Pros: "I would have appreciated that with ALL required paperwork, my stay at check in point would have lasted a little less than two hours I spent standing and waiting for a feedback."
Cons: "Updating clients and offering a seat if it’s a long wait could have improved the situation. It is on reception that the business gets its impression. Thanks."
Pros: "Everything great!"
Pros: "Not satisfied"
Cons: "Need improvements"
Pros: "Crew was great. They made up for mistakes in a positive and amenable way."
Cons: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."
Pros: "The crew was very attentive and professional"
Cons: "Food wasn't great"
Pros: "Crew is amazing"
Cons: "The Entertainment screen wasn’t working"
Pros: "Great crew and food. Nice economy class."
Pros: "Nice crew, 1 hr free WiFi"
Cons: "Significant delay on jetway, temps uncomfortable,"
Pros: "Nothing special"
Cons: "I found my seat a bit uncomfortable for this leg of the jurney"
Pros: "The service of the cabin was great!"
Cons: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."
Cons: "Did not make this flight."
Pros: "Fantastic service, very friendly staff who are always happy to help"
Cons: "Should have internet free of charge in flight"
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Cons: "The change of my flight schedule for the entire journey was done without giving me any options (departure flights from origin and return). It would have caused me inconvenience if the change of time does not allow me to adjust my plans."
Pros: "Great flight. Everything was good. The only very small issue is hey offer WiFi but even if you pay the allocation of data make you feel like you living in the 1990. 10 meg free and 300 meg for a whole flight is a complete joke, especially for USD 30. They could manage protocols but give a reasonable service."
Pros: "Qatar is a reliable airline."
Cons: "No matter how many times I have traveled with Qatar (5 international flights in the last year); I still do not receive any benefits such a priority boarding or upgrades."
Pros: "The service from check-in till landing was on the ball and superb. They were friendly and eager to assist with everything. They have the latest movies and shows to watch on their in-flight entertainment."
Pros: "great crew and food."
Cons: "being charged excess baggage when one suitcase weigh under weight. Having to wait at the terminal for a hour and a half because of bad weather -- not the pilot's fault"
Pros: "The plane from Johannesburg to Doha was Fine but not as wonderful and comfortable As flight from Doha to Chicago"
Cons: "They lost my bag and that’s disappointing considering I have my bank account details in that bag. Very disappointed by this"
Pros: "I was actually impressed with the entertainment selection :)"
Cons: "The economy seats are just unfortunately not a place you can get comfortable enough to sleep. On 14 hour flights one hopes to sleep."
Pros: "Food and entertainment"
Cons: "Hard cushioning and narrow seats on the 787"
Pros: "Good in-flight service"
Cons: "Cramped seats"
Cons: "1. rude staff - i stood in Jburg at the counter for 13 minutes (i checked my clock) while 8 staff ladies spoke among themselves in a myriad of languages. FINALLY one lady asked if i had been helped! I said no and she was clearly less than thrilled to be the one to help with my question. i literally just wanted to ask if my seat assignment was a window, middle or aisle, but it was like i was the bane of her existence and i interrupted their social hour. On my outbound flight (ORD to DOH) I also watched three staff members be beyond rude to guest after guest at the check in counter regarding baggage when they came forward to "re check-in" which was a new requirement for most people. There was a lot of general confusion on behalf of the consumers and the staff was NOT the least bit patient or helpful in explaining what they needed from us or why this flight had different procedures than normal. I still don't know why they were so fussy about baggage and made everyone re check in at the gate in fact. And they didnt do it to my baggage so i have no idea why they were so rude to some and completely left others alone. (didn't seem to have to do with size, carrying of electronics, i don't know?) 2. the physical flight - you changed my original flight time to something that was REALLY close for my connection from DOH to CDG, so you instead bumped me to a later flight without consulting me. it would have caused me to miss a connection flight I booked separately through EasyJet from Pairs to my home airport BIQ. I had to figure that out on my own. RUSH through Doha to make my 35 min connection and barely was allowed to board my onward Paris flight by the Qatar gate staff which was only cutting it close as a result of YOUR changes! Yet i was treated like i was somehow "late" and wouldn't be able to board ??? Again incredibly rude staff. Subsequently you lost my luggage because the connection was too tight. i landed on Friday and it didn't catch up to me until Tuesday. Not one person has said sorry or offered any restitution. And this is honestly what upsets me the most. I doubt anyone even reads this. pathetic. I work for a travel club and since Monday (so in 4 days) I have actively reached out to 4 clients to cancel and re-booked their Qatar airways flight to another carrier to get them to Johannesburg. They will be doing the same safari experience I did, but I will NOT recommend and book my clients on Qatar after my experience."
