| Pick-up location | Naples |
|---|---|
| Hire locations | 71 |
| Airport locations | 32 |
Cons: Unfortunately, Avis gave us a different category car. Instead of having a convertible Fiat 500, we received a standard Fiat 500. Given that we booked and fully paid a convertible one at a higher price than the standard one on 28.04 to make sure we h
Not what I expected
Cons: Firstly, I had wrote in to say I'd prefer a Mercedes or anything except for an alfa romeo and what I got in the end was an alfa. Also, I wasn't informed that I needed 2 credit cards for deposit ; one visa and one mastercard which I did not prepare beforehand which resulted in so much trouble and delay when I picked up the car at almost 12am. Utterly disappointed.
Terrible Service / No Lost and Found
Pros: The people did a quick check on the vehicle and processed the return quickly.
Cons: We left a very important item (an heirloom glass jar filled with sand) in the center console of the vehicle and when we called the drop-off location they were very rude about helping us find the item. Then we called back and they still were not helpful. It seems they did not look through the vehicle thoroughly and we have still not been able to recover the item.
Cons: Unfortunately, Avis gave us a different category car. Instead of having a convertible Fiat 500, we received a standard Fiat 500. Given that we booked and fully paid a convertible one at a higher price than the standard one on 28.04 to make sure we h
Not what I expected
Cons: Firstly, I had wrote in to say I'd prefer a Mercedes or anything except for an alfa romeo and what I got in the end was an alfa. Also, I wasn't informed that I needed 2 credit cards for deposit ; one visa and one mastercard which I did not prepare beforehand which resulted in so much trouble and delay when I picked up the car at almost 12am. Utterly disappointed.
Terrible Service / No Lost and Found
Pros: The people did a quick check on the vehicle and processed the return quickly.
Cons: We left a very important item (an heirloom glass jar filled with sand) in the center console of the vehicle and when we called the drop-off location they were very rude about helping us find the item. Then we called back and they still were not helpful. It seems they did not look through the vehicle thoroughly and we have still not been able to recover the item.
Pros: Staff was great, car was good working order and exactly what we asked for
Cons: We returned the car 50 minutes after our allotted time (2:50pm instead of 2:00pm) because of unexpected traffic and we were charged an additional 100$ for an entire day. The staff says it’s automatic charge past 15 minutes in the computer. We are very upset.
Pros: Nothing
Cons: For starters They did not have the car I had selected. I understand if the car was not available that day, in this case they didn’t have any BMW X2 as a part of their fleet. I would’ve written a full review but the text is limited in this field. Don’t book with them! I wasn't the only one duped.
Pros: The drop off was easy and the courtesy bus was waiting but I think that was more luck than their efficiency.
Cons: Everything. The office location , the poor Signage, the attitude of the staff. It was not progressive. Perhaps it felt like hiring a car, from my memory, say in the 1990s when it was such a hassle.
Great service!
Pros: Shuttle pick up was smooth and easy. Not a long wait at the rental Center. While returning the car was met by a pleasant representative who quickly processed us so we could get to the airport !
Cons: N/A
Pros: Nothing
Cons: We weren’t able to pick up the rental. They wanted a 700 euro deposit which we did not have. That’s ridiculous! How does anyone afford to rent a car with this company?
RENTER BEWARE: BUDGET IN NAPLES WILL PIN YOU FOR PRIOR EXISTING DAMAGE
Pros: nothing
Cons: Upon arrival, it took 1.5 hours just to get the car even though there wasn't even a line. The staff at this location was just very lazy and slow and practically incompetent. It was nothing like getting a rental car in the states where it takes all of 10-20 minutes to get in and get out.
We used the car probably 3 times out of the 4 days we had the rental and nothing happened - no accidents, no scrapes, no doors were opened on the vehicle - nothing happened to the car.
Dropping off the car was a literal nightmare. Even though my husband and I conducted a walk through assessing any damage to the car prior to leaving the car lot, the employee checking the car back in to inventory pointed out TINY insignificant scratches on the car that were previously there and we ended up with a 450 euro bill for so-called "damages." We bought insurance thankfully, but these slimy people took advantage of us in a HUGE way and I have never had such a poor experience in my life. I will be reporting this to Budget headquarters and will never rent with them again.
