Daily cleaning, installation of cabin HEPA filters on flights from Johannesburg to Kinshasa
South African has waived its change and cancellation fees on flights from Johannesburg OR Tambo to Kinshasa N'djili. Confirm policy on booking site.
Most visitors from Johannesburg need to provide a negative COVID-19 test result and/or quarantine to enter Kinshasa.
Read more about travel restrictions for Kinshasa
Visitors from Johannesburg are not required to quarantine after entering Kinshasa.
Visitors from Johannesburg must present a negative RT-PCR (NAAT) test taken 168 hours before departing to Kinshasa.
Must be completed by travelers aged 11 and above. It will be used to generate a QR code which must be presented upon arrival in The Democratic Republic of Congo.
Masks: Required in public spaces.
The average direct flight takes 3h 50m, covering a distance of 2776 km.
There are 3 (direct) flights between Johannesburg and Kinshasa per week.
In the last 72 hours, the cheapest one-way ticket from Johannesburg to Kinshasa found on KAYAK was with RwandAir for R46 387. Kenya Airways proposed a return connection from R75 926 and RwandAir from R80 521.
When flying from Johannesburg to Kinshasa, you should consider leaving on a Saturday and avoid Wednesdays if you are looking for the best rates. For your return to Johannesburg, you’ll find the best rates on Wednesdays and the most expensive ones on Sundays.
On your way to Kinshasa, you’ll fly out from Johannesburg OR Tambo. You’ll be landing at Kinshasa N'djili.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Johannesburg to Kinshasa.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Kinshasa from Johannesburg is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to Kinshasa with an airline and back to Johannesburg with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Kinshasa from Johannesburg up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "I was happy to avail of Wifi in the sky."
Cons: "No entertainment! For an major international flight, one expects some seatback entertainment"
Pros: "Well organized on check in. Attentive"
Cons: "It was ok"
Pros: "New plane, fresh feel. Food is ok."
Cons: "Airline feels basic and no frills."
Pros: "Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism."
Cons: "Entertainment was limited."
Pros: "The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great."
Cons: "No vegetarian option Bad boarding procedures, no one gets direction and it was very slow"
Pros: "Food and in-flight services"
Cons: "Entertainment package"
Pros: "Rwanda Air is the best"
Cons: "Landing at Kigali was bit rough"
Pros: "Friendly service"
Pros: "I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone"
Cons: "As I said, I liked everything. From the departure to the landing"
Cons: "My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash."
Pros: "The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again."
Pros: "Food and free WiFi. Ample seating space."
Cons: "Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduled"
Pros: "They respect the timing"
Cons: "The luggage escalator is not working and you have to carry it from one point to another..."
Pros: "Everything was perfect. On time arrival."
Cons: "Loud Nigerian co-passengers"
Pros: "Timeliness, Service, Cleanliness Comfort"
Pros: "The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat."
Cons: "The breakfast was not as appetizing."
Pros: "The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline."
Cons: "Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases."
Pros: "The Airbus. The crew's simple commitment to excellent service"
Cons: "The unconventional check in closure 90mins to departure even when the plan arrived late"
Pros: "Good and clean planes, good service"
Cons: "We had couple of ours delay and not well communicated"
Pros: "Nice comfortable new planes."
Cons: "There wasn't much not to like."
Pros: "Friendly staff, decent snacks and entertainment options"
Pros: "New airline. Left 20 mins early."
Pros: "The plane was nice and the captain gave good info."
Cons: "Why was dinner served at 2AM? They woke me up three times to serve drinks and food and the cabin lights were never turned off, for an overnight flight! The Kigali airport waiting area is awful, and the holding area made it so that every child had to use the bathroom as soon as we boarded."
Cons: "The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work."
Pros: "My sister and I were travelling to and from Tanzania through Kigali. The crew was great and our flight was easy."
Pros: "What did you like? the attendants were very kind"
Pros: "Was good on time"
Pros: "on schedule. staff at counters and flight crew were courteous and professional."
Pros: "The flight attendants are very welcoming and helpful. You feel safe and you get to see the pilot who is going to take you to your destination."
Cons: "The airline moved my original non-stop flight forward by 3 hours. The new flight conflicted with another flight I had earlier in the day. The airline would not allow me to cancel the flight, and could only offer me a 1-stop flight that arrived at my destination hours after my initial flight would have arrived."
Pros: "Everything was on time and comfortable. Will take the same flight again in the future."
Pros: "The crew was very welcoming"
Cons: "We had a delay of 40 minutes at Kigali airport without prior announcement"
Pros: "Overall comfort and staff friendliness"
Cons: "Landing was a bit turbulent"
Cons: "Time management"
Pros: "Planes were great and flight crew excellent."
Pros: "Everything went well as expected..."
