| Pick-up location | Lisbon |
|---|---|
| Hire locations | 117 |
| Airport locations | 56 |
Pros: The car was very nice.
Cons: The short line at the counter was painfully slow.
Exelent service
Pros: Everything from the reception on pickup to the reception on return
Cons: Service
Cons: Difficult to call and speak with rental agency, as phone number listed never answered
Cons: Lied on price/charges a rental that suppost to 129€ endup at near 500€
Thrown a curve ball picking up the car
Pros: Great car at market price.
Cons: Didn't like the hard sell for insurance coverage at 100 and 200% of the rental reservation. When declined they forced a $3,000. Credit deposit and a contract to cover replacement of the vehicle.
Was open that the trip included visits to othe EU countries. After all else was done the agent stamped the rental document in red, "no crossing borders."
Pros: Notting
Cons: Had to wait a huge que and learned that 7€ price is a way to rip of customers. They told me no insurance and if I pay 39€ they still had to block 2000€ From my Card.
I ended up paying 45€ .
Unacceptable
Pros: Receiving agent looked at sheet with lots of scratches n dings noted when picked up n said he'd treat us "professionally" n believe no new damage. We didn't need to argue n show pictures of car when we picked it up in Porto. Wonderful.
Pros: Everything worked as expected, car was great. Staff was very helpful.
Cons: Office was a little understaffed during pickup, but was fine at all other times.
Unable to pick up a car due to a reason not mentioned in T and C
Cons: My credit card was expiring at the end of the month, so they wouldn't let me pick up a car even though it was a one day rental at the beginning of the month. We were left stuck in Lisbon and had to take a 50km Uber ride back to our accommodation.
Hello, I didn't get a car because they asked me fo
Cons: Hello, I didn't get a car because they asked me for original passport But I didn't have it with me, I didn't know that for rent a car I need a have passport. so disappointed.
Cons: Hidden fees and no explicit mention of no MTPL insurance..on the other hand we couldnt book it online without some additional /rather unnecessary/ insurance.
Tough to overcome 1st impressions
Pros: The car was fine.
Cons: The 2 hour wait at the airport to get to the counter to pick up the car. The car's exterior was dirty.
We ordered a GPS device. It was provided at a ridiculous price and simply handed to us without any directions or instruction manual. I've never used one and it was not very intuitive. It also didn't work multiple times during our trip.
Pros: The car was very nice.
Cons: The short line at the counter was painfully slow.
Exelent service
Pros: Everything from the reception on pickup to the reception on return
Cons: Service
Pros: Receiving agent looked at sheet with lots of scratches n dings noted when picked up n said he'd treat us "professionally" n believe no new damage. We didn't need to argue n show pictures of car when we picked it up in Porto. Wonderful.
Pros: Everything worked as expected, car was great. Staff was very helpful.
Cons: Office was a little understaffed during pickup, but was fine at all other times.
Cons: Difficult to call and speak with rental agency, as phone number listed never answered
Cons: Lied on price/charges a rental that suppost to 129€ endup at near 500€
Pros: Notting
Cons: Had to wait a huge que and learned that 7€ price is a way to rip of customers. They told me no insurance and if I pay 39€ they still had to block 2000€ From my Card.
I ended up paying 45€ .
Unacceptable
Unable to pick up a car due to a reason not mentioned in T and C
Cons: My credit card was expiring at the end of the month, so they wouldn't let me pick up a car even though it was a one day rental at the beginning of the month. We were left stuck in Lisbon and had to take a 50km Uber ride back to our accommodation.
Hello, I didn't get a car because they asked me fo
Cons: Hello, I didn't get a car because they asked me for original passport But I didn't have it with me, I didn't know that for rent a car I need a have passport. so disappointed.
Cons: Hidden fees and no explicit mention of no MTPL insurance..on the other hand we couldnt book it online without some additional /rather unnecessary/ insurance.
Tough to overcome 1st impressions
Pros: The car was fine.
Cons: The 2 hour wait at the airport to get to the counter to pick up the car. The car's exterior was dirty.
We ordered a GPS device. It was provided at a ridiculous price and simply handed to us without any directions or instruction manual. I've never used one and it was not very intuitive. It also didn't work multiple times during our trip.
Pros: Staff was great. Difficult to find drop off, as the GPS sent me to a different place. After going around in a circle twice, finally just drove to the terminal and looked for a "rental car" sign. Suggest that all rented GPS have the proper drop off point in the future.
Cons: The van advertised said it was big enough for 7 people and their luggage. The van at pickup was fine to seat 7 people, but had almost zero room for luggage. Had to go up a class, and it was nearly twice the price. Wish I had know this upfront.
Pros: Great vehicle and service
Pros: Last minute, booked 1 hour before collecting.
Great value for the model/size.
Cons: Felt a little pressured in buying the waiver. rental went from €26 to €67 in the end
Misleading car class
Pros: Car was nice. Just not what I reserved.
