Traveller reviews
Overall rating
6,7
Good
Based on 674 reviews
Boarding
6,8
Comfort
6,8
Crew
7,1
Entertainment
6,7
Food
6,5
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Travellers
16+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-15
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Cabin bag
0 cabin bags selected
Checked bag
0 checked bags selected
Baggage per passenger
Etihad Airways information
| IATA code | EY |
|---|---|
| Routes | 152 |
| Top route | Abu Dhabi Intl to Jeddah King Abdulaziz Intl |
| Airports served | 73 |
| Top airport | Abu Dhabi Intl |
Etihad Airways traveller reviews
Pros
""Good seating space, good service.""
(in 78 reviews)
"Crew was friendly and fast"
(in 220 reviews)
"Crew was nice and friendly."
(in 206 reviews)
Cons
"No entertainment system was working"
(in 101 reviews)
"It's ok for business class."
(in 39 reviews)
"They’re customer service was absolutely terrible."
(in 21 reviews)
Recent reviews
Traveller rating
167
33
40
45
7
Find reviews that mention:
bad food
entertainment system
flight crew
food was good
good crew
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10,0
Very Good
Reviewed Sep 2023review from
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2,0
The seat was not functional. Very uncomfortable to sit upright for that many hours😢. There was no legroom. Can’t move the legs or the body. We should have the option to pick our seats. There was no need to call customer support team and have them pick and we pay for the premium seats. When I called the CST regarding the seats, their response is gaslighting. Total disappointment. We have paid to be tortured by Etihad Airlines.
Reviewed Sep 2023review from
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10,0
None
Reviewed Sep 2023review from
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10,0
Great
Reviewed Sep 2023review from
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8,0
Nice service!
Reviewed Sep 2023review from
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8,0
Better food
Reviewed Sep 2023review from
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8,0
Better food
Reviewed Sep 2023review from
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6,0
The service and courtesy of the flight attendants was good. The check in staff were ok. Seat on the flight uncomfortable.
Reviewed Sep 2023review from
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8,0
AUH to COK small aircraft was problematic
Reviewed Jun 2023review from
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8,0
I could not book in online at all which is what I always do to secure a window seat which is my preference.
Reviewed Jun 2023review from
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10,0
Transit time could be 15 min longer atleast. It was right on the dot to boarding time. Giving minimal time to do shopping
Reviewed Jun 2023review from
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4,0
Food is not good at all
Reviewed Mar 2023review from
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10,0
Comfy and great
Reviewed Mar 2023review from
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6,0
Service good
Reviewed Mar 2023review from
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1,9
They didn’t allow me to fly
Reviewed Jun 2021review from
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10,0
Pros: Aircraft, aircraft crew ,
Cons: Boarding desk , online offers , offers with clear explanationsReviewed Jun 2021review from
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10,0
Pros: Everything...
Cons: There wasn’t any entertainment on this flight though which made the time a little difficult to pass...Reviewed Apr 2021review from
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10,0
Pros: Crew was great and so was the seats’ comfort.
Cons: Honestly I didn’t find anything missing that any economy class passenger could get... I flew with Etihad before as well and I just love them...Reviewed Apr 2021review from
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2,0
Pros: Horrible , in-humans
Cons: EverythingReviewed Apr 2021review from
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10,0
Pros: Everything but the crew.
Cons: Crew BehaviourReviewed Apr 2021review from
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8,0
Cons: In food and comfort
Reviewed Apr 2021review from
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10,0
Pros: Good
Cons: Food you have made batter next time pleaseReviewed Apr 2021review from
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10,0
Pros: Everything was great. Everything was good beyond my expectations and this is too much.. This makes experience simply unforgettable!! For example they have on board air-hostess specialized to deal and play with kids, even with another uniform!! Wooow !! And she was doing great with my 3-year old daughter.