Cons: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."
Pros: "landed safely"
Cons: "Had to claim bags at Doha and go through multiple security screenings to board connecting flight. At one point all the security was not functioning and we were packed up in lines. Barely had time to stop at the restroom before final security check where it was all so disorganized. After that check we were told that if we left we had to go through security again. Would have been nice to know that upfront. It was a madhouse going through that final security check and my husband's wallet was lost for a bit. No one really tried to help and we were told to move aside. Finally someone saw that it had fallen beside one of the counters. It was all horrible. Because of all this our 5 hour layover was a hassle with no time for food, etc. The whole airport experience was confusing and badly handled."
Pros: "The food on foreign airlines is so much better than on american airlines (they even offer something in economy class on short local flights)."
Cons: "The seat spacing on the 70-minute flisght was a little cramped - it would be even worse for a taller person than I (at 5'10")."
Pros: "Overall it was a nice flight however some areas need some attention. Boarding gates were very crowded and there was no crowd management in the small area. Secondly, the food was not at all upto the mark. If you are serving sandwich atleast make it flavorful or just serve drinks on this short flight with nuts/biscuits/chocolate."
Cons: "Read on the left."
Pros: "Excellent in every way. Clearly a top tier airlines. I will choose Qatar Airlines at every opportunity."
Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Cons: "Food choices could be better."
Pros: "I enjoyed the staff"
Cons: "The screens were old school and I HS a hard time getting it to work Also the sleep mask I received had sticky stuff all over it when I opened the package."
Pros: "Left on time. Great pilot and crew - very concerned about our welfare. Quick flight. Nice aircraft."
Cons: "Because of poor connection, arrived for flight 15 min. before departure. Gate agent wouldn't allow us to board and wouldn't help us rebook. Offered no help."
Pros: "Seat space. Stevice. Terminal."
Cons: "Steep decline in food quality"
Cons: "We took off in a terrible storm with lightning striking all around the plane. Very rough, lightning which scared the hell out of both me and my wife."
Pros: "Amazing and efficient when we had to be rerouted due to the hurricane we had excellent service and care at the hotel which made my stay for a short while a memorable"
Cons: "The plane was quite congested as the seats were very narrow coming back to Miami"
Pros: "The flight was short but the plane was well maintained and the crew was accommodating."
Cons: "The boarding process started too early and some of the passengers were annoying as they jump over you because they were not directed to the correct aisle."
Pros: "The crew were excellent"
Cons: "The plane was too small and lots of turbulence"
Pros: "the comfort of the flight was very good."
Cons: "there could have been a little bit bigger portion of food."
Pros: "Excellent aiways"
Pros: "I like it."
Cons: "No problem"
Pros: "Almost everything"
Cons: "Dont have special food for little ones."
Pros: "The attendants were very courteous"
Cons: "The seats were too cramped."
Cons: "Rudeness of check in staff Disorganized, slow and chaotic screening process for transfer passengers (only two machines for thousands hundred passenger) Near- or semi-illiterate ground staff"
Pros: "Leaving Doha was excellent"
Cons: "Took forever to get out of emigrations, we landed at different terminal and had to get train over. coming back the flight was delayed and it was just nutts trying with everyone trying to get on board."