Cons: The car I reserved was a BMW 745 or comparable. The car we received was a Fiat Tipo. Obviously these cars are in very different categories and this was blatant misadvertising. I will not rent through you guys again and we share my negative experience with my colleagues.
Cons: Long waiting line to pick up
Hidden charges
3€ per day for automatic toll? Just give a heads up when booking!
Long waiting at handing in the car
More scratches on the car than was Notes by Avis
Cons: They added fuel options when I was expecting to bring it in full and the tank was not fuel when we picked up...
Worst car rental experience ever
Pros: Nothing
Cons: Individual who processed my car return was curt and rude. No one was around when we arrived so I chose a lane for the car and parked. As we were about to unload an attendant ran up and said we had to move over.
The area was incredibly cramped and small as is, and I had barely enough clearance to move the car into the lane he wanted me to be in. So I started moving the car carefully, and even though I had enough clearance on either side, he started yelling at me about how to move the car and seemed frustrated that I wasn’t moving more quickly. Since he clearly had strong opinions on my driving skills, I asked if he could move the car instead. He said "No" at first and continued yelling at me for how to maneuver the car. He only obliged after I stopped moving the car, and even so, he continued barking orders at me like unlocking the car more quickly and even criticized HOW I unlocked the car (I used the door handle and he scoffed saying I should push the "unlock" button instead)
Mind you there wasn't a mad rush or anything...no one else was there...things weren't crazy and he was just overwhelmed with work. Absolutely NO excuse for his behavior
Pros: Staff were courteous and efficient
Cons: The facilities (underground) were dark and cramped, did not rise to the level of the staff
Excellent
Pros: Upgrade received was very welcome
Cons: Wait (as a preferred customer) was too long. Only one agent for Preffered clients
Awesome quality for the price paid
Pros: We booked in the last minute and the cost turned out to be lower than taking a cab to and from the airport and all thw public transport for the day. Definitely worth it for Lisbon.
Pros: Close to where I was staying.
Pros: Checkout went smoothly
Cons: Took a bit of time to figure out car operation, as there was no manual. And the bumper needed some tape down before we left.
Pros: Great vehicle and service
Pros: Last minute, booked 1 hour before collecting.
Great value for the model/size.
Cons: Felt a little pressured in buying the waiver. rental went from €26 to €67 in the end
Excellent
Pros: Upgrade received was very welcome
Cons: Wait (as a preferred customer) was too long. Only one agent for Preffered clients
Awesome quality for the price paid
Pros: We booked in the last minute and the cost turned out to be lower than taking a cab to and from the airport and all thw public transport for the day. Definitely worth it for Lisbon.
Pros: Checkout went smoothly
Cons: Took a bit of time to figure out car operation, as there was no manual. And the bumper needed some tape down before we left.
Pros: Staff was great. Difficult to find drop off, as the GPS sent me to a different place. After going around in a circle twice, finally just drove to the terminal and looked for a "rental car" sign. Suggest that all rented GPS have the proper drop off point in the future.
Cons: The van advertised said it was big enough for 7 people and their luggage. The van at pickup was fine to seat 7 people, but had almost zero room for luggage. Had to go up a class, and it was nearly twice the price. Wish I had know this upfront.
Cons: They added fuel options when I was expecting to bring it in full and the tank was not fuel when we picked up...
Pros: Close to where I was staying.
Misleading car class
Pros: Car was nice. Just not what I reserved.
Cons: The car I reserved was a BMW 745 or comparable. The car we received was a Fiat Tipo. Obviously these cars are in very different categories and this was blatant misadvertising. I will not rent through you guys again and we share my negative experience with my colleagues.
Cons: Long waiting line to pick up
Hidden charges
3€ per day for automatic toll? Just give a heads up when booking!
Long waiting at handing in the car
More scratches on the car than was Notes by Avis
Worst car rental experience ever
Pros: Nothing
Cons: Individual who processed my car return was curt and rude. No one was around when we arrived so I chose a lane for the car and parked. As we were about to unload an attendant ran up and said we had to move over.
The area was incredibly cramped and small as is, and I had barely enough clearance to move the car into the lane he wanted me to be in. So I started moving the car carefully, and even though I had enough clearance on either side, he started yelling at me about how to move the car and seemed frustrated that I wasn’t moving more quickly. Since he clearly had strong opinions on my driving skills, I asked if he could move the car instead. He said "No" at first and continued yelling at me for how to maneuver the car. He only obliged after I stopped moving the car, and even so, he continued barking orders at me like unlocking the car more quickly and even criticized HOW I unlocked the car (I used the door handle and he scoffed saying I should push the "unlock" button instead)
Mind you there wasn't a mad rush or anything...no one else was there...things weren't crazy and he was just overwhelmed with work. Absolutely NO excuse for his behavior
Pros: Staff were courteous and efficient
Cons: The facilities (underground) were dark and cramped, did not rise to the level of the staff
Pros: Collection had a ridiculous delay. A long queue that should have moved much more quickly. Each person was at the desk and twiddling their thumbs while the Budget reps spent ages on the computer. The problem must be in the computer system as each step seemed to take ages.
