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Pros: Timely service is their main priority. Excellent

Pros: Professional staff from airport right through to the aircraft staff. Great service with a smile!

Cons: None

Pros: It's alright, safe flight and pilot good landing skills. I particularly liked their crew's sense of humour.

Cons: If only we were served drinks, but that's asking too much.

Cons: FlySafair forced me to pay for my second bag - even though my ticket was clearly marked "2 bags" all the way to Cape Town. Totally disgusted with this airline, not honoring the ticket. And they way they treated me about it makes me never want to fly with them again. Warning: Seats don't recline!!!

Cons: Delayed as usual. 1 week. 3 flights. 3 delayed!

Pros: Crew was very nice. Boarding/unloading was efficient with both front and rear doors being used, though had to use stairs.

Cons: I couldn't get miles on my American Airlines program, even though they're a partner airline.

Pros: N/A

Cons: N/A

Pros: Almost only flight of the day on time.

Pros: I didn’t miss my connection

Cons: The crew was very rude, the plane was delayed, uncomfortable, and dirty.

Pros: Staff and comfort of this airline was great.

Cons: Ineffective ground staff at guest services

Cons: Delay after delay with a lack of timeous communication. Pathetic.

Cons: You charge for water now? And again zero help for passengers with tight connections bc of BA being late

Pros: Crew did their job that’s all. Not very friendly.

Cons: My flight Rome to London - I was very surprised to learn we had to buy water, tea or coffee. To give it to your passengers is the least you could do. We didn’t travel for free. This was the very first time I have ever been told, as your partner Aer Lingusdid as wel, that I needed to pay for water.

Pros: Easy boarding, friendly crew, good food

Cons: Nothing to report

Pros: Nothing

Cons: Really old plane with uncomfortable seats and really bad in flight options. The air conditioning was also broken so the entire flight felt hot and muggy, this is on a 12 hour flight!!

Pros: Timely service is their main priority. Excellent

Pros: Professional staff from airport right through to the aircraft staff. Great service with a smile!

Cons: None

Pros: The planes seem fresh and new. The staff were efficient and professional. Although a budget airline, we thought they offered value for money.

Cons: Can't think of anything. Although expectations weren't high, they surpassed them.

Pros: Timely service is their main priority. Excellent

Pros: Professional staff from airport right through to the aircraft staff. Great service with a smile!

Cons: None

Pros: The planes seem fresh and new. The staff were efficient and professional. Although a budget airline, we thought they offered value for money.

Cons: Can't think of anything. Although expectations weren't high, they surpassed them.

Pros: Take off and landing was smooth

Pros: Great staff

Cons: No entertainment, but then you are a budget airline

Pros: I didn’t miss my connection

Cons: The crew was very rude, the plane was delayed, uncomfortable, and dirty.

Cons: Flight from KZN to Cape Town International. Most unprofessional ladies. Couldn't stop chatting about private business. Extremely loud. Had a friend who was off duty come to the front where they were working. She couldn't stop chatting. Also ,these ladies are a bit overweight ( some of them standards

Cons: Ineffective ground staff at guest services

Pros: Friendly staff

Cons: There was a Last minute boarding gate swap that resulted in lots of confusion between Durban and Cape Town passengers

Pros: Can check 2 bags as always and of course great customer service

Cons: Wish i could get more flights with them within the USa

Pros: Short and sweet

Cons: Too short of a flight.

Cons: Delayed as usual. 1 week. 3 flights. 3 delayed!

Cons: Always delayed. Again 2 hours. No communication from Kulula

Cons: FlySafair forced me to pay for my second bag - even though my ticket was clearly marked "2 bags" all the way to Cape Town. Totally disgusted with this airline, not honoring the ticket. And they way they treated me about it makes me never want to fly with them again. Warning: Seats don't recline!!!

Pros: Timely service is their main priority. Excellent

Pros: The planes seem fresh and new. The staff were efficient and professional. Although a budget airline, we thought they offered value for money.

Cons: Can't think of anything. Although expectations weren't high, they surpassed them.

Pros: Great staff

Cons: No entertainment, but then you are a budget airline

Cons: Ineffective ground staff at guest services

Pros: The plane was newer

Cons: The borparding crew tried to pull a fraud scam on several tourists trying to get on plane The is really criminal - I mean it Never will I fly this airline knowingly!!!!! I am done with Kayak also Disgusted Lion Lady

Pros: Very happily surprised by the quality of the food on the flight. It was flesh and delicious. Crew was very friendly, professional.

Cons: Nice flight all around.

Pros: Friendly staff

Cons: There was a Last minute boarding gate swap that resulted in lots of confusion between Durban and Cape Town passengers

Cons: Late as usual albeit due to weather conditions!

Pros: The way to do any flight is to close your eyes and dream of better days. I did just that. I was left alone. That’s all I need.

Cons: Kulula flights have a tendency to run late as the day goes on. And being barked at by ground staff whilst waiting to board is getting too common with Kulula. There’s a way to do things professionally so we don’t feel like we’re cattle being crammed into a pen. The boarding process was cumbersome. Waiting 15 min on an air bridge is not the norm.

Pros: Hot meal a pleasant surprise.

