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Pros: Loved Finnair. Hated Justfly.com. If you own this company, you need to end up like Blockbuster or Circuit City.

Cons: If I would have purchased my tickets from Finnair.com, I would have had a much better experience. Kayak found me a good price but purchasing the tickets through Justfly.com was the biggest mistake of my life. The trip ended up costing me $285 more than what I budgeted and there was zero customer ser

Cons: The seats are uncomfortable, no leg room, no space between seats and the trays hit ones’s stomach. The whole experience was very uncomfortable. The food was awful. Overheated and not cooked through at the same time. Breakfast was odd. Non-Greek yoghurt and cashews. Just strange.

Pros: meal

Cons: Clean up the planes better

Cons: Too many delays including leading the gate due to ground staff leaving equipment behind the plane .... really ?! On the upside - announcements from 1st officer was good

Cons: Aer Lingus webpage is terrible. Kayak’s is excellent, but I tried to change seats, it would not let me.

Pros: Pilot was friendly and addressed the crew and passengers multiple times with updates.

Pros: Crew

Cons: American airlines connections were terrible

Pros: The flight attendants were excellent; seat was about what you would expect in economy; the boarding process was extremely confusing

Pros: One crew member servicing first class was in a mood “not to be here” - it is sad because of first class experience is higher than usual! It was just bad!

Cons: I honestly don’t have an answer for this, I guess these kind of crew should not on board especially in first class!

Pros: Crew was pleasant.

Cons: Very old plane with seatback screens or USB ports for charging.

Cons: Very bad food my options were pork and vegetarian. Chicken finished.

Pros: The crew was good, very helpful.

Cons: The seat was not comfortable at all. I’m 6.0 and 150lb so not very big but my shoulders were already above the head rest. Also leg space was very poor. This was an American Airlines flight by the way. 777-300 airplane. I’ve had better flying experience before in the Same type of plane

Cons: On time departure

Cons: Aer Lingus webpage is terrible. Kayak’s is excellent, but I tried to change seats, it would not let me.

Pros: Problems started at check in and it went downhill from there

Cons: Customer service mostly

Cons: I missed my international connection because flight was three hours late.

Pros: Yes

Cons: Nothing except the airport

Cons: T5 needs many more drinking fountains.

Pros: Crew

Cons: American airlines connections were terrible

Cons: Too many delays including leading the gate due to ground staff leaving equipment behind the plane .... really ?! On the upside - announcements from 1st officer was good

Pros: Nothing really

Cons: Politeness during check-in, timeliness in providing gate information, having a person at the BA desk to help, being on time

Pros: Crew seemed happy

Cons: Absolutely no leg space and I'm only average height

Pros: The crew was super friendly and definitely enjoyed the selection of movies. Plus I was surprised with how much food and drinks were offered by this airline. It was great especially the ice cream treat.

Cons: The seats were a little uncomfortable but to be expected on long flights.

Pros: Seats and crew great boarding was a nightmare

Cons: Better boarding patrol

Pros: Flashy new seats.

Cons: Flight delayed

Pros: FYI this was actually an American Airlines flight (AA 104) not BA. Anyway I love those 777-300ER’s, they are huge with great up to date ambient lighting, excellent, outstanding entertainment , and I had the whole row to myself. I often take this flight when flying home from LHR to JFK. 5 stars!

Cons: 5 stars all around

Cons: Better drink selection

Pros: The best airline in the world!

Pros: The crew was super friendly and definitely enjoyed the selection of movies. Plus I was surprised with how much food and drinks were offered by this airline. It was great especially the ice cream treat.

Cons: The seats were a little uncomfortable but to be expected on long flights.

Cons: Aer Lingus webpage is terrible. Kayak’s is excellent, but I tried to change seats, it would not let me.

Pros: Crew

Cons: American airlines connections were terrible

Pros: Yes

Cons: Nothing except the airport

Pros: It was incredibly quick!

Pros: It was overall officient, basically on time and comfortable

Cons: Getting off the ground took quite a while even though we arrived basically on time

Pros: We had a long delay that the crew did their best to mitigate while still on the ground in Heathrow, and the Captain invited children to come up and tour the cockpit while we waited! Things like that alleviate any anger and frustration we may have had, and the flight was excellent overall.

Pros: Seats and crew great boarding was a nightmare

Cons: Better boarding patrol

Cons: My bags were delayed, and ten days later, I still don't have them.

Pros: Crew

Cons: American airlines connections were terrible

Pros: Pilot was friendly and addressed the crew and passengers multiple times with updates.

Cons: Reduced quality in Cuisine, and problem exacerbated by industrial strike by BA Catering Services company on the day in question. I didn't get value for what I payed for.

Cons: T5 needs many more drinking fountains.

