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Cons: Better Movies and music

Pros: Courteous crew

Cons: Entertainment console only partially working. Toilet vacant/occupied indicator not working fully.

Pros: Food and service as well as pilot trying to speak other languages. Great to hear him trying. he put a smile on the teams face. Sounded liked a good leader and that is encouraging, especially as the airline is going through a tough time.

Cons: Seat comfort and tech access to USB ports etc.

Pros: Good size screen.

Cons: Check in Lagos.

Pros: The crew was good and friendly. The seat was good for a domestic business class

Cons: The food was not good. Chicken was very overcooked and the mashed potatoes tasted like they came from a box

Pros: The seat was very comfortable

Cons: The big four-engine Airbus has no electrical outlets or USB ports at each seat. Entertainment screen was intermittent.

Pros: Crew were amazing

Pros: friendly crew

Cons: flight was delayed 2-hours, I pre-paid for a seat but was relocated to a different less convenient seat.

Pros: Crew was amazing!

Cons: In flight entertainment

Pros: The food was good.

Cons: Check-in was extremely slow. Some of the screens for the movies did not work. This was not good. The maintenance on the plane is bad. That’s quite a scary thought!

Cons: Various tv screens would not stay in place in row 47 where I was sitting

Pros: Crew was amazing both the ground staff and the FA on board. Food was nice.

Cons: No USB charge or personal video entertainment. It's an old plane that desperately needs upgrades. For the price point of the route compared other carriers, the only benefit you are getting is a direct flight.

Pros: A very comfortable flight (with a full plane and in economy). The crew was clear, gave good instructions and were available to help. Even though the flight started bumpy, they will still able to complete service on a short flight.

Cons: Despite my status with Star Alliance (Gold...the highest), I still was not allowed to take my roller carry on into the plane. There was plenty of space as they were allowing NO one in economy to take a roller carry on. Despite requesting it twice (I was at the end of a long, 3 day journey from the US to Harare) I was denied. This was unnecessary and spiteful to those of us who fly frequently.

Cons: Great short flight

Pros: it's nice to be on the same plane all the way to the US va flying through Europe or the Middle East and switching

Cons: old airplane had no power point at the seat

Pros: The crew was great. Food was not bad either

Cons: Not so comfortable. SAA needs to upgrade- seats and technology. It feels tight and crowded. You can’t even charge your phone

Cons: Super sad the regional flight stopped offering the nice box lunches

Cons: Both food and entertainment have declined over the past 20 years

Pros: The crew between Joburg and Accra were friendly and fantastic. Less so the crew from Accra to DC

Cons: SAA’s food quality has declined over the past 20 years. And entertainment seems to be running a bit behind compared to other airlines.

Cons: My bags never arrived on time.

Cons: I am tall, and I did not have a favorable seat. Many think all tall people like the aisle seat

Pros: There was a female cabin crew (I can't recall her name but I guess she was the only female serving food) on Flight 209 from Accra to Washington on September 3, 2019 - her negative attitude absolutely disqualifies her to be a cabin crew on any flight. Besides that, the seats were comfortable.

Cons: First time flying SA...generally, I enjoyed the flight just that all the cabin crews need to have intensive training on great customer service and professionalism.

Cons: The food that they give you on the plane could have been better. The lunch they provided was terrible.

Pros: Welcoming crew and good service

Cons: Upgrade to business