Traveller reviews
Overall rating
7,7
Good
Based on 3 595 reviews
Boarding
7,9
Comfort
7,6
Crew
8,4
Entertainment
7,2
Food
7,4
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KLM information
| IATA code | KL |
|---|---|
| Routes | 353 |
| Top route | Amsterdam Schiphol to Amsterdam Schiphol |
| Airports served | 140 |
| Top airport | Amsterdam Schiphol |
KLM traveller reviews
Pros
"It was a Great flight."
(in 178 reviews)
"Nice attention and good food."
(in 212 reviews)
"Comfortable seat, friendly crew."
(in 42 reviews)
Cons
"other carriers food were better"
(in 168 reviews)
"Gaps between seats are very narrow"
(in 124 reviews)
"Ran out of business class meal."
(in 18 reviews)
Recent reviews
Traveller rating
384
291
166
71
62
Find reviews that mention:
flight to amsterdam
leg room
business class
cabin crew
premium economy
good food
entertainment options
crew was great
seats were comfortable
great flight
friendly staff
excellent service
short flight
window seat
good entertainment
staff was great
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2,0
Cons: KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)
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2,0
Cons: The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken...
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10,0
Pros: The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!
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10,0
Pros: Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on.
Cons: Nothing
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10,0
Cons: Very nice crew and great food
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10,0
Pros: Very nice airplane and pleasant crew
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8,0
Pros: Overall a nice and good flight
Cons: Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting...
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6,8
Pros: Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness.
Cons: Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili.
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6,8
Pros: The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great.
Cons: The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes.
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8,3
Pros: Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep
Cons: Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight.
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10,0
Pros: Yes
Cons: Nothing. Flight was amazing
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10,0
Pros: Perfect
Cons: Nothing. Flight was amazing
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9,6
Pros: The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into
Cons: Nothing,just the seats. Cleanliness was perfect
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10,0
Pros: The plane size & comfort was excellent. The staff were very friendly
Cons: N/A
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4,6
Pros: Crew is excellent, polite and personal!
Cons: Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good.
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6,0
Cons: Bigger seats the new ones are way to narrow
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10,0
Cons: Klm is the best, even on a 40min they served small breakfast.
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8,0
Pros: Terrific hot breakfast in bus. class
Cons: Window did not darken like the others.
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10,0
Pros: Everything perfect and arrive to destination on perfect time.
Cons: All positive.
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9,6
Pros: Comfort
Cons: Wifi on klm
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9,6
Pros: Comfort
Cons: Internet
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10,0
Puntual
Pros: The plane ✈️ itself the attendants . The entertainment on board. Really great
Cons: Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best.
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8,0
Cons: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.
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8,0
Pros: The crew was very kind
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8,4
Cons: It's KLM. What else do you need to know.
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6,6
Pros: Services is good .
Cons: Food can be better
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8,6
Cons: The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!
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5,6
Wifi
Cons: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.
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4,6
Pros: Nothing
Cons: Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again
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6,0
Pros: Nice crew, good food.
Cons: Both bathroom were not working in business class area.
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7,6
Pros: Information sharing by pilots and crew. Economy class leg room is good.
Cons: All good up to the level
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7,6
Pros: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.
Cons: I flew economy and all was good and appropriate to the level.
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6,6
Pros: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!
Cons: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM
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5,2
Pros: Decent price for economy comfort seat, 4A.
Cons: The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate..
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5,0
Pros: The crew was professional & friendly
Cons: Food was terrible honestly, entertainment system didn't work on 1st flight.
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10,0
Pros: Klm's consistantly high standards in everything they do.
Cons: Nothing
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7,6
Pros: Great atmosphere, crew was excellent!
Cons: I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone.
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6,0
Pros: Crew were excellent
Cons: Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger.
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9,0
Pros: Confort and kindness
Cons: It was too cold
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8,6
Cons: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.
