Pros: "Business Class on the Code Share, South African Air was superb"
Pros: "Was surprised with a meal and all beverages were free including alcohol."
Cons: "Entertainment limited to predetermined programming on screens every 5th row or so."
Cons: "The food that they give you on the plane could have been better. The lunch they provided was terrible."
Cons: "The boarding process was just a free for all. Could not get tv to work, no help from crew. It would have been nice to get our passport control forms on the plane, instead of at airport. Other flights comeng in had theirs."
Pros: "Legroom Smoothest landing ever. Didn’t realize we had landed I didn’t eat meals so cannot rate Plane was very clean"
Cons: "No individual tv for inflight. Poor choice for movie. Very old."
Cons: "Plane was ancient, the entertainment system failed about 4 times! Food was not pleasant!"
Pros: "Some of the crew were very nice, and flight left close to on time"
Cons: "Tv didn’t work, when I asked for help I got a bad attitude from 3 different flight attendants. Finally one very nice one found me a new seat with working television."
Pros: "- service - the flexibility with seats"
Cons: "- no outlets for e-devices - food is terrible; no good options for vegans - the arm rest do not go all the way back - entertainment system needs upgrading"
Pros: "Clean and friendly crew."
Cons: "I’m tall at the seats we’re a bit tight. But not worse than any other commuter flight in the world."
Cons: "My tv was not working during my trip there and back. For a long trip like this i think this is not acceptable"
Pros: "We got to whole destination safely"
Cons: "Once in Abidjan, it became a mess. First we were left waiting for over an hour without any explanation. Then we were told that we had to retrieve our baggage and then recheck them. Hardly anyone spoke English so that was a long and confusing ordeal. Then we loaded on a bus, asked to get off after a while because our flight was delayed, left waiting some more with minimal information before we eventually got on the last leg of the flight. It was a mess."
Cons: "Very disorganized at the airport of Abidjan with mutliplr but useless checkings. It was a tota mess at the security checking. The flight was delayed for 1 h"
Cons: "Boarding was okay though it took longer than 1h. The flight was delayed for 30 minutes because the engine to start it was not functional. Very strangr"
Pros: "I read bad review after bad review of Air Côte d'Ivoire prior to flying them, and so approached this flight with trepidation. To my pleasant surprise, everything went off without a hitch: orderly boarding and on-time departure; comfy & clean new planes; delicious in-flight meal with wine; efficient disembarkation in Dakar with prompt, hassle-free baggage claim. ZERO complaints. This airline is great - don't be like me, book without hesitation!"
Cons: "NOTHING - everything was flawless. Thank you!!"
Cons: "Flights are always delayed and boarding is disorganized. No communication"
Pros: "Never on time"
Cons: "Flights are always delayed and boarding is disorganized. No communication"
Cons: "They changed our return time and added an extra hour layover."
Pros: "Flight was booked as direct abidjan to Ouagadougou on the 8th, then back on 10 th but in fact went past to Niamey then back to Ouagadougou, completely disorganizing all previously made arrangements and without prior warning! Quite unacceptable, as this was a repeat performance of what occurred the previous day, and was obviously planned, yet we were not informed. I will say your flight attendants are pleasant and professional."
Cons: "Lack of communication"
Pros: "Smooth and fast. No problems or complications. Nice that we were served a small meal. Delicious!"
Pros: "Boarding on time, nothing as problem, crew did good job and the food was also okay."
Pros: "Helpful, friendly crew. Comfortable plane"
Cons: "In flight entertainment could be a little better. Perhaps let passengers know about the inflight entertainment available via WiFi"
Cons: "Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough"
Cons: "Flight departure change 10 min earlier was not emailed. Total confusion and communication problems for boarding. In addition the shuttle bus was sent to the wrong airplane and had to return 3 times."
Cons: "There is no phone charging or entertainment. Also couldn't bring on carry-on sized bags with wheels and were forced to check them."
Pros: "It was perfect to me , im in so much pain spiritually and you guys makes me feel home."