Cons: BEWARE, we waited for almost 3 hours to pick up our rental car!!!!!!!! A complete waste of time! I WILL NEVER RENT A CAR FROM BUDGET EVER AGAIN.
Cons: The price was much higher than the estimated total price.
Charged 4 times the prince for automatic
Pros: Car was clean and comfy
Cons: Took 1 hour to pick up the car and only 7 people in line and 3 agents. Then charged 189 euro as opposed to the $54 because needed an automatic.
VW van
Pros: Good vehicle. 7 seats but just big enough for 6 with one bage each.
Cons: GPS was 18 euro per day and did not work well.
Confused
Pros: Final car of 3 which was OK.
Cons: Given wrong key to car #1, upgraded to car #2.
Car #2 had low tire pressure indication, upgraded to car #3, which was OK.
In each step of the process(which took better part of an hour), I had to go to a different department and to wait in another line.
Good car, easy experience
Pros: Quick and easy to collect the car. Good diesel KIA in excellent shape. Friendly and efficient staff. Central location.
Cons: They still add a fuel fill up cost to start, a subtle incentive to let them refill at drop off. It's a bad deal unless the tank is almost empty. No problem removing that fee, however, once I returned the car full.
Expect to wait a LONG time when picking up your vehicle
Pros: Car was fine but had minor damage that I needed to identify before I left in order to avoid being charged upon return. These included a damaged side mirror and small body dent, both of which were noted on my contract (be sure to inspect your car carefully!). Also, be sure you're really proficient at using a manual transmission, which is the default even for higher end cars, as many of the streets in the older parts of Lisbon involve twisting, hilly, single-lane cobblestone roads. I happen to have always driven a manual transmission so it was a non-issue for me. If you're unsure about your proficiency with a manual, pay extra to get an automatic. It's a lot cheaper than rolling backwards into the car behind you on a steep hill and having to deal with insurance, etc..
One more suggestion - be sure to have Google maps (or something similar) available for navigation! If you don't want to incur cell charges you can 'download offline maps' in Google maps which allows you to use navigation without an internet or cellular connection (the GPS chip in your phone does not require either - you just have to have the local maps downloaded to your device). Be sure to download maps for the entire area you plan to drive in (you can define the boundaries graphically when downloading offline maps).
Cons: It took over an hour just to get to the counter at check-in! They literally hand out numbered tickets when you arrive, as though you're waiting to buy something at a deli. I heard from others who rented cars in Lisbon that this is typical for all companies - not just Budget - so plan accordingly.
Pros: Very friendly and helpful service! Car was good and good value for money.
Cons: Despite all the extra charges, which were not mentioned when making a reservation, I thought that the car was very well prepared until I tried to clean the window and I realized that the washer was completely empty. And at the end at the drop off, I was charged a certain amount for gasoline, because apparently if you get a full tank at the gas station that's 7km away from the drop off location, that doesn't account for a full tank.
Cons: more expensive than the original quote. bad gas mileage. charged for extra drivers.
Quick service
Pros: The service at the Lisbon airport was quick and efficient.
Cons: The agent kept insisting we buy additional instance. We told her our credit card covered it.
Cons: The price was much higher than the estimated total price.
Good car, easy experience
Pros: Quick and easy to collect the car. Good diesel KIA in excellent shape. Friendly and efficient staff. Central location.
Cons: They still add a fuel fill up cost to start, a subtle incentive to let them refill at drop off. It's a bad deal unless the tank is almost empty. No problem removing that fee, however, once I returned the car full.
Pros: Very friendly and helpful service! Car was good and good value for money.
Pros: Collection had a ridiculous delay. A long queue that should have moved much more quickly. Each person was at the desk and twiddling their thumbs while the Budget reps spent ages on the computer. The problem must be in the computer system as each step seemed to take ages.
VW van
Pros: Good vehicle. 7 seats but just big enough for 6 with one bage each.
Cons: GPS was 18 euro per day and did not work well.
Expect to wait a LONG time when picking up your vehicle
Pros: Car was fine but had minor damage that I needed to identify before I left in order to avoid being charged upon return. These included a damaged side mirror and small body dent, both of which were noted on my contract (be sure to inspect your car carefully!). Also, be sure you're really proficient at using a manual transmission, which is the default even for higher end cars, as many of the streets in the older parts of Lisbon involve twisting, hilly, single-lane cobblestone roads. I happen to have always driven a manual transmission so it was a non-issue for me. If you're unsure about your proficiency with a manual, pay extra to get an automatic. It's a lot cheaper than rolling backwards into the car behind you on a steep hill and having to deal with insurance, etc..
One more suggestion - be sure to have Google maps (or something similar) available for navigation! If you don't want to incur cell charges you can 'download offline maps' in Google maps which allows you to use navigation without an internet or cellular connection (the GPS chip in your phone does not require either - you just have to have the local maps downloaded to your device). Be sure to download maps for the entire area you plan to drive in (you can define the boundaries graphically when downloading offline maps).
