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Pros: "Excellent crew, who make each person important."
Cons: "Being in economy nothing the crew could do would make it better, however as I have said before Emirates miles rewards should be continue not be lost after a certain time."

Cons: "The crew was good, but the attentiveness of the crew on the second leg was amazing"

Pros: "The crew is good."
Cons: "The check-in is a disaster. A F-class passenger is treated as a Y passenger. Luggage limited to 2 pieces, even as GOLD FF, was made to pay US$200 dollars on a ticket of already 3,500 dollars and the price is the same for F-C-Y! The treatment was really commerce, as if the check in gets a commission"

Pros: "Crew was very calm, courtesy, and cheerful."

Cons: "It was my first flight ever. So it was perfect thank you Emirates"

Pros: "All was good."

Pros: "Since not enough room in "What could have been better". For as long as my second flight was, from Dubai to Boston, the seats in coach were criminal!!! Way to narrow, especially if sitting next to a large person. Not nearly enough distance to seat in front of you, can't even bend over to reach some-"
Cons: "thing on the floor. The seats do NOT recline enough to be able to relax & get shuteye. It would have been really nice to have a footrest of some type, even busses have those! I am a small person, 5'1'' and 110 lb. Consider not having such a huge gap between 1st class and economy. Way over crowded."

Cons: "Check the head phone sets have both speakers working. I had to ask for a different set which was fine"

Pros: "Boarding and Crew are excellent. That's why i prefer to fly with Emirates. Toilets are clean"
Cons: "On this flight, the Gluten Free snack wasn't good. Only one meal was served. For a 10 hour flight, there should be two meals. A snack was served towards the end of the flight. The GF snack was not good! it was two rice cakes with chicken inside. I felt as if they ran out of GF bread!"

Pros: "Exceptional flight super comfortable"
Cons: "That i didn't receive my bucket list dream of an upgraded flight but that literally was thing that could have improved a really great flight..."

Cons: "Lap dances. Strippers. Cabin crew in miniskirts snd high heels."

Pros: "The food was nice and the crew were friendly."
Cons: "My screen didn't work properly and only after asking about it 4+ times were we moved to other seats. Unfortunately the new seats were double middle seats for my husband and I who left window and aisle seats respectively. Please fix your entertainment, Emirates."

Cons: "Very poorly organized boarding"

Pros: "Everything"
Cons: "Nothing. The video quality and sound were not great"

Pros: "Comfortable seats, enough space for legs, helpful crew, We were offered a voucher to stay in a hotel close to the airport to get a few hours of sleep or relaxation. The voucher included lunch and dinner with good food.."
Cons: "I didn't like the long delay to stay in the airport on hard chairs before leaving Cape Town. The delay affected all the other connections with long periods of stay in the airports. The whole flight was rough, being shaken all the time."

Pros: "Flight delayed 7:16 hours"

Pros: "Booked a window seat and luckily the middle seat wasn’t taken. I was able to fade in and out of sleep ... much needed!"
Cons: "Wish I could afford to upgrade for a proper sleep!"

Pros: "Not much"
Cons: "Flight attendants not friendly, some downright rude and looked like they hated their jobs (bumped into seats, rushed service, visibly irritated when people would ask for assistance), my video wasn’t working properly and was told “it’s an old plane, there is nothing we can do, it will be retired soon, we can get you some you some magazines”, food was terrible."

Pros: "Good entertainment. Good vegetarian selection of food. Polite and friendly crew."

Cons: "crew doesn’t seem to talk to each other. advised multiple times that my touch screen didn’t work and that i didn’t want the jain meal. your check-in interface does not allow changing food preferences. this should change"

Cons: "The flight on the B777 was most uncomfortable, even in Business Class. Will avoid any flight in this aircraft/airline in future"

Cons: "The seating room in the 747 with 10 seats per row is limiting and uncomfortable. The passenger beside me was pushing well into my space, and the rambunctious flight attendants kept marching right into me and banging my seat with the cart, once also spilling water all over me. (Though she was very nice about it, and I wasn’t upset with her personally.)"