Pros: Enrico at drop-off was great. Car was great.
Cons: I was lied to about insurance and required to purchase their insurance and the total bill was double what was quoted. I did add gps, but that should not have accounted for all of the extra
Surprise!
Pros: The car was almost brand new and was very nice.
Cons: However, we did not receive the BMW 5-Series we reserved, but were required to provide TWO different credit cards that were each charged the full rental amount! Ridiculous! The only other card I had was a debit card which held my money hostage during my vacation.
The staff was helpful, but this secret policy is terrible!
In addition, price was higher than quoted in reservation.
Cons: The VW Up is a car with transmission issues as I found out by driving it up that Almalfi Coast roads and then by Googling it. An automatic that stalls and does not kick into gear especially in 2nd is scary uphill and on an autoroute. You should eliminate the car from your fleet.
The pick up and drop off don't have much space and it was stressful. Then again Naples is a hectic and stressful city.
I don't feel like I got a fair deal because of the fear of not being able to accelerate and count on the car to actually move especially in a place with so many very aggressive drivers.
Worst place to drop off a car.
Pros: Nothing - when I finally got to leave the car at the rental place.
Cons: No signs, employees could not be distinguished from the people on the street - no badges, shirts. Instructions inadequate - you don't drop off at the budget office, you drop off on the other corner of the building which can take up to 30 mins to get to by car because it's Napoli. Then, the process jumped from $268 (which was on the form at check in, and in line with what was promised on kayak) to 298 €!! That's $340. And kayak has no customer support and budget won't address this problem so I guess I will issue a charge back with my credit card company.
Pros: it takes more than to hours to recieve the car
Needs better hours, and better drop off locations. More clarity!
Pros: The car. it was good.
Cons: The rep told us 3pm sunday the office closed, but in fact, it closed at 1pm. i think she mixed up 13:00 and 3:00
Anyway, the alternative hotel location was given, but there was no one there to do the check in check. so...a little unnerving to hand over your keys to someone.
Pros: Enrico at drop-off was great. Car was great.
Cons: I was lied to about insurance and required to purchase their insurance and the total bill was double what was quoted. I did add gps, but that should not have accounted for all of the extra
Surprise!
Pros: The car was almost brand new and was very nice.
Cons: However, we did not receive the BMW 5-Series we reserved, but were required to provide TWO different credit cards that were each charged the full rental amount! Ridiculous! The only other card I had was a debit card which held my money hostage during my vacation.
The staff was helpful, but this secret policy is terrible!
In addition, price was higher than quoted in reservation.
Needs better hours, and better drop off locations. More clarity!
Pros: The car. it was good.
Cons: The rep told us 3pm sunday the office closed, but in fact, it closed at 1pm. i think she mixed up 13:00 and 3:00
Anyway, the alternative hotel location was given, but there was no one there to do the check in check. so...a little unnerving to hand over your keys to someone.
Pros: Staff was great, car was good working order and exactly what we asked for
Cons: We returned the car 50 minutes after our allotted time (2:50pm instead of 2:00pm) because of unexpected traffic and we were charged an additional 100$ for an entire day. The staff says it’s automatic charge past 15 minutes in the computer. We are very upset.
Pros: Nothing
Cons: For starters They did not have the car I had selected. I understand if the car was not available that day, in this case they didn’t have any BMW X2 as a part of their fleet. I would’ve written a full review but the text is limited in this field. Don’t book with them! I wasn't the only one duped.
Pros: The drop off was easy and the courtesy bus was waiting but I think that was more luck than their efficiency.
Cons: Everything. The office location , the poor Signage, the attitude of the staff. It was not progressive. Perhaps it felt like hiring a car, from my memory, say in the 1990s when it was such a hassle.
Pros: Nothing
Cons: We weren’t able to pick up the rental. They wanted a 700 euro deposit which we did not have. That’s ridiculous! How does anyone afford to rent a car with this company?
