Original flight was delayed due to technical issue. Very poor communication. The manager only appeared when we were climbing on board the plane.This resulted in us missing our follow on flight also with Airlink. No ticket issued from Skukuza and no assistance when we landed to address the issue. We had to make our own arrangements and go to their sales desk. Again they had no knowledge of the flight delay and of any passengers that had connecting flights. The lady (unfortunately with all the STRESS I have forgotten her name) at the counter was extremely helpful and is an excellent example of the type of employee Airlink need to promote and employ. Our luggage was in limbo due to all the missing information and assistance. We had to resort to buying extra tickets from South African Airways who were extremely helpful. I work at an airport so am familiar with its workings. I will infuture be looking for alternative flights.
Airline is the best airline experience I’ve ever had.
My flight was good no comments Crew members were good Flight on schedule even earlier at some point Thanks
Flight was moved forward by 2 hours with 3 days notice. This meant I could not connect from flight from Johannesburg. So did not take the flight and drove to Kasane. Will never use Air Botswana unless absolutely necessary. Mark
There was no entertainment, but that is not expected on a flight less than 2 1/2 hours. Uber clean aircraft, good boxed meal and friendly flight attendants. Very please with the experience
The check-in line was long and people were put in front of me in the line even after I said I had checked in online. It took me an hour to finally get my documents checked and drop my suitcase. It was horrible!
Pros: "The crew was mazing and the seats are so comfortable."
Cons: "To me everything was excellent from the captain to the flight attendants i was impressed i have been to all domestic flights but Airlink is the best and after yesterday flight i decided that Airlink is the one for me onwards. The only thing i can suggest is the points program then the sky will be the limit for you. Keep up the good work guys BIG UP."
Pros: "Everything was good!"
Cons: "For a short flight on a small aircraft nothing could have been better."
Pros: "It's a shorter flight so, no IFE. The front row of the business section was nice. I'm glad that reserving those seats worked out for this flight, although it didn't on all the other flights."
Pros: "I was forced to give my carry on bag to be put in the hold. They said that it would not fit in the plane. When we got to our destination, i found that a large sum of money from my bag was stolen,"
Cons: "Security of our baggage should be better. And if you cannot fit the standard carry on bags, then please say so when people make their booking so that they can pack accordingly and do not bring carry on bags that they have to give up at the last minute. it is impossible to remove items last minute."
Cons: "Various tv screens would not stay in place in row 47 where I was sitting"
Cons: "The crew was not very friendly and that affected my entire experience"
Cons: "We placed a bid to upgrade and it was accepted at the last minute - we were traveling from the USA and something went wrong with our credit card so SA was unable to charge the card. When we arrived at airport a couple hours later the bid was no longer valid and the ticketing people informed us it would be $220 more per person than the bid that was accepted. Felt like it was a scam. We declined to purchase the upgrade at the increased price"
Pros: "Great crew, great vegan food (order ahead!)."
Cons: "Ground crew disorganized and unfriendly in both Joburg and Windhoek"
Pros: "The crew was friendly, helpful and hard working."
Cons: "Departure was delayed 2 hrs due to a leaking waterline. We stood on the ramp for 40 min waiting for the initial repair and after taxing to the runway, we turned back due to the repair not holding, going back to the bay for another repair which closed all 4 centre toilets."
Cons: "16 hour flight - but no WiFi. No power outlets to recharge laptop. Dreadful selection of movies / TV on the inflight entertainment system - and entertainment system’s audio function didn’t work properly so no audio for about half the duration of any movie."
Pros: "All aspects of this flight were good."
Cons: "When we were waiting prior to our flight in the duty free area of terminal "A", Kayak notified me via text that the flight was scheduled for terminal "B". If I had not taken the same flight before many times, I would have been concerned with the incorrect information Kayak provided."
Pros: "Good leg room, pleasant stuff except for one exception"
Cons: "Terrible entertainment. Unresponsive cabin crew member to fact that the whole right hand aisle of the plane had no overhead lights or entertainment that worked. She merely told people she had rebooted three times and there was nothing else to do. No apology. Headphones were faulty on both outgoing and returning flights."
Pros: "I liked the crew"
Cons: "SAA does not consider children and the elderly for priority boarding ; all other airlines give exceptional service to the elderly and children - especially for boarding. If you can make travel easier for parents with children and the elderly your ratings would improve. That's why SAA is bankrupt. The cheese snack served on this flight had also expired. Otherwise the crew were great and flight really good. Good pilots!!!"
Pros: "I survived"
Cons: "The seat The food, but that’s fine. We weren’t expecting The entertainment Less cattle treatment Sigh, this is going nowhere"
Pros: "We got to whole destination safely"
Cons: "Once in Abidjan, it became a mess. First we were left waiting for over an hour without any explanation. Then we were told that we had to retrieve our baggage and then recheck them. Hardly anyone spoke English so that was a long and confusing ordeal. Then we loaded on a bus, asked to get off after a while because our flight was delayed, left waiting some more with minimal information before we eventually got on the last leg of the flight. It was a mess."
Cons: "Very disorganized at the airport of Abidjan with mutliplr but useless checkings. It was a tota mess at the security checking. The flight was delayed for 1 h"
Cons: "Boarding was okay though it took longer than 1h. The flight was delayed for 30 minutes because the engine to start it was not functional. Very strangr"
Pros: "I read bad review after bad review of Air Côte d'Ivoire prior to flying them, and so approached this flight with trepidation. To my pleasant surprise, everything went off without a hitch: orderly boarding and on-time departure; comfy & clean new planes; delicious in-flight meal with wine; efficient disembarkation in Dakar with prompt, hassle-free baggage claim. ZERO complaints. This airline is great - don't be like me, book without hesitation!"
