Loved the in flight meal! Surprisingly good.! Staff on board were all friendly and professional! Book as far ahead as possible! Get your seat selection locked in ASAP
Far better than last return flight we had when the flight was delayed due to technical error and we missed our connection flight with no initial support from Airlink. This time thankfully all went well and will use again.
This was an excellent flight with great crew and a full complement service including a sandwich, a drink from the bar, tea, coffee or water with the meal and then a further bar service.
I can't understand how the priority boarding queue has so many people standing in it. I was travelling business class and arrived 40 minutes before boarding time and there we about 25 people in the queue ahead of me?
Great flight, excellent service comfortable plane. No entertainment available on the flight but it was only a 3 hour flight.
Delayed boarding... we were kept standing in the bus for too long... the bus was packed and smelling people!!! As if it's not enough,when we finally came off the bus, we had to wait again standing in the sun waiting to board..
Our flight from Kasane to JNB was delayed, which meant we missed our connection to CPT. The JNB ground staff were not helpful at first, initially insisting that our flight into JNB had been on time when in fact it was 40 minutes late. No domestic transfer staff available. So we had to wait another 3 hours for the next flight to CPT, then nearly 40 minutes for our luggage. Getting into our hotel after midnight was never in the itinerary. Airlink travel is not in our future!
+ There was a great small meal even on the short flight + They gave our kids a magazine that kept them busy because there were no screens - We didn't get a boarding pass for our infant in arms for the connecting flight
Just an short flight. So it was great. Airlink is pretty good😀
Airlink is my preferred airline for travel in South and Southern Africa. Upington international airport is small so check in and security screening is a breeze. Boarding is easy and the flight was good. Took a while to get the luggage at OR Tambo airport but all in all a nice experience
I love FlySafair! PUNCTUALITY is what they do best, and thier schedule is so flexible, how they've structured Departure slots, one can decide to leave any time of the day. I am a coffee lover, I was astonished with their partnership with Boottleggers to allow us have specialty coffee on board, so wonderful.
My second leg of the journey was cancelled - Without notifying me. No agents at the airport upon check in told me either. I arrived in Johannesburg South Africa with no connecting flight to Cape Town. I had to scramble to get a hotel room at the airport and a flight the next morning to Cape Town in another airline at my own expense. Out of pocket additional cost to me was over $500.00. Flysafar did not help me at all. They were very disappointing. I would be extremely hesitant to use them again.
Seats are very narrow. Boarding was delayed. The R85 voucher is insufficient for a wine and mixed nuts. Needs to be increased for "business class".
Our flight was canceled. The airline was apparently on strike.
Don’t waist money on priority. Changed the gates. Then let everyone through while priority row was twice as long. Got sooner to my seat jumping to the end of the line
Old planes and lack of attention to detail. Horrible experience.
Very good experience considering that is low cost company. Good value for money.
Make some provisions for non-disabled elderly people who don't require assistance necessarily but would appreciate not having to walks long distances or stand for prolonged periods of time. For example: Seats close to boarding gates. Not being required to climb down and up stairs to board and deplane if in rows 17 upwards. Not being required to stand in long queues in boarding tunnels waiting to board. Priority fast track through security points to avoid long queues in departure halls.
Great airline. Will use again. Keep up the great work though and maintain your customer retention. And please keep an eye on the bottom line and stay in business for decades to come and grow from strength to strength.
For the first time ever we had a grumpy check in agent. I got told off for not having a lock on my bag and she looked seriously put out that we were checking in as a group of 7. Very unusual as I fly regularly with Safair and all the staff have always been super friendly.
I had a very good experience from boarding to arrivals.
Boarded almost 48 hrs later after a scheduling change on my initial flight that was not communicated either by kayak of SAA.
I had booked a ticket for a 6:40 am departure in July 2025, but it appears there was a change to 8;00 am, which meant I missed my connecting flight which departed 10 m minutes before I landed. I had seen this problem only the previous day and try to resolve it with South African air, but they are very uncooperative on the phone. All they could say was all flights were fully booked and I ended up buying paying $2,000+ to secure a ticket for my family to ensure we got out of South Africa by Monday, which am currently pursuing with the airline.