RENTER BEWARE: BUDGET IN NAPLES WILL PIN YOU FOR PRIOR EXISTING DAMAGE
Pros: nothing
Cons: Upon arrival, it took 1.5 hours just to get the car even though there wasn't even a line. The staff at this location was just very lazy and slow and practically incompetent. It was nothing like getting a rental car in the states where it takes all of 10-20 minutes to get in and get out.
We used the car probably 3 times out of the 4 days we had the rental and nothing happened - no accidents, no scrapes, no doors were opened on the vehicle - nothing happened to the car.
Dropping off the car was a literal nightmare. Even though my husband and I conducted a walk through assessing any damage to the car prior to leaving the car lot, the employee checking the car back in to inventory pointed out TINY insignificant scratches on the car that were previously there and we ended up with a 450 euro bill for so-called "damages." We bought insurance thankfully, but these slimy people took advantage of us in a HUGE way and I have never had such a poor experience in my life. I will be reporting this to Budget headquarters and will never rent with them again.
Cons: The VW Up is a car with transmission issues as I found out by driving it up that Almalfi Coast roads and then by Googling it. An automatic that stalls and does not kick into gear especially in 2nd is scary uphill and on an autoroute. You should eliminate the car from your fleet.
The pick up and drop off don't have much space and it was stressful. Then again Naples is a hectic and stressful city.
I don't feel like I got a fair deal because of the fear of not being able to accelerate and count on the car to actually move especially in a place with so many very aggressive drivers.
Worst place to drop off a car.
Pros: Nothing - when I finally got to leave the car at the rental place.
Cons: No signs, employees could not be distinguished from the people on the street - no badges, shirts. Instructions inadequate - you don't drop off at the budget office, you drop off on the other corner of the building which can take up to 30 mins to get to by car because it's Napoli. Then, the process jumped from $268 (which was on the form at check in, and in line with what was promised on kayak) to 298 €!! That's $340. And kayak has no customer support and budget won't address this problem so I guess I will issue a charge back with my credit card company.
Pros: it takes more than to hours to recieve the car
Cons: Finally, when I returned the car, there were charges that I did not consent to at pick up (inlcuding a 40Euro fee for a one way rental when I clearly booked it as a one way rental in the first place, and another 50Euro for a 4th day when i only used it three days)
Cons: Waiting time for picking up the car
The car was not great
Pros: I liked the staff at Hertz very attentive and explained everything.
Cons: The price changed based on booking. It was supposed to be 86 euro and ended up to be 228 because of insurance. I chose insurance on the booking and the agent said i didnt. so seemed weird. I was too tired to argue. The car had a bad clutch and really going go up hill with out a running start. again i was too far and too tired to argue. I just dealt with it. Typically this is why i dont like renting like this. but when they have you over a barrel.
Pros: Nothing
Cons: I was never able to pick up the car due to the car station did not accept my credit card. The car rental should explain prior to the reservation the credit card that tey accept, so that the costumer could make a proper selection. Therefore, dont waste time and money!!!!
Pros: new and clean car
Cons: the insurance was very expensive (cost more then the car rental itself).
drop off wasn't comfortable . the counter tried to charge extra payment for fuel, although the tank was full
Difficult drop off, signs to small and to few!
Cons: Drop off was badly marked, sign way to small! Passed the place and had to go back in spite that I was already warned by friends that drop off is badly marked
Inefficent
Pros: No cleasr process for drop off. Took too long.
Great service in Italy
Pros: We loved the quick and efficient service we received in Italy both in Naples (Garibaldi) and at the Rome airport too. They had our car but offered an upgrade and it was perfect for our road trip. Thanks again to the team at Hertz.
Cons: The cost of renting a car in Naples is a little higher than other cities in Italy so that stung a little.
Not the car we paid for & the wait time was 2 hours.
Pros: Intentionally left blank.