Cons: "NOTHING - everything was flawless. Thank you!!"
Cons: "Flights are always delayed and boarding is disorganized. No communication"
Pros: "Never on time"
Cons: "Flights are always delayed and boarding is disorganized. No communication"
Cons: "They changed our return time and added an extra hour layover."
Pros: "Flight was booked as direct abidjan to Ouagadougou on the 8th, then back on 10 th but in fact went past to Niamey then back to Ouagadougou, completely disorganizing all previously made arrangements and without prior warning! Quite unacceptable, as this was a repeat performance of what occurred the previous day, and was obviously planned, yet we were not informed. I will say your flight attendants are pleasant and professional."
Cons: "Lack of communication"
Pros: "Smooth and fast. No problems or complications. Nice that we were served a small meal. Delicious!"
Pros: "Boarding on time, nothing as problem, crew did good job and the food was also okay."
Pros: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Cons: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Pros: "nothing I liked about this flight. Our flight was delayed by more than 6 hours. Even though airline had an opportunity to bump us in their sister airline- precision airline in earlier flight Nairobi, they refused to help us. Precision air had lot of seats empty."
Cons: "Kenyan airways do not care about customers and inconvenience they are facing. We were suppose to arrive Dar at 7:30 pm and instead now we will arrive at 1:30 am on 28th Jan 2020."
Pros: "The stuff was great but flight and the its self is no good with the timing , the keep chaining flight times the cancel my flight twice"
Pros: "Lazy crew dont even provide water when needed. The cabin was extremely hot and the blowers dont work."
Pros: "I didnt like anything for this trip - From Kinshasa to Nairobi via Lubumbashi not interesting just tired and borring"
Cons: "First the direct flight from Kinshasa to Nairbi"
Cons: "According to the KQ App the flight was direct to Cape Town but when we got to the airport we found the plane was stopping in Livingston’s. The result was we were an hour late. Most annoying. Surely the App can be amended to alert us of such changes"
Cons: "The person ushering us out of the gate was not very friendly and that could need some work"
Pros: "Crew efficient and eager to please. Generous with food and drink."
Cons: "Some seats had damaged entertainment equipment. One seat had a damaged USB charging port. We just used the one from the next seat. Another had a damaged remote control for the entertainment system. Still usable via touch though."
Cons: "I was very disappointed with Kenya Airways on my recent round trip from Kigali to New York to visit family for Christmas. Due to a delay on my connecting flight from Kigali to Nairobi, I missed my flight to JFK and had to stay in Kenya for a full day, shortening my already brief trip. I do not know what caused this delay other than Kenya Airways staff having seemingly no urgency to get us off the ground. On my return flight to Kigali a delay attributed to “operations” increased my layover from 8 hours to 12 hours. On top of the scheduled delay we were delayed an additional hour because boarding did not begin when it should have. I was also less than impressed with the movie selection on the plane. I will not be flying with Kenya Airways again and now understand why they were the cheapest option!"
Pros: "Everything was great about my Kenyan Airways flight. Crew was super friendly and helpful."
Boarding confusion, just asked for a cup of water and the crew answers was shocking
They take your hang luggage and it never arrives to your destination. They don’t follow seating arrangements
You need screens on every seat so passengers can watch movies, documentaries, music or something else to avoid to get bored.
Everything was perfect, Happy to have this great airline that serves all Africa.
The crew were good but I still did not have my luggage till now I keep checking no response
My Ethiopian flight was cancelled without Kayak informing me. I found out through my sister who picked the same flight via Expedia. When i informed Kayak, they failed to put me on another flight…stating they are waiting to hear back from Ethiopia airlines. After receiving no response for 2 weeks, I asked Kayak for a refund. And again, no response. Thus, I had to call my credit card company to dispute the transaction. Thank you chase for being understanding. However, I DO NOT recommend flying with Ethiopian airlines or booking through Kayak. Terrible customer service especially when it entails refunding people their money.
Cons: "It would be much better if they didn’t lose my 2 luggage bags with no proper compensation to offer - 50$ is what you get to recover your belongings meanwhile my items lost are worth at least 10,000$.. contacting my lawyer in the morning. Also the plane has nowhere to plug your phone, can’t charge your phone for over 7 hours, no in flight WiFi, and no tv screen to watch movies.. I couldn’t help but wonder was this a 1985 plane? Do not recommend, stay away."
Cons: "This is my first time traveling these airlines and I promise you it’s the last.. the plane had no option to plug my cell phone, no WiFi, not even a screen to watch movies (7 something hours flight).. I was served a loaf of bread cut in half with some spices inside as a meal! But the most horrible part is the fact once landed I found out the lost both of my luggage bags, and All they told me was I’m entitled of an allowance of $50.. tried hard not to laugh as my 50 kg of belongings worth thousands of dollars.. beyond disappointed, aggravated and shocked. Contacting my lawyer in the morning. Do not fly with them!"
Cons: "Please the flight time for connecting in Lome needs to be improved!!!! It's highly stressful for a passenger to be in another country where they don't speak the local language and have to be shuffling to connect to a flight within less than 10 minutes. Any Ethiopian airline connecting flight needs to have at least a 45 minutes gap."
Pros: "Crew very caring and respectful"
Cons: "For me I don’t see any problem with the airline at all. Everything was superb"