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Flight on time but food service very poor with only the vegetarian meal option available in premium cabin. Staff nice but we're very rushed sometimes missing passengers

Late departure causes miss connection.

Flight landed on time but there was a delay for over a half hour unloading us. I missed my connecting flight to Milan and had to wait 2 hours for the next flight. I was supposed to take a bus to Turin from there and do business with a bank. By the time I was able to get to Turin I arrived when the banks were closed and Friday was a religious holiday which they were closed. This ruined my whole point of the trip as I return to the USA tomorrow without getting buisness done. I also lost out on the money I paid for my original bus ticket and had to buy another.

Been on BA a number of times over the years. Usually great. This trip was going well until they dinged us £5.80 for a cup of tea and a cup of coffee. Buyer beware!

They cancelked me in that floght! The sold my seat to someone else!

Crew was great. Flight was quick . BUT boarding was outside, down and up steps w carryon. Upon arrival we were on tarmac for 45 minutes due to no buses for terminal, more than 30 of us missed our connection. Exhausting.

Crew was great. Flight was quick . BUT boarding was outside, down and up steps w carryon. Upon arrival we were on tarmac for 45 minutes due to no buses for terminal, more than 30 of us missed our connection. Exhausting.

We didn’t take the flight but were unable to cancel because we booked through a third party- Kayak, who refused to do anything to cancel and your airline wouldn’t help us either.

flight was delayed by 8 hours.

There was an unfortunate 1 hour long wait where we had to sit still on the plane. While travelling with a 10 months old that is challenging and when I stood up to comfort my baby rocking her to sleep (in order to also not disturb other passengers) one of the crew told me to sit down as we were taking off immediately. Another 15 minutes went on before we took off so definitely very uncomfortable situation and I would also say a lack of empathy from that respective lady. I do understand rules on the plane, I have been travelling for the last 15 years, but rules can be adjusted when there is knowledge of delay departure.

BA once again made it even worse. Crew arrived almost 1 hour late in São Paulo delaying the flight, food (in Business / Club) was simply horrible and our luggages were lost in London. It is just amazing the effort made by BA to irritate and make the life of its frequent flyers miserable ! Congrats BA !

BA once again made it even worse. Crew arrived almost 1 hour late delaying the flight, food (in Business / Club) was simply horrible and our luggages were lost. It is just amazing the effort made by BA to irritate and make the life of its frequent flyers miserable ! Congrats BA !

Excessive delay without proper communication. Mediocre for a BA flight.

Busy flight and less room to rest on overnight flight.

Flight departed 45 mins late Crew great Food items missing from breakfast

Old plane, very busy and crammed in. Payment device didn’t work so no food/drinks available. Air con was so hot.

Do not book through Kayak with connecting flights. You have to deal directly with airlines if there’s a problem. Our business class BA Flight was delayed 2.5 hours. This delay would have caused missing flight to Aman airport. We had booked business class and BA rescheduled us on cattle class in last row on American. Even thou there were comfort seats available.Amann flight for business had no extra leg room regular 3 seats but middle seat not assigned. No entertainment or food