Pros: "The crew is nice"
Cons: "Both flights were terribly delayed and while the crew apologized we sat on a small plane. In Entebbe the reason was they overbooked the flight. So leave those people behind to take the next flight, don't keep us prisoners on a plane for hours... Stupid management decisions."
Pros: "movie dinner on each leg of the flight"
Cons: "the movie didn't finish in the first leg and they didn't show it for the second leg, so I never learned the ending the flight arrived 40 minutes late"
Cons: "Too cold on the plane - way, way too cold"
Cons: "We were delayed by 1 hour because more cargo was being loaded on to the plane. When we arrived in Kigali, we found that our bags had been left behind to make room for other cargo. We arrived and checked in well before the 1 hour cutoff and we were under the weight limit, so there was no reason for our baggage to be left behind. We were informed that our bags would NOT be delivered to us at our next destination, that the burden was on us to retrieve them AND there was no stipend or any type of refund to compensate us for the inconvenience. Since we were continuing our travel by road to Uganda, we had to pay extra to have a driver return to the airport the next day to retrieve and deliver our bags. This is very, very poor customer service!"
Pros: "The Rwandair plane was modern and clean. Kigali airport has a nice cafe, and check-in was efficient. The plane left a few minutes early."
Cons: "Check-in closes one hour before your flight. Economy class: Food was a clingwrapped sandwich. The attendant gave me two bottles of a good South African wine. Security has gotten quite uptight at Kigali airport. They now stop your cab a couple hundred meters short of the airport, and have a dog check the vehicle. You have to pass through another security checkpoint at the entry to the airport building, and a third security into the boarding area. The final security check even takes away any empty bottles you have. And don't take any fingernail scissors in your handcarry, even if they have blunt points. You may have an hour or more wait in preboarding, and without water or bathroom excess. So takke care of these needs in advance."
Cons: "This airline is an operational nightmare. I purchased a ticket with a connection, and the second flight being a codeshare, two months in advance. On the day of travel, I checked in, checked two bags, and headed to the gate. An hour before the flight, a Rwandaair agent approached me to inform me that they were no longer code sharing with precision air, the second flight. Chaos ensued, my bags got lost, I got stuck in Nairobi, etc. in Nairobi, one of the Kenya airways agents literally said to me 'avoid Rwandaair and precision airlines - they are both airlines that do not follow any regulations, and not just operational, but safety as well.'"
Pros: "Crew were pleasant. The flight was comfortable."
Cons: "The flight was delayed, causing me to miss a connecting flight. Boarding was a bit confusing as multiple flights were departing from Kigali airport at the same time and same airline. Information was not conveyed clearly and it might have been easy to begin boarding the wrong flight."
Pros: "Very professional - gave us a good meal - although flight was a little more than an hour. Will recommend to friends"
Cons: "Service & good landing"
Cons: "The arrival time was stated as 1:40pm but in reality it was a 1:10pm arrival so I had arranged my driver to collect at the wrong time and he wasn't there when I arrived."
Pros: "Unfortunately i missed the flight from kla to Nairobi via Entebbe due to closue of Entebbe Road. Return from Nairobi was okey but was delayed for about 40 minutes"
Cons: "Food needs to be addressed"
Pros: "I always appreciate the cleanliness of Rwanda! This carries over to their planes too. Good staff on the plane. Too short of a flight for entertainment- it was amazing they even served the quick drink and snacks they did! Good on-time flights."
Cons: "After I bought my tickets the flights were rescheduled, giving us an 8 hour layover between flights... some in our party were stuck in the airport with nothing to do, and there is nothing to do in that airport. One question, when will passengers learn that listening to music or movies on the plane without headphones is really uncool?"
Cons: "Seat antiquated, food was more economy than business"
Pros: "1. Friendly welcoming crew 2. Comfortable seats 3. Reasonable selection of entertainment 4. Clean amenities"
Cons: "1. Although i requested Halal food in advance, when i booked my flight, non was provided. 2. I got to the boarding gate, 10 minutes before the plane was initially scheduled to take off. I was the second last person to board the aircraft because there was a long queue at Passport control with only one officer for a prolonged period. The man at the final boarding checkpoint, insisted that i was late because of shopping, and insisted on me catching a new flight the following day. He said that they had already filled up the plane with Stand By passengers, and my bags had already been off loaded. I had to beg him to allow me to board, and eventually he did. About 10 minutes after the scheduled departure time, the captain announced that they were waiting for one more guest, and the flight actually left about 20 minutes later then schedule anyway. This series of evens led me to believe that the man at the boarding gate was trying to elicit a bribe from me."
Pros: "All aspects of this flight were good."
Cons: "When we were waiting prior to our flight in the duty free area of terminal "A", Kayak notified me via text that the flight was scheduled for terminal "B". If I had not taken the same flight before many times, I would have been concerned with the incorrect information Kayak provided."
