Guest reviews
Overall rating
7,1
Good
Based on 226 reviews
Cleanliness
7,3
Comfort
7,4
Pick-up/Drop-off
7,0
Value for money
7,0
Pros
"The staff were very friendly."
(in 2108 reviews)
"Return was quick and easy."
(in 313 reviews)
"Overall very good experience though."
(in 548 reviews)
Cons
"Very poor customer service ."
(in 395 reviews)
"There were no cars available!"
(in 297 reviews)
"Long lines and slow service."
(in 920 reviews)
Recent reviews
Traveller rating
41
25
27
6
18
Find reviews that mention:
customer service
car was clean
pick up the car
credit card
easy drop
car available
great car
return the car
friendly staff
quick and easy
took a few minutes
car smelled
long line
great experience
great price
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4,8
Pros: Drop off was super easy
Cons: Hadbto wait 3 hours on line to pick up my car
review from
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2,0
Pros: Nothing
Cons: There was a line of 20 people waiting to get their cars, which did not move. I waited for 30 minutes, during which TWO customers were helped, before making another reservation with Avis, who was able to get me a car in 15 minutes. The Budget attendant was not moving with any perceivable urgency, and was not wearing a mask during any encounter with customers. Budget over-rented for a limited amount of cars, and employees showed blatant disregard for customers' safety during a GLOBAL PANDEMIC. Will never rent from Budget again.
review from
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2,0
Pros: Nothing
Cons: Customer service. Rude and didn’t seem to be interested working. Completely helpless
review from
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8,8
Pros: Super easy drop off.
Cons: Ran out of wiper fluid
review from
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9,2
Pros: Fast check in and check out
Cons: The car we rented needed an odor freshener
review from
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8,8
Pros: Drop off was very convenient
Cons: All was good
review from
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9,6
Pros: Front desk staff was very good and friendly.
review from
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10,0
Cons: Clean vehicles with very attentive and professional staff.
review from
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10,0
Pros: Friendly staff at Budget, nice car, free upgrade, easy access to rental counter, kayak web site functional and easy to use
Cons: maybe lower price for earlier return or different return location
review from
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4,0
Pros: Staff was OK
Cons: Staff could have been more conscientious of our urgency. They were in no hurry
review from
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10,0
overcharge
Pros: In New Jersey where I pick up the car they were polite and help me out so much
Cons: now where I drop off the car it was Different . The rep was helpful But went it to her pen, she thought I was going to steal it saying that the only one I have. the next I came back because I found the car key in my pocket. I went to the same rep. She ignores me at first and when I told her about the car key. she told me that I had to go around the car lot and pressing the horn button so I can find the car. for 20 min I could not find the car so I can turn this key. I went back ask her to help all she did was pop it up on the computer and telling me that the car is in the lot. to back out there and look for it after 10 more min. I left. she wasted 45 min, of my time & $20.00 on Uber getting back &forth
review from
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2,0
Charged wrong value
Pros: Car was ok
Cons: Charged wrong value
review from
Other suppliers in Newark scored
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- 5.8/10 Economy Rent a Car car hire in Newark
- 6.2/10 Payless car hire in Newark
- 6.9/10 Silvercar car hire in Newark
Where can I find Budget hire cars in Newark?
Top tips for hiring a car from Budget in Newark
- Economy car hires from Budget in Newark are around 44% cheaper than other car types, on average