Pros: "Seat reclining was good. Fleece blankets were warm"
Cons: "Blankets had a really bad smell Food options were very limited - even bread was eggless"
Pros: "Friendly crew, comfortable plane"
Cons: "Luggage lost, unhelpful Kigali Helpdesk. Johannesburg VERY helpful"
Pros: "Helpful friendly crew, reasonable ticket prices."
Cons: "Luggage was delayed by 24 hours, customer service desk in Johannesburg EXTREMELY helpful, in Kigali they were clueless. Transit area very crowded, humid and stuffy."
Cons: "Customer services"
Pros: "I was happy to avail of Wifi in the sky."
Cons: "No entertainment! For an major international flight, one expects some seatback entertainment"
Pros: "Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport."
Cons: "Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy."
Pros: "The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great."
Pros: "Food and in-flight services"
Cons: "Entertainment package"
Pros: "I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone"
Cons: "As I said, I liked everything. From the departure to the landing"
Cons: "My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash."
Pros: "Everything was perfect. On time arrival."
Cons: "Loud Nigerian co-passengers"
Pros: "The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat."
Cons: "The breakfast was not as appetizing."
Pros: "The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline."
Cons: "Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases."
Pros: "Nice blankets. Good service."
Cons: "Food wasn't that great and juices were very sweet (tasted like sugar water)"
Pros: "Nice comfortable new planes."
Cons: "There wasn't much not to like."
Cons: "We incurred significant extra costs (visas, taxi, hotel costs) because Rwandair changed our flights around from what we had originally booked, with no compensation or help navigating the visa process."
Pros: "Friendly staff, decent snacks and entertainment options"
Pros: "The plane was nice and the captain gave good info."
Cons: "Why was dinner served at 2AM? They woke me up three times to serve drinks and food and the cabin lights were never turned off, for an overnight flight! The Kigali airport waiting area is awful, and the holding area made it so that every child had to use the bathroom as soon as we boarded."
Pros: "Landing was very smooth. I got window seat as requested."
Cons: "My bags were mistagged and almost sent to Lagos instead of Nairobi. The agent noticed the error after the second bag was tagged. He went to search for my first bag that already went down the ramp. Although I gave him the exact description of the bag (purple hard case), he retagged the wrong one (red soft case). Good thing he took a photo. Third try was the charm but shouldn't have happened in the first place. Agents need to be more diligent with where they are sending bags and to double- and triple-check before he luggage is sent down the ramps."
Pros: "What did you like? the attendants were very kind"
Pros: "The flight attendants are very welcoming and helpful. You feel safe and you get to see the pilot who is going to take you to your destination."
Cons: "The airline moved my original non-stop flight forward by 3 hours. The new flight conflicted with another flight I had earlier in the day. The airline would not allow me to cancel the flight, and could only offer me a 1-stop flight that arrived at my destination hours after my initial flight would have arrived."
Pros: "The crew was very welcoming"
Cons: "We had a delay of 40 minutes at Kigali airport without prior announcement"
Pros: "Overall comfort and staff friendliness"
Cons: "Landing was a bit turbulent"
Pros: "The staff at the airports were friendly."
Cons: "After thorough check (and hours at the airport) at the holiday destination, Dubai, my luggage was deemed lost. The DXB lost luggage staff helped me complete a 'lost luggage' report. However, the staff member told me that 'if' RwandAir found my luggage, I would be responsible for going to the airport as RwandAir does not have lost luggage delivery like most airlines. For the six days of my holiday, I waited for phone calls and checked emails expecting to hear from RwandAir. I heard nothing, RwandAir had made no effort of any kind to locate my luggage they had mishandled. Upon flying back home, I checked with the initial airport (DXB), the transit airport (Kigali), and my final destination airport (Brazzaville). My luggage was not in any of the airports mentioned. In each airport, and the RwandAir office at the Brazzaville airport, I presented the initial lost luggage form from the prior week and it was apparent that nobody, no airport, and no office was interested in finding my luggage. RwandAir, at no point, apologized for losing my belongings or in any way attempted to make up for seriously harming my holiday- not to mention the fact that it appears I will never see my possessions that were last seen being taken by RwandAir staff at the beginning of my holiday travels."