Cons: The Hertz experience for us was not good. We arrived just before our scheduled pick up time of 9:00AM and waited 2 hours for our car. There wasn't a line or anything. We were told that they had to get the car from the airport to this Hertz location, however the airport is only 15 minutes from our Hertz location. Additionally, we signed up for a Fiat Panda but the only car Hertz had was almost the size of a mini van - not the car we wanted to be driving through the narrow Positano roads in. Overall, I do not recommend this Hertz location due to the wait time and the car we received. Also, there is a $360 pending charge on my credit card which should absolutely not be the case. We better not be charged more than what we signed up to pay for getting a bigger car because we absolutely did not want a bigger car.
Almost perfect
Pros: The car was great, clean, full of gas and perfect size for our trip.
Cons: After getting off a 9 hour flight we had to wait an hour and a half in line to pick up the car. And after we picked it up we then had to wait anther15 min in line to have them sign the sheet saying there was a lot more damage then recored on the vehicle.
Do not rent from carentals.com
Cons: They rented us a car to a station that wasn't open on Sunday's....the time & money spent in this was unbelievable! Not to mention we're in Italy so we couldn't get the issue solved
Worst Store
Cons: 1- The location is not convenient at all.
2- The place was dirty, super dirty.
3- No chairs to sit during the 30' wait.
4- The Staff was rude.
5- Was not the car we rented.
Difficult drop off, signs to small and to few!
Cons: Drop off was badly marked, sign way to small! Passed the place and had to go back in spite that I was already warned by friends that drop off is badly marked
Inefficent
Pros: No cleasr process for drop off. Took too long.
Almost perfect
Pros: The car was great, clean, full of gas and perfect size for our trip.
Cons: After getting off a 9 hour flight we had to wait an hour and a half in line to pick up the car. And after we picked it up we then had to wait anther15 min in line to have them sign the sheet saying there was a lot more damage then recored on the vehicle.
Cons: Finally, when I returned the car, there were charges that I did not consent to at pick up (inlcuding a 40Euro fee for a one way rental when I clearly booked it as a one way rental in the first place, and another 50Euro for a 4th day when i only used it three days)
Cons: Waiting time for picking up the car
The car was not great
Pros: I liked the staff at Hertz very attentive and explained everything.
Cons: The price changed based on booking. It was supposed to be 86 euro and ended up to be 228 because of insurance. I chose insurance on the booking and the agent said i didnt. so seemed weird. I was too tired to argue. The car had a bad clutch and really going go up hill with out a running start. again i was too far and too tired to argue. I just dealt with it. Typically this is why i dont like renting like this. but when they have you over a barrel.
Pros: Nothing
Cons: I was never able to pick up the car due to the car station did not accept my credit card. The car rental should explain prior to the reservation the credit card that tey accept, so that the costumer could make a proper selection. Therefore, dont waste time and money!!!!
Pros: new and clean car
Cons: the insurance was very expensive (cost more then the car rental itself).
drop off wasn't comfortable . the counter tried to charge extra payment for fuel, although the tank was full
Not the car we paid for & the wait time was 2 hours.
Pros: Intentionally left blank.
Cons: The Hertz experience for us was not good. We arrived just before our scheduled pick up time of 9:00AM and waited 2 hours for our car. There wasn't a line or anything. We were told that they had to get the car from the airport to this Hertz location, however the airport is only 15 minutes from our Hertz location. Additionally, we signed up for a Fiat Panda but the only car Hertz had was almost the size of a mini van - not the car we wanted to be driving through the narrow Positano roads in. Overall, I do not recommend this Hertz location due to the wait time and the car we received. Also, there is a $360 pending charge on my credit card which should absolutely not be the case. We better not be charged more than what we signed up to pay for getting a bigger car because we absolutely did not want a bigger car.
Do not rent from carentals.com
Cons: They rented us a car to a station that wasn't open on Sunday's....the time & money spent in this was unbelievable! Not to mention we're in Italy so we couldn't get the issue solved
Worst Store
Cons: 1- The location is not convenient at all.
2- The place was dirty, super dirty.
3- No chairs to sit during the 30' wait.
4- The Staff was rude.
5- Was not the car we rented.
Pros: Staff was very accommodating...gabe me multiple cae options.