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10,0
Pros: Impressive service... amazing crew, very friendly and professional
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8,0
Pros: Muslim food
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8,0
Cons: When its rain we shouldn’t walk to the air plain
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7,0
Pros: Crew good and seat OK but not exceptional for business class
Cons: Food was average - main course could have been better. Range of movies ok but not great
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10,0
Cons: Still don’t have my luggage yet
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10,0
Pros: 15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one.
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10,0
Cons: A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great
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8,8
Pros: I was sorted on Row 3 and the drapes kept hitting the back of my head.
Cons: Move the drapes a few more inches back.
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9,6
Pros: KLM are our airline of choice. A great full-service carrier with impecable standards.
Cons: Nothing
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4,6
Pros: Flight was on time.
Cons: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.
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10,0
Pros: Professional crew. Good simple check in.
Cons: Nothing.
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5,3
Cons: All of the less than good, obvious!
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8,0
Pros: The crew.
Cons: The time between flights.
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6,3
Pros: The socks offered in business were comfortable and nice looking. The red wine was good.
Cons: The food was just average and the seat not too comfortable
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2,0
Cons: I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,
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10,0
Pros: Loved the smooth ride.
Cons: Bathroom was pretty nasty
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10,0
Pros: Almost everything, especially the crew.
Cons: Don’t feel like anything should be better to be honest
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8,0
Pros: The crews were pretty great!
Cons: The regulating of the temperature.
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6,4
Pros: The crew tried to be helpful but were equally frustrated with the ground crew.
Cons: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed
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8,4
Pros: Usual faultless KLM experience
Cons: Nothing.
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Flight status
KLM route map
Top airports served by KLM
- Amsterdam Schiphol Airport (AMS)
- London Heathrow Airport (LHR)
- Kastrup Copenhagen Airport (CPH)
- Paris Charles de Gaulle Airport (CDG)
- Stockholm Arlanda Airport (ARN)
- Barcelona-El Prat Airport (BCN)
- Madrid Barajas Airport (MAD)
- Rome Fiumicino Airport (FCO)
- Munich Franz Josef Strauss Airport (MUC)
- Manchester Airport (MAN)
- Edinburgh Turnhouse Airport (EDI)
- Budapest Ferenc Liszt Intl Airport (BUD)
- Vienna Intl Airport (VIE)
- Zurich Airport (ZRH)
- Birmingham Airport (BHX)
KLM contact information
- KL IATA code
- 0860 247 747 Call
- klm.com Visit
Overview of KLM
As the oldest operating airline in the world, KLM is a deeply respected brand in the aviation industry. It began scheduling flights from its primary base in Amsterdam in 1919 and later grew to become the flag carrier of the Netherlands. It merged with Air France to form a holding company that has subsidiaries, which include Transavia, KLM Cityhopper and KLM Asia.
There is the option of traveling in either Economy, Economy Comfort or Business Class on KLM flights. Passengers are treated to ergonomically designed seats even in Economy, while Economy Comfort provides an additional 4 in of legroom and the luxury of being the first on the plane to disembark. Business Class seats on intracontinental Europe services offer more room to recline and either an aisle or window seat, while transcontinental trips provide a flatbed. An amenity kit created by renowned designer Jan Taminiau is also supplied.
A wide-reaching grid of flights travel to more than 65 countries across the globe. Services are available to every inhabited continent other than Australia. Some of the nations that feature a large number of destinations are China, Canada, France, Germany, Italy, Norway, Spain and England. As a member of the SkyTeam alliance, round-the-world tickets and an even broader list of destinations are possible.
A combination of Airbus and Boeing aircraft are flown by KLM. The wide-body Boeing 777 series are some of the most commonly operated, with the 300ER model configured to sit in excess of 400 passengers. The standard livery is a white and light blue design; however, special planes celebrate the Dutch flag and 100 years of service.
KLM Cancellation Policy
As the situation changes with coronavirus (COVID-19), KLM will continually update its policies accordingly. Please contact KLM directly for the latest information about cancellation fees. You can find the most up-to-date information on KLM policies here: KLM Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.