Cons: It took over an hour just to get to the counter at check-in! They literally hand out numbered tickets when you arrive, as though you're waiting to buy something at a deli. I heard from others who rented cars in Lisbon that this is typical for all companies - not just Budget - so plan accordingly.
Cons: Despite all the extra charges, which were not mentioned when making a reservation, I thought that the car was very well prepared until I tried to clean the window and I realized that the washer was completely empty. And at the end at the drop off, I was charged a certain amount for gasoline, because apparently if you get a full tank at the gas station that's 7km away from the drop off location, that doesn't account for a full tank.
Quick service
Pros: The service at the Lisbon airport was quick and efficient.
Cons: The agent kept insisting we buy additional instance. We told her our credit card covered it.
Cons: BEWARE, we waited for almost 3 hours to pick up our rental car!!!!!!!! A complete waste of time! I WILL NEVER RENT A CAR FROM BUDGET EVER AGAIN.
Charged 4 times the prince for automatic
Pros: Car was clean and comfy
Cons: Took 1 hour to pick up the car and only 7 people in line and 3 agents. Then charged 189 euro as opposed to the $54 because needed an automatic.
Confused
Pros: Final car of 3 which was OK.
Cons: Given wrong key to car #1, upgraded to car #2.
Car #2 had low tire pressure indication, upgraded to car #3, which was OK.
In each step of the process(which took better part of an hour), I had to go to a different department and to wait in another line.
Cons: more expensive than the original quote. bad gas mileage. charged for extra drivers.
Pros: Clean small car.
Cons: The staff seemed annoyed when asked to assist on driving the car from its parked location in the garage which seems obstructed by another rental vehicle. Car was an automatic, but it was not explained that the car can also be placed in a manual mode. In the USA a car is either one or the other. Ok
Pros: Very clean
Cons: Tried to charge me for a more expensive insurance when I already had one and the car drove terribly.
Expensive
Cons: Check in st lisbon caused me to wait for 1.5 hours. Their Office is very chaotic! The price you pay for renting a car is tremendously high. Although you have a good quote online, you pay an extremely high fare at the counter. I ended up paying 700 Euro’s instead of 170 Euro’s...
Hertz Lisbon Pickup Wait Times are Horrible!
Pros: Helpful but overworked staff!
Cons: Car I had reserved was not available despite triple confirmation on toll free reservation lines. Had to rent two cars at 40% more!
Pros: Nice new car, we travelled without problem.
Broken car
Pros: Second car. It was really nice, clean and worked as expected.
Cons: About 30 kilometers from Hertz office in Lisbon out Fiat 500C broke. Despite being just on the other side of Tag river we were waiting for 4 hours to have the problem solved (and car, eventually replaced).
Some employees on Hertz hotline have not spoken English at all.
Pros: We got an amazing upgrade!
Cons: Didn't realize the car rental place closed at 13:00, we almost didn't make it in time.
Pros: nothing
Cons: car did not engage reverse- we where not told it was diesel- we where overcharged from $69.00 dollar for 1 day rental in portugal to $740.00 ( we need a breakout of those charges- the rental agent was short and did not wanted to explain anything- I am telling every body not to rent with Herz ever.
Frustrating
Pros: Location of Hertz
Cons: It took about 2 hours to get served. The GPS was not easy to operate. And the rate was 3X what we expected. So we declined the car. Didn't tell us about the added insurance. Very disappointed.
Wouldn't rent another car from this place if my life depended on it
Cons: I'm fairly convinced this Hertz isn't a legitimate Hertz and is just stealing the logo and name. From rude attendants at the front desk, to the cars taking over an hour to be prepared, to them trying to swindle us on a _second_ insurance package, to the final price of the rental being well over double what we agreed to up front, I have never had a worse car rental experience. However, the real kicker is that they never told us what type of fuel to put in our car and had conveniently removed the car's manual from the glove box. So we asked a gas station attendant, who proceeded to fill the car with the wrong type of gasoline, and it essentially ruined the car's engine. We had to be towed (we were in the middle of nowhere and the tow truck took several hours), take a cab 30 minutes to the closest rental car company, get a new car, and in all of this wasted the last day of our trip and almost missed our flight home. And instead of being apologetic about the entire ordeal, we were treated as if it was our fault there wasn't a single marking on the car indicating what kind of gasoline it took. Of course they're also now charging us an absurd amount of money for the damages, which apparently aren't covered under the insurance policy. I'm fighting them on all of it, meaning the saga continues. But learn from my mistake and do NOT rent a car from this Hertz. Total disaster.
Car damage
Pros: Car was great! Clean and very modern with all the latest security features.
Cons: At the pick up station they didn't check the car for damage. The place was dark and I didn't realize that it had a huge scratch.
I had a hard time explaining the whole situation at the drop off location and had a lot of stress on my first vacation day due to that.