Pros: "Besides noted above the arrival on time."

Pros: "Extremely courteous personnel at airprot IMECABLE service on board Plane brand new"
Cons: "That I had top travel to FLL ibnstead of Miami"

Pros: "The Crew on Emirates are just the best in the industry"
Cons: "paid extra for legroom but the legroom seats have a big disadvantage of no place to put things you need on a long flight."

Cons: "The entertainment was giving some issues and the staff tried to resolve it. Eventually it came right by it self..."

Pros: "entertainment is great."
Cons: "completely full flight."

Pros: "Flight wasn't cancelled."
Cons: "Lengthy check in of baggage, followed by delayed boarding."

Pros: "It was fine. Crew was pleasant, though obviously stretched thin. Food was decent. We ran a little late boarding, but they managed to take off almost on time."
Cons: "The 777 was crowded and had very little leg room. Our seats were worse than most, as they were over the wing which limited visibility and restricted the already limited leg room of that passenger even more."

Pros: "The cabin crew always smiled and were friendly. At no time did it appear that they were just pretending to be enjoying their job. They worked with great effectiveness."
Cons: "The sandwich served with mayonnaise and chicken was at room temperature. It didn't set well with my stomach. The plane landed and then parked so far away from the terminal. It took a half hour to exit the plane, board the non-air conditioned bus, and arrive at the terminal. The shuttle bus was extremely uncomfortable!"

Pros: "Very comfortable and good service aboard plane."
Cons: "Very long ride on bus from plane to terminal in DubaI. Very unusual and uncomfortable."

Cons: "debarking process was one of the longest in my life"

Pros: "Start scurty things with people who has short time to the next flight"

Pros: "The flight attendants were very cheerful. There was a good variety of movies and other entertainment."
Cons: "The issue is the electronics ban which is not the fault of Emirates. An extra bottle of wine was requested after dinner which never arrived. During boarding, it was difficult to know which group was boarding when."

Pros: "Friendly, accommodating, and professional service!"

Pros: "The flight was so nice! I landed on time, the food was good. I loved it the fact that I could charge my phone, have a good amount of tv show and movies to choose from. Comfortable seats. Yep I would recommend and I would flight with Emirates airlines again"

Pros: "Everything!!!!!"

Pros: "The reception at Dubai and delivery to the hotel. Friendly crew. Toilet regularly cleaned"
Cons: "Short on instruction on using the entertainment module. Having to repeatedly ask for water because it only came in small half glasses each time"

Pros: "The flight crew is genuinely caring"
Cons: "None"

Pros: "As comfortable as can be expected in economy class... more comfortable than other carriers to be sure. Service from the flight crewy was excellent. The food actually quite good."
Cons: "Boarding process is the one area that could be improved."

Pros: "Good sleep is most important & emirates is very good in this regard. Food is only fair especially the hot food served at dinner. Wines served are generally of a good to a high standard. Some crew members are better than others. Some are really excellent including any of the Irish members of the team - they always standout with their warmth, friendship & ability to read people & situations."

Pros: "good service"

Pros: "Staff very nice. Food good. Loved the stewardesses outfits!"

Cons: "Crew was unprofessional Bags got lost and took forever for any bags to go through on carrousel They boarded nearly an hour before take off and process was very disorganized Hardly any water served"

Pros: "I flew business class and they do an exceptional job of making you comfortable. Great seats that allow you to completely lie down and an attentive staff."
Cons: "The entertainment was surprisingly uninteresting during this trip. Previously it's been better. The food options were also not as good, but the food was a notch above most other airlines so can't complain too much."

Pros: "Seats are way better than other airlines and the entertainment systems is way better. Finally, someone decided it would be a good idea to provide power outlets in a plane. Why was that so hard?"

