Car hire at Reykjavik Keflavik Intl Airport

Pros: Staff in Iceland was helpful.

Cons: I booked a SUV (Jeep Wrangler or equivalent) and when I arrived I found out that my reservation was for an economy car (Mazda CX-3). I was mislead by Kayak /Dollar, if I had know that for the price I was getting economy instead of SUV, I would not have booked.

Pros: I won't go back with this company. I advice to shop around....i cant write proper review because only allow 100 words

Cons: please read all. its a trap. 1- car selected wasn't available, 2- refund for GPS still not done, 3 - we were offered insurance by Runar Jonsson - he misleaded us on the amount charged and didn't tell about 550.00 CFH fee in case of damage. I have the brochure to proof. Very disapointed with service

Pros: Drop off & pick up was easy although we did have to wait a while for the shuttle bus

Cons: Customer service- our windshield wipers were ineffictive for the trip. Extremely streaky, everything was blurry, it was like driving with the wrong prescription glasses. Very unsafe. And when we reported it to Dollar they did nothing. Very dissatisfied by their customer service and felt unsafe.

Cons: The rental was not what I reserved. I had to cancel and pay double the rate.

Refused my debit MasterCard, left me stranded

Pros: Nothing

Cons: This agency was happy to take my reservation with my card, but when presenting it there, refused it because it says debit on the front. Literally every other rental agency has used my card without a hitch, but these guys told me to get lost. Unfortunately, this left me stuck at the airport quite late with few transport options, as no other agencies had any cars. Terrible customer service experience, will avoid them at all costs in the future.

Cons: Drop off is in same place when pick up A It takes a lot of time for drop off

Pros: The people were kind and tried to be helpful

Cons: I reserved a vehicle that was supposed to seat six. When I arrived they had a van for me that seated five. After explaining a few times that we had six people and that the reservation showed a six person vehicle and that I had confirmed the reservation by phone a week previously they said that the system had made a mistake but they would try to accommodate us. They finally found a van that seated 6 but was pretty high miles and beat up (missing hub cap, dented side panels, cracked windshield, significant scratches. In the end everything worked out okay, but things started out a little rough.

Car was way smaller than we thought

Cons: need to redefine what you consider a van to be