Deplaning suggestion: Inited could take a page from other countries airlines and ask that we remain seated until theorie in front of us deplanes. Easier on everyone that way
Easy short flight from Johannesburg to Harare. Boarding was slow, flight attendants were friendly. They did a meal service on this short flight, including wine, which was pretty cool.
Flight was moved forward by 2 hours with 3 days notice. This meant I could not connect from flight from Johannesburg. So did not take the flight and drove to Kasane. Will never use Air Botswana unless absolutely necessary. Mark
There was no entertainment, but that is not expected on a flight less than 2 1/2 hours. Uber clean aircraft, good boxed meal and friendly flight attendants. Very please with the experience
The check-in line was long and people were put in front of me in the line even after I said I had checked in online. It took me an hour to finally get my documents checked and drop my suitcase. It was horrible!
Pros: "The crew was mazing and the seats are so comfortable."
Cons: "To me everything was excellent from the captain to the flight attendants i was impressed i have been to all domestic flights but Airlink is the best and after yesterday flight i decided that Airlink is the one for me onwards. The only thing i can suggest is the points program then the sky will be the limit for you. Keep up the good work guys BIG UP."
Pros: "Flight was on time and crew was great"
Cons: "good short flight"
Pros: "Everything was good!"
Cons: "For a short flight on a small aircraft nothing could have been better."
Pros: "It's a shorter flight so, no IFE. The front row of the business section was nice. I'm glad that reserving those seats worked out for this flight, although it didn't on all the other flights."
Cons: "No entertainment available, and the BUQ departure lounge could be improved"
Pros: "flight was on time food and drink"
Pros: "Tayla the stewardess was very sweet!"
Cons: "Nothing. It’s a small plane!"
Pros: "Excellent service"
Cons: "Luggage was riffled through and item stolen"
Cons: "Delayed flight with close connecting flight and none of the flight or ground crew were able to communicate with the connecting flight gate agents. No priority for deplaning and tarmac shuttle was given to those with close connecting flight. Had to sprint through airport and barely made connection."
Pros: "Everything was good"
Pros: "There was hardly anyone on the flight so I got a row to myself! Also the flight was fast and smooth and landed on time despite boarding about 45 minutes late"
Cons: "At the beginning they needed 8 people to move up front for take off which was weird but obviously not anyone’s fault, and if the flight was full wouldn’t have happened, so it’s probably not something that could be done differently but was just weird."
Pros: "Seats were noticeably more spacious than comparable airlines. Good entertainment system and selection of films."
Cons: "Location of plug sockets, very difficult to use."
Cons: "The staff at Vic Falls airport tried to charge me several hundred dollars for extra bag fees. The fee kept changing depending on who I was speaking with and when I agreed to pay with my AMEX they said they did not take AMEX so they eventually waived the fee. This was only done after showing the manager a printed copy of my booking which listed that passengers are allowed 2 checked bags each. This was all done in the office of the South African Airways who I assume was managing the Airlink flight."
Cons: "Johannesburg Airport was terrible and every where we turned in the airport we got misinformation and people tried to scam us for tips including airport employees."
Pros: "It was good just the way it is."
Cons: "Why put cheese on the cross bun not good at all."
Pros: "Boarding was on time, and flight went smoothly. Loved the timing, giving me the whole day to explore the area and move on to the National Parks in the area. Breakfast at Uppington Airport is the best!"
Pros: "Flight was on time. Efficient crew"
Pros: "Airport check in went quickly and smoothly! Waiting lounge was excellent!"
Cons: "Nothing to report."
Cons: "Lazy agent said we were too late but bags not booked through on connection which helped cause delay"
Pros: "Pilot effectively communicated about the fueling delay and the imminent storm."
Cons: "Refueling issue : After boarding we had to sit on the aircraft to wait for the refueling driver to arrive and fuel the aircraft. This resulted in a delay of some 20 minutes. ssue"
Pros: "Economy seats are comfortable"
Cons: "The entertainment system works very poorly, it need to be upgraded! The quality of the image is very poor, the touchscreen does not respond easily and the stream is often interrupted by clips of ither movies or programs. This is unacceptable for a 14+ hours-long journey!"