Pros: Car was great - a new one. Communication was good. Staff was friendly and helpful.
Pros: Clean small car.
Cons: The staff seemed annoyed when asked to assist on driving the car from its parked location in the garage which seems obstructed by another rental vehicle. Car was an automatic, but it was not explained that the car can also be placed in a manual mode. In the USA a car is either one or the other. Ok
Pros: Nice new car, we travelled without problem.
Pros: Very clean
Cons: Tried to charge me for a more expensive insurance when I already had one and the car drove terribly.
Expensive
Cons: Check in st lisbon caused me to wait for 1.5 hours. Their Office is very chaotic! The price you pay for renting a car is tremendously high. Although you have a good quote online, you pay an extremely high fare at the counter. I ended up paying 700 Euro’s instead of 170 Euro’s...
Hertz Lisbon Pickup Wait Times are Horrible!
Pros: Helpful but overworked staff!
Cons: Car I had reserved was not available despite triple confirmation on toll free reservation lines. Had to rent two cars at 40% more!
Broken car
Pros: Second car. It was really nice, clean and worked as expected.
Cons: About 30 kilometers from Hertz office in Lisbon out Fiat 500C broke. Despite being just on the other side of Tag river we were waiting for 4 hours to have the problem solved (and car, eventually replaced).
Some employees on Hertz hotline have not spoken English at all.
Pros: nothing
Cons: car did not engage reverse- we where not told it was diesel- we where overcharged from $69.00 dollar for 1 day rental in portugal to $740.00 ( we need a breakout of those charges- the rental agent was short and did not wanted to explain anything- I am telling every body not to rent with Herz ever.
Frustrating
Pros: Location of Hertz
Cons: It took about 2 hours to get served. The GPS was not easy to operate. And the rate was 3X what we expected. So we declined the car. Didn't tell us about the added insurance. Very disappointed.
Wouldn't rent another car from this place if my life depended on it
Cons: I'm fairly convinced this Hertz isn't a legitimate Hertz and is just stealing the logo and name. From rude attendants at the front desk, to the cars taking over an hour to be prepared, to them trying to swindle us on a _second_ insurance package, to the final price of the rental being well over double what we agreed to up front, I have never had a worse car rental experience. However, the real kicker is that they never told us what type of fuel to put in our car and had conveniently removed the car's manual from the glove box. So we asked a gas station attendant, who proceeded to fill the car with the wrong type of gasoline, and it essentially ruined the car's engine. We had to be towed (we were in the middle of nowhere and the tow truck took several hours), take a cab 30 minutes to the closest rental car company, get a new car, and in all of this wasted the last day of our trip and almost missed our flight home. And instead of being apologetic about the entire ordeal, we were treated as if it was our fault there wasn't a single marking on the car indicating what kind of gasoline it took. Of course they're also now charging us an absurd amount of money for the damages, which apparently aren't covered under the insurance policy. I'm fighting them on all of it, meaning the saga continues. But learn from my mistake and do NOT rent a car from this Hertz. Total disaster.
Car damage
Pros: Car was great! Clean and very modern with all the latest security features.
Cons: At the pick up station they didn't check the car for damage. The place was dark and I didn't realize that it had a huge scratch.
I had a hard time explaining the whole situation at the drop off location and had a lot of stress on my first vacation day due to that.
Cons: The rental place does not exist. No address no valid phone number. I hope i didn’t get charged
Cons: My reservation was confirmed, then unavailable, the location was 30 minutes walking further than first posted and finally my offer on the spot was over twice as much so k canceled and took the bus after wasting most of my day. I’m the end your site did nothing more than waste a day of my vacation and additionally prevented me from seeing people and places I had made plans for. Never again.
No Address!!!
Pros: Service was pleasant and the car was clean
Cons: I had I hard time getting there because there was no address given by Kayak. Calling the phone number given was very expensive from my US based cell phone and it proved to be useless. After an hour of searching I found a hertz address and checked to see there was a relationship between the two companies. I took a taxi there expecting to be turned away and they said they were expecting me.
Pros: Great staff at Lisbon AP.
Pros: Quick and clear check in
Cons: Contrary to the reservation, I was not able to drop off the car after 7pm. Very inconvenient.
Great experience!
Pros: The car was great - clean, drove well, great size. The representative at the counter was very friendly and spoke good English. We were able to get a mobile GPS and a pass for the tolls. All in all a great experience.
Cons: The rental car counter was hard to find at the Lisbon airport - It was under the Hertz heading and there was no Dollar sign, so we had to ask. The mobile GPS was tricky to use at times.
Cons: Small print limits you to 60km a day
Mixed
Pros: New car; friendly counter staff
Cons: Could let drop off a location specified in contract downtown Lisbon. Had to to go to airport. Phone numbers didn't answers. Email addresses given were wrong.
This is actually a hertz location
Pros: Rent went as expected for hertz at dollar price, so overall a good deal.
