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I would rate my experience this time as poor. My baggage got lost and when I tried to contact Customer Service they were keep telling me to call international numbers (Dubai and India). Submit my request over email and this is taking forever for them to respond back. My trip was for 25 days where I end up doing new shopping for myself. So far there is no response and no idea if they are going to send me my compensation as I lost all my new clothing and gifts what I bought from US for my relatives. Worst experience this time what I was never expecting from Etihad.

Beware of connecting flights as Etihad planes can arrive late, we had originally a 1.5 hour connection but on arrival 45 minute connection left which was still doable. They bumped us off the flight even though enough time to transfer. Transfer desk was unhelpful. Wanted to rebook us for 24 hours later, wasting our accommodation booking in the final destination. Finally after much stress and arguments they put us on a code share flight which needed a connection in another country and arrived 4 hours later. Not great experience.

The Etihad plane was small, 3 by 3 seating configuration. No screen on the back seat. Had to use phone to stream movies for free from their entertainment system. Food was ok. Just get 1 meal. Getting water or a drink is slow and the cabin crew take numerous time to respond to buzzer.

The overall experience was okay

Food was bad. Comfort was bad

Nothing

I'm a constant Etihad passenger but this is the first I felt uncomfortable, firstly the seat are small, turning the arrangement of seat from 2 rows to 3 rows, flight was delayed, food was bad, what happen Etihad?

Worst experience ever, never ever flying with etihad again.

The flight was a disaster in all aspects, was treated like an animal. I paid 2k for this ticket, felt suffocated even asked if I could get an upgrade to business class but got denied. Never ever flying with etihad again. Been a valued customer for years. Never again.

economy seats horribly uncomfortable. food inedible. staff inattentive. pilot hit the Sydney runway so hard my teeth rattled. there was nothing good about this flight.

very limited selection for Bollywood movies. In spite of requesting way in advance for Vegi meal, we have to remind crew to bring vegi food. For sure it was not a wow experience. OR may be i have higher expectation.

Ticket cancelled by airline 3 hours before departure

My ticket was cancelled 3 hours before the scheduled flight

Nothing

Service could be better. Not if it is because of covid or if it because Etihad is facing financial struggles but the overall journey was below average compared to other business class I have taken in past. I was comparing with Emirates which is much better service and plane quality.

The Etihad ground staff didn’t communicate about new flight timings in bengaluru & didn’t escort or help passengers when we are stuck in security. Other airlines took responsibility to escort passengers. The food was good AUH- BLR; AUH- WAS . Others like WAS- AUH & BLR- AUH. Food was horrible. Etihad looting money in name baggage policy. No communication to passengers about cabin baggage policy.