Pros: "We were on a small cramped plane. The food was horrible."
Cons: "Rude employees at the counter in the airport."
Pros: "The crew were great."
Cons: "The flight was delayed by 2 hours. We barely made our connection flight in Johannesburg, which resulted in us having to run through the airport. We did not have time to get dinner."
Cons: "With over 1.5 hrs to check in, guards allowed others to cut in front and my son was told no problem, he would not miss his flight. He did miss his flight and couldn’t apply his ticket to another flight. Had to pay in full to buy another ticket for a flight 5.5 hrs later. Not good!!"
Pros: "Easy process to get to Joberg. Flight was on time and comfortable."
Cons: "Similar to some other reviewers we had to completely exit the terminal at JNB and then check in for our international flight sequence on Qatar, this was easy but caused a little anxiety, especially after learning that the total checked baggage for one person on the air link is 30kgs (66lbs) which is less than standard international weights. We had to pay extra for the “overweight” bags but the cost was reasonable. I would use the airline again."
Pros: "Quick cool spacious"
Cons: "They left us in a hot hot bus for a long time at terminal and on the run way."
Pros: "The plane from Antanarivo as on time - quite an accomplishment for Madagascar!"
Pros: "Stewardess was very professional, spoke clearly, was very helpful. On time and affordable rates!"
Pros: "Comfortable transfer to Skukuza from Johannesburg"
Cons: "The flight was not listed on the departure monitors in the hall where we arrived. We had a hard time finding the terminal and then the check-in counters and the departure gate. If the flight would have been listed it would have been easier, no asking around required."
Pros: "seats were nice"
Cons: "food was cold. no entertainment for 3-4 hour flight"
Cons: "Spraying a very potent chemical in an already crowded small plane that send people home sick is not the best way to treat passengers. We do recognize there is probably a reason for doing it. Has the airline consider the impact on those with respiratory issue? Some passenger could not stop coughing until their final destination. Hope they find a better way."
Pros: "The flight attendant was really friendly and accommodating. Flight was on time."
Cons: "Can add a few more options for snacks. The chips and candy are pretty crappy."
Cons: "No priority boarding. 15 minutes waiting inside a cramped bus. First three rows in plane are curtailed off but seats are exactly the same as the rest of the plane. Beverage selection was poor and again same as in economy. The lunch was the only difference: a plate of chicken instead of a sandwich. SO WHAT DID I GET FOR PAYING BUSINESS? a curtain, a plate of chicken and exclusive access to the toilet at the head of the plane. Shame on SAA for selling this as a SAA business flight. Or Kayak for wrong advertisement. In the future I will definitely not pay for business as it is absolutely not worth it and will try to fly this portion with Air Botswana"
Pros: "Left inn time and arrived a bit early only 12 14 passengers in a 36 pAX plane..."
Cons: "Small Cramped seats No power plugs...average food"
Pros: "Flight was on time."
Cons: "I do not understand why the staff wait for all passengers to be on board and close the door to spray this unbreathable air spray. I was suffocating during a few minutes and coughed during the whole flight. My throat still hurts. The cheese sandwich was terrible."
Pros: "Efficient on time no hassle"
Cons: "Lost baggage. Sent to Jouburg instead. Second day at Cape Grace in dirty safari clothes. Still no bags."
Pros: "Pilot and Stewardess were good and airport was nice. I appreciated the flights from Cape Town to Skukuza and from Skukuza to Johanesberg."
Cons: "Airport crew not able to answer questions outside of their scope of responsibility. I asked a question several times and reply was "good afternoon". finally another person helped and directed me to another part of the airport where I asked the same question and received blank faces until supervisor showed up."
Pros: "It all went as expected. Today, that is excellent"
Pros: "Pleasant experience. Gate personnel and crew were friendly and helpful; plane and seating were comfortable."
Cons: "No flight information signage at gate, and gate boarding public announcements were distorted. Besides being distorted, it was hard to understand the 'English' translated announcement."
Cons: "Delayed flight due to airplane malfunction and caused late arrival and could not make our connecting flight. Had to argue for support to stay in Johannesburg due to the inconvenience"
Pros: "Stewardess was very professional, spoke clearly, was very helpful. On time and affordable rates!"
