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Pros: The plane was newer

Cons: The borparding crew tried to pull a fraud scam on several tourists trying to get on plane The is really criminal - I mean it Never will I fly this airline knowingly!!!!! I am done with Kayak also Disgusted Lion Lady

Pros: Unsympathetic, imcompetent, lazy and overall just reluctant to do ANYTHING

Cons: Lost luggage

Pros: Flight was good.

Cons: Did have a few small children on board. So on approach they obviously had problems with their ears..

Pros: The planes seem fresh and new. The staff were efficient and professional. Although a budget airline, we thought they offered value for money.

Cons: Can't think of anything. Although expectations weren't high, they surpassed them.

Pros: It's alright, safe flight and pilot good landing skills. I particularly liked their crew's sense of humour.

Cons: If only we were served drinks, but that's asking too much.

Cons: FlySafair forced me to pay for my second bag - even though my ticket was clearly marked "2 bags" all the way to Cape Town. Totally disgusted with this airline, not honoring the ticket. And they way they treated me about it makes me never want to fly with them again. Warning: Seats don't recline!!!

Pros: Boarding was efficient

Cons: Improve leg room

Pros: Easy to check in - yummy sandwich and friendly crew

Cons: Comfort - paid food by card only available

Cons: I checked in for a flight and chose my seat, which was no issue until i got to the gate. I was summarily moved 11 rows back without any explanation. normally not an issue, but when i had 1c and wanted needed to get out quickly, you can see the issue. neither the ground staff nor crew were interested in the issues and gave no reason for the move

Pros: Almost only flight of the day on time.

Pros: E very thing, the Super friendly cabin crew,the outstanding friendliness of our wheel chair attendants, the friendly reception at check-in

Cons: Zero,

Pros: Friendly Crew

Cons: delayed for 2 hours

Pros: Premium class is good value on the A380 but not quite to par on the older 777s

Pros: Yes it was a smooth comfortable flight

Cons: Everything was fine

Pros: Plane was new and good

Cons: Flight was 4 hours delayed

Pros: Nothing

Cons: Delayed flight, constantly changing gates, poor aircraft management, they charged for water on the flight, they didn’t turn on A/C until people complained.

Cons: Ineffective ground staff at guest services

Cons: how do you do that? Split my son who is a minor and myself? I checked in online and I received my boarding passes. Why does the system not received 'Bought' seats? this is extremely frustrating. I get to the airport early and need to waste time while you sort out your issue. This is unacceptable service. Tracy Pawson - JE164 on saturday at 15h10

Cons: Lost luggage

Pros: The planes seem fresh and new. The staff were efficient and professional. Although a budget airline, we thought they offered value for money.

Cons: Can't think of anything. Although expectations weren't high, they surpassed them.

Pros: Boarding was efficient

Cons: Improve leg room

Pros: Great staff

Cons: No entertainment, but then you are a budget airline

Pros: Professional staff from airport right through to the aircraft staff. Great service with a smile!

Cons: None

Cons: Lost luggage

Pros: Nothing! They stole $140 from us!

Cons: They changed our flight to one 5 hours more inconvenient and we were stranded in the airport AND we weren’t refunded the difference in prices between our originally paid flight and the one we were changed to. We were scammed by South African Air.

Pros: Good Boarding. On time arrival and departure

Cons: Extremely little leg room. VERY UNCOMFORTABLE

Pros: I didn’t miss my connection

Cons: The crew was very rude, the plane was delayed, uncomfortable, and dirty.

Pros: Service was great

Cons: Airplane lack modern entertainment

Pros: Business Class on the Code Share, South African Air was superb

Pros: Entertainment system was great, leg room was comfy and I had an aisle seat plus an empty seat next to me so I could nap and move around okay. Our airhostess was awesome! Someone was sick on the flight so we left 35 mins late, so missed my connection to Newark but they promptly rebooked me for 3 hours later :) thanks for excellent service!

Cons: N/A

Pros: Crew was good, friendly and helpful

Cons: Was not able to watch any movies throughout the flight

Pros: It's alright, safe flight and pilot good landing skills. I particularly liked their crew's sense of humour.

Cons: If only we were served drinks, but that's asking too much.

Cons: service and punctuality all good

Pros: The planes seem fresh and new. The staff were efficient and professional. Although a budget airline, we thought they offered value for money.

Cons: Can't think of anything. Although expectations weren't high, they surpassed them.

Cons: FlySafair forced me to pay for my second bag - even though my ticket was clearly marked "2 bags" all the way to Cape Town. Totally disgusted with this airline, not honoring the ticket. And they way they treated me about it makes me never want to fly with them again. Warning: Seats don't recline!!!

Pros: Flight was good.

Cons: Did have a few small children on board. So on approach they obviously had problems with their ears..

Pros: Nothing

Cons: Delayed flight, constantly changing gates, poor aircraft management, they charged for water on the flight, they didn’t turn on A/C until people complained.

Pros: Friendly and satisfactory service

Cons: I was booked on an SAA flight, did not know it was MANGO flight. At JHB airport, my SAA flight was not listed, nor was there any indication that it was actually on a MANGO flight. A helpful airport information person found the flight and agreed it was not visible anywhere.