Pros: "I didnt like anything about SAA business class"
Cons: "Seats have this kink in the middle when in flat position. No business class boarding, food was average to bad. Not impressed at all"
Pros: "Plane was not full. Newish aircraft. On time."
Cons: "No interactive maps working. Entertainment only average. Flight crew did not provide updates."
Pros: "Good leg room, pleasant stuff except for one exception"
Cons: "Terrible entertainment. Unresponsive cabin crew member to fact that the whole right hand aisle of the plane had no overhead lights or entertainment that worked. She merely told people she had rebooted three times and there was nothing else to do. No apology. Headphones were faulty on both outgoing and returning flights."
Cons: "The cabin crew members did not respond to my request to fix my screen having had brought it up to them on 3 different occasions and forcing me to then find a new seat in the middle of a 16h flight!"
Cons: "One of the best flights I’ve had ever"
Pros: "I liked the crew"
Cons: "SAA does not consider children and the elderly for priority boarding ; all other airlines give exceptional service to the elderly and children - especially for boarding. If you can make travel easier for parents with children and the elderly your ratings would improve. That's why SAA is bankrupt. The cheese snack served on this flight had also expired. Otherwise the crew were great and flight really good. Good pilots!!!"
Pros: "Comfortable seats for domestic flights. Clean plane"
Cons: "Domestic planes not big on entertainment."
Pros: "Wonderful crew and flight"
Pros: "Friendly crew and punctuality"
Pros: "I flew to RSA in the "old' aeroplane so it was a pleasant surprise to fly back in the new plane."
Cons: "The food. Not sure why the try to serve a hot meal when fruit cheese and crackers would be perfect. Muffin and cereal for breakast would have been lovely."
Pros: "I cannot say enough about the service from South Africa! Always smiling, always helpful and saying it’s their pleasure when you say thank you. It is top notch!"
Cons: "Can’t think of anything"
Cons: "Poor food and movie choice"
Pros: "Very hospitable crew at all times"
Cons: "Immigration/landing forms ran out"
Cons: "Now I am seriously delayed to my destination"
Pros: "The check in staff"
Cons: "Delays. Hadvto rush to catch connecting flight"
Pros: "Crew was fantastic and caring!"
Pros: "Everything went extremely well. Crew were professional. It was a really bumpy flight but felt safe."
Pros: "Food and drinks on offer were good. The staff were also good."
Cons: "The sound on the entertainment system was poor on the outbound and return trips. Turning off the system when still forty minutes away from London, and nearly at the end of a two hour film, was annoying."
Pros: "The only thing that was good was that it was a direct flight."
Cons: "Our half of the plane was being pumped with heat while the other half of the plane was a cool, comfortable temperature. Various people complained throughout our 16 HOUR flight and they did nothing. The crew didn't seem to care that we were basically having heat strokes and unable to sleep because of the heat. They informed us that they were unable to change the temperature in our part of the plane. Yet, when we finally started our descent into JFK, the air conditioning came on. Funny how that worked all of a sudden. I will never fly them again."
Pros: "There are no individual entertainment systems but they showed two decent movies on the overhead screens. (on our initial flight on this route they had showed a very violent movie not at all appropriate for our young children to be exposed to, and then the second was too long for the flight and was cut off before it ended) I appreciated that they also had a vegetarian meal option available even if you had not pre-ordered. We were able to board the plane through a ramp and didn't have to go up stairs. Lost baggage was delivered the next day. SA uses a lost bag logistics company in Nairobi that only has one attendant and computer in baggage claim. So it takes a very long time to enter in one's lost luggage claim when there are several needing to file."
Cons: "The flight was delayed in leaving. Our odd sized luggage (car seats and a small bag) did not make the connection in J'burg. Had to deplane using a staircase down to a bus."
Pros: "DID NOT LIKE MY LUGGAGE GOING MISSING! IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Cons: "DID NOT LIKE MY LUGGAGE GOING MISSING. IT'S STILL MISSING AND, AFTER RECEIVING PROMISES OF DELIVERY TODAY, THERE IS NOW NO RECORD OF MY LUGGAGE!"
Pros: "Superb services"
Pros: "Everything ontime"
Cons: "we were in the plane for nearly 30 hours due to an air traffic controllers strike in Dakar. During that time we were only served two meals and a sandwich. And during the four hours on the runway in Gambia the crew seemed to disappear rather than offer drinks snacks etc. which would have helped. It seemed to us that SA Airways should have known about the strike before we left Johannesburg and made alternative arrangements rather than making decisions while we sat int he plan on the runway in Gambia and then backtracking to Ghana."
Cons: "I’ve never been to a smooth South African Airways flight. Both on the way to South Africa and returning from there the entertainement system didn’t work."