Cons: "THe check in lady on the flight from Cape Town, was surly, rude, unhelpful, arrogant...just awful"
Cons: "People were not the friendly except for the stewardess"
Only flight that was on time. Thank you for that!
Cons: "I was in the row next to the toilets which meant a constant stream of people using the toilet and queuing outside of it that makes sleeping impossible. The noise of the toilet flushing every two minutes is disturbing and the smell from the toilet really is rather unpleasant. Having paid for economy plus I expect a reasonable comfortable seat. Which is the point of paying the premium, otherwise I’d have just bought an economy seat. It’s poor design that creates an unpleasant experience for your customers."
Cons: "Delay in collecting baggage. Probably due to different parking bay further away"
Cons: "Baggage control very bad. Waited an hour for the carousel to deliver the bag"
Cons: "Baggage control very bad. Waited an hour for the carousel to deliver the bag"
Cons: "Proper communication and oversight of the boarding process. Tell us to stand in 2 queues a third one develops and we need to sort out unhappiness. Almost like the taxis! And as usual departed late"
Pros: "Crew helpful. Reasonable amount of leg room"
Cons: "Good value for money"
Pros: "Easy to check in - yummy sandwich and friendly crew"
Cons: "Comfort - paid food by card only available"
Cons: "When buying my ticket departure time was 19h25. When getting to the airport departure time on display was 19h35. No indication of delay. So why the difference in times?"
Pros: "Excellent assistance"
Cons: "No window at seat row 11, no warning about this at check-in"
Cons: "My ticket was cancelled because Kiwi did not pay the airline. It cost me tons of extra money, and seriously delayed my trip!"
Pros: "Crew was terrible. Only 2 beverage services in 10 hour flight, and 2 in 8 hr flight. Crew did not respond to call button. Seats smaller than previous flights."
Cons: "Iberia messed up my flight from Windhoek to Johannesburg so I could not check in ahead of time or at airport. Stood at British Airways/Iberia desk for 2 hrs until my gate was closing. So I was told only way to get on plane was to purchase another ticket, and then contact Iberia for a refund."
Pros: "The airport staff went to great length to try and assist me but couldn't due to things not in their control."
Cons: "Checking in was a huge hassle as they checked by bags in all the way to Dublin but could only give me a boarding pass for one flight."
Pros: "Comfortable plane, excellent feedback from pilots regarding route, changes in altitude etc We had to drop a couple of 1000m to avoid bad turbulence. We were kept in the loop reg what was going on"
Cons: "Budget travel - so no food, entertainment or the like"
Pros: "Cost and quickness."
Cons: "Tiny cramped plane."
Pros: "Cost, speed of boarding and un-boarding."
Cons: "No baggage on arrival and no warning from the pilot who would of known since no one on the flight got their luggage because they were never loaded."
Pros: "Attendants are professional in their approach. Flight is typically not on time at arrival (origin) but the Kulula teams are usually able to turn the plane around and be flying back in time to meet their take off times."
Pros: "Relatively quick boarding procedures"
Cons: "My bag was clearly tampered with as is now the norm when flying domestically in South Africa."
Cons: "Limited legspace. I'm tall. Flysafair is better in that regard. They no longer take cash for payment, which could be a pain for some people."
Pros: "Lots of leg room"
Cons: "No complementary food"
Pros: "Color green is nice."
Cons: "Flight delayed multiple times. Nothing complemtry even with long delays. Forced to pay for water. Online extra bag purchase was not working. After calling in, their system was also down. Forced me to pay extra price at the airport."
Pros: "Boarded on time and for a very full flight without a hitch"
Cons: "No complaints"
Cons: "Missed connection by 3 min due to not booking bags through as they do not have an agreement with SAA. Absolutly no sympathy for $400USD rebooking of flights!"
Pros: "Crew was very nice. Boarding/unloading was efficient with both front and rear doors being used, though had to use stairs."
Cons: "I couldn't get miles on my American Airlines program, even though they're a partner airline."
Pros: "Caring and courteous crew."