Cons: Catering !!!!!! Meals need to be upgraded internationally to fit all tastes !! Travelers on board on route AUH-LAX are not all from Gulf or India or far Asia. Actually the majority are either from Middle East including Arabian Gulf counties and from United States. But menu on board is always splitted into two choices: One choice fits all and another fits only Indians !!! This would be a great favor if we are on board an Indian airliner, but not for Al-Etihad Airways !! And this is a true problem because any passenger from Middle East or Europe or America CAN NEVER eat that Indian meals which was served on board !! I’m a doctor.. You will have a diarrhea straight forward for the rest of the flight. It’’s hot spices mixed with anything pasta or chicken or vegetables and that’s it. That maybe so much tasty for certain group of people but in a restaurant not on board a flight on air. They are blocking passengers’ choices in food in the other option whatever it is. And situation may got worse if the only other option is for instance is meat because my wife doesn’t eat meat (she’s exceptional.. That’s right) but then she poorly can not eat any meal on board this flight and has to wait for the second meal after another 6 hours. Maybe she will be lucky and she can eat the only second available option for all because we all can not eat the first choice meal which is a must to be Indian. And here I’m specifying it. It’s Indian, not vegetarian meal. Vegetarian meal would be a nice choice acceptable to try for anyone. This must be considered!!! Passengers have nothing to eat except what air-hosts serve them for 16 hours !! So Al-Etihad should kindly know that not half of its passengers on board are Indians. And even Indian passengers they eat our middle east dishes and they find all tasty ! Thanks Appreciate this opportunity Dr. Karim AliReviewed Mar 2021review from
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6,0
Pros: Need improvement - customer service
Cons: CourtesyReviewed Feb 2021review from
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4,0
Pros: Crew was amazing good friendly and seats was also very comfortable
Cons: The airline should make food better to make travelers satisfied thanksReviewed Jan 2021review from
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10,0
Pros: The Crew was amazing!
Cons: The boarding was late!Reviewed Dec 2021review from
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10,0
Pros: Crew was great
Cons: nothing stands out to be improvedReviewed Dec 2020review from
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6,0
Pros: New plane well maintained.
Cons: Very poor food quality, boarding member are a bit slow.Reviewed Dec 2020review from
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5,6
Pros: Food
Cons: No entertainment system was workingReviewed Oct 2020review from
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0,0
Pros: sorry had to cancel due to covid-19
Cons: sorry had to cancel due to covid-19 still waiting for refund ??Reviewed Aug 2020review from
Etihad Airways FAQs
What is Etihad Airways' carry-on size allowance?
On board Etihad Airways flights, cabin baggage should not exceed 50x40x25cm. If your hand luggage is bigger, the Etihad Airways assistance team will most likely ask you to pay extra for checked luggage.
Where does Etihad Airways fly to?
Etihad Airways offers direct flights to 75 cities in 44 different countries. Jeddah, Abu Dhabi, and Mumbai are the most popular cities covered by Etihad Airways.
What is Etihad Airways’ primary hub?
Etihad Airways concentrates most of its flight operations in Abu Dhabi.
How does KAYAK find such low prices on Etihad Airways flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Etihad Airways.
Flight status
Etihad Airways route map
Top flight routes
Top airports served by Etihad Airways
- Abu Dhabi Intl Airport (AUH)
- London Heathrow Airport (LHR)
- New Delhi Indira Gandhi Intl Airport (DEL)
- Mumbai Chhatrapati Shivaji Intl Airport (BOM)
- Doha Hamad Intl Airport (DOH)
- Kuwait City Airport (KWI)
- Manama Bahrain Intl Airport (BAH)
- Dammam King Fahad Intl Airport (DMM)
- Kochi Airport (COK)
- Jeddah King Abdulaziz Intl Airport (JED)
- Chennai Airport (MAA)
- Riyadh King Khaled Intl Airport (RUH)
- Cairo Airport (CAI)
- Muscat Seeb Airport (MCT)
- Bangkok Suvarnabhumi Airport (BKK)
Etihad Airways contact information
- EY IATA code
- +971 2 511 0000 Call
- etihad.com Visit
Overview of Etihad Airways
If you will be accompanied by your family while flying Etihad Airways, there are many complimentary services that you can take advantage of, such as children’s activity packs that contain items like games, puzzles, and coloring books. Additional amenities include kid and infant-friendly meals, as well as Flying Nannies that will keep the little ones entertained with games and face painting during long flights. To access these amenities for free, simply speak with a flight attendant on the plane.
To keep travelers busy while they are waiting for their flight to land, this airline has developed its very own app that can be downloaded for free onto your personal device in order to watch movies and television shows, read the news, play games, look at an interactive map that shows the position of your plane, and browse through magazines.
When flying with Etihad Airways, guests have four classes to choose from. Economy is the most popular choice and includes free meals and drinks, while Business is a more spacious option that comes with seats that recline into beds. First Class will provide you with a luxury private suite that includes a gourmet menu, and The Residence is a three-bedroom apartment that has a bedroom, shower, and separate living area.
Although this airline is primarily based out of the United Arab Emirates, it offers flights to many destinations located throughout the Middle East, Asia-Pacific, and Africa. Popular examples of destinations in the Middle East include Jordan, Lebanon, and Kuwait, while many travelers interested in visiting Africa go to either Egypt, South Africa, or Kenya. The Asia Pacific also presents a diverse selection of options, including Australia and Thailand.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.