Pros: "The crew and the ponctuality"
Cons: "No intertainment onboard!!!"
Pros: "The on boarding was quick ... the off boarding quicker (as we ran off!) The staff were smiley dispite a tough flight"
Cons: "Very drunk older lady kept us awake all night, either by shouting, threatening to be sick, physically fighting with her hubby or falling over, staff should have cottoned on earlier to state of passenger and kept an eye to avoid her sneaking the duty free (classily drinking from the bottle) this teamed with a broken media system (both ways), sloppy food and pretty dirty plane made for a very unenjoyable 10 and a half hours"
Pros: "The flight itself was comfortable and the service attentive."
Cons: "Poor connection in JHB - Immigration at O R Tambo chaotic and took more than 95 minutes. Nearly missed this connecting flight to Cape Town. Literally ran from terminal A to B with my on board luggage over my shoulder. I had rechecked my main bag for the domestic flight but, nevertheless, it was left in JHB and had to be forwarded on a later plane. The folks meeting me in Cape Town had to wait an extra hour at the airport to collect it. Very unsatisfactory. As the national airline, SAA should pressure O R Tambo into improving their terrible immigration services."
Cons: "They lost our bags and it took a week to get them back."
Pros: "Good food - requested special meals. Complimentary drinks. Seats roomier than many other airlines. Easy to get help over the phone. The crew on our way to Africa was extremely friendly, on the way back they were ok. Able to help yourself to water at any time."
Cons: "Seats are hard - take a pillow!"
Pros: "the staff were friendly and the plane lovely. improved seats"
Cons: "no vegetarian meal option"
Cons: "My luggage was "lost" for more than half of my trip and when I finally received it all of my electronic and various other items were stolen."
Pros: "I enjoyed the movies, the music, and games to pass the time on the flight. I appreciated the aisle seat that was chosen for me in front. The pain in my knees were decreased and the bathroom was near. I found the staff pleasant and compliant in the rules/regulations with take off and landing procedures. The food choices were delicious and fulfilling. Overall a good experience and happy customer."
Cons: "I would like to add one more meal to the flight. I think three meals for 15 hours would be fully satisfactory. The boarding was confusing with all the different lines. In order to cut down on the confusion the staff should announce what each line is and organize it in a better fashion. In addition, for good measure during check in of the flight the extra security procedure should be explained; therefore everyone can expect this longer process and throw all liquids away plus have bags ready to be rechecked. In closing, these small changes would be ideal for a smooth transition and comfortable trip."
Pros: "It's the only direct flight New York to South Africa. Food was OK but not as good as it used to be; the standards have really dropped."
Cons: "As a disabled passenger (I was in a cast and crutches) I was amazed at the unhelpful treatment received from hostesses when I asked to be moved to a more suitable seat where I could stretch my leg out. The in-flight entertainment system didn't work at all. The head hostess announced to the plane that it would be fixed after dinner but nothing changed. There were no movies or music for 16 hours. No water/drinks were served during the flight, outside of mealtimes. I was given the wrong meal but ate it anyway because I didn't want to bother the hostesses, who were quite rude and unhelpful. The plane was old, the seats hard, the whole interior showing it's age. Were it not for the fact that SAA is the only direct flight to South Africa, I would never fly this airline. The fact that it was voted the best airline in Africa for 2016 is pretty depressing."
Pros: "There was one flight attendant who served my aisle who went above and beyond for her customers. She would sneak extra dessert or wine to those she noticed enjoyed it most."
Cons: "Plane was not very clean."
Pros: "The food was fairly good and ample. RAMONA"
Cons: "It was JFK TO JOHANNESBURG- I did NOT like the having a lady insist I needed to be in a wheelchair in order to make it to the Cape Town gate of departure when I did not ask for a wheelchair. MOSTLY I DID NOT LIKE that --when I insisted I must return to the plane to get the cell phne I left and KNEW where it was left-she insisted that SAA wold send it to CApe Town and I could get it there. She claimed she phoned the flight attendants to send it on. I learned this is NOT how SAA does it and I never got my phone. I do thikn, perhaps, someone who saw it called and--being it was still with SAA I think THEY went and climed it for hemselves. I did NOT think SAA accepted enough information from me and no info at first. My phone looked just like an I-Phone. It had a rubber purple back cover on it. MOST of the entries were face painting designs that I NEED. I do NOT think SAA had the passenger who got it 10 days later in Johannesburg was aasked what was programed into it. I did NOT think the reps in lost and found were knowledgable or efficent when I spoke with them several times."
Pros: "The ground crew were very efficient and kind. I felt like we were in good hands throughout the process, which included checking everyone's visas. Above all the flight crew was helpful, friendly and quick. they took very good care of us. I thought their service on the flight was exceptionally good."