Cons: "Crampped more than 90mins late -- made me miss the last train and cost me a large taxi fare to get home! Terribly disappointing experience. The morning flight to East London was also over an hour late because (according to the Captain) the aircraft was late in coming out of its weekly service! Hope never having to resort to Kulula ever again!"
Pros: "Almost only flight of the day on time."
Pros: "Friendly helpful staff"
Cons: "Being delayed by 5 hours with a baby is not my idea of fun..."
Cons: "Always delayed. Again 2 hours. No communication from Kulula"
Cons: "Pathetic. 2 hour delay"
Pros: "Made a plan to have a BA plane ready iso of us having to be delayed. Well done"
Cons: "Why not have the ladders ready when we arrive from Cape Town?"
Cons: "They give my seats to other passengers and the move me and my girlfriend to different plac, although I have been charged for the seats."
Cons: "Except for nuts and regular drinks no food was available that was complimentary."
Pros: "Drink Service and lunch"
Cons: "No air!"
Cons: "It was pathetic. Our flight was delayed and we had a connecting flight in Jhb. We were promised we will get priority disembarkment and there will be someone to escourt us through customs. We flight was supposed to land at 6 30 and we had to have boarded our next flight by 7:05pm. To my horrow we landed in Jhb at 7 10. Only got off the plane at 7:15 because the stairs took forever to come. There was no priority disembarkment and there was nobody waiting to escort us through customs and passport control. It was a complete nightmare having to jump queues and running to catch the next flight. Will never fly kulula again ."
Cons: "Flight was extremely late. Food was pretty mediocre."
Cons: "Delayed as usual. 1 week. 3 flights. 3 delayed!"
Cons: "knew 24 hours in advance and still no resolve"
Pros: "Boarding and disembarking the plane using both front and rear doors was fast and efficient. Luggage was retrieved quickly."
Pros: "excellent service"
Pros: "With a little tail wind, this flight can be as short as 1.5 hours! Crew was positive and quick with great service. Baggage collected within 20 minutes of landing."
Pros: "On time. At long last"
Pros: "E very thing, the Super friendly cabin crew,the outstanding friendliness of our wheel chair attendants, the friendly reception at check-in"
Cons: "Shuttle to plane stood stationary for 15mins."
Cons: "I checked in for a flight and chose my seat, which was no issue until i got to the gate. I was summarily moved 11 rows back without any explanation. normally not an issue, but when i had 1c and wanted needed to get out quickly, you can see the issue. neither the ground staff nor crew were interested in the issues and gave no reason for the move"
Cons: "Very sticky, hot inside. Why are SAA passengers flying on Kulula? Baggage collection at carousel was for a SAA flight and a Kulula flight."
Cons: "we did not take this flight due to massive wildfires in Port Elizabeth and the surrounding areas (with 5+ people dead)"
Cons: "Seat antiquated, food was more economy than business"
Cons: "Improve entertainment ease!"
Pros: "The stewards were so kind and helpful! One of the best flights I've taken."
Pros: "Best soft landing ever!!!! Great pilots."
Pros: "Took off on time. Seating was fair. Service prompt and courteous."
Cons: "Bus translortation should we replaced with walkways. The equipment exists but for some reason we had to use busses to get from plane to terminal."
Pros: "Crew was wonderful."
Cons: "The plane was absolutely freezing even with a winter coat and two blankets. The website would not let me and my friend choose our seats prior to getting passes so we had to keep asking people to switch on both legs of the journey. The bathrooms were disgusting. Pillows are reused."
Pros: "Good service, good food. Landed on time even though we left slightly late."
Cons: "There wasn't a TV per seat and you can't select what you want to watch, but this was not really an issue as the flight was only 2 hours."
Pros: "On time. Nice plane"
Pros: "crew, that the cabin was dark and quiet, good for sleeping."
Cons: "wish I had the budget for a roomier or more fold-down seat for sleeping."
Cons: "Airline dishonest and unhelpful"
Cons: "My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash."
Pros: "I liked the timeliness of the flights and the friendliness of the flight attendants."
Cons: "I did not like that there were no personal entertainment portals in each seat for the passengers."