Cons: "Everything was good"
Cons: "Flight attendants where bothered to serve us beer, water or any other snack during he flight. I had to beg in both occasions to have my tray taken from my seat."
Pros: "we had an overnight stay in addis ababa so we got a free accommodation in town, that was so great, a chance to see town and get a good night sleep before our next flight. the plane is big with screens so you can watch movies, the seat is comfortable, even for a tall guy like me (1.9 m)."
Cons: "It did took a lot of time since we landed until we got our bus to take us to town to our hotel. we waited in the airport for more than one hour, it was late, and we were tired. but after we got to the hotel, it was perfect"
Pros: "Staff was pretty helpful and you could mostly get what you needed if you didn't mind going back to the galley for it."
Cons: "Boarding was literally unsafe (too many people going down an escalator into too small an area). Terribly bland food. Buttons on the seat rest too easy to push accidentally (for things like the light or to call a flight attendant)."
Pros: "I like the crew of Ethopian Airlines, they are very friendly & attentive. Flight was delayed but not by AE fault. We made up most of the time & arrived only 15 minutes behind schedule"
Cons: "It was all good"
Pros: "I was a bit hesitant to fly Ethiopian Air for such a long flight (Dublin to LAX) however it turned out to be the best leg of multi-segment trip (all other flights were Aer Lingus or Delta and Ethiopian Air was far superior to both of those carriers). Flight attendants were friendly, the physical space was comfortable and spacious, the food was plentiful and delicious. Movies offered were relatively new and the IFE worked well. This flight is a continuation from Addis Ababa to LAX so when we boraded in Dublin most people were already onboard. It was a bit difficult to find space in the overhead bins but with a little rearranging of smaller packages by other passengers, we were able to fit our carry-ons in the overhead bin near our seats."
Pros: "Tight and packed. With the pandemic still going. Children wear masks better and that is not properly enforced."
Pros: "It’s acctually the second time , just last week 23rd , our flight with delta got delayed that made us missed our connecting flight and I had to pass through Nairobi, female crew serving snacks came over to me with snacks and told me I ordered low fat food which I did and I asked her if it was ok if I had chicken that day she insisted that had ordered low fat mean and that’s what she has to serve me and I had to tell her again I needed chicken, she started arguing with me over snacks she got offended and she just threw food in my hand almost dropped to the floor , I think that was not professional at all. And today again coming to Nairobi the female crew came over serving snacks again and requested if I could have some wet wipes my hands were dirty dirty because had seen a crew handing out with to the people in the front raw but she answered me it was in the bank and she kept on and I again asked the male crew and he explained to me that they mostly don’t give wet wipes for short flights but I had wet wipes when I flew to Nairobi from Amsterdam and I had too when I left Nairobi to Uganda , what’s the point of serving foods when passengers gotta eat with dirty hands , and today again-the same female crew skipped the first raw of two males with snacks who were seated in front of us and even if they told her they missed the snacks, she stood there and called the male crew just unprofessionally to bring the snacks for the gentleman and she just never cared . I think they should do better thanks ."
Cons: "They should be more professional and friendly to people they act like they don’t care sometimes ."
Pros: "nothing I liked about this flight. Our flight was delayed by more than 6 hours. Even though airline had an opportunity to bump us in their sister airline- precision airline in earlier flight Nairobi, they refused to help us. Precision air had lot of seats empty."
Cons: "Kenyan airways do not care about customers and inconvenience they are facing. We were suppose to arrive Dar at 7:30 pm and instead now we will arrive at 1:30 am on 28th Jan 2020."
Pros: "Staff was friendly and professional."
Cons: "The quality of the food. You pay a lot for a ticket, for that pricem, I just don't expect a croissant (no butter or jam included) and a dry cake. Flight would normally leave at 7.30 AM. A normal time for an airline to serve some kind of decent breakfast for the price you pay. Not at KQ. They are not making friends this way. Am not even talking about emails going unanswered for days with very specific questions: how to book extra luggage allowance. Anyway…"
Pros: "The crew amazing"
Cons: "I was traveling with a child and an infant. Would have been given a priority. We were in the queue waiting."
