Auckland Car Hire

Cons: At the drop-off we had to give the keys to a guy in the car park with a little thrifty sticker on his shirt. We did not get any confirmation that we gave the car back nor that is was still in perfect conditions. It felt a bit weird afterward that we had nothing in your hands to proof that we brought the car back without any damage.

Cons: We weren't able to rent the car from them at all and had to pay for a new reservation through a new company, although we had pre-paid through Hertz

Cons: no issues

Cons: Unfriendly staff and service

Cons: Could be a little cheaper for a one way rental, but understandable.

Cons: they did not have a car there for Me as I did not show up on my rental Date but 30 hours later. They only hold cars for 24 hours which is not much leeway on a long international travel

Cons: There was nothing that we did not like about the car rental.

Cons: Drop-off was difficult for unfamiliar location. Fuel nearby was not accessible.

Cons: We were overcharged by about $250 from the quote I got from Kayak and now have to try and fight it from abroad,

Cons: Signage was weak. We were not sure where to drop off exactly. It was all outdoors and uncovered. Not a problem in our case, but I'm not sure what is done during a storm.

Cons: n/a

Cons: We booked SUV, got sedan instead

Cons: The car park was not clearly signed, though it could have been our fuzzy-headedness following the red eye flihht

Cons: The AVIS agent at the Auckland airport was not friendly. She had a very harsh tone, was annoyed to be communicating with a customer, and was very peeved that we did not arrive at the exact hour our reservation was set for (no matter that we were just arriving from an international flight). The car itself was great. The customer service, not so much.

Cons: No receipt on arrival, very poor signage, had to drop car and then find our way into terminal to check out.

Cons: My flights were delayed so they gave my booked car away. They had no other car options either. Even though I entered all my contact information in while booking the car they said they had received no contact information through kayak. Very disappointing experience.

Cons: The rental counter is a bit far from the airport, so be prepared to spend a bit more time on pickup then with other companies. Otherwise, good experience.

Cons: I would have liked a little instruction on the specific controls on the car (how to use speed control etc.) but not a big issue.

Cons: There is no information when booking the reservation that discloses that the car cannot cross from the north island to the south and there is a minimum rental of 3 days. The reservation was booked from Aukland to Queens town and we did not learn about this stipulation until we went to pick the car up. Had to change our plans and spend much more money on new reservations.

Cons: Budget NZ have overcharged my Credit Card by $300 and not even sent an invoice to justify their charges. What a joke - supposed to be a premium provider...they didnt give me the car paid for (it was a crappy hybrid) and the car stank like a previous renter had spilled Dum Sum in the boot! Dissapointing Budget total rip off and fraudulent charges without substantiation!

Cons: When other rental car companies quoted me it was an all inclusive cost, it wasn't clearly noted that the car was a manual and the price didn't include insurance. So when I actually picked up the car they gouged me on both of those and the quotes price was more than doubled. I had somewhere to be and didn't have much of a choice. Feel like they knew that and really took advantage with the price.

Cons: The price given to me online was not the price I was charged for and when I called the 800 number, the customer service office was closed. I feel I was charged more money because I was in a rush to catch my flight- Poor business practice by Budget. When I picked up the car, the service representatives had me sign that the car was not damaged before even receiving the keys. I asked if there was damage, could I come back and fill out the form to reflect that, and they said "yes"... but the second I received my keys they shut the gates and left for the day. I asked why the price on the document they gave me was different than what I received online and they told me I'd only be charged the additional amount if I returned the car with less than a full tank of gas. The car was returned full and I was still charged more money than quoted online.

Cons: The guy at the reception of airport was challenging everything we had to say. Not polite.

Cons: Reservation did not alert me to drop off location NOT being what I requested, which was wellington airport. A small hassle.

Cons: Upon arriving in Auckland we were told by the Budget desk at the airport that there was no reservation in the system under my name. This was not our original pickup location, but they assured us they would be able to see it regardless. After a couple minutes they said they saw it after all at the Penrose branch and told us to catch a cab there. $40 cab ride later the Penrose station tells us that they also cannot see my reservation, that all of the cars like the one I could PROVE I'd reserved on the lot were reserved by other people. They then told me my total reservation for a smaller car would be $350+ higher than I had secured in advance and that I was out of luck if I wanted anything else. Thankfully upon delivery to Wellington the Budget desk was able to lower the previously charged amount to match my original quote, which is a huge saving grace for me. Unfortunately that still means that I paid the price of an SUV rental for a Toyota corolla.

Cons: My reservation was never found by dollar when we arrived. Had to rebook the reservation and it delayed us 2 hours. Not dollars fault. It was kayaks. Jazz at Dollar was very accommodating and helped us get a car.

Cons: Didn't realise depot is not on airport grounds but very close and easy to get to via shuttle bus

Cons: The customer service was really bad - they made a commitment to a certain price and then tried to change it saying you're picking up from a premium location etc. Bad customer service with a care rep called Janita Lou that was completely non co-operative.