Pros: Great rate for the car
Cons: Service was terrible. We waited almost 2hrs in line to pickup the car.
Pick up location did not exist
Cons: The address for the pick up location in Naples, Italy DID NOT EXIST. We were scheduled to pick up our rental car June 2, 2018 at Dollar Piazza Sanazzaro 142 in Naples Italy. Our confirmation # H5490576537. We had also purchased rental car damage protection from Allianz for $153.00. We did NOT pick up a car. We took the train from the main train station in Naples to the Mergillina station which was closest to the Dollar rental car address given. We walked from the train station pulling our luggage to the Piazza Sanazzaro. We could not find 142 in the piazza. My husband went to one of the local businesses to ask for assistance. The three locals said that number did not exist., that it was a fake address. One of the men called the phone number for Dollar +39 081 761 2168 and spoke Italian to the person who answered. He was told that Dollar pick up was back at the train station. We walked back uphill to the train station. There was no Dollar rental at the train station. Two men that worked in a shop in the train station said that it was located in a parking garage back down the hill near the plaza. We walked back to the parking garage, it was NOT in the garage. Walked back to the train station and tried calling the number again, no answer. We asked three cab drivers who said it was back down the hill near the piazza. They tried to call Dollar on their phone, but no answer. My husband went back downhill and walked a 360 degree circle around the piazza. He did find a 142 address, but it looked like a backdoor service entrance to a closed business it was not in the piazza, but on a side street near there. Dollar did NOT EXIST. We ended up taking the train back to Naples main station, and taking another train to Solerno, our destination for the night.. The next day we rented a car from Hertz in Solerno. We had to wait until 2:00 pm that day to pick up the car. This mess up by your business cost us a full day of vacation and much frustration. We are very surprised that such a reputable company as KAYAK would not investigate the companies you represent. I booked through KAYAK because I trusted your reputation. We will NOT use Kayak again, or Dollar.
Rent a car location was closed
Cons: Hello,
I wanted to rent a car in Naples in Italy and that's what I typed in the search box on kayak and when I went to pick up the car from the airport, they told me that it's in another location. I'm a bit surprised that Kayak would give me a suggestion for booking a rent a car from another location besides the airport.
Later I went to the location where I was suppose to pick it up and I noticed that Hertz (Dollar) location was closed for holiday. If they are closed for holiday then why was I able to book it in the first place?
So I went back to the airport location and they told me they can transfer the reservation but the rate would be different which even upset me even further cause I paid for something that I wasn't able to get.
After arguing with the agent they finally told me that my reservation has actually been canceled. I just don't know how it was possible to get my reservation canceled since they were able to look it up perfectly fine in the beginning and all of a sudden it got canceled.
Horrible horrible service and customer service of hertz was absolutely useless.
unknown location
Pros: there was no dollar rent at address provided
Cons: bad service
Very confusing
Pros: Once we finally found the car rental place (which was a Hertz, not a dollar rental and also not at the address listed in the receipt,) the receptionist was very kind.
Cons: The return was very confusing, finding the airport and the correct location to drop off the car was stressful.
No Dollar counter in Naples!
Pros: Once we finished paperwork and left the lot we were able to do just fine. The car was nice and clean.
Cons: Dollar doesn't have their own counter at Naples. You are essentially renting from the Hertz counter. There's almost no signage indicating this either, so it was a bit difficult to figure out.
Pros: Great rate for the car
Cons: Service was terrible. We waited almost 2hrs in line to pickup the car.