Pros: "Steward was very attentive"
Pros: "Quick flight, everything seemed to go smoothly."
Cons: "Seats were not super comfortable, food wasn't great."
Pros: "The crew and ponctuality"
Cons: "No entertainment on board!!!"
Cons: "Their aircrafts are dirty"
Pros: "How helpful and wonderfully kind each person was. The service was great. I enjoyed the vegetarian options. The briyani was chicken and I was able to eat around the chicken —delicious and tasty. The crew were cheerful and a refreshing relief to the long voyage across this planet. I look forward to my ever increasing abundance so I may travel business for at least one leg of the flight each way. Thank you Virgin Atlantic."
Cons: "Nothing you could have provided other than a business class leg each way. Long, long flight across this planet—half way. I would prefer more English and Foreign movies, please. Unfortunately I left my prescription reading glasses on flight VA602 and Jacques Nortje at Heathrow was kind enough to go looking for them at the lost and found of Virgin Atlantic—to no avail. Black hard case with blue rimmed glasses and a blue cleaning cloth. His service was a godsend—enabling me to stay flight side whilst he went land side so I did not need to go through security for an unaccomplished mission as the glasses were not there."
Pros: "Everything as expected. Kudos to the captain for skill and for his reassuring announcement to passengers (that we were all safe, no harm done) after the plane was struck by lightening on route."
Cons: "The aircraft could not take off due to a technical issue and we were told by the captain that we would be provided with accommodation for the night. This did not transpire and the whole plane had to sleep in the departure lounge on the seats with cold aircon and no food or drink. The staff went home and left us to survive. We were told that they would not put us on another flight. By 8 am there was a mutiny because no one was keeping us informed about what was happening. We were tired and hungry and they just did care. After a group meeting, which got very angry, we were then allocated a room in a hotel. The lack of help was unbelievable and we were made to feel like criminals. No senior management came to give apologies. No compensation was offered for our 24 hour delay."
Cons: "LUGGAGE going missing! TLVET11960 1. In Cape Town I was told that I would need to collect and check in again on arrival in Addis - that was my understanding of the instruction. 2. At Addis I was advised that the luggage was being transferred to the Tel Avid flight ET404 3. On arrival at Tel Aviv - no luggage. Advised it would arrive Thurs afternoon and be delivered to my hotel. I asked which flight it would come on and when I could expect that it would be delivered. Was told that was not possible to confirm. IN MY MIND THAT INDICATES THAT THIS IS NOT GENUINE CONFIRMATION. 4. I asked what arrangements would they make for me to get an allowance to cover costs of some clothing/toiletry items I would need to buy. Was told this is not Ethiopian Airlines policy!!!!! 5. This cannot be as there are international regulations in this regard. 6.YOU WILL PAY for express laundry service and a couple of items I'll need to buy today!!! 7. Tried calling 039754008 and only get a recorded message! THIS IS TOTALLY UNSATISFACTORY"
Pros: "Plane was clean and seats were comfortable. Staff was overall friendly."
Pros: "Loved the movie selections"
Cons: "The seats are entirely too close together, even for me and I'm only 5"3. Airlines are trying to maximize profits while sacrificing passenger comfort and that is ridiculous. Great customer service will gain more business than any other method."
Pros: "Friendliness of staff"
Pros: "Short flight, was ontime"
Cons: "Too many rules with South African Air, sticklers about every little thing. Annoying, but whatever."
Pros: "Food was alright, flight was quiet"
Pros: "The seats were comfortable and staff was friendly. Lunch was served, which was good."
Pros: "The flight was great, no problem."
Cons: "Flight was very comfortable and the staff was courteous."
Cons: "We ended up at a gate in the International terminal at Tambo (Jo'burg). the plane was a big Airbus. We deplaned EVERYONE thru one little door, descended stairs to the tarmac and had to ride buses back to the domestic terminal. It took forever and I ended up missing my connection. I fail to understand why they didn't dock this domestic flight into the DOMESTIC terminal, and use a regular getway to deplane everyone."
