Guest reviews
Overall rating
7,4
Good
Based on 4 367 reviews
Cleanliness
7,4
Comfort
7,5
Pick-up/Drop-off
7,1
Value for money
7,1
Recent reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
great car
car available
car was great
drop off the car
easy drop
picked up the car
long line
took a few minutes
great service
car smelled
friendly staff
great experience
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9,2
Pros: Fast check in and check out
Cons: The car we rented needed an odor freshener
review from
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8,8
Pros: Drop off was very convenient
Cons: All was good
review from
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9,6
Pros: Front desk staff was very good and friendly.
review from
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10,0
Cons: Clean vehicles with very attentive and professional staff.
review from
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10,0
Pros: Friendly staff at Budget, nice car, free upgrade, easy access to rental counter, kayak web site functional and easy to use
Cons: maybe lower price for earlier return or different return location
review from
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4,0
Pros: Staff was OK
Cons: Staff could have been more conscientious of our urgency. They were in no hurry
review from
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10,0
overcharge
Pros: In New Jersey where I pick up the car they were polite and help me out so much
Cons: now where I drop off the car it was Different . The rep was helpful But went it to her pen, she thought I was going to steal it saying that the only one I have. the next I came back because I found the car key in my pocket. I went to the same rep. She ignores me at first and when I told her about the car key. she told me that I had to go around the car lot and pressing the horn button so I can find the car. for 20 min I could not find the car so I can turn this key. I went back ask her to help all she did was pop it up on the computer and telling me that the car is in the lot. to back out there and look for it after 10 more min. I left. she wasted 45 min, of my time & $20.00 on Uber getting back &forth
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2,0
Charged wrong value
Pros: Car was ok
Cons: Charged wrong value
review from
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7,2
Pros: The car we were given. Was even better than we expected.
Cons: The staff at the pick up location. The person at the desk was not too helpful and the information that she gave us was not all clear. The car was not very clean in the inside.
review from
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7,6
Nice car, poor value
Pros: The car was clean and drove very well.
Cons: We were charged 16.50/day for liability insurance after we specifically told them we didn’t want it. We were originally quoted over 750 at the desk, but I was able to rent the car online for less than 350, and they didn’t even have the car we originally were quoted for.
review from
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4,8
Feel like I was robbed
Pros: Van was clean and in excellent condition
Cons: We had a reservation and had to wait 1/2 hour for the van to be given to us. The worst part of my experience was that I was charged $270 because I turned in the van 1 hour late. Unfortunately there was an accident and we could not make it on time. I would of appreciated if budget would’ve let me know at the time of rental. Won’t ever use them again.
review from
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9,2
Pros: Great price, friendly person at the rental desk, efficient processing.
Cons: Person that brought the car drove up and just walked away, no contact, no indication it was my car, no checks, ... ???!!!! Never seen that poor service in 20 years of vehicle rental.
review from
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9,2
Pros: Fast check in and check out
Cons: The car we rented needed an odor freshener
review from
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8,8
Pros: Drop off was very convenient
Cons: All was good
review from
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9,6
Pros: Front desk staff was very good and friendly.
review from
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10,0
Cons: Clean vehicles with very attentive and professional staff.
review from
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10,0
Pros: Friendly staff at Budget, nice car, free upgrade, easy access to rental counter, kayak web site functional and easy to use
Cons: maybe lower price for earlier return or different return location
review from
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10,0
overcharge
Pros: In New Jersey where I pick up the car they were polite and help me out so much
Cons: now where I drop off the car it was Different . The rep was helpful But went it to her pen, she thought I was going to steal it saying that the only one I have. the next I came back because I found the car key in my pocket. I went to the same rep. She ignores me at first and when I told her about the car key. she told me that I had to go around the car lot and pressing the horn button so I can find the car. for 20 min I could not find the car so I can turn this key. I went back ask her to help all she did was pop it up on the computer and telling me that the car is in the lot. to back out there and look for it after 10 more min. I left. she wasted 45 min, of my time & $20.00 on Uber getting back &forth
review from
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9,2
Pros: Great price, friendly person at the rental desk, efficient processing.
Cons: Person that brought the car drove up and just walked away, no contact, no indication it was my car, no checks, ... ???!!!! Never seen that poor service in 20 years of vehicle rental.
review from
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7,2
Pros: The car we were given. Was even better than we expected.
Cons: The staff at the pick up location. The person at the desk was not too helpful and the information that she gave us was not all clear. The car was not very clean in the inside.
review from
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7,6
Nice car, poor value
Pros: The car was clean and drove very well.
Cons: We were charged 16.50/day for liability insurance after we specifically told them we didn’t want it. We were originally quoted over 750 at the desk, but I was able to rent the car online for less than 350, and they didn’t even have the car we originally were quoted for.
review from
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4,0
Pros: Staff was OK
Cons: Staff could have been more conscientious of our urgency. They were in no hurry
review from
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2,0
Charged wrong value
Pros: Car was ok
Cons: Charged wrong value
review from
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4,8
Feel like I was robbed
Pros: Van was clean and in excellent condition
Cons: We had a reservation and had to wait 1/2 hour for the van to be given to us. The worst part of my experience was that I was charged $270 because I turned in the van 1 hour late. Unfortunately there was an accident and we could not make it on time. I would of appreciated if budget would’ve let me know at the time of rental. Won’t ever use them again.
review from
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Where can I find Budget hire cars in Newark?
38 Carson Road, Budget car hire
Address
38 Carson RoadPhone
+1 973 961 2990FAQs about hiring a car from Budget in Newark
How many car hire locations does Budget have in Newark?
Budget has 1 car hire location in Newark. Take a look at our Budget hire location map to find the best car hires near you.
Does Budget have a car hire location at the airport: John F Kennedy Intl Airport (JFK)?
Yes
Does Budget offer shuttle or airport pick-up services from John F Kennedy Intl Airport (JFK)?
Yes
Does Budget have a car hire location at the airport: Newark Airport (EWR)?
No (according to our data)
Does Budget offer shuttle or airport pick-up services from Newark Airport (EWR)?
Yes
Does Budget have a car hire location at the airport: LaGuardia Airport (LGA)?
No (according to our data)
Does Budget offer shuttle or airport pick-up services from LaGuardia Airport (LGA)?
Yes