Pros: "New plane, friendly crew"
Cons: "Cramped seating, poor signage & boarding announcements"
Pros: "Plane was clean and very comfortable, staff was courteous. Surprisingly good food for a short flight"
Cons: "Changed flight times without informing passengers on BOTH of the legs. Staff were polite, but were more interested in following the rules than helping people get on their flights. No customer feedback forms were available"
Cons: "No entertnainment"
Pros: "I like the overall service in the plane."
Cons: "I didn't like changing the boarding time."
Pros: "Planes were great and flight crew excellent."
Cons: "On arrival at Kigali airport we were quickly moved through security to the departure area. This area was hot and without any facilities for toilets or water. We sat there for at least 1 hour and was a low light in out trip."
Pros: "Planes were great and flight crew excellent."
Pros: "Everything went well as expected..."
Cons: "Too cold on the plane - way, way too cold"
Cons: "We were delayed by 1 hour because more cargo was being loaded on to the plane. When we arrived in Kigali, we found that our bags had been left behind to make room for other cargo. We arrived and checked in well before the 1 hour cutoff and we were under the weight limit, so there was no reason for our baggage to be left behind. We were informed that our bags would NOT be delivered to us at our next destination, that the burden was on us to retrieve them AND there was no stipend or any type of refund to compensate us for the inconvenience. Since we were continuing our travel by road to Uganda, we had to pay extra to have a driver return to the airport the next day to retrieve and deliver our bags. This is very, very poor customer service!"
Pros: "RwandAir flew us to Nairobi instead and I thought that was good of them to make that change for us. The above evaluation pertains to the flight to Nairobi."
Pros: "Clean planes"
Cons: "Ground crew at NBO - Rwanda Air has Kenyan Airways do the work in the terminals. Bad idea!"
Pros: "Crew were pleasant. The flight was comfortable."
Cons: "The flight was delayed, causing me to miss a connecting flight. Boarding was a bit confusing as multiple flights were departing from Kigali airport at the same time and same airline. Information was not conveyed clearly and it might have been easy to begin boarding the wrong flight."
Pros: "The flight times were perfect and the seats were comfortable."
Cons: "The food was just ok"
Pros: "the flight got me to Gaborone on Monday morning"
Cons: "Person in Kigali checked my bag to Johannesburg, not Gaborone. Flight was delayed one hour. Slept on a chair in Johannesburg airport for three hours."
Pros: "Everything was excellent, service, cabin, food."
Cons: "First announcement cockpit was just before landing. Would have liked some information before takeoff and once in the air"
Pros: "Unfortunately i missed the flight from kla to Nairobi via Entebbe due to closue of Entebbe Road. Return from Nairobi was okey but was delayed for about 40 minutes"
Cons: "Food needs to be addressed"
Pros: "They were professional, timely and courteous. Except for one flight attendant who was a bit rude, the entire flight was enjoyable"
Cons: "The rude flight attendant who was welcoming people to the plane"
Pros: "Friendly staff, comfortable business class seat with lots of room, good breakfast"
Cons: "No priority checkin for business class and no priority boarding for business class. I don't those are even that hard to organize . Airport ground contractors haven't been instructed to provide service to business class?"
Pros: "I always appreciate the cleanliness of Rwanda! This carries over to their planes too. Good staff on the plane. Too short of a flight for entertainment- it was amazing they even served the quick drink and snacks they did! Good on-time flights."
Cons: "After I bought my tickets the flights were rescheduled, giving us an 8 hour layover between flights... some in our party were stuck in the airport with nothing to do, and there is nothing to do in that airport. One question, when will passengers learn that listening to music or movies on the plane without headphones is really uncool?"
Pros: "Free wifibat the airport and the charging stations"
Pros: "Service! Smooth ride and good food!"