Pros: "No delays (although last minute gate change was a bit annoying)"
Cons: "Meal options ran out quickly even though I was somewhat seated towards the front. They should keep a record of popularity of food options and stock accordingly, in order to prevent running out so quickly."
Pros: "Priority boarding went reasonably well. We left almost on time,"
Cons: "The layout of the business class section was very basic, as was the quality of food served."
Cons: "Technology sucked. TV screens were old and none of the headphone jacks worked."
Cons: "Most airlines on the planet allow headphones during take-off and landing but you guys don't. Chill out and get with the 21st century."
Pros: "I got help with the boarding pass and once on the plane was very impressed with the comfort of the interior and cleanliness of the plane. I would definitely fly with that airline again."
Pros: "Voyager programme Efficient and friendly crew On return flight they checked passengers hand luggage and stopped the overweight and excessive bags - brilliant as makes flight comfortable for all"
Cons: "Both flights delayed Return flight was an old plane needing some TLC Voyager customer care sucks - they really need a mobile app On return flight they helped themselves to snack in the front pouch of my checked in bag"
Cons: "Crew pathetic and completely absent and unhelpful."
Pros: "This was a quick flight and similar to domestic flights in the US."
Pros: "The provide a snack and drinks on a two hour flight--that's worth something."
Cons: "I wouldn't bother with a sandwich for everyone--especially during non meal times. Why not offer chips or something lighter rather than wasting all the sandwiches people half eat."
Pros: "clean, large cabin."
Cons: "bus to the plane is a little old"
Pros: "The gave us lots of water"
Cons: "Old plain, lost my one mine bags, missing items"
Cons: "Quite delayed, my luggage didn't make the connection due this and all my christmas presents are now in South Africa and since I'm flying to a 4th country with another airline I won't be able to pick it up from NYC. A mess."
Pros: "I liked the fact that this flight was short. I slept for the almost 2 hours."
Cons: "They could keep the food they serve on this short flight. I would do better with a bag of pretzels than the sorry sandwich they offered."
Pros: "The pilots and crew did well."
Cons: "On both 16 hour flights close to half of the entertainment screens didn't work at all. The vegetarian sandwich out of NY was slices of bell pepper between two slices of bread. But you can have a gin and tonic. In Cape Town the 90 minutes before the flight was spent standing in line to be frisked and have your bags rummaged through. After that everyone just piled on board in no order. The elites were able to skip through and avoid dealing with the riff raff."
Pros: "Price and time schedule"
Cons: "Our flight time moved up one hour and no one notified me. If I wasn't at the airport early I would have missed my flight and my connection"
Cons: "Incident report: August 15, 2016, SA210, When we stopped at Accra, Ghana, Kotoka International ACC for re-fuel and cleaning the aircraft --------------------------------------------------------------------------------------------- South African Airline violates two accounts stated on the bottle: 1. When it says “dis-infection of Aircraft” means Passengers are not Aircraft. Passengers should not be sprayed on. Passengers should not be in the airplane when this is sprayed. 2. Use for Pre-embarkation means no human in the aircraft. We were inside of the aircraft. It sprayed on our body all over and everywhere. ------------------------------------------------------------------------------------------ Major health damages: 3. After the spray, several passengers (our travel group) had severe sneezing attacks and running nose and sinusitis. One lady sneezed at least 50 times non-stop initially and continued to sneeze for the rest of the trip in the plane. Her sinus was swollen and painful for the rest of trip to Johannesburg. You are lucky she did not make a big deal and suffered silently. You may argue that WHO approved it. On the bottle, WHO approve for the use of Aircraft, not human in the aircraft. On August 15, 2016, I witnessed many passengers’ immune system were damaged – some reacted violently. 4. Please do not wait until someone has asthma attack and die in your aircraft due to allergy to the spray. 5. As a physician I prescribe Permethrin for Scabies treatment. Patients were told to use it on the skin for 8-10 hours and then wash off complete right away due to potential neurotoxicity, especially for young children. 6. My medical specialty is Integrative Medicine and Preventive Medicine. I feel I am obligated to bring this up to Department of Health of South Africa in order to prevent passengers being harmed, especially those who suffer from chemical / environmental allergies, rhinitis, sinusitis, asthma, COPD, skin disease, migraine, etc… just to name a few. 7. Suggestion and Solution: Passengers should all be off the plane, and escort to an area while aircraft is being re-fueled, cleaned and sprayed insides. This will make the cleaning crews more efficient for their cleaning work and less allergenic reactions, potential fatal, to passengers who suffer dust and / or insecticide spray allergies. This will reduce health hazard to passengers and workers. Thank you for being conscious about environmental safety issues. PS: One crew member, Imraan, is very conscientious. He came and showed his concern about symptoms one lady had from spray. He made SA airlines look better. One crew member was rude because he reluctant to give me one bottle of water for my husband who was sleeping at the time of the drink service. ."
