Recent reviews
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10,0
Pros: Service was super friendly, at every step of the way. The car was in great condition and we are in and out very quickly.
Cons: This is no fault of enterprise, but the shuttle situation to and from LaGuardia is pretty brutal.
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4,0
Pros: The staff was warm
Cons: Staff could be more knowledgeable. As of 9/22 citi pulled rental car protection on all their credit cards, but the agent did not know and still let me use my citi card and without getting the minimum insurance. One is illegal to drive without insurance!
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10,0
Pros: The employees that helped with pickup and return were very friendly and fast. I had a very pleasant experience.
Cons: Could use a better pedestrian entrance for anyone arriving by public transportation.
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9,2
Pros: Very helpful staff.
Cons: Accept debit credit cards
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7,6
Pros: Pickup and Drop-off were super easy.
Cons: The toll pass didn't work. I wish we didn't have to call customer service and clarify and now pay the tolls 6 weeks later.
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6,8
Pros: Staff was generally great. The problem was more enterprise fine print/details.
Cons: Car had a damaged tail light at pickup. Despite being entered into the system, they still called and tried to bill me for it. Very little (expensive) flexibility in changing drop off locations.
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9,6
Great rental!
Pros: Everything was great — customer service; the car; the ride.
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10,0
Pros: Very new and clean car. The customer service was excellent when I needed to extend my rental.
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10,0
Speedy excellence
Pros: Drop off was easy and the attendant at drop-off was very friendly and professional. Service and price for rental was perfect
Cons: I felt a little rushed when I first came for the pickup. It was not a busy time and I was the only customer in the lobby so I just wished the employee was a little more attentive and careful not to rush. I could barely catch the words he said because he was speaking to me very quickly. That’s the only suggestion for improvement.
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10,0
Pros: Very easy though LGA construction was a challenge
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9,6
Enterprise in East Elmhurst
Pros: Service was wonderful, thoughtful and considerate. Polite and friendly!
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10,0
Absolute pleasure to deal with
Pros: Normally, I hate the rental car experience. This time though, it couldn’t have been better. The staff were incredibly friendly both when getting the car and returning it. One of the dudes remembered us and made a point of coming out and saying hello and asking about our trip. My wife had our baby inside and the staff were so accommodating and great. Just amazing customer service. Also regarding the car itself, we had no problems at all with it. It was perfect.
Cons: Nothing. Everything was A+
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10,0
Pros: Service was super friendly, at every step of the way. The car was in great condition and we are in and out very quickly.
Cons: This is no fault of enterprise, but the shuttle situation to and from LaGuardia is pretty brutal.
review from
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10,0
Pros: The employees that helped with pickup and return were very friendly and fast. I had a very pleasant experience.
Cons: Could use a better pedestrian entrance for anyone arriving by public transportation.
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9,2
Pros: Very helpful staff.
Cons: Accept debit credit cards
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9,6
Great rental!
Pros: Everything was great — customer service; the car; the ride.
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10,0
Pros: Very new and clean car. The customer service was excellent when I needed to extend my rental.
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10,0
Speedy excellence
Pros: Drop off was easy and the attendant at drop-off was very friendly and professional. Service and price for rental was perfect
Cons: I felt a little rushed when I first came for the pickup. It was not a busy time and I was the only customer in the lobby so I just wished the employee was a little more attentive and careful not to rush. I could barely catch the words he said because he was speaking to me very quickly. That’s the only suggestion for improvement.
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10,0
Pros: Very easy though LGA construction was a challenge
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9,6
Enterprise in East Elmhurst
Pros: Service was wonderful, thoughtful and considerate. Polite and friendly!
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10,0
Absolute pleasure to deal with
Pros: Normally, I hate the rental car experience. This time though, it couldn’t have been better. The staff were incredibly friendly both when getting the car and returning it. One of the dudes remembered us and made a point of coming out and saying hello and asking about our trip. My wife had our baby inside and the staff were so accommodating and great. Just amazing customer service. Also regarding the car itself, we had no problems at all with it. It was perfect.
Cons: Nothing. Everything was A+
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7,6
Pros: Pickup and Drop-off were super easy.
Cons: The toll pass didn't work. I wish we didn't have to call customer service and clarify and now pay the tolls 6 weeks later.
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6,8
Pros: Staff was generally great. The problem was more enterprise fine print/details.
Cons: Car had a damaged tail light at pickup. Despite being entered into the system, they still called and tried to bill me for it. Very little (expensive) flexibility in changing drop off locations.
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