Pros: "Flight was on time, arrived on good time"
Cons: "No entertainment on the flight, no headphones for music"
Flight delayed about 45 minutes. Notifications within SSH airport were virtually nonexistent. Had to recognize on our own that our gate was flipped with the next one over. No visible signage changes, no announcements (that we could hear), and both planes boarded simultaneously. Confusing, but we figured it out. Otherwise all was fine.
The ground crew were great, assisting me with a wheelchair. The pilot aborted our landing so that was a little scary. Otherwise all was good.
It was so hot. No pillows were available and when asked for a blanket instead there were no blankets available as well
Cons: "It could have been better if I had taken the flight, and not cancelled it 2 days ago"
Pros: "I was a nice flight"
Cons: "If was more internment would be better"
Pros: "Actually everything"
Cons: "2 hrs waiting inside the plane, it could have been handle way better"
Pros: "Everything was great. Staff of ground services for last security hand bags and passengers checks, documents final checks and all were with great flow, smiles and so professional. Hospitality from cabin crew, cleanliness, food portions and taste were great. Comfortable seats and elite shading side windows. Everything was sooo great. This really escalades recommendations for EgyptAir"
Cons: "The heavy touch down upon landing, could have been a little bit smoother. That was not a big deal at all."
Pros: "The crew was okay but seat comfort on the A330 not so good."
Pros: "New planes"
Cons: "Boarding not good"
Cons: "Excellent customer service."
Pros: "Good crew. New plane."
Cons: "Leg space was tiny. Uncomfortable seat."
Pros: "Excellent friendly crew. New comfortable Dreamliner plane. Great flight schedule"
Cons: "The lounge at Cairo airport. Boarding process did not give priority to business class passengers. Flight was delayed 3 hours."
Pros: "The plane dream liner"
Cons: "Really I have taken this flight several times and they are always perfect"
Pros: "The seat, the space, the crew and the window"
Cons: "For the food, not all of the people eating eggs.. some of them vomit because of it."
Pros: "Our flight got delayed for 3 hours and they where ri rude to us"
Cons: "Very bad service in the plane . Crew we’re extremely rude and no manors"
Cons: "THE FOOD WAS REALLY BAD , AND THE AC WAS EXTREMELY COLD"
Pros: "Nice planes. On time. Very friendly crew."
Pros: "The plane was clean and cool with good legroom in the exit row."
Cons: "It was TERRIBLE that at check-in when i found out that the only one piece of baggage was allowed. I have ALWAYS had two bags on this flight."
Pros: "they were friendly and amazing"
Pros: "crew was good and seats was just OK"
Cons: "more leg room"
Pros: "I am so grateful and appreciative towards the staff. My flight was delayed and therefore I was very late to the gate. They let me on the plane - a big thank you! I was also in such a rush that I dropped my passport holder and they picked it up and returned it to me. The food was surprisingly good too. The service during the flight was also very good."
Cons: "We received our baggage 2 days later"
Pros: "In flight service"
Cons: "Food is not as good as it looks"
Pros: "It’s alwa on time"
Cons: "Nothing really"
Pros: "This flight was on time and the in-flight service was really nice. I really appreciate it when Egypt Air flights are on time. Thank you."
Pros: "Not much."
Cons: "Crew not attentive not trying to give the extra service that you pay so much money for. Food options hopeless. No welcome no introduction. Nondrink on arrival. I could’ve sworn that I was in a budget economy section. Old Shaking plane. Other than a business class seat you get nothing."
Pros: "The check in person was extremely nice and helpful. The flight attendant was very helpful and was far beyond our expectations."
Cons: "The movie selection didn't have many classic movies."
Pros: "Good service on board, better than average food, seat pitch better than average."
Cons: "Late departures, both flights. Incredibly small toilets on 737-800 (CMN to Cairo)"
Pros: "I visit it before I like this country"
Cons: "I chipped my tooth eating your food and no one could help me except to say sorry"
Pros: "The staff provide an excellent service on board. They are constantly available to assist and provide. I will travel with them again and again."
