minute. Email me at wesleydvisser@gmail.com about how we can go about doing this."

Pros: "The staff is always friendly and working at it to make everyone feel welcome and happy. Thanks for the great effort! we do appreciate it."
Cons: "Peppers in the food does not make the food taste nicer, it just adds a flavor that i think does not add great value for airport food. It is the same with raw onions. Once in a container everything tastes like the onions. This has been done away with and my personal opinion is that the same should be done to the peppers. When peppers are added to food, you only taste the peppers and not the rest of the flavors of the food. Hope you find this helpful. Thanks"