Pros: "Cheap price. Normal bording. Staff at the airport was great"
Cons: "Staff in the plane was sort of rude. They seemed bothered if you ask for more water or another wine. They served a meal and drinks and right there while you are eating they passed by with coffee quickly asking if you want coffee when obviously you are dinning and you have a cold drink. Then they cleared and no coffee offered. It's not a huge deal but it felt like they did it so to say, yes coffee was offered but nobody wanted it and got it out of their routine. Entertainment system was buggy and antiquated."
Pros: "The crew was extremely nice! Especially the older English gentleman."
Cons: "When I purchased my ticket, they asked if I had any dietary restrictions. I noted that I was vegan – but there was no vegan option for my flight to Johannesburg from New York. That was pretty annoying as I was very hungry. The flight back home, from Johannesburg to Dulles, was a bit better as there was a vegan option between Ghana and Dulles. Other than the food the flight was OK. I think all airlines need to work on making the seats more comfortable. It is almost impossible to take a reasonably comfortable nap on an 18 hour flight."
Pros: "Ran out of meal selections before they reached my row, so they started on our end for the next in-flight meal so we were certain to get our choice. Appreciated this accommodation."
Cons: "Passenger next to me was too large for her single seat, and I spent the 16hr flight squeezed between her and the window in half my seat"
Pros: "The fact that there were a few vacant seats helped with finding room to stretch out."
Cons: "The changing of the departure gate at the last moment.."
Pros: "The simple fact I arrived safely."
Cons: "Both entering and leaving Johannesburg on South African was terrible. The plane is so hot once you get on to take off. It takes forever for air to circulate and you feel as if you cannot breathe. The rules on the flight are bizarre. They disable your entertainment a full half hour before landing. They make you remove the blanket that you've used to get comfortable from your lap and toss it to the floor not knowing your body temperature. They hover over you as you are not trusted to power down your own personal cellular device like a damn child. I will not fly this airline again. KLM and Qatar also go to South Africa."
Pros: "Tight and packed. With the pandemic still going. Children wear masks better and that is not properly enforced."
Pros: "Flight was smooth and ontime"
Pros: "The warm towel given for the hands and face at the beiginning was a nice surprise treat. Great also that blankets and headphones were provided."
Cons: "More food variety as some items ran out as they got to the back of the plane"
Pros: "It’s acctually the second time , just last week 23rd , our flight with delta got delayed that made us missed our connecting flight and I had to pass through Nairobi, female crew serving snacks came over to me with snacks and told me I ordered low fat food which I did and I asked her if it was ok if I had chicken that day she insisted that had ordered low fat mean and that’s what she has to serve me and I had to tell her again I needed chicken, she started arguing with me over snacks she got offended and she just threw food in my hand almost dropped to the floor , I think that was not professional at all. And today again coming to Nairobi the female crew came over serving snacks again and requested if I could have some wet wipes my hands were dirty dirty because had seen a crew handing out with to the people in the front raw but she answered me it was in the bank and she kept on and I again asked the male crew and he explained to me that they mostly don’t give wet wipes for short flights but I had wet wipes when I flew to Nairobi from Amsterdam and I had too when I left Nairobi to Uganda , what’s the point of serving foods when passengers gotta eat with dirty hands , and today again-the same female crew skipped the first raw of two males with snacks who were seated in front of us and even if they told her they missed the snacks, she stood there and called the male crew just unprofessionally to bring the snacks for the gentleman and she just never cared . I think they should do better thanks ."
Cons: "They should be more professional and friendly to people they act like they don’t care sometimes ."
Pros: "Absolutely nothing!!!"
Cons: "Keep to time and stop the delays."
Pros: "The crew amazing"
Cons: "I was traveling with a child and an infant. Would have been given a priority. We were in the queue waiting."
Pros: "Seats super comfortable"
Cons: "Real food and not just snack"
Cons: "Kenya Airways sears had less leg room than Qatar"
Pros: "Crew was helpful."
Cons: "We were delaying on the outgoing flight and coming back as well."
Cons: "Better food choice and little more attentive crew."
Pros: "terrible airline"
Cons: "delayed my flights twice"
Cons: "Too many onboard announcements"
Pros: "Both segmrnts left on time. The on- flight crew were pleasant. The 787 on first flight comfortable in biz class for a nap. Food service well carried out by crew."
Cons: "The 737 on second flight ....the long overnight one... Was very uncomfortable in biz class. On arrival in Nairobi...the hub city...there was no staff. A.c. no working or escalator in airport. Biz line for security not open. Food below average. No breakfast as we one meal."
Pros: "Crew efficient and eager to please. Generous with food and drink."
Cons: "Some seats had damaged entertainment equipment. One seat had a damaged USB charging port. We just used the one from the next seat. Another had a damaged remote control for the entertainment system. Still usable via touch though."