Pros: "Amazing hospitality. Flight attendants were so friendly. The meals and gifts made for a very pleasant flight experience"
Pros: "Appreciate the hot breakfast that was served."
Cons: "Boarding process can be improved."
Pros: "Crew was super nice and helpful. Flight schedule was on time."
Pros: "The timing is so accurate as well they were so fast getting everything done."
Cons: "Most of the crew are really professional but few were little bit aggressive."
Pros: "The food was good"
Cons: "It took over an hour to check-in. People were pushing in because it was not well marked and nobody directing the people. It was terrible. The plane has very old seats, and no entertainment screen on seats, still the old monitors hanging from the roof."
Cons: "Boarding was a little slow, but the crew was nice and courteous Seating was comfortable and roomy. The food was good."
Pros: "Good food selection, Good entertainment selection. Arrived on time."
Cons: "Lack of attention of flight attendants. Children running around without parental supervision and flight attendants ignoring this for 12 hours is irritating. Garbage all over the plane during the flight, mostly due to passengers. Having to x-ray your bags 5times, and stopped 8times to check my ticket before boarding."
Cons: "Lots of security checks with no solid standards"
Pros: "excellent service excellent food great value for money"
Cons: "would like better entertainment system"
Pros: "I did not board the flight to Chicago reservation was wrong (operated by Egypt air ) both airlines denied me I bought another ticket from Lufthansa for$660. I spent two days in hotels. I arrived Chicago Monday noon. I missed two days of work. Please I need refund for my money $837 My name :Mahmoud Helal 15705 brassie court #2s Orland park Il 60462"
Pros: "Food and service was good."
Pros: "Overall the flight was good. The boarding process became a bit hectic in Joburg and arriving in Cairo was a mess too. Our baggage took too long to arrive on the belt and people were still waiting for their luggage after I had gotten mine. No one from EgyptAir told us anything which confused us even more. Next time have more organization and communication with passengers."
Pros: "Seat was comfortable, had an emergency exit seat."
Cons: "Flight take off was delayed aprox 40mnts & pilot’s language and message was not clear why we are still grounding !"
Pros: "It’s acctually the second time , just last week 23rd , our flight with delta got delayed that made us missed our connecting flight and I had to pass through Nairobi, female crew serving snacks came over to me with snacks and told me I ordered low fat food which I did and I asked her if it was ok if I had chicken that day she insisted that had ordered low fat mean and that’s what she has to serve me and I had to tell her again I needed chicken, she started arguing with me over snacks she got offended and she just threw food in my hand almost dropped to the floor , I think that was not professional at all. And today again coming to Nairobi the female crew came over serving snacks again and requested if I could have some wet wipes my hands were dirty dirty because had seen a crew handing out with to the people in the front raw but she answered me it was in the bank and she kept on and I again asked the male crew and he explained to me that they mostly don’t give wet wipes for short flights but I had wet wipes when I flew to Nairobi from Amsterdam and I had too when I left Nairobi to Uganda , what’s the point of serving foods when passengers gotta eat with dirty hands , and today again-the same female crew skipped the first raw of two males with snacks who were seated in front of us and even if they told her they missed the snacks, she stood there and called the male crew just unprofessionally to bring the snacks for the gentleman and she just never cared . I think they should do better thanks ."
Cons: "They should be more professional and friendly to people they act like they don’t care sometimes ."
Pros: "Really good aircraft ( Brazilian made Embrare )"
Cons: "Breakfast ! But it was “04:20 hrs ! So fair do’s !"
Pros: "Barely functioning entertainment portal. Average food."
Pros: "Crew was helpful."
Cons: "We were delaying on the outgoing flight and coming back as well."
Pros: "The crew was amazing. Smooth take off and landing"
Cons: "Meal options. The only available options were sandwiches. A bag of nuts would have been nice"
Cons: "Should add more updated content in their inflight entertainment"
Pros: "I got a free upgrade."