Pros: "Smooth flight from take off to landing , great staff"
Cons: "The flight was delayed otherwise everything was good"
Cons: "Flight was late. There weren't any vegetarian options available"
Pros: "Crew was very friendly and accommodating."
Cons: "I am a foodie, so airline food probably will never meet my demands but I thought the food was very good for the time and place ."
Delay. Long wait in line. Poor communications.
On my flight from Cape Town to London I was not notified that the flight had changed and missed the flight. British Airways would not help with a different flight and basically said I need to buy another ticket and fight for a refund. I need to speak with someone to get this resolved and reimbursed for the additional ticket I had to buy along with extra COVID tests I had to take, not to mention additional hotel stay and missed income from work. Please contact me as soon as possible.
It was cancelled and I was forced to buy another ticket.
Cons: "Exiting passengers from the rear exposed the entire flight as people had to walk past those seated from the back to front. Great social distancing and we'll done British Airways"
Cons: "I really did not find anything to improve, it was a pleasant flight"
Pros: "My air hostess was very friendly and kind"
Cons: "Food for vegetarians"
Pros: "Left early, arrived early."
Cons: "Get rid of M&S and go back to including a G&T with the ticket."
Cons: "No assistance to mothers with strollers. While boarding, picked a few people randomly to inspect our bags right before getting on a plane. Held us in a separate room including me who is single mother traveled with 2 year old for 3 flights in the row. My son didnt get his meal. Also had to ask for any juice. Horrible menu. Late food serving, but quick to clean up in a rash. Loud people on phones and nobody stopped them. Horrible experience."
Pros: "The flight was on time and landed early"
Cons: "The bags could have come out earlier and the food could be better"
Pros: "The crew members are super friendly and caring."
Pros: "The crew were very attentive and there was a large variety of in-flight entertainment."
Cons: "I am not a heavy set guy but the seats were unreasonably close to each other, this meant that when you eat a meal your elbows push into your sides making it hard to bring food to your mouth."
Pros: "Nice staff"
Cons: "Seats are too small, I don't have space for my upper legs."
Cons: "Very narrow seats"
Pros: "The crew was very nice"
Cons: "Long delays, started in Las Vegas all the way thru to Athens"
Cons: "Seating is a big problem. I am only 192 cm tall and cannot really fit my legs into the space. Have them out in the corridor"
Pros: "That the flight was on time."
Cons: "not applicable."
Cons: "Seat was broken. Reclines without requesting. Tray also needs attention. Seat 15C"
Pros: "Quick boarding."
Cons: "Nothing. Pretty good for a short trip."
Pros: "It was just on time."
Cons: "The seats are very small hence not comfortable at all."
Cons: "Better business class seats"
Pros: "Friendly crew, new release films"
Cons: "Quicker boarding and better food"
Pros: "Crew were very good"
Cons: "Poor entertainment system"
Pros: "The crew were above friendly, calling you by name and were very accommodating."
Cons: "Plane was older, seats were grungy and the onboard entertainment was not updated, i.e: small screens with poor visibility, some screens did not even work for some passengers, limited amount of movies/entertainment for a 10 hour flight this was disappointing and seriously makes me reconsider flying British Airways ever again."
Cons: "Feeling like one of many cattle funnelled through an already over-capacity system."
Pros: "Pleasant staff, very poor entertainment systems, screens too small and kept needing to be reset."
