9.6 ExcellentSep 22 2019
Pros: YesCons: Line at check in was long
5.6 OkaySep 23 2017
Cons: The representative was a bit rude. although the tank was full, he insisted that I will add another 6-7 liters to the tank.
2.0 MediocreSep 10 2017
KAYAK advertises false informationPros: They were able to upgrade us to what we paid forCons: We ordered a 5 person SUV and the rental was not a 5 person SUV. The rental company said they didn't offer a 5 person SUV at the price we paid and that KAYAK site was displaying false information about the class of car we paid for. There are no 5 person SUVs available in the class of car we paid for but on KAYAK the option we chose said 5 person SUV and that description on KAYAK was the deciding factor. In other words we chose this car and this company because o KAYAKS descritpion. If steps they're not taken to compensate us I will be filing complaints with staying local and private officials
10.0 ExcellentJul 18 2017
Pros: Very easy pickup and dropoff. When we got contract at pickup, it was different than price quoted but they changed it right away. Very friendly. Someone came and picked us up at the guesthouse.Cons: Didn't advertise that they would do pickup but guesthouse proprietor said that was usually done and she called. Would have been nice if we knew that up front.
2.0 MediocreMay 26 2017
Window broken, dirty, 2.5 hr wait with a bookingCons: Window was broken and wouldnt roll up. With heavy winds and 30 degrees outside, this was not ideal. Since it took 2.5 hrs waiting in line to get the car i prebooked, and since rhe airport was 45 min away, i didnt have any time to return the car on my short stopover or i would have missed the time window to see beautiful iceland. Instead i had to spend more money and book a driver. The car had not been cleaned on the inside either.
9.6 ExcellentApr 28 2017
Upgrade sagaPros: Wifi in the car. It was fun. Worth the up charge.Cons: It was abut pricey.
2.0 MediocreMar 20 2017
Massive lineCons: Queue was absolutely massive while other car hire company's queue were minimal. Instead of waiting hours, we sadly decided to rent with another provider even though we had pre-paid with budget. Pretty pathetic business practice
4.0 OkayJan 2 2017
Initially good customer service, but headaches folCons: I was charged for multiple extra days because I used an after hours key drop. This is in the process of getting worked out (hopefully), but has created a major headache.
4.8 OkayJan 1 2017
Poor Customer ServicePros: The car itself.Cons: The lack of communication regarding the price as well as the drop off time/location. They told us to drop the car off by 5 pm and they closed at 1pm. They also told us that there would be a shuttle to take us back to our hostel and there wasn't. Finally, the woman who gave us the rental said she would charge us for one day instead of two and didn't.
2.0 MediocreNov 7 2016
Pros: The rental facility had moved and the organization Budget never informed us of the change. When we contacted corporate, they said they were not responsible for the iceland local. This is the worst service we have ever received. You should not have them listed as a choice!!!