Cons: Both kayak and Hertz did a terrible job of communicating the address and the fact that it was a hertz location - kayak lists the correct address only when you book (not in the confirmation email), the phone number is hertz but agents didn't know about dollar. You also can't find a dollar location on Google maps or their website.
Also, location manager was very literal and not very customer oriented. When another customer asked to add scratches to the file and the agent did it, she repreended the agent for marking what the customer wanted because they were "not relevant". I wonder how the customer would be able to defend himself if they blamed him for the scratches upon returning the car...
Pros: Great staff at Lisbon AP.
Great experience!
Pros: The car was great - clean, drove well, great size. The representative at the counter was very friendly and spoke good English. We were able to get a mobile GPS and a pass for the tolls. All in all a great experience.
Cons: The rental car counter was hard to find at the Lisbon airport - It was under the Hertz heading and there was no Dollar sign, so we had to ask. The mobile GPS was tricky to use at times.
No Address!!!
Pros: Service was pleasant and the car was clean
Cons: I had I hard time getting there because there was no address given by Kayak. Calling the phone number given was very expensive from my US based cell phone and it proved to be useless. After an hour of searching I found a hertz address and checked to see there was a relationship between the two companies. I took a taxi there expecting to be turned away and they said they were expecting me.
Pros: Quick and clear check in
Cons: Contrary to the reservation, I was not able to drop off the car after 7pm. Very inconvenient.
Mixed
Pros: New car; friendly counter staff
Cons: Could let drop off a location specified in contract downtown Lisbon. Had to to go to airport. Phone numbers didn't answers. Email addresses given were wrong.
This is actually a hertz location
Pros: Rent went as expected for hertz at dollar price, so overall a good deal.
Cons: Both kayak and Hertz did a terrible job of communicating the address and the fact that it was a hertz location - kayak lists the correct address only when you book (not in the confirmation email), the phone number is hertz but agents didn't know about dollar. You also can't find a dollar location on Google maps or their website.
Also, location manager was very literal and not very customer oriented. When another customer asked to add scratches to the file and the agent did it, she repreended the agent for marking what the customer wanted because they were "not relevant". I wonder how the customer would be able to defend himself if they blamed him for the scratches upon returning the car...
Cons: The rental place does not exist. No address no valid phone number. I hope i didn’t get charged
Cons: My reservation was confirmed, then unavailable, the location was 30 minutes walking further than first posted and finally my offer on the spot was over twice as much so k canceled and took the bus after wasting most of my day. I’m the end your site did nothing more than waste a day of my vacation and additionally prevented me from seeing people and places I had made plans for. Never again.
Cons: Small print limits you to 60km a day
Pros: He staff members were competent and professional.
Cons: The original car supplied was smaller than expected for the category. I had to upgrade to fit people/luggage and the upgrade cost was almost as much as the original rental. However, the upgrade was minimally larger and definitely not worth double the cost. That situation was/is infuriating.
I got no car
Pros: Nothing
Cons: In Lisboa they did not found my booking!! The Assekuranze (Allianz) got their charges
Already with my creditcard.
I had to take another car for 100% more as the booking with KAYAK was .
A bad Deal !
Now I Must get my Money back for the Assecurrance( more than 300€) .
Pros: He staff members were competent and professional.
Cons: The original car supplied was smaller than expected for the category. I had to upgrade to fit people/luggage and the upgrade cost was almost as much as the original rental. However, the upgrade was minimally larger and definitely not worth double the cost. That situation was/is infuriating.
I got no car
Pros: Nothing
Cons: In Lisboa they did not found my booking!! The Assekuranze (Allianz) got their charges
Already with my creditcard.
I had to take another car for 100% more as the booking with KAYAK was .
A bad Deal !
Now I Must get my Money back for the Assecurrance( more than 300€) .
Newest models
Pros: They gave us a Jeep Renegade 2017 still smelling new
Cons: The insurance services that "you have to hire" which is not really true
Pros: Convertible was fun and easy to operate.
Toy car with 64k kilometers and smelling of a chai
Pros: The car did have a usb port and several somewhat newer technological features.
Cons: Strong smell of smoke.
Pretty beat up with the driver side mirror falling apart.
Car ran like a toy and felt like it was barely holding the road at times. Not surprising as it had over 60k kms on it.
Reliable
Pros: I liked the ease and courtesy of the staff, and not having to pay extra for driving into Spain. The price was very good too.
Cons: The smell of smoke in the car, and the fact that the GPS (otherwise good) apparently did not account for traffic conditions.
Cons: Arrived 20 mins. before scheduled pick up and had to wait almost 2 hours to pick up the vehicle due to limited staff capacity at the desk
Newest models
Pros: They gave us a Jeep Renegade 2017 still smelling new
Cons: The insurance services that "you have to hire" which is not really true
Reliable
Pros: I liked the ease and courtesy of the staff, and not having to pay extra for driving into Spain. The price was very good too.
Cons: The smell of smoke in the car, and the fact that the GPS (otherwise good) apparently did not account for traffic conditions.