Pick up location did not exist
Cons: The address for the pick up location in Naples, Italy DID NOT EXIST. We were scheduled to pick up our rental car June 2, 2018 at Dollar Piazza Sanazzaro 142 in Naples Italy. Our confirmation # H5490576537. We had also purchased rental car damage protection from Allianz for $153.00. We did NOT pick up a car. We took the train from the main train station in Naples to the Mergillina station which was closest to the Dollar rental car address given. We walked from the train station pulling our luggage to the Piazza Sanazzaro. We could not find 142 in the piazza. My husband went to one of the local businesses to ask for assistance. The three locals said that number did not exist., that it was a fake address. One of the men called the phone number for Dollar +39 081 761 2168 and spoke Italian to the person who answered. He was told that Dollar pick up was back at the train station. We walked back uphill to the train station. There was no Dollar rental at the train station. Two men that worked in a shop in the train station said that it was located in a parking garage back down the hill near the plaza. We walked back to the parking garage, it was NOT in the garage. Walked back to the train station and tried calling the number again, no answer. We asked three cab drivers who said it was back down the hill near the piazza. They tried to call Dollar on their phone, but no answer. My husband went back downhill and walked a 360 degree circle around the piazza. He did find a 142 address, but it looked like a backdoor service entrance to a closed business it was not in the piazza, but on a side street near there. Dollar did NOT EXIST. We ended up taking the train back to Naples main station, and taking another train to Solerno, our destination for the night.. The next day we rented a car from Hertz in Solerno. We had to wait until 2:00 pm that day to pick up the car. This mess up by your business cost us a full day of vacation and much frustration. We are very surprised that such a reputable company as KAYAK would not investigate the companies you represent. I booked through KAYAK because I trusted your reputation. We will NOT use Kayak again, or Dollar.
Rent a car location was closed
Cons: Hello,
I wanted to rent a car in Naples in Italy and that's what I typed in the search box on kayak and when I went to pick up the car from the airport, they told me that it's in another location. I'm a bit surprised that Kayak would give me a suggestion for booking a rent a car from another location besides the airport.
Later I went to the location where I was suppose to pick it up and I noticed that Hertz (Dollar) location was closed for holiday. If they are closed for holiday then why was I able to book it in the first place?
So I went back to the airport location and they told me they can transfer the reservation but the rate would be different which even upset me even further cause I paid for something that I wasn't able to get.
After arguing with the agent they finally told me that my reservation has actually been canceled. I just don't know how it was possible to get my reservation canceled since they were able to look it up perfectly fine in the beginning and all of a sudden it got canceled.
Horrible horrible service and customer service of hertz was absolutely useless.
unknown location
Pros: there was no dollar rent at address provided
Cons: bad service
Very confusing
Pros: Once we finally found the car rental place (which was a Hertz, not a dollar rental and also not at the address listed in the receipt,) the receptionist was very kind.
Cons: The return was very confusing, finding the airport and the correct location to drop off the car was stressful.
Pros: Nothing
Cons: The hole rental experience was awful!!
Thrifty rentals are a ripoff!
I will send a separate email with all that happen on the rental. Not enough space to write here.
Terrible experience
Pros: Nothing
Cons: Waited for over an hour and was nowhere near being waited on. I finally left and went to another car rental agency. Worst car rental experience I have ever had
This rental company is not good
Pros: Nothing I never got the car rental
Cons: I purchased renters insurance from kayak and was told when I got there that they did not except there insurance aND told me I had to pay a 400 dollar premium if I was going to use kayaks insurance! So the price was a lie and I never got my insurance money back from kayak that I spent! All in all I will never rent from this company or kayak ever again! I went with another rental company instead!!
Pros: Nothing
Cons: The hole rental experience was awful!!
Thrifty rentals are a ripoff!
I will send a separate email with all that happen on the rental. Not enough space to write here.
Terrible experience
Pros: Nothing
Cons: Waited for over an hour and was nowhere near being waited on. I finally left and went to another car rental agency. Worst car rental experience I have ever had
This rental company is not good
Pros: Nothing I never got the car rental
Cons: I purchased renters insurance from kayak and was told when I got there that they did not except there insurance aND told me I had to pay a 400 dollar premium if I was going to use kayaks insurance! So the price was a lie and I never got my insurance money back from kayak that I spent! All in all I will never rent from this company or kayak ever again! I went with another rental company instead!!
Pros: We ended up liking Fiats...everything else was completely dominated & overshadowed by a level of customer service difficult to describe...