Pros: "Kenya airways theme song"
Pros: "This was a good flight; enjoyed everything"
Cons: "My only disappointment was that I hoped to buy Amarula on the flight, but apparently they were out of stock."
Pros: "I liked the staff members in the plane. they were very nice"
Cons: "the food portions are too small"
Pros: "They should send us prior notice of changes in flights. My flights where delayed by almost 6 hours both inbound and outbound bound"
Cons: "Check in agents should do their job as per their description not wasting our time and keychatting with their collegues"
Pros: "Stewards polite and mindful"
Pros: "Te time of te flight"
Cons: "Flight was delayed and the plane air conditioning didn’t work when we boarded the plane."
Pros: "crew in general helpful Cap kept us informed Price of ticket"
Cons: "Food so so. coffee never came"
Cons: "Entertainment system plays very old films Stop over 5 hours."
Pros: "Well, I missed it due to multiple delays out of Nairobi -- so not much good to say."
Cons: "Delayed. Staff in Nairobi swore up and down that I'd be able to take the bottle I bought in duty free onto my connecting flight in Mumbai, but it was confiscated at customs -- so thanks a lot."
Pros: "NOTHING. I am NEVER flying Kenya Airways again."
Cons: "Just a horrible experience from start to finish. My flight was delayed three times, then canceled, rescheduled, and delayed two more times. I was reissued three different boarding passes for my connecting flight from Mumbai and then STILL missed it and had to reschedule again from that airport. One of the most stressful travel experiences of my life."
Pros: "Trip on the Dreamliner to/from Nairobi/Joburg went very smoothly. Entertainment was limited but worked and was fine for a 4 hour trip. Food was nothing great but nothing disastrous, booze was handed out willingly, staff were efficient, plane was on time - I rate it higher than SAA for the same leg and would choose KA again."
Cons: "Expensive at $800 but limited choice in Africa so what can you do?"
Pros: "The plane was pretty comfortable, they gave us blankets and pillows even though it was only a 4-hour flight."
Cons: "They served "breakfast" halfway through which was two tiny servings of meat and a piece of chocolate cake. Not much food and not really what I wanted to eat in the middle of the night! Boarding was completely chaotic, some screens said the flight was delayed, others said it was on time (it was delayed). When we arrived in Nairobi they hardly apologized for the delay, and also insisted on sending a bus to come pick us up from the plane because it was raining, which took forever. Missed my connection by about 5 minutes and had to wait almost 10 hours for the next one."
Pros: "The crew"
Pros: "Not much"
Cons: "35 minute departure delay with not even an attempt at an explanation. Broken seat. Cramped."
Pros: "Boarding was early"
Cons: "Plane full and didnt have enough room for a number of hand luggage, mine invcluded"
Pros: "They no take care of my bag"
Pros: "Timing & touch downs. Good flying."
Cons: "Food & drink. Little choice, poor taste."
Pros: "The seats were comfortable, good entertainment, good food and lovely crew"
Pros: "Everything fine! Especially appreciated that flights were on time, even early."
Pros: "Barely made it to boarding through Security as I was late being the only passenger delayed yet the staff were so understanding and patient enough to wait on me as before closing the boarding gate. great Customer service."
Pros: "The flight arrived early to Bangkok"
Cons: "The plane was old. Some seats didn't recline. My husband's sound system didn't work. The audio selection was minimal. The bathroom started out filthy with urine everywhere, and stayed that way. These things are inconvenient on a 10 hour flight!"
Pros: "Late arrival Nairobi. missed flight"
Cons: "Late arrival Nairobi. missed flight"
Cons: "After my transfer in nairobi, my luggage was lost and when my luggage tag was entered, there was no record of where my luggage is. Platinum on skyteam and no one can help...Kenya airways strikes again. Just glad they didn't last minute change the flight to go to Bujumbura first like they did with my outbound flight."
Pros: "Nothing. I wasn't on this flight"
Cons: "I still need to be re-booked!"
Pros: "Departed on time and arrived on time . Staff very courteous"
Pros: "The arrival to Monrovia."
Cons: "Losing baggage for a week."
Pros: "Flight management was okay from Mombasa up to landing in Nairobi"
Cons: "Plane could not park at the domestic arrival, yet at the international slot we had to wait over 15 Minutes without communication by crew. Captain only announced when parking slot became available. It took long to get baggage delivered to domestic side and when baggage arrived some including mine were wet with stinking liquid in spite of no rain around airport. at the end Passengers on a later flight made it smoothly out and eventually lost 45 minutes since landing and dirty baggage."
Pros: "Ground check-in, onboard staff, plane comfort were all fine and what normally happens. Nice leather seats and space on Embraer plane."