Pros: "Communication on phone prior to flight regarding baggage allowance & other matters was handled promptly & efficiently by friendly & knowledgeable phone agents. Ground crews in airports & at gates most friendly & efficient"

Pros: "The flight and accommodations were wonderful during the flight. The accommodations during the layover were nice at the Boston Courtyard Marriott. Pam & Keith Schroeder"
Cons: "We waited in Dubai 3 hours for connecting flights to arrive because of fog. When we arrived in Boston, they told us we had missed the connecting flight to Detroit by 20 minutes and could not fly back until 26 hours later. We were disappointed that the $50 dinner voucher would not allow us to each have 1 alcoholic beverage. (We should have read the fine print...)"

Pros: "By far the best airline, from service to quality, all around awesome."

Pros: "Entertainment was great!"
Cons: "The check-in was stressful and congested."

Pros: "The aircraft is a marvel."
Cons: "The food is a bummer. No coffee, no tea, no beverages. What's the point? How eating a stew is different from eating a small sandwich? What's the reason? Nobody care to explain..."

Cons: "Boarding took longer time Than it should."

Cons: "Food is not great and the flight was delayed by an hour"

Pros: "Food was excellent! And plenty of it"
Cons: "Temperature way too warm"

Pros: "The way that crew made the comfortable light by asking everybody seating near windows to close the sheets so the passengers can rest! Thank for that"
Cons: "Nothing comes up to my mind"

Pros: "Care from the crew and consideration"

Cons: "The head phones are terrible."

Pros: "the food and service was outstanding as always on Turkish Airlines"
Cons: "The seats were incredibly Uncomfortable, and I was in Business Class. It seemed to be a newer plane. The seat was like sitting on a bench, not in a seat, and the distance between rows was almost non-existant; it was very distressing and disappointing...."

Pros: "flight departed Jhb on time and arrived in Istanbul a few mins earlier than scheduled"
Cons: "1.cabin temperature varied from cold to very warm 2.I asked the cabin crew for a blanket but they forgot about it 3.I ordered a whisky with ice - was given half a tot with 2 small blocks of ice 4.only one person was serving drinks and food on my aisle so it was very slow service (other aisle had 2 crew serving)"

Pros: "Food and service"

Pros: "Price of ticket Clean bathrooms"
Cons: "I was sitting next to toddlers, who were crying and hyper. I think they should assign special section for parents with kids under 5. Felt sick after dinner with aubergine rice and mince meat. Food was not optimum quality. Crew was good but some could smile some more! Seats were stained and old, but reasonably comfy."

Pros: "No complaints about the plane, staff etc and its probably no worse than any other airline"
Cons: "Long overnight flight in Economy Class, little legroom. As I am larger than average and find it hard to sleep on flights, the cramped conditions were extremely uncomfortable"

Pros: "Generally better than other European airlines particularly BA and better priced"
Cons: "Work to do on consistency with crew"

Pros: "Service, crew were great."
Cons: "Choices of Indian movies and TV programs.game solitaire can be more automated especially the end."

Pros: "Food was great."
Cons: "Long waits, poor communication, either too warm or too cold"

Pros: "I'm 6 ft 2. Legspace was adequate, and no silly boxes under the seats like other airlines that obstruct your feet. Great entertainment systems - modern, good selection. Food and staff excellent."
Cons: "Their online checkin systems could operate a bit more smoothly. At one point, I had to go in in person, because the online checkin site had an already past flight from their codeshare partner SAS showing up as the next flight, and I couldn't perform online checkin as a result."

Pros: "Some of the crew members were sweet, and helpful. I liked that the bathroom had soap and lotion as well."
Cons: "The security was rude when we were getting into our gate. They humiliated a man because he didn't understand their accent. There was a group of young employees and they came off as very immature. There was a crying baby next to me for the majority of the 13 hours. They ran out of food, and I had no choice but to eat the pasta option even though I do not eat pasta in my normal life. My knees hurt from not having space to stretch out for such a long flight. It was freezing cold and they did not have extra blankets. It felt like my section kept getting skipped over for everything (food, liquids, general checking in to make sure people were okay). We boarded late, and left late. When I arrived the luggage took VERY long - almost an hour - to come out."