Toy car with 64k kilometers and smelling of a chai
Pros: The car did have a usb port and several somewhat newer technological features.
Cons: Strong smell of smoke.
Pretty beat up with the driver side mirror falling apart.
Car ran like a toy and felt like it was barely holding the road at times. Not surprising as it had over 60k kms on it.
Cons: Arrived 20 mins. before scheduled pick up and had to wait almost 2 hours to pick up the vehicle due to limited staff capacity at the desk
Cons: It’s a scam. You’ll get a car from Goldcar not Ace. Ace doesn’t exist. Goldcar will charge you twice the amount then make up a fake scratch on your return and then charge you 300 euros to fix it.
There is no ace
Pros: Nothing
Cons: They don’t exsit
Pros: Sintra.
Cons: 1500 euro deposit?! Really? Come on
Dreadful, stay away
Pros: Nothing.
Cons: Nightmare. Stay Away.
Could not find a ticket counter in the airport
Car was dirty on delivery
Car had significant cosmetic damage
Customer service was rude and not helpful
On initial inspection they missed a 1in scratch on the front bumper among the more than 20 blemishes, then charged me 200 Euros for the scratch. I had photos of the scratch and will be appealing.
Terrible time waste on pickup and return.
What a nightmare.
Pros: Car
Cons: Being ripped off by them not accepting the online insurance I purchased from Kayak website
ACE Cancelled our reservation without any notification.
Cons: We called the local desk at the airport (they use a 3rd party, which clearly is a bad system) to let them know that we'd be a day late to get the car and they arranged to hold the reservation, but when we arrived, ACE had remotely cancelled it without an email or any kind of notification. Calling ACE customer service from the airport yielded an "oh well" response. So, we had to get a new rental directly from the other company. Thankfully THEY were able to help us.
Worse customer service ever.
Pros: Did not like one thing about them .
Cons: The woman behind the counter charged my card, than said she didn't. , mind you I called my credit card and had someone from customer service on the phone . The " manager" refused to talk to the cc company stating how that was not his " job" .
I have email ACE four time have yet to get an email back. They over charged the card over 340 euros. And I don't even get a response from them. Instead of yapping to each other , they should pay attention to their job, and help the people that are at their counter,
Avoid like the plague
Pros: the cleanliness of the car
Cons: I booked an economy car which was showing a large 5-door sedan. At the car rental place (GoldCar) they gave me a Fiat 500, which is a 3-door car, I think one of the smallest in existence. I had to pay for an upgrade. Then, they used obnoxious scare tactics to scare me into buying the overpriced insurance, which costed more than the car. On top of that, they charged paytoll fees, and some administrative fees.
The car used petrol, which added considerably to the gas money.
Customer service was unhelpful as expected, they kept transfering the guild from the car company to the reseller and back.
All in all, it was a terrible experience, one which I'll never forget and never recommend to anyone.
Horrible value for what we got - false advertizing and hidden costs
Pros: The car itself was fine.
Cons: The ACE rental car is very hard to find because it is gold car so that took us about a half hour. More so - we were supposed to pay $58.65 and we ended up paying $186 which is a crazy jump in price. This was a very rude awakening and they blamed it on required "added insurance" and extra fees. I feel very ripped off and was very unsatisfied because of it. If I were you I would make sure people know they will be paying 3 times the price that they booked it at.
Pros: After reading the reviews on google maps I canceled this reservation.
Cons: Poor ratings. Reservation canceled.
Bad
Pros: Nothing
Cons: Force you to buy insurance even if your fully covered for rental both with auto insurance and credit card insurance. Then they say you're fully covered until you drive back and there is a spot on the seat they want to charge you for it
Good luck finding Ace! Look for the long line!
Pros: Car was clean and ran well. Decent value for the money if you don't mind waiting in line instead of enjoying your vacation.
Cons: Ace rental car barely exists at the airport. Nobody in the airport knows where it is and it is not clearly marked in the area where all the rental car companies are located. I looked for 30 minutes and then called for another 30 minutes with no answer, but finally found it after asking several people. I was told to try Goldcar (sounds nothing like Ace) and there was a 6 inch sign on the counter that was blocked by the crowds of people waiting for their rentals. After getting a number, we still waited another 1 hour 20 minutes to get to the counter. By the time we were in our car, it was a 3 hour pick up. This took a good chunk of time out of our vacation day. Beyond frustrating!! All the confirmation had to say was, pick up at Goldcar. Simple solution that would avoid hours of frustration.
Cons: It’s a scam. You’ll get a car from Goldcar not Ace. Ace doesn’t exist. Goldcar will charge you twice the amount then make up a fake scratch on your return and then charge you 300 euros to fix it.
There is no ace
Pros: Nothing
Cons: They don’t exsit
Pros: Sintra.
Cons: 1500 euro deposit?! Really? Come on
Dreadful, stay away
Pros: Nothing.
Cons: Nightmare. Stay Away.