Cons: "At check-in we were told the departure time was an hour late - when I arrived at 2:00am. As I only had 1 hour and 55 minutes in Nairobi before flight to Johannesburg, I was a bit concerned and had to rush from plane to departure gate. Pilot said flight was late due to " plane arriving late", which I think meant - it isn't our fault."
Cons: "Not much space between rows,everybody reclined their seat, you could barley move"
Cons: "The entire experience with Kenya air was terrible, from the very poor customer service and knowledge and honesty of the staff, to the flight itself."
Pros: "Service by one attendant Helen- courteous and helpful with Dufree"
Cons: "Services by male attendant very deplorable, lacks courtesy to clients. Old aircraft with overhead TV screens showing only one channel or flight route. In this age and time, KQ can do better for the obscene amounts we pay. Flight plan changed and we were not informed till we entered the plane."
Pros: "Almost evrything to do wtih the flight."
Cons: "Airline left my bag in Nairobi. Still don't have it now 33 hours later."
Pros: "The service was great. From the time I boarded I was treated very well. The staff was friendly and it made traveling an ease."
Cons: "I was wrongly suspected of something in the security check at Kigali Int'l Airport and further screening stole my time to the point that I missed my flight! When I went to a Kenya Airway agent for assistance, I was advised to buy a new air ticket or pay a fee to have my flight changed, which I did and my flight was scheduled for the following day. The following day, the flight was delayed almost for two hours in Kigali and then 1.5 hours in Nairobi. Don't fly Kenya Airway! Their customer care service are terrible, their disability services very poor. Avoid this airline , please!"
Pros: "We got scammed out of the tickets from Justfly.com and Ethiopian Airlines turned us away without looking at our tickets. I am upset. Now I have to get more Covid Testing done and that will cost approx. $700 and new plane tickets. JustFly.com's customer service is misleading and deceiving. And they blocked my number."
Cons: "Background check your booking agencies and their agents."
Pros: "Amazing friendly crew. Spot on entertainment!!!"
Cons: "Toilet facilities could have been cleaner"
Pros: "The crew was amazing and the seat comfortable"
Cons: "Nothing I can think of yet."
Pros: "Crew was very friendly and professional"
Cons: "45 minutes late departure"
Pros: "They an amazing crew"
Cons: "They need to improve on the flight check-in and boarding at thier airport in Bole, it is so messy. Also thier inflight menu is nothing special"
Cons: "Old aircraft rickety seats"
Pros: "The flight was four hours delayed in Djibouti and there was absolutely zero, NO communication, whatsoever, provided by the Djibouti Ethiopian Airlines staff what was going on, how long the flight was going to be delayed, or if it was actually complete canceled for that evening."
Cons: "Flight ET365 was scheduled to leave Djibouti at 19:00 but did not leave until 23:30, without any screen information or by the Ethiopian Airlines staff at JIB airport how long the delay would be or if the flight was completely cancelled. Extremely unprofessional and ignorant handling of the situation"
Pros: "Crew was helpful, everythinf fine"
Cons: "The food was not so good. Bit cold.."
Cons: "Entertainment is non existent. Plane is tatty."
Cons: "There was a disruption with the audio system."
Pros: "The crew was okay, though a little bit occupied and thus ignoring some of the customers' requests. The seats are comfortable and spacious with enough leg room"
Cons: "The food could have been better. Honestly much better"
Pros: "The short flight and pleased to get food."
Cons: "A very lengthy boarding process and the inevitable delay of an hour. Not good when it's already a late night flight. No entertainment console. Quite cramped"
Cons: "stuck in the plane with no AC for 2h serve twice the same chicken hot hot hot plane arrived in the middle of the night travelling with a baby"
Cons: "Flight attendants where bothered to serve us beer, water or any other snack during he flight. I had to beg in both occasions to have my tray taken from my seat."
Pros: "The crew were quite homely."
Cons: "The orderliness during boarding needs more work"
Pros: "Excellent airline overall Great seats for sleeping"
Cons: "Business class seats are not well appointed Nowhere to put a bottle of water - storage handbag and shoes etc could not be reached without undoing the seatbelt and screen far away from the seat Voice commentary was muffled and therefore unable to be heard"
Pros: "Leg space, TV screen and entertainment and the decline of the seat."
Cons: "The toilets floors could be cleaned often. The food service cart could move for urgent pass to the toilet."
Pros: "New plane but movies are old. Too sad"
Cons: "Toilets and hygiene"
Pros: "Having never even heard of Ethiopian Airline, our expectations weren’t very high. We found the boarding process to work well. The staff was great and the meals were very good. The flights were on time and efficient."
Cons: "On many of the flights we had to use the roll up stairs. The water that they served tasted like tap water. The seats seem closer (less leg room) than other airlines."