Pros: "Flight was on time and landed safely. Great food even in economy -- but they ran out of coffee."
Cons: "Check-in was very slow."

Pros: "Friendly crew"
Cons: "The issue of excess baggage. Would appreciate to buy on line before my flight so that I know how much to carry and also that I am covered before leaving home. Payment at the airport may be too costly as well as unreasonable. It's like a penalty for having excess luggage. This is the reason I prefer flying with EMIRATES because they afford me to but pay fir excess luggage before my departure. Planning ahead is key"

Pros: "Staff"
Cons: "Seats, food and service"

Pros: "Onboard food was good"
Cons: "Crew wasn't attentive, flight boarding was delayed with passengers on the bus waiting for boarding ramp to the plane, for awhile no explanation was given."

Pros: "great crew and flight!"
Cons: "We would have loved to have been able to easily upgrade to business class but weren't able to."

Pros: "The staff is awesome and made the trip comfortable. I aldo liked how quickly we boarded!"

Cons: "The sound from the headphones is just horrible. I decided not to listen to music and could barely hear the voices in a movie."

Pros: "Every thing"

Pros: "The flight was quite comfortable. We lucked out with only a partially filled flight leaving extra space to sleep. Service was friendly and the food was excellent! I was fed twice on my 9hour flight and once on my 4hour flight. Great in flight entertainment."
Cons: "No complaints."

Cons: "they lost my lagge and I been in JFK airport waiting over 2 hours I am soo upset it is a very bad experience I hope they found my stuff"

Cons: "The plane was 2 half hours late departing from JFK to Istanbul and the customer service in Turkish Airline in the beginning did not give me a good service I believe this will be the first time and the last time"

Pros: "Staff serving onboard were very nice and food is ok - selection of movies were good"
Cons: "On two TK flights in a row today the outlets the TK handed out headphones were sub-quality - and I basically had to sit and manually keep them in place during both journeys to be able to hear something. Truly annoying! Also - for some reason service was done by only one person per aisle which meant I had to wait really long time before getting both food and drinks."

Pros: "Crew was very helpful."
Cons: "The seats were extremely close together and hard to get in and out of your row."

Pros: "Food and Crew"
Cons: "The fact that the boarding was by bus and not through a sleeve detracts from the process."

Pros: "Service was ok"

Cons: "the kosher food was poor"

Pros: "Nothing"
Cons: "They changed my flight date so many times, I was unable to fly"

Pros: "Food is excellent, staff great."
Cons: "Not nearly enough leg room for an international flight!!"

Cons: "I woke up twice due to too warm cabin."

Pros: "The crew and the service. Plus the choices for entertainment"
Cons: "The chairs were really uncomfortable, I'm a young, healthy traveler, but my knees and back really hurt after this trip."

Pros: "Pleasant crew, great quality service, good food."
Cons: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."

Pros: "Entertainment system is excellent, food is solid and plentiful."
Cons: "I've flown Turkish a few times before, and they're generally pretty good for the price. This trip was different. Despite Turkish Airlines policies outlined in their "Customer Rights," I received no notification that the flight was delayed 3 hours, and there was no notification at the JoBurg airport until you go to the counter to check in. JoBurg staff - which are Menzies third-party contractors, not Turkish staff - were disorganized, uncommunicative, and unhelpful. Only one person at the check in desk seemed to have authorization to make any changes, so all other agents were running back and forth to speak with him, and not communicating with passengers. It took over an hour to get clarity on the situation and rebook my connecting flight to Washington for a different flight 8 hours later. The only compensation offered was one meal voucher worth R100 (roughly $7). They would not even look at other Star Alliance flights for early arrival in Washington, and said they were not authorized to consider upgrading my ticket. When I called the Turkish customer service, they essentially said "What do you want us to do about it? You have to submit a formal complaint." Boarding was totally disorganized. In theory there are boarding groups, but after business class and all the high-ranking loyalty members, it's pretty much a mad rush. This seems to be the common practice for Turkish now. In general, Turkish has a great entertainment system on all their long-haul flights, with tons of movies - including very new releases - music, games, etc. They also provide complimentary kits with socks, slippers, eye mask, earplugs and dental kit, even for economy passengers. The meals are fairly good for airlines. However, legroom in economy isn't great. I'm 6'1", and had difficulty getting comfortable with my knees jammed into the back of the seat in front of me. On this particular flight, I was in row 18. The cabin crew were frantic, disorganized, and shouting to each other across passengers. One half of our row was served the meal, and the other half had to wait over 30 minutes to be served for some reason. By that time the vegetarian option was no longer available. Crew also had to run back and forth between service carts because they were frequently out of very common beverages (like sparkling water. And ice.), and on two occasions crew left a drawer from a cart full of trash sitting in the aisle. There were several times that crew ran carts into passengers - including once into my knee that was not in the aisle - and didn't even acknowledge doing so. They also stopped the carts in front of occupied lavatories, temporarily trapping passengers. So not terribly professional. While not specifically on this flight, the experience in Istanbul airport with Turkish Airlines' staff was awful. Zero interest in helping, rude and dismissive, and overall terrible."