Cons: Excellent service

Cons: FlySafair forced me to pay for my second bag - even though my ticket was clearly marked "2 bags" all the way to Cape Town. Totally disgusted with this airline, not honoring the ticket. And they way they treated me about it makes me never want to fly with them again. Warning: Seats don't recline!!!

Pros: Timely service is their main priority. Excellent

Pros: Timely service is their main priority. Excellent

Pros: Professional staff from airport right through to the aircraft staff. Great service with a smile!

Cons: None

Cons: When buying my ticket departure time was 19h25. When getting to the airport departure time on display was 19h35. No indication of delay. So why the difference in times?

Pros: The staff were fantastic, as usual.

Cons: no complaints

Pros: Friendly helpful staff

Cons: Being delayed by 5 hours with a baby is not my idea of fun...

Pros: Easy to check in - yummy sandwich and friendly crew

Cons: Comfort - paid food by card only available

Cons: The flight was delayed a bit, so I had to rush to get to my connecting flight. The process of boarding was a bit of a free for all.

Pros: Very efficient and friendly cabin and ground crew, quick delivery of checked in bags, Placed my family together which was appreciated on a full flight

Pros: The crew was friendly and helpful.

Cons: Boarding times were totally messed up. Boarded an hour later than the scheduled time.

Pros: Nothing! They stole $140 from us!

Cons: They changed our flight to one 5 hours more inconvenient and we were stranded in the airport AND we weren’t refunded the difference in prices between our originally paid flight and the one we were changed to. We were scammed by South African Air.

Pros: Friendly and satisfactory service

Cons: I was booked on an SAA flight, did not know it was MANGO flight. At JHB airport, my SAA flight was not listed, nor was there any indication that it was actually on a MANGO flight. A helpful airport information person found the flight and agreed it was not visible anywhere.

Cons: Flight was delayed by 2 and a half hours which is very inconvenient

Cons: I had a terrible experience,I complained to the supervisor and to guest care,they replied but still not happy the way they handed the matter.I will never fly with mango again

Pros: Crew seemed to be well trained.

Cons: 4th flight out of 7 that was delayed and pilots are on strike.

Cons: Flight was extremely late. Food was pretty mediocre.

Pros: Drink Service and lunch

Cons: No air!

Cons: Missed connection by 3 min due to not booking bags through as they do not have an agreement with SAA. Absolutly no sympathy for $400USD rebooking of flights!

Pros: With a little tail wind, this flight can be as short as 1.5 hours! Crew was positive and quick with great service. Baggage collected within 20 minutes of landing.

Pros: Great staff

Cons: No entertainment, but then you are a budget airline

Cons: FlySafair forced me to pay for my second bag - even though my ticket was clearly marked "2 bags" all the way to Cape Town. Totally disgusted with this airline, not honoring the ticket. And they way they treated me about it makes me never want to fly with them again. Warning: Seats don't recline!!!

Pros: Boarding was efficient

Cons: Improve leg room

Pros: The planes seem fresh and new. The staff were efficient and professional. Although a budget airline, we thought they offered value for money.

Cons: Can't think of anything. Although expectations weren't high, they surpassed them.

Pros: Very efficient and friendly cabin and ground crew, quick delivery of checked in bags, Placed my family together which was appreciated on a full flight

Cons: Nothing

Cons: Lost luggage

Pros: Crew were all helpful but flight left late

Cons: Late departure

Pros: The staff were fantastic, as usual.

Cons: no complaints

Pros: Boarded on time and for a very full flight without a hitch

Cons: No complaints

Cons: It was pathetic. Our flight was delayed and we had a connecting flight in Jhb. We were promised we will get priority disembarkment and there will be someone to escourt us through customs. We flight was supposed to land at 6 30 and we had to have boarded our next flight by 7:05pm. To my horrow we landed in Jhb at 7 10. Only got off the plane at 7:15 because the stairs took forever to come. There was no priority disembarkment and there was nobody waiting to escort us through customs and passport control. It was a complete nightmare having to jump queues and running to catch the next flight. Will never fly kulula again .

Cons: Flight was 1h 20 min late and everyone in the George area immediately commented that this was entirely normal. Thank goodness I did not have urgent meetings to go to as I would have had to reschedule or miss them altogether.

Pros: Take off and landing was smooth

Pros: Timely service is their main priority. Excellent

Pros: Professional staff from airport right through to the aircraft staff. Great service with a smile!

Cons: None

Pros: The planes seem fresh and new. The staff were efficient and professional. Although a budget airline, we thought they offered value for money.

Cons: Can't think of anything. Although expectations weren't high, they surpassed them.

Pros: Friendly staff

Cons: There was a Last minute boarding gate swap that resulted in lots of confusion between Durban and Cape Town passengers

Pros: Good Boarding. On time arrival and departure

Cons: Extremely little leg room. VERY UNCOMFORTABLE

Pros: Pay for everything, abd lots of choices NA.

Cons: See above

Pros: Crew seemed to be well trained.

Cons: 4th flight out of 7 that was delayed and pilots are on strike.