Cons: "Did not arrive for it"
Pros: "terrible airline"
Cons: "delayed my flights twice"
Pros: "Both segmrnts left on time. The on- flight crew were pleasant. The 787 on first flight comfortable in biz class for a nap. Food service well carried out by crew."
Cons: "The 737 on second flight ....the long overnight one... Was very uncomfortable in biz class. On arrival in Nairobi...the hub city...there was no staff. A.c. no working or escalator in airport. Biz line for security not open. Food below average. No breakfast as we one meal."
Pros: "Crew efficient and eager to please. Generous with food and drink."
Cons: "Some seats had damaged entertainment equipment. One seat had a damaged USB charging port. We just used the one from the next seat. Another had a damaged remote control for the entertainment system. Still usable via touch though."
Pros: "Kenya airways theme song"
Pros: "I liked the staff members in the plane. they were very nice"
Cons: "the food portions are too small"
Pros: "Very quick, smooth flight"
Pros: "The plane is nice with wonderful amenities. The flight was on time even though departure was 1 hour late. The price is great."
Cons: "The staff did not care. They caused many of the delays, exasperated many customers, and slept during the flight instead of tending to the needs of passengers. If you're prepared to take care of yourself, the price and speed may be too hard to pass."
Cons: "Needs to improve a lot, so far one of the worst catering services ever faced."
Pros: "Te time of te flight"
Cons: "Cancelling out a flight at the last minute despite being on stipulated time"
Cons: "Entertainment system plays very old films Stop over 5 hours."
Cons: "Headphones did not work"
Cons: "I did not like that they separate me with a business partner I was travelling with, without having informed us in advance, whereas we both had tickets to board on the same flight, but his was later on delayed"
Pros: "after 5 hours of waiting when there was no boarding started at boarding gate we came to know that flight is dealyed by 7 more hours. They provided hotel but it took 3 hours for us to clear immigration and reached hotel and after 1 hours they came to pick us back. there was no support from airlines staff and we were at won. Hotel was just waste because we just use for one hour in 12 hours delay."
Pros: "The food from Uganda flight was lacking quality"
Cons: "Unnecessary delays"
Pros: "Trip on the Dreamliner to/from Nairobi/Joburg went very smoothly. Entertainment was limited but worked and was fine for a 4 hour trip. Food was nothing great but nothing disastrous, booze was handed out willingly, staff were efficient, plane was on time - I rate it higher than SAA for the same leg and would choose KA again."
Cons: "Expensive at $800 but limited choice in Africa so what can you do?"
Pros: "The plane was pretty comfortable, they gave us blankets and pillows even though it was only a 4-hour flight."
Cons: "They served "breakfast" halfway through which was two tiny servings of meat and a piece of chocolate cake. Not much food and not really what I wanted to eat in the middle of the night! Boarding was completely chaotic, some screens said the flight was delayed, others said it was on time (it was delayed). When we arrived in Nairobi they hardly apologized for the delay, and also insisted on sending a bus to come pick us up from the plane because it was raining, which took forever. Missed my connection by about 5 minutes and had to wait almost 10 hours for the next one."
Pros: "Not much"
Cons: "35 minute departure delay with not even an attempt at an explanation. Broken seat. Cramped."
Pros: "Service, crew"
Pros: "Boarding was early"
Cons: "Plane full and didnt have enough room for a number of hand luggage, mine invcluded"
Pros: "They no take care of my bag"
Pros: "Solid overall performance in all the basics"
Cons: "Crew were always in a bit of a rush and cold, Paris airport staff were frankly rude sometimes"
Pros: "Everything fine! Especially appreciated that flights were on time, even early."
Pros: "Barely made it to boarding through Security as I was late being the only passenger delayed yet the staff were so understanding and patient enough to wait on me as before closing the boarding gate. great Customer service."
Pros: "Kenya Air had a nice plane, nice snack, and good service on board the flight."