Pros: "I left my iPad in the seat back of my previous flight to Istanbul and by the next morning they had my iPad to me and Hungary! Very professional!"

Pros: "Overall, my first experience with Turkish Airlines was very good. They crew was friendly and the food and drinks were better than expected. The airplane had been updated so it was a nice flight."
Cons: "Everything was fine."

Cons: "Good floght"

Pros: "Really amazing except for..."
Cons: "Stewardesses did their jobs, but as far as checking on passengers at non-food and assigned drink times, they were sitting in the back drinking coffee and talking. On top of not making rounds, there was no call button to summon a stewardess. Twice, my husband who was ill had a "coughing attack" and needed a glass of water... there was nobody was available. A passenger had to go and get them from the back. Perhaps due to this being a 13 hour flight, this is not a normal situation for them, but to go three hours at a time without taking a stroll through the cabin seems unprofessional. Otherwise this airline really does amazing service! I did not realize that such airline service still existed. American ones should pay attention!"

Pros: "It was great service. No problems with my luggage. Great food. I did not not expected that good trip for low price, but I have it. I thank the crew for their hard work."
Cons: "n/a"

Pros: "Great Cabin Service, Great Food, timely arrival and departures."
Cons: "Ground Staff Service in Mumbai airport. Could improve a lot. Specially compared to ground staff service in Toronto & Istanbul airports. On all flights legroom was kind of limited in the Coach seats."

Cons: "Aggressive staff, terrible food"

Cons: "because of turbulence, they stopped serving food and beverages in the middle of their service but it wasn't that shaky. I've been in worse flights and they still served the food. they did not stop midway."

Pros: "On time departure and arrival. Seat back entertainment systems were quite good."
Cons: "Seats were a bit cramped. Meal was OK, not great."

Pros: "Good timing"
Cons: "No entertainment"

Cons: "Very nice crew and great food"

Pros: "Klm's consistantly high standards in everything they do."
Cons: "Nothing"

Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"

Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"

Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."

Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"

Pros: "The crew was amazing, flight on schedule and good entertainment."
Cons: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."

Pros: "Just as I expected. And I made my last connection easily."

Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"

Pros: "General flight journey"

Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"

Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."

Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"

Pros: "The space at my feet with the chair in front was a bit akward."
Cons: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"

Pros: "The crew are amazing! Attentive and friendly."
Cons: "The seats could have been bigger."

Cons: "We had 4 hour delay causing a stop over at 3am. So yeah"

Pros: "KLM staff is great"

Pros: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Cons: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Pros: "the crew was nice"
Cons: "Seat confort on long flights, leg rooms,"

Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."

Pros: "Best airline in the business quick efficient and outstanding service What else can you say"

Cons: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."

Pros: "Crew was excellent -kind nice and very attentive"
Cons: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"

Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"

Pros: "Face recognition was amazing"
Cons: "Too hot on plane"

Pros: "The seats seemed to have more space on this plane which was nice."
Cons: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."

Cons: "We did not get two of baggage at the destination."

Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."

Pros: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Cons: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."

Pros: "Great service"

Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."

Pros: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Cons: "Nothing"

Pros: "Friendly staff, good service and on time departure/arrival."

Pros: "Good information and helpfil boarding."
Cons: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."

Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"

Pros: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Cons: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Pros: "The supplied pack of toothpaste/toothbrush"

Cons: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."

Pros: "Crew was very helpful.food"
Cons: "Food was not upto the mark."

Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"

Pros: "Boarding/unboarding"
Cons: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."

Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."

Cons: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."

Pros: "The cabin crew, the flight and communication and the cleanliness of the plane."
Cons: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."

Cons: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"

Pros: "Quick (relatively) flight."
Cons: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."

Pros: "Same as above"

Pros: "Good and plenty of food available."
Cons: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."

Pros: "Friendliest economy class service I've ever encountered."

Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"

Pros: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Cons: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"

Pros: "Clean plane , good crew ,"
Cons: "they didn't load my baggage from flight 1 to 2"

Pros: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Cons: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."

Pros: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Cons: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."

Pros: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."

Cons: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."

Pros: "Spacious business class seats, excellent meals"
Cons: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."

Cons: "Seat angle adjustment was not the most comfortable for sleeping."

Pros: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."

Pros: "The whole crew is so kind"
Cons: "Delta made my whole first flying experience the best."

Pros: "Not being charged for my first bag of luggage"
Cons: "Nothing"

Pros: "Crew was nice."
Cons: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."

Pros: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Cons: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."

Cons: "More water provided during the flight. Also, the second meal was not very good."

Pros: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Cons: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"

Cons: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."

Cons: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."

Pros: "Very little"
Cons: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"

Cons: "It was great trip thank you Air France"

Pros: "Flight was on time."
Cons: "Food could have been much better in comparison with other airlines."

Pros: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
Cons: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Pros: "Nothing"
Cons: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"

Pros: "The Air France service was ok. Got me to my destination on time and alive."
Cons: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"

Pros: "Cheap ticket"
Cons: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."

Pros: "Timely and smooth teansit."
Cons: "Food has a way to go to be appetising."

Cons: "Na"

Pros: "Friendly crew, good meal and entertainment"
Cons: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."

Pros: "Very quiet"
Cons: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"

Cons: "Tiny uncomfortable seats."

Pros: "25 min ahead schedule!!!"
Cons: "Cabin space, too narrow rows."

Pros: "Very good male crew member. Pilot genuinely apologetic for the delay."
Cons: "After running due to a 1 hr 10 min change over between flights boarding didn't prioritise anyone but I got on fine. Only to be told at the departure time that there was a problem with the baggage hold and we were delayed. In total 50 minutes late leaving. Breakfast a simple brioche with nothing to add to it."

Pros: "The crew and flight was faultless"
Cons: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."

Cons: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."

Pros: "Plenty of seat space"
Cons: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."

Pros: "I would like to come on time each trip because I got two late time before with airfrance"

Pros: "Charmingly nice crew and involving captain"
Cons: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"

Cons: "The room between seats is unbearable."

Pros: "All was good we didn’t feel the time 9 hours passed easily"
Cons: "Nothing special"

Pros: "The inflight service"
Cons: "The 3 hours delay"

Pros: "Good service at gate and on board"

Cons: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"

Pros: "Great people"
Cons: "It was an hour late"

Cons: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."

Pros: "Not much"
Cons: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."

Pros: "Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired."

Pros: "Movie selection was awesome! Food was good too."
Cons: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."

Pros: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."

Pros: "Crew was very nice and helpful"
Cons: "Old airplane with very low amenities. Plane still had ashtrays"

Pros: "Good entertainment"
Cons: "For the continuation of this flight of course I was still in the same seat in the middle and I had signed up and reserved an aisle seat"

Pros: "I have been Flying Blue platinum for six years in a row. I often wondered why I never got a complimentary upgrade... Well, I can no longer complain: I was very kindly invited to move across that curtain. Of course, in short haul (2-hours+) A321 flights, all seats are created equal, business or main cabin... But the attention was there, excellent service, and gourmet food too. The whole experience was great. I'll go on flying Air France with fewer regrets."
Cons: "Nothing"

Cons: "Better variety of latest movies,"

Cons: "Comfier seats Some entertainment...there was none. Plane very hot and claustrophobic"

Pros: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Cons: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."