Cons: One hour delay. One piece of baggage lost, which arrived the next day.

Pros: Once the boarding started, it was efficient, and the crew were friendly.

Cons: The flight was delayed twice, and there was a lack of timeous communication around these delays making the process rather inconvenient. The airconditioner aboard wasn't working which made the environment extremely unpleasant.

Pros: Great staff

Cons: No entertainment, but then you are a budget airline

Pros: It's alright, safe flight and pilot good landing skills. I particularly liked their crew's sense of humour.

Cons: If only we were served drinks, but that's asking too much.

Pros: Professional staff from airport right through to the aircraft staff. Great service with a smile!

Cons: None

Pros: Take off and landing was smooth

Pros: Crew worked hard to keep to time and make passengers comfortable.

Cons: Boarding gate crowded.

Pros: The crew was very nice. Food was pretty good.

Pros: The crew were very accommodating

Cons: The food

Pros: I liked the in-flight entertainment. The flight itself went smoothly overall.

Cons: Missed connection by 3 min due to not booking bags through as they do not have an agreement with SAA. Absolutly no sympathy for $400USD rebooking of flights!

Pros: Boarded on time and for a very full flight without a hitch

Cons: No complaints

Cons: Flight was 1h 20 min late and everyone in the George area immediately commented that this was entirely normal. Thank goodness I did not have urgent meetings to go to as I would have had to reschedule or miss them altogether.

Pros: Boarding and disembarking the plane using both front and rear doors was fast and efficient. Luggage was retrieved quickly.

Cons: how do you do that? Split my son who is a minor and myself? I checked in online and I received my boarding passes. Why does the system not received 'Bought' seats? this is extremely frustrating. I get to the airport early and need to waste time while you sort out your issue. This is unacceptable service. Tracy Pawson - JE164 on saturday at 15h10

Cons: Flight from KZN to Cape Town International. Most unprofessional ladies. Couldn't stop chatting about private business. Extremely loud. Had a friend who was off duty come to the front where they were working. She couldn't stop chatting. Also ,these ladies are a bit overweight ( some of them standards

Cons: Flght departed late.

Pros: Cheap flight.

Cons: Terrible landing.

Cons: FlySafair forced me to pay for my second bag - even though my ticket was clearly marked "2 bags" all the way to Cape Town. Totally disgusted with this airline, not honoring the ticket. And they way they treated me about it makes me never want to fly with them again. Warning: Seats don't recline!!!

Pros: Take off and landing was smooth

Pros: Professional staff from airport right through to the aircraft staff. Great service with a smile!

Cons: None

Pros: Great staff

Cons: No entertainment, but then you are a budget airline

Pros: Crew worked hard to keep to time and make passengers comfortable.

Cons: Boarding gate crowded.

Pros: The flight attendant in our long flight, London to Hoiston, was extremely nice and took very good care of our section. The seats were not all that comfortable: you could feel there was minimal padding on mine and my partner's neck rest wouldn't stay up.

Cons: We were shocked to learn there were no outlets on the long flight from London to Houston. Luckily we had a power bank, otherwise our phones would've been dead.

Pros: All crews are kind, friendly and excellent services, the handling of missed flight is good.

Cons: The plane is too old lots of things falling apart, toilet door, tv screen and its remote control ect ..

Cons: The flight looked like it was British Airways. But it was actually operated by American Airlines. I selected seats in advance, but was not assigned to those seats.

Pros: Lots of leg room

Cons: No complementary food

Pros: Can check 2 bags as always and of course great customer service

Cons: Wish i could get more flights with them within the USa

Pros: Caring and courteous crew.

Cons: Crampped more than 90mins late -- made me miss the last train and cost me a large taxi fare to get home! Terribly disappointing experience. The morning flight to East London was also over an hour late because (according to the Captain) the aircraft was late in coming out of its weekly service! Hope never having to resort to Kulula ever again!

Pros: The way to do any flight is to close your eyes and dream of better days. I did just that. I was left alone. That’s all I need.

Cons: Kulula flights have a tendency to run late as the day goes on. And being barked at by ground staff whilst waiting to board is getting too common with Kulula. There’s a way to do things professionally so we don’t feel like we’re cattle being crammed into a pen. The boarding process was cumbersome. Waiting 15 min on an air bridge is not the norm.

Pros: Flight was good.

Cons: Did have a few small children on board. So on approach they obviously had problems with their ears..

Pros: The plane was newer

Cons: The borparding crew tried to pull a fraud scam on several tourists trying to get on plane The is really criminal - I mean it Never will I fly this airline knowingly!!!!! I am done with Kayak also Disgusted Lion Lady

Cons: Flight was delayed by 2 and a half hours which is very inconvenient

Cons: Lost luggage

Pros: The planes seem fresh and new. The staff were efficient and professional. Although a budget airline, we thought they offered value for money.

Cons: Can't think of anything. Although expectations weren't high, they surpassed them.

Pros: Great staff

Cons: No entertainment, but then you are a budget airline

Pros: Timely service is their main priority. Excellent

Pros: It's alright, safe flight and pilot good landing skills. I particularly liked their crew's sense of humour.

Cons: If only we were served drinks, but that's asking too much.