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Did what it said on the tin...no frills

Pros: Flight left on departure and on board air cooling system was much welcome. Cabin crew were polite.

Cons: Cabin was untidy, goodness knows what was stowed away at the back of seats towards the rear of the cabin, so rear of cabin was unwelcoming. Cabin crew should keep some overhead lockers for their own use. Poor sound quality on Inflight entertainment, either that or Headphones were poor. Food portions were painfully small (lunch of chicken risotto) AND I found pretzel flavoured breakfast bap unpopular.

Cons: It would be great if airlines would identify where infants are sitting when it comes to upgrading seats. I spent $350 so my husband and I could be kicked and pushed non-stop by a screaming and crying infant. If we had known, we would’ve saved our money and just sat in economy.

Cons: The flight was delayed so I missed my connection, spending 6 hours in the Houston airport

Cons: we had a 9 hour delay

Pros: Upgrade to First Class

Cons: Offer breakfast, for a flight that's longer than five hours and arriving at 10 AM you should offer breakfast at least to first class passengers.

Pros: Crew was really friendly.

Cons: WiFiwas not functioning. They ran out of food. Boarding was delayed.

Pros: I eventually got where I was going

Cons: Everything? Every single flight was canceled or delayed with really weak excuses. Really shameful customer service too.

Pros: We made it home safely and on time.

Cons: We were sat in the very last seats near bathroom which was noisy and uncomfortable. I actually paid an extra charge so we could be sat together. In flight entertainment didn’t work in my seat. One piece of our luggage was lost.

Cons: Late crew. Slow to depart added to delay. Arrival blocked by equipment in the gate, so we waited to get access to the terminal. 20 min after gate arrival, still no bags. Then one truck of luggage on the announced carousel and then...nothing. Secretly, the remaining bags were appearing on a differen

Pros: Movie selection was excellent. Bombardier jet was a notch above what I expected.

Cons: We were over an hour delayed on the first flight. The seats were super uncomfortable for the overnight flight. They left open seats in the upgrade section on the second flight - why would you ever do that?!?

Cons: Seating very tight. Difficult to get in and out, or to get your things from under the seat.

Cons: Worst flight experience of my entire life.

Cons: The seats claim they have United Private Screening (TV and Movies) using the United app but it was not working. It worked well on the previous flight.

United needs to improve or they will start loosing loyal customers

Pros: 787 is a nice plane. I also like getting miles since I accumulate most miles with United. Not much else to boast about.

Cons: The outbound plane from Newark to Frankfurt was late by 1.5 hr because United could not figure out how to bring the plane (that was sitting in the middle of the airfield to the gate and then they realized that they need get catering supplies to feed the passengers and we were waiting for that too. The inbound flight from Frankfurt to Newark was late by 1.45 hours since they were fixing a computer problem on board. The flight was totally over air-conditioned and when I asked to bring an extra blanket for me the flight attendant started lecturing me that I was wearing shorts and a polo shirt (in the 86F heat at FRA and EWR it was ok!) and that she had no blankets. The second flight attendant who for some reason came 2 miins after the first one apologized for the attitude of his female colleague and immediately brought me an extra blanket.

Cons: Be on time!!

Pros: Good crew, great landing, short flight

Cons: The seats are crampy

Cons: United Airlines in our experience runs late putting a lot of pressure on any ongoing connections . Not clean . Staff not friendly . Only sometimes helpful.

Pros: The crew made the best out of it and thankfully it’s an extremely short flight.

Cons: A 20 minute flight was delayed for 2.5 hrs. United did a terrible job with notifying passengers, just simply bumped out departure in 15 min increments. Original excuse was inbound delay, although plane was there for 6 hrs already. Passenger soiled himself in cabin and there was no ventilation.

Pros: We did not have to wait long for our luggage.

Cons: Our flight was delayed over an hour.

Pros: It’s ok. The airplane is not comfortable. It’s old and small

Cons: N/a

Cons: On time instead of 5 hours late

Cons: A mechanic issue with a fan in the cargo hold kept us from boarding for 40 minutes. Once we boarded and got out onto the tarmack they discovered an issue with the GPS. We sat for 2 hours before going back to the gate. Maintenance came on and fixed it. Then we took off.. 3 hours late

Cons: Delay killed my travel plans and resulted in a nine hour layover in Munich Germany!