Cons: "Seating"

Cons: "The food portions were disappointing."

Cons: "The issue was not the flight. It was the cancellation policy. I had a best friend suddenly die and I could not apply a credit to future travel on my 4000$ business class seat. It makes me not want to buy through kayak again."

Pros: "Lazy crew dont even provide water when needed. The cabin was extremely hot and the blowers dont work."

Pros: "Crew was helpful."
Cons: "We were delaying on the outgoing flight and coming back as well."

Pros: "Easy going flight with friendly and hospitable crew"
Cons: "Plane was quite dirty inside and out"

Pros: "Newer plane, clean"
Cons: "No air conditioning on the plane"

Cons: "Over 5hrs flight and no entertainment as the screens were not working and very boring. Looks like the flight needs real servicing and upgrade for that long haul"

Pros: "I didnt like anything for this trip - From Kinshasa to Nairobi via Lubumbashi not interesting just tired and borring"
Cons: "First the direct flight from Kinshasa to Nairbi"

Pros: "Lie Flat beds in Business Class."
Cons: "Meal service was very slow, and food was uninspiring. Essentially economy meals placed on proper plates."

Pros: "I loved how comfortable the seats were. Very spacious enough leg room and entertainment on the plane."
Cons: "Nothing"

Pros: "terrible airline"
Cons: "delayed my flights twice"

Cons: "It was way too hot. Our child was uncomfortable from the heat the entire trip."

Pros: "Both segmrnts left on time. The on- flight crew were pleasant. The 787 on first flight comfortable in biz class for a nap. Food service well carried out by crew."
Cons: "The 737 on second flight ....the long overnight one... Was very uncomfortable in biz class. On arrival in Nairobi...the hub city...there was no staff. A.c. no working or escalator in airport. Biz line for security not open. Food below average. No breakfast as we one meal."

Pros: "Crew efficient and eager to please. Generous with food and drink."
Cons: "Some seats had damaged entertainment equipment. One seat had a damaged USB charging port. We just used the one from the next seat. Another had a damaged remote control for the entertainment system. Still usable via touch though."

Pros: "Kenya airways theme song"

Pros: "Flight went on smoothly"
Cons: "Food needs improvement"

Pros: "I liked the staff members in the plane. they were very nice"
Cons: "the food portions are too small"

Cons: "I’m still in Nairobi because they delayed the plane"

Pros: "Te time of te flight"

Pros: "On board movie selection is good, however could be a bit larger."
Cons: "Security services in Harare were awful, almost missed the flight because they were looking for a screw driver in my bag, which happened to be my ink pen... No apologies, nor help."

Cons: "Entertainment system plays very old films Stop over 5 hours."

Pros: "The crew is always great and friendly."
Cons: "The food was really bad. It was some kind of beef but it was uneatable."

Pros: "Trip on the Dreamliner to/from Nairobi/Joburg went very smoothly. Entertainment was limited but worked and was fine for a 4 hour trip. Food was nothing great but nothing disastrous, booze was handed out willingly, staff were efficient, plane was on time - I rate it higher than SAA for the same leg and would choose KA again."
Cons: "Expensive at $800 but limited choice in Africa so what can you do?"

Pros: "The plane was pretty comfortable, they gave us blankets and pillows even though it was only a 4-hour flight."
Cons: "They served "breakfast" halfway through which was two tiny servings of meat and a piece of chocolate cake. Not much food and not really what I wanted to eat in the middle of the night! Boarding was completely chaotic, some screens said the flight was delayed, others said it was on time (it was delayed). When we arrived in Nairobi they hardly apologized for the delay, and also insisted on sending a bus to come pick us up from the plane because it was raining, which took forever. Missed my connection by about 5 minutes and had to wait almost 10 hours for the next one."

