The food from Lagos to Amsterdam was was very poor compared to AMS-YYZ
The food from Lagos to Amsterdam was was very poor compared to AMS-YYZ
The flight was delayed for 2 hrs. Because they didn’t have a crew to fly. And it is not a first time for klm to do that. Last time they cancelled my filght and rebooked me 3 days later. Not reliable airline
Seats are fair enough for medium tall people. Good food all the trip. Fight attendances are warm
no issues at all... Kudos to the food. This time was really really good
It was nice to be on a legacy airline, people try at least.
Mostly fine. Minor delays departing and arriving. Quite a cramped plane, not so much as regards legroom but very narrow seats. Quiet nice food. Non-working USB charger. Flight attendants were helpful but not particularly proactive — one had to work to get their attention (but all was fine once they notice you), very Dutch style:)
The plane was clean and the staff was friendly. Food and drinks as expected on international flights. The entertainment system was old style, with a pullout controller, and selections not as extensive as on other flights.
One of their staff was so rude with discriminative. Such a reputed airline shouldn't hire such kind of arrogant attendants.
one of my bags was drenched with fish smelling water and all my new clothes bought at dublin and the 23kg checked in bag were all gone waste with very pungent fish smell and also having stains
At the transit could be less time not like 12 hour 6 hours the mix should be 4 hour, thanks
SO disappointing. I spent so much money on this ticket, for them to cancel and not be able to rebook me in time. They were very unhelpful, and condescending throughout the whole Swiss airport. Will not be flying again.
The plane was so hot upon boarding. Their boarding process was so unnecessarily long. Service was subpar.
Overall a good experience, the flight was on time, the crew very attentive and friendly. However the seats are too cramped, there is no space, and as soon as the person in front reclines the seat, it's literally in your face.
They went out of their way. It was very clean and friendly.
There were multiple delays and the food was poor. Better food.
Flight canceled Terrible Post flight management Kept in airport 1 hours with promises of transport but none came
Thank you to the cordial crew and good hydration throughout the flight, food was good too. Carry ons usually weight by themselves so it does reduce option for cold weather clothes that are heavy, so carryon weight is tight.
We so appreciated that our connecting flight waited for 6 of us!!!
We were very impressed with Swiss Air. The service was exceptional. Unfortunately, we had a baby behind us that screamed for hours. , It was a nightmare, though I completely understand that it was not Swiss Airs fault.
Delay on take if- short connecting time- was supposed to have a wheelchair to connecting flight- limped with a cane thru the airport to make a connection
I always try to book flights that don’t charge for baggage. Yet I was charged $75 for this flight.
Very organized check in and boarding experience. Good crew very helpfull.
Efficient boarding process. Staff are nice. Food should be better.
Some people facilitating gate onboarding weren’t as cordial. Didn’t feel good about my experience
Delayed boarding without detailed information given. Using stairs with heavy carry-on and computer.
Very good service. One of my journey was by bus. But they advised by plane. Wrong information
Budget airline feeling. Bad food, no drinks stingy to give even water
Right before boarding and we pass through the x—ray we had to open our luggage again. This could be avoided.
The whole experience reinforced everything I don't like about flying. There were some good parts. I missed my flight due to not enough passport control stations. The service at the Lufthansa Customer Service center to get me on another flight was excellent. However, the gate for that flight changed several times. When I finally got to the last gate and wanted to check with the Lufthansa crew at the gate as there were no signs on the video monitors, she abruptly told me she needed her time right now. Also, as a result of changing the gates I ended up losing my very expensive, high quality winter hat. That was the worst part of an ugly travel day.
I had a good experience but it can be better.
Very Stress free Lounges were superb. Crews were caring. I loved it.
British Airways planes are too old verses other airlines, followed by luggage not turning up, with a customer service team unhelpful in trying to locate or send to hotel was appalling. 3 days without suitcases on a leg that flies 2 x daily.
Annoying customer pushing my seat did not make this pleasant.
Despite many attempts to work out a change, neither British Airways nor Kayak nor Chatdeal would allow us to cancel or change this flight so we lost all of the payments when we were not able to fly. Absolutely terrible customer service. We will never use either of the services again.
Better communication to those connecting flights and have a customer care desk at the airports
The flight itself was great… the only problem for me was the flight delayed both departure & connection.. instead of the 26 hrs (long enough) was an additional 4 hours more that took an aim to my body..other than that I’m pleased.
Staff , Comfort and Food were excellent. My individual lamp did not work so I could not read, neither my novel nor the menu.
I was rebooked on Delta. Did not take this flight
Good flight. Was delayed, but that wasn’t a big deal. The crew were nice. Unfortunately the seats still recline, I had to ask the passenger in front of me to get her seat upright, as she made herself too comfortable and I was unable to move in my seat. EasyJet seats are fixed now to avoid such aggravation. About one third of the plane was empty, but when I checked in before departure, I was unable to change my seat without incurring expenses. That leaves a bitter taste in the mouth.
Taking off and landing was so smooth. I like the food too. Served 3 meals on both flights. I have been telling my friends to take British airways