Cons: "Poor entertainment systems Plane too cold Only 1 meal Ran out of gin for the second flight in a row"
Pros: "Friendly crew and a good value for money flight"
Cons: "Very bumpy ride but this wasn’t anyone’s fault"
Pros: "Service was excellent"
Cons: "Entertainment system getting a bit long in the tooth on 747. Hot breakfast could have done with some colour"
Pros: "BA in South Africa run a clean efficient airline. Planes are new crew well trained and food is good."
Cons: "Preseating totally random no matter your status. Booked state of my choice well in advance and was presented at the back of the plane on check-in"
Pros: "Arrival into Heathrow was unsatisfactory."
Cons: "Wheelchair request was ignored"
Pros: "No hassle with hand luggage"
Pros: "Comfortable and clean flight, only 35 minutes."
Pros: "Those beautiful British accents (ok English spoken properly)"
Pros: "This flight is exactly what you’d expect it to be- no frills, just a cheap way to get around! Coffe is 30 pnc so come pr prepared!"
Pros: "Plane kept to time schedule fabulous"
Cons: "Traveling economy"
Pros: "Crew, boarding process, food, cleanliness, movie choices were all good."
Cons: "There should still be more leg room in coach. The screen in just my seat had a "loose connection", as it was a bit blurry sometimes -- enough to be annoying, but I still watched a movie OK. No other screens around me had the problem; they were crystal-clear."
Pros: "Efficient processes. All went to plan"
Cons: "Tight seating. Old plane. Entertainment screen sub par"
Pros: "Quick and efficient boarding."
Cons: "The way that the crew (both in economy on right of plane) spoke to, and handled sensitive situations with several of the passengers in a loud and rather rude manner. This is not the British way that I have been accustomed to on previous BA flights, and is rather upsetting. The crew were very abrupt in general, and did not have that seasoned and polite demeanor which I expect from BA."
Pros: "Your staff were truly excellent, helpful and engaging."
Cons: "My TV worked only intermittently and I therefore could not relax and enjoy the entertainment..."
Pros: "The crew members were cheerful and competent. No complaints."
Cons: "Security was slow, slow, slow and confusing. Arrived at gate after boarding had started. Did not like having to pay for a mediocre cup of coffee. Seats were not very comfortable and very cramped - and no, we are not overweight."
Pros: "Check-in was very efficient, boarding was excellent. Onboard service was non existent. Onboard service...not even a glass of water when requested. If you did not pay for a drink you got nothing"
Pros: "Made up for time due to a big tail wind"
Cons: "Took off late and had to wait 45 minutes for luggage"
Pros: "Flight was on time,actually ahead of time."
Cons: "Aircon was not efficient. Very hot in the plane."
Pros: "Everything was great"
Pros: "I like that they managed to squeeze the seats in an A380 jumbo jets to make it feel like the space of a domestic carrier plane."
Cons: "Seat is small, no food menu on a 12-hour long haul flight from SIN to London. Only 1 available meal type: bland tasting "sea bass" soaked in tomato sauce. The air crew spent most of their time sitting in the back - zero effort in service - not once did they make rounds with cups of water/juice. In between meals, I request for some snacks and they said they don't carry any snacks at all - onboard a 12-hour long flight. I asked to BUY some Malteser chocolate and pringles, and the air crew exclaim "ohhhh but it's on the upper deck, I would have to climb up to get some." Here how about some bread rolls and butter. They offered me stale bread from the previous meal. I am their One World Partners SAPPHIRE Member. I shudder to think how they would treat their standard economy class passengers."
Pros: "Strong tailwind brought us in 30mins ahead of schedule."
Cons: "Nothing. Was a smooth and friendly flight. Cabin crew were courteous and efficient."
Cons: "Took forever to serve cold drinks and food. Said we were going to have a short flight due to tail wind so they would not serve hot drinks. Mean while we landed at the expected time of arrival."
Pros: "boarding and timing"
Cons: "fly attendants were kind of rude.. One completely ignore me while taking the order of the passengers sitting just next to me. The other one couldn't even say thank you when I did her job by bringing my garbage to her station. It was my first BA flight and I was not expecting those unfriendly attitude from british people."
Cons: "They were awful"