Pros: "Not much"
Cons: "35 minute departure delay with not even an attempt at an explanation. Broken seat. Cramped."

Pros: "Boarding was early"
Cons: "Plane full and didnt have enough room for a number of hand luggage, mine invcluded"

Pros: "They no take care of my bag"

Pros: "Everything fine! Especially appreciated that flights were on time, even early."

Pros: "I got moved to a different airline and was not notified so when I got there over 2 hours early for KENYA FLIGHT I was hustled and bustled and BUSSED TO A DIFERENT TERMINAL at Dubai airport, then chastise, harangued and insulted by new airline staff for being "Late" and they couldn't guarantee I would make the flight. I it on board and someone else was in my seat. HE. Got bumped to first class..."
Cons: "See above...the whole experince"

Cons: "Poor Service. Did not care attitude."

Pros: "It was fine."

Pros: "Flying from Bangkok to Hong Kong, I didn't expect to be on an airline based out of Africa. Even though it was only an hour-long flight, it included in-flight entertainment and a full meal. The plane was a bit older, but comfortable, and the crew were very kind, friendly, and didn't rush the passengers. I hope I get the chance to fly on Kenya Airways again."

Pros: "Good crew. Flight not fully booked so had some extra space. Efficient transfer desk"
Cons: "Food - just horrible Nairobi airport not much to do and annoying additional security checks between sub-terminals in terminal 1."

Cons: "With the exception of one male flight attendant who was friendly and professional, the Kenya airways flight attendants were surly, invompetent and unprofessional. One yelled at us for asking if we could get a vegetarian meal (on the advice of another Kenya airways flight attendant). Another only bothered to give water to the first 2/3 of the plane and then for some unknown reason simply stopped passing out water. All three of the Kenya airways fights were late but no one said so or why. I would avoid this airline at all costs."

Cons: "The food was so-so. The flight was delayed. The crew was friendly, but nothing outstanding."

Cons: "It delayed one hour both tip. I lost my time to promise with my guest. Keep the filght time."

Cons: "Flight was cancelled after waiting from midnight until 6:00 am in the Airport. Could have gone to a hotel... lost 2 days"

Pros: "That we eventually left"
Cons: "Our flight was delayed because the airport shut down. When the airport opened again. They gave us a departure time 4 hours after our original departure time (1:20 am). 1:20 came and went without any more communication or information. 1:40 am arrived and someone from KQ showed up at our gate and said they do not have any additional information. We said there are children here and hungry, tired, frustrated people. We suggested they distribute waters or snacks, but that never happened. They just kept telling us they didnt know when the flight would take off (or if it would) nor when they would have any additional information. An hour later they made one announcement over the speaker at our gate that our flight was boarding at another gate. However, many people had fallen asleep on the floor as I had and I would have missed it if one of my fellow passengers hadnt woken me up to say that we were boarding. We then sat on the tarmac a while longer for reasons that were not explained and finally landed 7 hours later than scheduled. Very little effort was put into communicating to us, making our wait comfortable nor apologizing for the inconvenience. It was a very frustrating experience."

Pros: "Nothing"
Cons: "Poor organization regarding flight cancellation - I was stuck in the CDG airport all day long to find out more information and get a hotel voucher. And then next morning, there was no clear announcement regarding a rescheduled flight; the flight was delayed AGAIN. This trip caused so much problem in my work."

Cons: "Not much space between rows,everybody reclined their seat, you could barley move"

Pros: "The flight was not delayed."

Pros: "The service was great. From the time I boarded I was treated very well. The staff was friendly and it made traveling an ease."

Pros: "The Lounge experience"
Cons: "The Entebbe stopover"

Cons: "no headphones available in economy class!!!"

Pros: "Nothing"
Cons: "Everything"

Pros: "Nice crew"
Cons: "My luggage zipper was cut open on my checked baggage. My bag is greatly damaged Unannounced gate change in Nairobi"