Cons: "Flight was delayed for 2 hours. I missed my connection flight to Lilongwe and had to spend a night in nairobi. What n incovinienve!"
Cons: "I am waiting at the airport to catch a flight tonLusaka. This is because I was bumped off my floor flight that I have no seat. Not sure when I will get ion that flight."
Pros: "Good service with friendly crew"
Cons: "Toilets clean but a bit worn out. Windows were very dirty inside and out."
Cons: "I find your company canceled my ticket from Kenya to Cairo for all my 7 tickets"
Pros: "I liked their service and more so, there orange juice"
Cons: "Since this was a short flight , I don’t have much comment."
Boarding confusion, just asked for a cup of water and the crew answers was shocking
Retard cuisant et criard. Inadmissible. Corruption et pratique non recommandable du personnel chargé de faire le Check des billets avant de passer au comptoir d’enregistrement. La dame qui me recevait voulait à tout prix me coller pour se faire d’argent. L’avion devrait faire escale à Douala donc on ne descend pas au sol. Pourquoi me demander où exiger que je devrais avoir un visa sur le Cameroun. C’est inadmissible. J’allais au Tchad et elle sait bien que je n’avais pas non plus besoin de visa compte tenu des accords de réciprocité entre état. J’avais mon visa et pourtant elle insistait. Ce qui était marrant ces collègues étaient complices. J’ai dû hausser le ton et l’insulter proprement. Mon adrénaline a monté. Trop de corrompus et moins de gens intègres dans vos rangs que ce soit à Cotonou et surtout à Accra. A Cotonou à l’agence principale, il vous faut un audit pour le personnel chargé de ventes des billets. Merci de transmettre à Asky
You need screens on every seat so passengers can watch movies, documentaries, music or something else to avoid to get bored.
Everything was perfect, Happy to have this great airline that serves all Africa.
The crew were good but I still did not have my luggage till now I keep checking no response
My Ethiopian flight was cancelled without Kayak informing me. I found out through my sister who picked the same flight via Expedia. When i informed Kayak, they failed to put me on another flight…stating they are waiting to hear back from Ethiopia airlines. After receiving no response for 2 weeks, I asked Kayak for a refund. And again, no response. Thus, I had to call my credit card company to dispute the transaction. Thank you chase for being understanding. However, I DO NOT recommend flying with Ethiopian airlines or booking through Kayak. Terrible customer service especially when it entails refunding people their money.
Cons: "It would be much better if they didn’t lose my 2 luggage bags with no proper compensation to offer - 50$ is what you get to recover your belongings meanwhile my items lost are worth at least 10,000$.. contacting my lawyer in the morning. Also the plane has nowhere to plug your phone, can’t charge your phone for over 7 hours, no in flight WiFi, and no tv screen to watch movies.. I couldn’t help but wonder was this a 1985 plane? Do not recommend, stay away."
Cons: "This is my first time traveling these airlines and I promise you it’s the last.. the plane had no option to plug my cell phone, no WiFi, not even a screen to watch movies (7 something hours flight).. I was served a loaf of bread cut in half with some spices inside as a meal! But the most horrible part is the fact once landed I found out the lost both of my luggage bags, and All they told me was I’m entitled of an allowance of $50.. tried hard not to laugh as my 50 kg of belongings worth thousands of dollars.. beyond disappointed, aggravated and shocked. Contacting my lawyer in the morning. Do not fly with them!"
Cons: "Please the flight time for connecting in Lome needs to be improved!!!! It's highly stressful for a passenger to be in another country where they don't speak the local language and have to be shuffling to connect to a flight within less than 10 minutes. Any Ethiopian airline connecting flight needs to have at least a 45 minutes gap."
Pros: "Crew very caring and respectful"
Cons: "For me I don’t see any problem with the airline at all. Everything was superb"