Pros: "Everything was on time, high quality, and enjoyable"
Cons: "There was a fight on the llane but it was because a passenger with mental issues was provoked by a couple so ahe beat up the wife. This was not caused by ET and crew at all, but they stopped it."
Cons: "I've been flying Ethiopian airlines over the last four weeks to nine African countries and can give an overall excellent rating. They're always on time. They however showed the same movie on all flights. The food quality and variety also need to be improved. Thanks"
Cons: "Lost my bags, missed two connections due to delays, took a bus home instead"
Pros: "The food served is awesome and sufficient. The flights are comfortable and the crew are friendly. My luggage came right on time and was properly handled"
Cons: "Well there was no entertainment in the flight. That is it"
Pros: "Aircraft A350 super nice entertainment t equipment and interior very clean."
Cons: "Lost my luggage, could not trace it and no compensation."
Pros: "The plane is spacious lost of leg room"
Cons: "can improve on the food"
Pros: "Served dinner"
Cons: "the seats however were quite tight and there was no electrical plug for charging."
Pros: "food and beer were fine"
Cons: "4 flights ,4 delays. poor customer service . every thing is very slow ."
Pros: "USB plug, nice TV/ entertainment"
Cons: "I sent them an email about an issue with my flight but they didn't get back to me"
Cons: "Chairs were not reclining. Asked for blanket and didn't get one so I was cold."
Pros: "evry thing"
Cons: "no thing"
Pros: "Cabin crew were all charming."
Cons: "Unfortunately, I had to request earphones (which were not supplied in the seat pocket in front of me) five times from three different attendants over the course of an hour and a quarter before I was given them. This was not just so I could watch a movie but because the quality of the plane's public address system made it very difficult to listen to the announcements from the captain and the crew. Listening on earphones I was able to hear everything clearly. Why it had to take so long just to give me earphones I don't know."
Pros: "Great prices, and helpful staff"
Cons: "The food was mediocre, almost poor."
Cons: "Terrible food (chopped cold spaghetti with no flavor) and terrible service (crew forgot to offer me tea or water, did not come when called) and over one hour late with no apologies given"
Pros: "Excellent chicken dish"
Pros: "When I originally booked this trip it was with one connection and a 16 hour commute time. They added legs to my trip which significantly increased travel time. I tried to cancel my flight because I booked the flight with the necessity of arriving by specific days and times and they insisted on charging me for it so I just forfeited my seat and trip all together. There's nothing good to say about Ethiopian airlines."
Cons: "They are very unprofessional and unhelpful and I'll never book them again."
Cons: "Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay."
Pros: "Staff was friendly. Airplane was clean, new and well maintained"
Cons: "The airport was disorganized. the boarding process was chaotic to say the least."
Cons: "On both flights. From Tel Aviv to Addis Ababa and from Addis Ababa to Tel Aviv my seat would not recline. These were night flights and the seat in front of me did recline. so it was a very unpleasent experiance"
Pros: "They need to make the seating more comfortable especially with such looong flights!"
Pros: "The food and the crew were nice. The entertainment would go in and out, with the buttons malfunctioning at times."
Cons: "Started boarding 4 hours after scheduled departure. Though there was bad weather, our departure was still delayed way past the "adverse weather" conditions at the airport. In the 4 hours we were in Washington, there was no communication whatsoever. No one to inform us of us potentially missing our ADD to JHB connecting flight. None of the workers wanted to help us."
Pros: "Would have liked to have seen more of the cabin crew, but they were pleasant."
Cons: "Food choice was limited. Ethiopian often ran out of meals and just gave me whatever option they had left. Entertainment system didn't always work properly."
Pros: "The service during the flight"
Cons: "The boarding was not very excellent"
Pros: "Boarding was okay and crew were friendly"
Cons: "extremely old airplane, mediocre food, almost non-existent in-flight entertainment."
Cons: "Very very old aeroplane"
Pros: "Friendly staff. Plenty of food and drinks."
Cons: "Didn't like the music."
Pros: "EVERY THING WAS ON TIME"
Cons: "FOOD NOT GOOD"
Pros: "Seat sizes were okay and the boarding times were on time."
Pros: "Dreamliner is a great plane"
Cons: "My luggage didn't make my connection. Came 2 days later though."
Pros: "Nice plane, comfortable seats"
Cons: "We confirmed our special meal, and they forgot to pick it up."
Airlines flying from Johannesburg to Kinshasa have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Johannesburg to Kinshasa
Masks required on board, masks provided on flights from Johannesburg to Kinshasa
Social distancing seating
Middle seats unavailable to book on flights from Johannesburg to Kinshasa
Testing for antibodies, testing for symptoms for flights from Johannesburg to Kinshasa
Waiving of change fees. Search flexible flights from Johannesburg to Kinshasa