Recent reviews
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- Neutral
- Negative
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9,2
Pros: Very helpful staff.
Cons: Accept debit credit cards
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7,6
Pros: Pickup and Drop-off were super easy.
Cons: The toll pass didn't work. I wish we didn't have to call customer service and clarify and now pay the tolls 6 weeks later.
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6,8
Pros: Staff was generally great. The problem was more enterprise fine print/details.
Cons: Car had a damaged tail light at pickup. Despite being entered into the system, they still called and tried to bill me for it. Very little (expensive) flexibility in changing drop off locations.
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9,6
Great rental!
Pros: Everything was great — customer service; the car; the ride.
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10,0
Pros: Very new and clean car. The customer service was excellent when I needed to extend my rental.
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10,0
Speedy excellence
Pros: Drop off was easy and the attendant at drop-off was very friendly and professional. Service and price for rental was perfect
Cons: I felt a little rushed when I first came for the pickup. It was not a busy time and I was the only customer in the lobby so I just wished the employee was a little more attentive and careful not to rush. I could barely catch the words he said because he was speaking to me very quickly. That’s the only suggestion for improvement.
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10,0
Pros: Very easy though LGA construction was a challenge
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9,6
Enterprise in East Elmhurst
Pros: Service was wonderful, thoughtful and considerate. Polite and friendly!
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10,0
Absolute pleasure to deal with
Pros: Normally, I hate the rental car experience. This time though, it couldn’t have been better. The staff were incredibly friendly both when getting the car and returning it. One of the dudes remembered us and made a point of coming out and saying hello and asking about our trip. My wife had our baby inside and the staff were so accommodating and great. Just amazing customer service. Also regarding the car itself, we had no problems at all with it. It was perfect.
Cons: Nothing. Everything was A+
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10,0
Enterprise is hard to beat
Pros: Every person there is right on top of customer service. Answers not shrugs..perfect
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10,0
Pros: Staff was very friendly, and made it very easy to get there and check in/out.
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10,0
So easy and smooth!
Pros: The customer service was great, it was so quick and easy! They had multiple car options and let us choose which vehicle we wanted. They also didn’t try to upsell or get us to pay for a bunch of extras, which I really appreciated.
Cons: The only thing I didn’t like is that the lot is set up so you can’t be dropped off inside the fence unless you’re on their shuttle. Not a big deal, but a little annoying when it’s raining and you’re lugging suitcases.
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9,2
Pros: Very helpful staff.
Cons: Accept debit credit cards
review from
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9,6
Great rental!
Pros: Everything was great — customer service; the car; the ride.
review from
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10,0
Pros: Very new and clean car. The customer service was excellent when I needed to extend my rental.
review from
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10,0
Speedy excellence
Pros: Drop off was easy and the attendant at drop-off was very friendly and professional. Service and price for rental was perfect
Cons: I felt a little rushed when I first came for the pickup. It was not a busy time and I was the only customer in the lobby so I just wished the employee was a little more attentive and careful not to rush. I could barely catch the words he said because he was speaking to me very quickly. That’s the only suggestion for improvement.
review from
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10,0
Pros: Very easy though LGA construction was a challenge
review from
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9,6
Enterprise in East Elmhurst
Pros: Service was wonderful, thoughtful and considerate. Polite and friendly!
review from
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10,0
Absolute pleasure to deal with
Pros: Normally, I hate the rental car experience. This time though, it couldn’t have been better. The staff were incredibly friendly both when getting the car and returning it. One of the dudes remembered us and made a point of coming out and saying hello and asking about our trip. My wife had our baby inside and the staff were so accommodating and great. Just amazing customer service. Also regarding the car itself, we had no problems at all with it. It was perfect.
Cons: Nothing. Everything was A+
review from
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10,0
Enterprise is hard to beat
Pros: Every person there is right on top of customer service. Answers not shrugs..perfect
review from
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10,0
Pros: Staff was very friendly, and made it very easy to get there and check in/out.
review from
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10,0
So easy and smooth!
Pros: The customer service was great, it was so quick and easy! They had multiple car options and let us choose which vehicle we wanted. They also didn’t try to upsell or get us to pay for a bunch of extras, which I really appreciated.
Cons: The only thing I didn’t like is that the lot is set up so you can’t be dropped off inside the fence unless you’re on their shuttle. Not a big deal, but a little annoying when it’s raining and you’re lugging suitcases.
review from
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7,6
Pros: Pickup and Drop-off were super easy.
Cons: The toll pass didn't work. I wish we didn't have to call customer service and clarify and now pay the tolls 6 weeks later.
review from
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6,8
Pros: Staff was generally great. The problem was more enterprise fine print/details.
Cons: Car had a damaged tail light at pickup. Despite being entered into the system, they still called and tried to bill me for it. Very little (expensive) flexibility in changing drop off locations.
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