Pros: Good value for money.
Nice car to drive (SEAT Ibiza)
Helpful staff at pick up compound.
Cons: Waiting 20 mins at pick up desk.
Salespersons attitude to my having own excess insurance cover.
Paying £23 extra for taking car to Republic of Ireland.
Windscreen washer bottle almost empty.
Jan 29 2019
Pros: All round great experience, helpful and chatty staff at drop off.
Cons: Lucky wasn’t raining but the covered walkway is being worked on now
Nov 9 2017
Cons: Didn’t get car!:/
May 1 2017
Cons: Irish registered car. Speedo in Kilometers per hour.
Jul 10 2017
ABSOLUTE JOKE - do not use.
Pros: Car itself was new.
Cons: 1. The car was supposed to be Full of fuel - it was empty and i was left stranded in the country with no phone service or open fuel stations (pickup late at night)
2. Nobody will answer the phone
3. Upon complaining i was told to just ring head office...
Apr 23 2018
Pros: No hassle picking up car. Great price.
Jan 22 2019
Excellent but slow pick up
Pros: Car, cleanliness, ease of process. Overall car hire as it should be - no excess hard sell, just here’s your car and off you go. Return even simpler.
Cons: Delay in picking up due to 1 person only dealing with all Budget and Avis rentals. Not his fault - he was very efficient and friendly but policy decision to employ only 1 person to cover all pickups for 2 companies.
Cons: No vehicle and poor customer service. Cancelled booking at desk.
Jul 31 2018
Solid choice- great customer service
Pros: Hertz rental in UK (I’m from USA) was reasonably convenient- I accidentally booked from wrong Airport. Unfortunately I wasn’t able to pick up at the other airport- though they tried! They helpfully delayed pickup. I should have investigated insurance more thoroughly so that added unexpected costs. Still a good cake given unlimited mileage!
Cons: Car was very basic model and smelt vaguely musty. Again insurance charges were unexpected expense. (2x estimated).