Milan car hire

CarTrawler and Ecovia offered no service whatsoever

Pros: Nil

Cons: Our flight was slightly delayed. I had mentioned I'd be at the terminal shuttle service at 9pm, but obviously wasn't there for that. I walked over to the shuttle area at 9:15pm, and not once did the shuttle return. I called Ecovia incessantly and there was no pick up, despite their closing time stating 10pm. I then ran cartrawler (the agency) and they were rude and unhelpful. After explicitly stating that i'd called Ecovia myself, they attempted to ring. As they didn't pick up (as expected), the woman hung up on me. When I called back, she said it was too bad as I did not make the 9pm reservation. During these calls, I even caught a cab to Ecovia, but they had closed early (cost me me £35 return). I then forfeited the booking and went to Eurocar who were more than helpful - no issues with them. Both cartrawler and Ecovia should be removed from your offerings.