Cons: "Zanzibar's check in process was atrocious. The systems were slow, so it took forever to get through the queue. Then we were told we had to check our carry one because they were just over weight. They didn't tell us that upon arrival in Nairobi we would have to leave the secured area, go out, pay the visa fee (cash only), get the bags on the carousel, check in at the front, and go back through security again."
Cons: "Flight was delayed."
Pros: "Food. The pilot spent some time flying over the Victoria falls"
Cons: "Dirty bathroom"
Pros: "They were simply good"
Cons: "The delayed a bit"
Pros: "Everything was great except for all but one flight attendant who could have done with a lesson in charm. There was one very charming attendant whose name began with M but was an unusual name. She was a world class attendant and the others could learn from her. The pilot was well spoken as did a great job taking off & landing."
Pros: "Plane was a new Dreamliner and nice to fly in with excellent entertainment package."
Cons: "I had 3 hours in Johannesburg before catching a shuttle bus, so being an hour late wasn't a big problem. After rushing from Entebbe flight which was an hour late leaving and arriving, I got to the gate to be informed that this NBO to JNB flight was an hour late in departing. Pilot said it was due to "technical difficulties". My ticket had 4 legs : Nov 28 due to leave JNB at 1:20 finally left at 8:30 due to NBO runway closed from plane belly landing - the pilot was very apologetic - LATE. Dec 5 NBO to Entebbe was an hour late due to "passenger problem and luggage taken off" - LATE. Dec 10 Entebbe to NBO left an hour late due to "plane arriving late" - LATE. Dec 10 NBO to Johannesburg was an hour late due to "technical difficulties" - LATE. All 4 flights were at least an hour late leaving and arriving yet the pilots all said thanks for flying Kenya Airways - the Pride of Africa. This is what Africa should be proud of ?!? and Kenya Airways is proud of ?!? Passengers I talked to all were negative in their comments about Kenya Airways. All said there is ALWAYS something of a problem on a Kenya Airways flight. Lady on NBO to EBB flight next to me as we boarded plane and I said everything has gone smoothly so far, replied - the flight isn't over yet - and then we sat in the plane for an hour while they "removed passengers luggage". A man in NBO departure area as we waited to board JNB late flight said, the procedures and organisation are terrible with problems most of the time, which was why he was using up his reward miles because he didn't want to fly Kenya Airways again. This is the culture of this airline which is allowed to continue with seemingly no regard for the paying customers. If the powers that be such as the FAA, imposed a $100 credit to each passenger for late leaving or arriving, I would have received $400 back on a ticket that cost $750. Maybe the airlines would do something practical to remedy their problems and care for the paying customers rather than just saying "we are sorry for any inconvenience "."
Pros: "That we eventually left"
Cons: "Our flight was delayed because the airport shut down. When the airport opened again. They gave us a departure time 4 hours after our original departure time (1:20 am). 1:20 came and went without any more communication or information. 1:40 am arrived and someone from KQ showed up at our gate and said they do not have any additional information. We said there are children here and hungry, tired, frustrated people. We suggested they distribute waters or snacks, but that never happened. They just kept telling us they didnt know when the flight would take off (or if it would) nor when they would have any additional information. An hour later they made one announcement over the speaker at our gate that our flight was boarding at another gate. However, many people had fallen asleep on the floor as I had and I would have missed it if one of my fellow passengers hadnt woken me up to say that we were boarding. We then sat on the tarmac a while longer for reasons that were not explained and finally landed 7 hours later than scheduled. Very little effort was put into communicating to us, making our wait comfortable nor apologizing for the inconvenience. It was a very frustrating experience."
Cons: "Not much space between rows,everybody reclined their seat, you could barley move"
Pros: "Nothing ticket was too expensive"
Cons: "Food is awful"
Pros: "Crew Communications every. Inbound Captain Landings and Take off"
Cons: "Captains Landing outbound Fugi Airport Siera Leone and Landing in Accra. The Pilot caused Panic, he is inexperienced. Captain flight 5595 to Accra from Monrovia on Sep 2,2016. Disaster awaiting"
Cons: "no headphones available in economy class!!!"