Excellent airline. Even with 1.5 hour flight, we got light meal on board
South African Airways on the outside, a very old shabby Qatar Airways plane on the inside
The food options were beef or veg, No alternatives for Hindus, that don't eat beef...
Flight was on time Seats ( business class) are terrible- you keep on slipping down as it doesn’t lie flat Food service is like economy class. Meals ( still wrapped in plastic) are just dropped in front of you
On time flight; otherwise not impressed by the check- in- purchased business class and the aircraft was downgraded; no refund given for the difference. Told I could access the lounge due to the above and was questioned by the lounge check- in person who was not friendly
Flight was cancelled with no notification until I reached the check-in desk at the airport. I also got downgraded and they lost my luggage.
Very bad. Linda the hostess was very rude all the time
It was a good experience - too many times checking at the airport - every time had to remove shoes , belt , laptop etc. that was a bit of exaggerated. The seat had a sharp metal plate -- which torn into my jeans.
Flight was delayed by two hours. This really messed things up because I missed my connecting flight in Addis. I had a meeting in Entebbe which was scrapped because my flight from Addis landed later in the day.
To the Ethiopian Airlines Customer Relations Team, I am writing to formally express my disappointment regarding my recent travel experience with Ethiopian Airlines on . Unfortunately, the level of service provided fell significantly short of the standards I expected from your airline. I would like to highlight the following serious issues encountered during the journey: • Cabin Condition and Hygiene: The aircraft cabin was notably poorly maintained. The seating area was dirty, and there was a persistent, unpleasant odor throughout the flight, which made the environment very uncomfortable for passengers. • Inadequate Service: The overall level of service provided by the staff was unsatisfactory and did not reflect a professional passenger experience. • Baggage Loss: Upon arrival, I was informed that my luggage was lost. This is particularly distressing as it has caused significant personal inconvenience and disruption to my schedule. As a frequent traveler, I value reliability and a clean cabin environment. I request that you investigate these matters immediately, provide an update on the status of my missing baggage, and outline how you intend to compensate for these failures in service. I look forward to your prompt response and a resolution to my lost luggage claim. Sincerely, Puguh
To the Ethiopian Airlines Customer Relations Team, I am writing to formally express my disappointment regarding my recent travel experience with Ethiopian Airlines on flight [I629/352] . Unfortunately, the level of service provided fell significantly short of the standards I expected from your airline. I would like to highlight the following serious issues encountered during the journey: • Cabin Condition and Hygiene: The aircraft cabin was notably poorly maintained. The seating area was dirty, and there was a persistent, unpleasant odor throughout the flight, which made the environment very uncomfortable for passengers. • Inadequate Service: The overall level of service provided by the staff was unsatisfactory and did not reflect a professional passenger experience. • Baggage Loss: Upon arrival, I was informed that my luggage was lost. This is particularly distressing as it has caused significant personal inconvenience and disruption to my schedule. As a frequent traveler, I value reliability and a clean cabin environment. I request that you investigate these matters immediately, provide an update on the status of my missing baggage, and outline how you intend to compensate for these failures in service. I look forward to your prompt response and a resolution to my lost luggage claim. Sincerely, Puguh
A bit chaotic boarding flight but over all good experience.
We had a good flight experience with this airline despite reading many negative comments
Planes are good. However the entertainement system is slow. The headphones are of low quality and I could hardly hear a movie The movies lack subtitiles
The plane was old and the luggage racks above us were visibly shaking during turbulence. Water was dripping on our heads during landing. Our flight was over 2 hours late departing but we were not updated or told what to expect as the screen at the gate continued to read “on time”
Check in took over an hour because printer was not working. Attendant did not know how to give free layover Addis Ababa hotel vouchers or update frequent flyer number. After repeated attempts, got voucher emailed. However hotel wanted printed voucher hence more delay. Bus time from hotel back to airport was printed 4:50 hours, but hotel reception called at 3 pm saying bus will leave at 4 pm. Then hotel reception called again saying 4:15 pm. We rushed at 4:15 pm and bus was not ready until 4:40 pm. Many audio outlets were not working in planes.
It is nice and great but the houstees crew are all the way back arguing with customers and behavior issues same of the crew i saw that also all the trips were very much butter!