Could not find a ticket counter in the airport
Car was dirty on delivery
Car had significant cosmetic damage
Customer service was rude and not helpful
On initial inspection they missed a 1in scratch on the front bumper among the more than 20 blemishes, then charged me 200 Euros for the scratch. I had photos of the scratch and will be appealing.
Terrible time waste on pickup and return.
What a nightmare.
Pros: Car
Cons: Being ripped off by them not accepting the online insurance I purchased from Kayak website
ACE Cancelled our reservation without any notification.
Cons: We called the local desk at the airport (they use a 3rd party, which clearly is a bad system) to let them know that we'd be a day late to get the car and they arranged to hold the reservation, but when we arrived, ACE had remotely cancelled it without an email or any kind of notification. Calling ACE customer service from the airport yielded an "oh well" response. So, we had to get a new rental directly from the other company. Thankfully THEY were able to help us.
Worse customer service ever.
Pros: Did not like one thing about them .
Cons: The woman behind the counter charged my card, than said she didn't. , mind you I called my credit card and had someone from customer service on the phone . The " manager" refused to talk to the cc company stating how that was not his " job" .
I have email ACE four time have yet to get an email back. They over charged the card over 340 euros. And I don't even get a response from them. Instead of yapping to each other , they should pay attention to their job, and help the people that are at their counter,
Avoid like the plague
Pros: the cleanliness of the car
Cons: I booked an economy car which was showing a large 5-door sedan. At the car rental place (GoldCar) they gave me a Fiat 500, which is a 3-door car, I think one of the smallest in existence. I had to pay for an upgrade. Then, they used obnoxious scare tactics to scare me into buying the overpriced insurance, which costed more than the car. On top of that, they charged paytoll fees, and some administrative fees.
The car used petrol, which added considerably to the gas money.
Customer service was unhelpful as expected, they kept transfering the guild from the car company to the reseller and back.
All in all, it was a terrible experience, one which I'll never forget and never recommend to anyone.
Horrible value for what we got - false advertizing and hidden costs
Pros: The car itself was fine.
Cons: The ACE rental car is very hard to find because it is gold car so that took us about a half hour. More so - we were supposed to pay $58.65 and we ended up paying $186 which is a crazy jump in price. This was a very rude awakening and they blamed it on required "added insurance" and extra fees. I feel very ripped off and was very unsatisfied because of it. If I were you I would make sure people know they will be paying 3 times the price that they booked it at.
Pros: After reading the reviews on google maps I canceled this reservation.
Cons: Poor ratings. Reservation canceled.
Bad
Pros: Nothing
Cons: Force you to buy insurance even if your fully covered for rental both with auto insurance and credit card insurance. Then they say you're fully covered until you drive back and there is a spot on the seat they want to charge you for it
Good luck finding Ace! Look for the long line!
Pros: Car was clean and ran well. Decent value for the money if you don't mind waiting in line instead of enjoying your vacation.
Cons: Ace rental car barely exists at the airport. Nobody in the airport knows where it is and it is not clearly marked in the area where all the rental car companies are located. I looked for 30 minutes and then called for another 30 minutes with no answer, but finally found it after asking several people. I was told to try Goldcar (sounds nothing like Ace) and there was a 6 inch sign on the counter that was blocked by the crowds of people waiting for their rentals. After getting a number, we still waited another 1 hour 20 minutes to get to the counter. By the time we were in our car, it was a 3 hour pick up. This took a good chunk of time out of our vacation day. Beyond frustrating!! All the confirmation had to say was, pick up at Goldcar. Simple solution that would avoid hours of frustration.
Pros: Ease of drop off; friendly staff; vehicle (Peugeot 2008) in good condition
Cons: Long wait to pick up vehicle (both at meet and greet and at off-airport office); relatively high cost to initiate vehicle electronic toll recorder
Pros: It was a perfect experience. Quick, easy and affordable
| Most popular agency | DRIVEONHOLIDAYS |
|---|---|
| Most popular car type | Compact |
| Average price | R324/day |
| Good deal | R253/day |
On average a hire car in Lisbon costs R324 per day.
Compact (Ford Focus or similar) is the most frequently booked hire car type in Lisbon.
In the past 72 hours, the cheapest hire cars were found at INTERRENT (R144/day), SURPRICE CAR RENTAL (R185/day) and SADORENT (R241/day).
Based on ratings and reviews from real users on KAYAK, the best car hire companies in Lisbon are Alamo (8,7, 6478 reviews), Enterprise (8,5, 12820 reviews), and National (8,2, 3672 reviews).
The only car hire company onsite at Humberto Delgado Airport is DRIVEONHOLIDAYS.
The only car hire company that offers shuttle or pick-up services from Humberto Delgado Airport to off-airport locations is DRIVEONHOLIDAYS.
In the last 72 hours the cheapest hire car price was found at INTERRENT Rua Salgado Zenha, Lote 1 / 2 2685-332 (8 kilometres from the city centre).
Take a look at our extensive car hire location map to find the best hire cars near you.