Cons: Let's be clear the car, a Fiat, was an outstanding auto, but---
How this company gets away with its level of customer service is stunning...to start the up-selling at time of pick-up, no matter how friendly, is manipulative & simply a money grab; but then---we had a terrifying incident where we forced into a wall by an oncoming motorcycle who appeared to do it on purpose; car was scraped & dented; repeated phone calls to Europcar went to voice mail with NO response to messages; repeated emails were ignored except 2 weeks later we got their standard "difficult question, need time to answer" response, which they always eventually send no matter the question; [I'm still waiting for a response to one I sent in January!!]......of course there was no one in the office to talk with when we dropped the car off in Florence, but I think they will blame that on our "early" flight time, 9:55am...and today we got the bill: after renting the car for a month for 221 euros plus liability insurance, [plus other difficult-to-understand charges], our final bill is 1708 euros...it is going to take longer than our vacation lasted just to figure out the bill!!
Car drop off point so poorly signposted - we nearly missed our flight!
Pros: Great value, easy pick up
Cons: The car drop off is very badly signposted and easily missed - which made an otherwise good experience almost turn into a nightmare!
2 hour wait to collect car
Pros: Friendly staff. Upgraded car for free.
Cons: Understaffed Europcar desk. Unacceptable 2 hour wait time to collect vehicle. Otherwise no issues.
2cm Scratch
Cons: Being charged 300€ + 90€ processing fee?! For a 2cm scratch the car had a much bigger scratch when we picked it up and the door would not close properly. So Europcar is not spending the funds it receives to repair their vehicles. And a clearly arbitrary system of damage fees.
Pros: Really liked how close it was to the Napoli train station. Everything went smoothly
Cons: Maybe have a larger/better signs pointing out the location
Car drop off point so poorly signposted - we nearly missed our flight!
Pros: Great value, easy pick up
Cons: The car drop off is very badly signposted and easily missed - which made an otherwise good experience almost turn into a nightmare!
Pros: Really liked how close it was to the Napoli train station. Everything went smoothly
Cons: Maybe have a larger/better signs pointing out the location
Pros: We ended up liking Fiats...everything else was completely dominated & overshadowed by a level of customer service difficult to describe...
Cons: Let's be clear the car, a Fiat, was an outstanding auto, but---
How this company gets away with its level of customer service is stunning...to start the up-selling at time of pick-up, no matter how friendly, is manipulative & simply a money grab; but then---we had a terrifying incident where we forced into a wall by an oncoming motorcycle who appeared to do it on purpose; car was scraped & dented; repeated phone calls to Europcar went to voice mail with NO response to messages; repeated emails were ignored except 2 weeks later we got their standard "difficult question, need time to answer" response, which they always eventually send no matter the question; [I'm still waiting for a response to one I sent in January!!]......of course there was no one in the office to talk with when we dropped the car off in Florence, but I think they will blame that on our "early" flight time, 9:55am...and today we got the bill: after renting the car for a month for 221 euros plus liability insurance, [plus other difficult-to-understand charges], our final bill is 1708 euros...it is going to take longer than our vacation lasted just to figure out the bill!!
2 hour wait to collect car
Pros: Friendly staff. Upgraded car for free.
Cons: Understaffed Europcar desk. Unacceptable 2 hour wait time to collect vehicle. Otherwise no issues.
2cm Scratch
Cons: Being charged 300€ + 90€ processing fee?! For a 2cm scratch the car had a much bigger scratch when we picked it up and the door would not close properly. So Europcar is not spending the funds it receives to repair their vehicles. And a clearly arbitrary system of damage fees.
In the past 72 hours, the cheapest hire cars were found at NOLEGGIARE (R204/day), SICILY BY CAR (R431/day) and Avis (R846/day).
Based on ratings and reviews from real users on KAYAK, the best car hire companies in Naples are Enterprise (8,5, 12799 reviews), National (8,2, 3664 reviews), and Avis (7,6, 2248 reviews).
In the last 72 hours the cheapest hire car price was found at NOLEGGIARE NAPOLI Airport Shuttle Bus Parking Area P5 80144 (3 kilometres from the city centre).
Take a look at our extensive car hire location map to find the best hire cars near you.
