2.0 MediocreMay 19 2021
Cons: New airplane ticket to rent car if using debit car
8.0 ExcellentMay 19 2021
Pros: Drop off was quick and painless. I think we waited about 25 minutes for the van to be ready at the Newark airport when we went to pick it up. We had a Chrysler Pacifica van and it ran well, got over 25 mpg driving fast, and the AC worked good.Cons: On the downside, the third seat was elecric folding and it did not work properly. We had to manually push the cushions down to get a flat floor. For a long trip, the front seats in the Pacifica van are strictly mediocre, and the 2nd row seats are awful - like a padded jump seat. Too many gadgets. I will reserve final judgement on the billing for when we get the credit card statement.
10.0 ExcellentMay 15 2021
Pros: Everything went great! Friendly check out, very short wait, clean and ready car...Will rent from again!Cons: Nothing, very satisfied!
4.0 OkayMay 3 2021
Pros: Staff was OK.Cons: Car was less than what I expected. Car had many scrapes and scratches. There were no signs directing me to the drop off at Bradley.
8.0 ExcellentMar 1 2021
Pros: The car was spacious, the pickup representative was very kind despite our delay, as a van (which was reserved and needed for moving space) wasn't at first available and we had to wait. The car ran nicely and was very clean.Cons: Transparency of cost. We just received our final charge and were surprised by a $150 cleaning fee, despite the car being perfectly clean upon returning it. This was not disclosed prior to our dropoff and really pushed the cost of this rental over the line for us financially. Had we known of so many surprise fees, we would not have booked at this cost.
4.0 OkayFeb 19 2021
Pros: The drop off was ok. Not the friendliest. I am extremely hard of hearing, and repeatedly asked the clerk to please slow her speech down. Never happened.Cons: I could have been given more of an explanation as to how and where to pick my car up. Also, the car smelled like marijuana (interior). It was an extremely uncomfortable car. Also, there was a dent and scratches, and these were never acknowledged.
2.0 MediocreDec 7 2020
Pros: Staff was rude. Manager was not, however and tried to satisfy my reservation, but ultimately was unable to.Cons: Misleading representation of type of car to be rented. I booked because an X3 BMW was promised and then when I went to pick up car was told that wasn't possible. Definitely a bait and switch tactic.
10.0 ExcellentNov 23 2020
Pros: Both at pick up and drop off, the people I spoke with to help me were excellent, very polite and helpful.Cons: It would have been a time saver if I was told that the drop off at PBI was shared with Hertz Rental, there was no signage, since Covid I was told everything has been combined.
2.0 MediocreJun 3 2020
Pros: Nothing I will never use your service againCons: Everything, the rental process was a disaster, fake price , could not cancel, unbelievable bad.
4.4 OkayDec 10 2019
Pros: Drop-off very easy.Cons: The person that attended us in Newark kept including add-ons as if we didn't have a choice with the final price being 4x what the online price had been. Luckily we understood what was happening in time and decided against the better car, gasoline charge, extra insurance (we had already paid for one online through the website), E-Z pass, etc.. Still, we ended up paying double the amount to add a second driver. I would have chose that already online if it was more clearly presented on the website.