Cons: I arranged for a 5 am pickup. There was no shuttle. I was then waiting for the office to open at 6am as was posted at the office. By 6:10 there was still no one. I rented a vehicle from Avis. I will not be using hertz again.
10.0 ExcellentJun 25 2020
Pros: Ease - process was painless and relatively efficient.
2.0 MediocreJul 24 2019
Pros: I enjoyed leaving and never rent anything with hettzCons: When I removed the car the employee said that the car was new and had no defects, including the marking sheet showed no malfunctions. Arriving in the car we found several risks and breakdowns and took a picture, because the employee said that anything later was discounted. but at the time of returni
8.4 ExcellentJul 20 2019
Pros: The staff was friendly and the car was nice.Cons: The wait was quite long getting the car. I was told it was easy to see the gas station at the airport upon the return but I didn’t. Someone from another rental helped me find it and actually rode with me. And they charged my credit card a $1300 deposit but haven’t credited it yet as promised.
4.4 OkayMay 8 2019
Pros: Car wasn’t filled with gas. Had to to fight with Hertz about that. Didn’t believe me that I’d received an empty vehicle. Also over charged fur insurance.
9.6 ExcellentMay 4 2019
Pros: The staff offered an upgrade. The process was easy and fast upon checking in and out. We got a great price as well!Cons: The car was small. We could have gotten a bigger size only because my husband is a giant! But that was out doing, not the company’s.
2.0 MediocreFeb 10 2019
8.4 ExcellentOct 13 2018
Great rental just extremely slow customer servicePros: Great car, great priceCons: It took more than 30 minutes before we were served at the pick up counter. Then all was well.
8.0 ExcellentMar 5 2018
Pros: Fast and friendly seeviceCons: How they place exorbitant holds on your card if you don’t pay for insurance
2.0 MediocreOct 8 2017
Did not receive our carPros: NothingCons: We came to the counter around 8am when we were supposed to pick up our car and they didn’t even what we ordered. So we waited because their systems were down. We waited over 45 minutes and still no car. We need to leave the airport around 9am to be able to make it to something we had planned. So we had to leave hertz and go to another rental company. We were 30 mins late to something that was very important. We were very unsatified with our service. Hertz made us late to something we needed to be on time too.