2.0 MediocreOct 5 2019
Pros: We liked our vehicle once we finally got what we thought we were getting. They did work with us on switching vehicles but we're not very happy about it.Cons: The photo showed on line was iof a large van, not a minivan. We were paying about $1,500, which is a lot money for a rental vehicle. There were six adults and seven pieces of luggage. We traveled with the same group a couple of years ago and knew we needed a larger vehicle. However, when we got to Avis, they tried to send us with a minivan. We went back to the counter and they reassigned us vehicles four different times! It was a painful and lengthy process. In the end, we finally got an in between size vehicle, which worked out fine. It's just too bad they didn't give us what was pictured initially. We end up spending the first two hours of our vacation trying to get our rental vehicle straightened out, which was rather irritating for all of us!
9.2 ExcellentAug 10 2019
Pros: Staff friendly Drop Off easy Very good carCons: Check in is too long
9.6 ExcellentJun 10 2018
Smooth experience, just a bit expensivePros: Very easy for an American traveler with no European driving experienceCons: The added fee of the insurance at the time of pickup was a bit of a shock.
10.0 ExcellentOct 2 2017
Pros: Check-out was fast and easy. Agent was very nice and extremely helpful
10.0 ExcellentSep 23 2017
Great staff in Zurich!Pros: When I booked, the airport was not a drop off option. We picked the car up in Florence and was a one-way drop. When we got to the city location in Zurich, the attendant told us we could return at the airport, no problem, he reviewed the vehicle issues we had, made notes & programmed the airport location into our gps. Airport drop off was quick & easy.
9.2 ExcellentSep 5 2017
Pros: The car was great. Fuel efficiency is one of my main criterion and this car was excellent.Cons: The drop-off location in Milano Centrale was hard to find in a little street very congested and not that near to the train station. I had to run to catch my train.
6.8 GoodAug 18 2017
Unconditioned costsCons: A lot of different additional costs, wich you have to pay
9.2 ExcellentMar 26 2017
Pros: great service, efficient, easy to understandCons: It's expensive in Europe!
6.0 GoodMar 5 2017
Not greatPros: Avis agent treatment @ pick-up in SwitzerlandCons: Pick-up location very hard to find @ Zurich. Suddenly I get charged 80 euros more than the originally agreed price.
6.8 GoodOct 7 2016
Month rental from AvisPros: Relatively new car. Good instructions at pic up.Cons: I choose Avis based on their online ads for a luxury car rental with a trunk. I called twice to confirm. Upon arrival the only car they had in that category was a station wagon.