Pros: The Check in LADY was amazing

Cons: On the flight they wouldn't offer me alcohol, even though the lady next to me had a mimosa?

Pros: It was overall officient, basically on time and comfortable

Cons: Getting off the ground took quite a while even though we arrived basically on time

Pros: Crew were helpful and friendly, but not as good as SAS.

Cons: Boarding delays and heavy air traffic at Heathrow were a hassle. No free tea and coffee like SAS

Pros: The best airline in the world!

Pros: Seats and crew great boarding was a nightmare

Cons: Better boarding patrol

Cons: I missed my international connection because flight was three hours late.

Cons: Actually not bad - had to wait a few min at terminal 5 for gate to be free - but pretty good overall

Pros: Crew seemed happy

Cons: Absolutely no leg space and I'm only average height

Pros: The crew was amazing

Cons: Great job

Pros: Crew was lovely and kind, esp to babies and their clueless parents. I also like the safety video

Pros: Smooth landing

Cons: It was a bit warm

Pros: the crew was attentive.

Cons: the seats are extremely crammed, the boarding process was so disorganized people were yelling at the staff...anyone they could find to vent. boarding passes had to be re-scanned, people had to be removed-assigned seats and no explanation was given

Cons: On time departure

Pros: Problems started at check in and it went downhill from there

Cons: Customer service mostly

Pros: Smooth boarding/ de-planing ; everything was on time

Cons: Small aircraft

Pros: Blanks were comfy, staff very friendly and the food was tasty

Cons: One overhead speaker was crackling and not sure if it worked quite right, couldn’t hear announcements very well.

Cons: Gate agent talked me into checking a piece of luggage. Lost 3 pieces of luggage for 2 days. Plane was late so very stressful making our connection. Had to run thru Heathrow.

Pros: Comfy seats in coach!

Pros: The crew was super friendly and definitely enjoyed the selection of movies. Plus I was surprised with how much food and drinks were offered by this airline. It was great especially the ice cream treat.

Cons: The seats were a little uncomfortable but to be expected on long flights.

Pros: Standard

Cons: Food/drinks extra cost, seat was broken and uncomfortable. Flight delayed and caused me to miss my int’l connection.

Pros: the price is why we chose BA, but never again

Cons: crew seemed bored and annoyed to be on the plane, seats were pretty awful

Pros: Crew was lovely and kind, esp to babies and their clueless parents. I also like the safety video

Pros: Seats were small.

Cons: The boarding process was inefficient and long. The seats don’t recline and very little leg room.

Pros: -

Cons: Entertainment didn’t work, big delay broken seat

Pros: The crew was good, very helpful.

Cons: The seat was not comfortable at all. I’m 6.0 and 150lb so not very big but my shoulders were already above the head rest. Also leg space was very poor. This was an American Airlines flight by the way. 777-300 airplane. I’ve had better flying experience before in the Same type of plane

Pros: Crew was lovely and kind, esp to babies and their clueless parents. I also like the safety video

Pros: Smooth boarding/ de-planing ; everything was on time

Cons: Small aircraft

Pros: Seat confort

Cons: 2 hours delayed, even tea has to be paid

Pros: Crew nice and friendly. Handled a drunk passenger very professionally. On time arrival and easy boarding.

Cons: Seat was very uncomfortable - TV attachment sticking into my leg all night! Food the worst I’ve had on BA, dry and tasteless.

Cons: Delayed 24 hours due to a massive system failure on BA's part, we were stuck on an old 747 with tiny seats, a ridiculous seat pitch, mediocre food. At least it got us home.

Cons: This flight was cancelled

Pros: Smooth boarding/ de-planing ; everything was on time

Cons: Small aircraft

Pros: Comfy seats in coach!

Pros: The crew was good, very helpful.

Cons: The seat was not comfortable at all. I’m 6.0 and 150lb so not very big but my shoulders were already above the head rest. Also leg space was very poor. This was an American Airlines flight by the way. 777-300 airplane. I’ve had better flying experience before in the Same type of plane

Pros: Nothing really

Cons: Politeness during check-in, timeliness in providing gate information, having a person at the BA desk to help, being on time

Pros: The crew was good, very helpful.

Cons: The seat was not comfortable at all. I’m 6.0 and 150lb so not very big but my shoulders were already above the head rest. Also leg space was very poor. This was an American Airlines flight by the way. 777-300 airplane. I’ve had better flying experience before in the Same type of plane

Pros: The crew was super friendly and definitely enjoyed the selection of movies. Plus I was surprised with how much food and drinks were offered by this airline. It was great especially the ice cream treat.

Cons: The seats were a little uncomfortable but to be expected on long flights.

Pros: Flashy new seats.

Cons: Flight delayed